The Loughside Bar & Grill in Fermanagh

Visited lough Erne last weekend with my partner - room 125 under Devlin. I have always wanted to stay here as I often enjoy the historical sites in Enniskillen like Florencecourt. We stayed on sat night - checked in around 3.30pm so not to late - No door-man at all....so had to drag out our suitcases and no doorman even at the time of check-in so we had to carry our own suitcase to room. Any 5 star hotel who doesn't have a door-man is seriously lacking attention to detail. We checked in - and room was overall very nice. We had lough view room. The room was very warm considering I did turn off the heating but was still very warm and bathroom - for me thats fine as I like it warm - mid 20'sc but for anyone else this wouldn't be ok. We did a nice walk around the hotel estate and after went to the lounge area for drinks - Major issues here - 1. all young staff 19 year olds - anywhere that has largely such young staff in 5 star is always red flags for me as they obviously don't know or understand 5 star customer service. For example she brought us cheese board - no napkins or knife..saying that there was also 4 crackers so my partner had to go looking for her. The lounge area felt like being in a mums house - rather than a relaxing hotel lounge. The bar and lounge are next door so overall this area feels very small to stay in. After that I wanted to dine in the formal dining restaurant - I booked the grill but after seeing the 3 star reviews on it I didn't wish to dine there - I also see they changed the menu for the formal restaurant which suited me much better being pisctarian - HOWEVER when I looked at this restaurant before staying the menu was completely different. They told me they are fully booked - so I went to the grill room. The grill room NEEDS FULLY CLOSED ASAP. I would not allow another 1 person to go there if I was management. Food is so bad they can't even get a standard vegan burger right. Bill was around £130 for the worst steak my partner ever had and the worst burger I have ever had. We then went to the bar as they said music started at 9pm. The guy singing was good however he finished at 9.55pm....so we were left with zero entertainment on a Saturday night. Again the service in bar was all 19 year olds..I asked for grapefruit in gin - didn't bring it..then said she would get some and there is none. So I said thats ok I don't want drink..within 5 mins she found grapefruit. I wasn't being fussy but I drink gin with the correct garnish. Sunday morning - I had breakfast in the room as I couldn't be bothered with the 19 year old staff forgetting items. The food was better than dinner and overall we were happy with breakfast in room. When we checked out I seen there was 19£ charged for breakfast - I knew there was 10£ tray charge which was fine and clearly on their menu - however they charged 9£ for 2 cappucino's - I said to receptionist it did not state this on the menu - but she kept saying '' its normal in 5 star hotel for this ,filter coffee has no extra charge '' lol I only go to 5 star hotels so I can tell you this is first time I have been charged extra for the type of coffee I have. I couldn't be bothered arguing with her over 9£ - so we just paid. I want management to REFUND my partner and to correct their menu in room if this is the approach this wish to do. I do not mind being charged for something if its clear price but I wouldn't be charged for an item that does not state so on the menu - a coffee is a basic at breakfast. Overall if your a golfer and staying here just for golf im sure its fine 1-2 nights. For couples its terrible.

After a 2hr 15min journey each way I had the “buttermilk chicken”, as other reviewers have said , chicken was definitely frozen and the breading has sweated itself off to a soggy mess before it had arrived at the table. We were 8 adults and 5 children, service was a touch slow but I can forgive that with the size of our group, all the staff were very pleasant tho and did a fair job. I’ll definitely not be back, worst main I might has possibly ever had. Another resort just like the Galgorm are getting poorer and poorer

Part of a package deal with the hotel. Food was appalling and the restaurant was not very clean. Never again.

Visited at lunchtime on a Tuesday, we were the only diners inside the bar. We gave our order and both dishes brought out were wrong. We had to wait another half hour for our food. The wine glass was smeared and the Guinness was poured badly. No offer of any reduction from the bill. In fact a service charge was added. Poor show - not a 5-star restaurant service.

Dined here with the family Tuesday evening, service below average left waiting 40 mins between courses waiting staff need to be trained better for this type of establishment eg..the waiter dropped a glass of ice as he came to our table and the ice was left on the floor for over an hour, starters were nice in fairness then the main course came which took a sudden Downturn, the buttermilk chicken was like frozen breaded chicken, the rib eye beef was asked to be cooked well done and came out bloody there was no veg or potatoes included with the rib eye so veg had to be ordered separately for the price of the rib eye you would think that some kind of veg /potatoes would be included but that's all you get the beef on a plate with rocket (extremely overpriced and disappointing), fish and chips were good as was the children's pizza. Over all we paid £228.65 for a starter main course and drinks....we will not be back again and would not recommend it to anyone.

Served bland plates which were most deffinately not as described on menu (Served a generic frozen type chicken fillet instead of buttermilk chicken with undercooked chips) and there was a 50 minute wait... far below expectations

Food and atmosphere were very nice. The service was very disappointing. We were made to wait nearly half an hour for mains and over 40 mins for deserts until we had to ask about them. In total, over an hour extra. We even asked for the card machine to pay our bill, and again waited for 10 minutes until we gave up and went to the desk on our way out. No offer of discount or apologies to rectify the matter.

I decided to take my elderly neighbour for a nice lunch. Phillip was a brilliant host. The wild mushroom bruschetta starter (not on the menu) was amazing! For the main course we both had the Red Gurnard in pasta with white sauce. Absolutely brilliant. FYI - The chef likes it spicy. If needed, ask for it less spicy.

First of all, the food here is amazing, and that's an understatement. Second, the atmosphere is great, we were there as a group, with children, the personel did not mind loudness or anything like that from us. Compliments to the chef, the steak was excellent, and the rest of the company was more than enjoying the food. The selection on the menu is also good, something for every taste, including the children menu. Too bad we had no space left to try some of the deserts. I will definitely come again here when in Northern Ireland.

After meal make me diarrhoea all day , no more next time

Delicious food, drinks and good service. Beautiful views. Very pleasant experience.

Absolutely disappointing. Was expecting to have a great dinner but the food was below average. We ordered buttermilk chicken and pan seared cod. Both meat seemed cooked from frozen and not fresh. We ordered a second round of drinks but the server never got that.

Beautiful spot. Food was great and the prices not bad at all. I would suggest the burger if you're going as it was outstanding.

Overpriced, although it is a 5* restaurant. The Tomahawk steak is the signature dish based on opinion. Side portions are skimpy, if included. Drinks are very expensive. Drink service was slow, Was two thirds full at the time

Thank you for the warm welcome and for the view. Food was perfect.

5 stars due to David and the taste of their food. I have nothing bad to say about this place maybe except during a junior golf tournament they had, a special menu was in place and the food wasn’t the same, the quality wasn’t either, that was a bit disappointing. Aside from that one time, everything is as you expect. The menu isn’t huge, but the quality of their plates are great. If you aren’t sure what you want, I’ll highly suggest telling David what you like and dislike to eat and let him take care of the ordering. Ate here 5 times and missing it already.

Good food, however the staff just seemed reluctant to provide any high standard of customer service and although they were ok they were not very attentative. Better service = 5 stars.