The best restaurants in Castle Swansea South Wales

Very expensive for what it was. The vegetarian ramen had no taste whatsoever. Lots of noodles, very few veg and a stock cube. The pork Bentu was also disappointing and the edame beans had no salt. £6 for a few steamed beans! So disappointing.

Arrived at 4pm and a few messy tables outside but thought they would be cleaned. Went in ordered coffee and waited and waited, no other customers and had forgotten my coffee. There was nobody there so why they forgot is beyond me! Outside all tables had mess on them , cups, plates, etc and the floor needed brushing. Inside the waitress was not doing anything apart from stacking cups! The clearing of tables is one of the most important things to do in a cafe. Ok it might have been busy but you need to think of ALL your customers and their experience of sitting outside and just enjoying coffee. In this case it was not a nice experience. I won’t be going again.

The pizza base was burnt, they used regular cheese instead of vegan, the base sauce was also dried up due to being in the oven for too long and the extra toppings that I paid for were missing. Now I have been blacklisted from ordering from them again because I managed to get a refund through Pay Pal when they refused to provide me with one directly. Just cross the road and buy from dominoes. They are much better.

Special chow mein was a chicken chow mein. Special curry had no mushrooms or prawns. The saucy was extremely salty and wasn’t finished. The ribs were god quality and a thick sauce. Will give this a miss in future. It was a late night option, but salt levels were insane.

Fab experience; pretty cool burgers

Was looking at the menu and deciding whether to eat here or not as long wait times on food. I wanted to warm my sons food up as he is 9 months old and obviously cannot eat the food served here yet. Asked at the bar if I could warm it up and he said he would check. Could hear one of the chefs loudly and abruptly saying NOPE! No question of what he was heating just as blunt as that. Now if I was asking to heat my own food I’d completely understand but a 9 month old baby? Wrong. We obviously decided to not eat there then for the rude service but then as we had walked there my child had to wait another hour before he could eat as we had to walk back home before I could feed him. It’s absolutely disgusting! As someone who works for the company also I know that you can heat baby food when it’s in sealed packaging which it was.

Ordered 3 pizzas for collection. They were promptly in the oven and collected. On sitting down to eat with family we immediately noticed they were drowned in garlic salt, bottom of boxes also covered in it. Ruined all the pizzas, completed email feedback and nothing further heard. Don’t waste you money

Ordered from here the food came right on the exact time and was really nice we had chicken shish wrap and the special burger would 100% recommend this place

Myself and my partner ordered food from this place after I had an operation we spent £24 the food was cold chip portion was the equivalent of about 10 chips my partners large mixed donner was more like a small donner as there idea of large and chicken was completely non existent when we called to ask them what had gone wrong we got palmed off honestly if I could leave no stars I would definitely will never order from here again shocking.

We had been shopping in the What store and noticed they had a cafe so gave it a go. It's easily reached from the ground floor by escalator or lift and is very spacious with lots of comfy seating. There is a fairly extensive menu with some unusual things on it like fish finger butty etc. We settled on the sausage, chips, peas and gravy and Vegetable Burger with chips and salad. Both meals were really nice, the gravy especially and my Vegetable burger was lovely tasting in a large fresh bun also with cheese and mushroom inside. We had a bottle of coke and a cup of tea and the whole lot came to £13 which was good value for what we had. The staff were friendly and chatty and our drinks were brought over to us within a couple of minutes and food the food after about 10 mins. Will certainly visit again.

Very disappointed I ordered my food around 4:30pm and set the delivery time for 6:45pm. At around 7pm I still had not received my order or had any updates I left it a while longer after sending a request to find out where my order was and I had nothing back. At around 7:30pm I decided to call them, I rang them over 15 times as they didn’t answer I assumed they were busy. They answered twice and hung up on me before I could tell them what the issue was. They then blocked my number so I wasn’t able to contact them at all. I finally was able to cancel my order on the app over and hour and a half after my food was due to be delivered. I have had many issues with them in the past but this was just the last straw. I never write reviews but this was just unacceptable. So disappointed

So, for the 3rd time, we took a chance and ordered again. The only reason we tried again after 2 total disasters was because the food is great. Unfortunately the delivery is a shambles ! The first time we ordered we waited over 2hrs,On ringing they said on the way, then , then they said they must have overlooked our order, be there in 5mins. The second time we ordered and said , dont keep us waiting please last time was disasterous, they promised not and gave us a discount - guess what -over 2.5hrs. I know , mad for trying again right! But I thought lets give them another chance, it surely cant get worse., if remind them about the last 2 deliveries. Took the biscuit at 3hrs waiting for delivery , the driver said they are short a driver.So if you order, do it at tea time for an evening delivery. The food is great, but the delivery service is a disaster - so order in plenty of time or pick your own order up.

Called in yesterday and ordered in store and waited to collect. The guy who took my order punched my order into the till and handed me the card payment machine, then went straight back to kneeding dough and making the pizza bases with no food handling gloves on or without washing his hands. 3 other members of staff on the line adding the toppings and NONE of them had gloves on, horrific. The pizza was not good and certainly not to Domino's standard. I would not spend a penny here again!

The staff are extremely rude at the Swansea branch at Helen’s road!! I used to order every week without fail but I had an issue with my order a few months back and the way it was handled was very unprofessional. But yesterday I ordered an £80 via just eat. Food was about 10 mins late to begin with so all 5 portions of chips had gone soggy and cold, But that wasn’t the problem!! I ordered 2 whole chickens exactly the same including the flavour being the same(Hot) One of the arrived hot and the other what seemed like it was mild. Also incorrect dips was sent. So I contacted the store and spent about 25 minutes of my time being passed around different staff members saying” the sticker on the bag says hot so the food must be hot and also can’t do anything because I ordered through just eat”” i ordered 2 of exact same thing and one tasted plain and one was hot. They wouldn’t take responsibility neither would they offer exchange or even refund just that one portion.

The starters were not seasoned and cold when delivered. The mains were very very average. The order was delivered late and could not track the order. Over all experience was poor and will not be ordering again