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57 Opinions in 1 websites
We are local, members of Killyhevlin Spa, have eaten here quite often but not as much recently. Had a lovely meal and good service New Year’s Eve even though we hadn’t a table booked. New system of “wait to be seated” is poor or worse, since introduced there is rarely anyone there and staff move about and are visible in food area but don’t come to customers, this evening there were 4 customers waiting but we were all left 5-7 minutes while only few customers in food area. Staff member who has worked here for at least 2/3 years came to us, no eye contact or welcome, just walked us to booth area away from main dining area, as only few people eating I said we only be 45 minutes-1 hour and could be get table in main bar area, it was only 5 pm, she said all tables were set & booked for dinner. Carol (Manager) was speaking to customers and busy so I didn’t want to annoy her but I’m confident she would have sorted us. We left and went to another hotel close by where we got a superb service and excellent food. The staff member wasn’t concerned or cared we left. Obviously Killyhevlin procedure is to reserve tables at 4/5 pm regardless of booking time???, no common sense to get more business or retain existing customers. While I rate Carol and Mo (both Managers) very highly Senior Management need to look at the overall processes especially “wait to be seated” and “reserving tables”.
4 Opinions in 1 websites
Kept me waiting. Served the lady who came after me first. Then got my order wrong. Toast dry, hardly any mushrooms and that was half my order. Unimpressed.
4 Opinions in 1 websites
A Very Good Selection Of Food in the Bar and Restaurant and at Reasonable Prices, and a good selection of table types to suit different size groups and needless to say, Drinks to suit all ages, plenty of fancy Cocktails, and nice background music , Maurice Dunne
5 Opinions in 1 websites
The new pizza max is absolutely unreal! Good food for an affordable price. For £20 I got 2 kebab meals including drink and dips with an extra dip. Food tastes really fresh! I will definitely be coming back! No.1 chippy in Irvinestown
20 Opinions in 1 websites
After a 2hr 15min journey each way I had the “buttermilk chicken”, as other reviewers have said , chicken was definitely frozen and the breading has sweated itself off to a soggy mess before it had arrived at the table. We were 8 adults and 5 children, service was a touch slow but I can forgive that with the size of our group, all the staff were very pleasant tho and did a fair job. I’ll definitely not be back, worst main I might has possibly ever had. Another resort just like the Galgorm are getting poorer and poorer
12 Opinions in 1 websites
Had to give 1 star to leave a review. Went in on a Saturday night ordered a mixed meat starter was attacked by a swarm of small flysheet at the table, me and wife were the only people in heard 2 dings from microwave and the food was brought out. Well the dips were that old that there was a dried skin all around the chilli mayonnaise the lemons were dried up so I cancelled my main only to be told its already been done ild only been in for 4minutes and the starter was done and served and the main already sorted,so said I was in for fresh food which he argued it was being a chef for 34years I found this beyond believe so up and left. Was going to stay for starter but when he was trying to con me decided not to. Can't say what food tasted like as never had any.
61 Opinions in 1 websites
Went in for our dinner 6.30pm Staff didn't wanta be there. Or just hadn't got a clue on how customer service works. Walked into not a clean table in sight with one customer sitting at a table, we stood waiting and the girl that was meant to be clearing tables walked passed us didn't seem to care there was no were to sit, not even a hold on and I'll clear a table for you, that one customer at a table told us there is more seating upstairs. I'd see past it if it was flat out but sit in area was empty. Very unclean to say the least. slow service. food came out cold. Over charged for our meal. Kids chicken fillet was so over cooked she couldn't even bite into it, wasn't ate. The bathroom was so smelly and dirty my child wouldn't even wash her hands in it. First and only visit....
53 Opinions in 1 websites
My friend had never been and wanted to go there. I had been once many years ago. It is a beautiful setting. If you like golf then this is the place to be. We wanted a casual lunch so we chose the Blaney bar. First impressions of the interior was this dark and heavy interior design. I felt it was in need of a refurbishment. Dark Maganoy wood dark drapes. The Blaney bar is devoid of atmosphere The staff were pleasant which you would expect of a '5 star'establushment'. The menu was limited. I had a burger and chips. My friend a type of chicken panni. The burger was again what one might expect. Didn't like the limp lettuce which was in the burger We had two soft drinks, coffee and tea The total bill was 50.00.I think that was very expensive for what we had. My curiosity was well settled and I wouldn't want to go again. I can't give an opinion on the other facilities. In comparison to Slieve Donard, Slieve Russell or Galgorm this scored very bad. I thought the cost was prohibitive for what we got.