Based on 112 opinions finded in 2 websites
Opinions
Jerry it’s Clare’s son Joshua The food was delicious miss them chips Best sausages ever Would recommend but they have closed😢 👍 Happy retirement jerry👍
Joshua Dougal . 2024-04-30
MORE AT Google
Staff are lovely and food is great and at a great price good value for the fresh chips and fish you get 👍
G1989 . 2024-01-12
MORE AT Google
Visited today, had fish and chips and a coke, wife had wrap and chips and an Americano, €35.?
damien reavey . 2023-12-05
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Worst fish and chips I have ever had, the fish was vastly overcooked as if it had been heated up several times yet it smelled like raw fish, the chips looked and tasted as if they had been cooked two hours previously and the mushy peas seemed to be the most expensive on the planet at £2.80 for a small portion, I tell a lie the same would be £2.85 in central London. What a rip off, you will not get any return custom from me.
Average Joe . 2023-11-24
MORE AT Google
I enjoyed my recent visit here for a spot of lunch. I opted for the chicken goujons and chips, a portion of curry sauce and a coca cola. It came within 5 minutes and I ate it very quickly since I was ready for it and it was lovely. You get salad and coleslaw even when it's not listed on the menu (or else I missed that on the menu). You can sit in, and the food comes on a plate, you get metal cutlery, etc. You also have the option of getting your food for takeaway. I paid in cash so am not sure if card is accepted. Friendly staff and a good location. Highly recommended.
Ben Hegan . 2023-08-29
MORE AT Google
Very Expensive for the average food.
No Name . 2023-06-29
MORE AT Google
Ordered Goujon stuffing gravy chip. Got two complete different goujons, southern fried and plain. Wouldn’t have filled a child. Doesn’t take card payments either.
C Boyle . 2023-04-07
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My personal favourite cafe. Amazing food, Quick service, pleasant staff except for one of them. She has short blond hair she looks like she could be about 16 whatever you ask her not to do she will do the complete opposite she is completely daft and a dough bag she forgets half your order.
Kurtis Mccalmont . 2023-02-23
MORE AT Google
Best chips anywhere! Love it!!!
Colin Osborne . 2023-02-14
MORE AT Google
It's a while since we ate there, and apart from a pretty decent batter sausage I can't say I remember much else. A place that isn't exactly memorable .
Mark Farrell . 2022-11-27
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been to the golden arrow before but revisited it this morning for breakfast. very pleasant place, friendly staff & decent food too.enough room to sit for a town centre restaurant.i would recommend this place wholeheartedly
Satish Kutty . 2022-09-13
MORE AT Google
Asked were dogs allowed and staff said yes and were very friendly fish and chips were tasty and very good service
mark b . 2022-09-11
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My wife and myself visited at lunchtime for a quick snack. Sausage and chips and egg and chips and 2 small milk. Sausages were terrible and seemed to be off. Chips were ridiculous and were obviously cooked in oil that should have been changed ages ago. Another annoying thing they don't accept Debit cards and manager told me there's an ATM across the street. Deffo my last visit there.
Experience286003 . 2022-07-25
MORE AT TripAdvisor
Great food and service, clean and tidy
David Clydesdale . 2022-03-18
MORE AT Google
This place used to be really good for fish and chips but on visiting in the last week found it to be much quieter than usual, we soon found out why. Service was slow and food was very overpriced, greasy and poor quality. Would not return.
CaoimheBelle . 2021-10-10
MORE AT TripAdvisor
Lovely chips and pleasent staff
Raymond Gilroy . 2021-08-31
MORE AT Google
This chip shop could be great as the food is actually quite good, the two chefs bringing the food to your table is often a nice touch but probably because they were short staffed at the time but this does make it look like they care! Good points were friendly waitress was polite, pleasant and attentive, food was decent with chips just needing to be bit hotter, also asked for wholemeal bun but got white instead, Chicken wraps substantial, coffee is good and pricing is actually not too bad, quite reasonable. Bad points are tables need to be cleared and cleaned quicker and they need a bit of oomph in terms of presentation, make it look like an American diner theme rather than just a metal table with condiments. Oh yes less coleslaw, bigger plates, better quality cutlery and your drinking glasses are old looking. Otherwise would go again!
DB0783 . 2021-08-15
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7 of us eating in. Great choice of gluten free and proper food. Wild tasty and the staff were very friendly. Had small people with us so takes a bit longer and they stayed open until they had finished eating, was no rush from them at all. Highly recommended and would definitely go back again
charmaine halliday . 2021-08-13
MORE AT Google
Service was good. Chips was very tasty and kids loved the food. Best looking milkshake and yum.
Naomi Sq . 2021-06-03
MORE AT Google
First went there in the late 1980s early 90s. They always were the best for chips, still good. Only down side it they dont accept card payments only cash
Ronan Donnellan . 2020-09-30
MORE AT Google
I've been going there for over 30 years, still my top spot for proper chips. Excellent value for money, lovely friendly staff ,nice and clean, what's not to like.
Gerry Mc Cabe . 2020-09-08
MORE AT Google
Order chicken Kiev with chips as stated on menu. Meal came with 5 mini kievs you can buy in Iceland for £2.00. Got about 6 chips with it. Charging £1.60 for can of soft drink. My daughter had to challenge her bill 3 tumes before getting it settled. Very poor quality of food for price. Will definitely not be returning. Extremely disappointed. Although the fella that served us was really friendly.
T9852FGkarenh . 2020-08-09
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Brought the family in for a Saturday afternoon lunch. Service was great but the feed was a joke. If you're after a saucer of chips and a goldfish in batter this is the place. We left hungrier than we went in and it cost a fortune for what we got. They also don't take card payments. Cash only. AVOID
Casio_Bontempi . 2020-07-11
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Use regularly and always find consistently good food. Tasty, proper chips and everything is freshly cooked. Friendly staff and always made welcome.
Colin Halligan . 2020-02-14
MORE AT Google
It's was 2pm on a weekday, the fish and chips were rotten, chucked in nearest bin uug disgusting and not the first time
annwI452BZ . 2019-12-29
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Old fashioned cafe in the heart of Enniskillen. Perfect for breakfast of lunch Great Value. Outstanding Staff.
JackGillic . 2019-11-26
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Being a regular customer of this establishment, I may be considered biased, but can honestly state that I have never had a bad meal. Invariably tasty, the chips are, 'proper chips', like we used to get years ago and not those horrible frozen, empty ones that many places serve up!! Fish, battered sausages, burgers are all delicious, whilst the full breakfast is lovely and great value. All of the staff are very pleasant and friendly with time for everyone so I will continue to support the Golden Arrow.
kinloughan . 2019-11-05
MORE AT TripAdvisor
We called to this chipper and got a takeaway. We got 2 burgers and chips, one a cheeseburger and the other a salad burger When we opened them out the road matey had put just cheese on, no sauce or onions in a oversized flowery bap ant the other had withered lettuce and red onion and a lump of coleslaw fired on. Chips were good portions and were fresh Fella behind the counter was more interested in asking everyone that passed thru how they were 2 or 3 times then he was at concentrating on what he was at A wasto of money completely.... A lot to be said for listening to the person that orders food Oh yeah the cans of Coke were good too Go Elsewhere guys and gals
Zumo11 . 2019-10-29
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We sat in and had fish and chips which was really unpleasant. The fish tasted old, cooked in thick, stodgy batter while the chips just tasted bad. The mushy peas were not possible to eat. I've had fish and chips in numerous places over the years and this is a definite low point. Avoid at all costs.
Martindx . 2019-10-19
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We ate here twice during a 4 day stay. Chips are just like I remember when I was a child. The staff are lovely, really made us feel welcome. Oh and they make a pretty good pot of tea as well.
gloria g . 2019-09-22
MORE AT TripAdvisor
Had the burger and chips,I don't frequent fast food very often ,but I was hungary and in a rush and I have to say it was very tasty not greasy and while it was full the service was fast
Gerry Corrigan . 2019-08-07
MORE AT Google
Fish e chips a tradimento. Ti aspetti un bel filetto ma invece un piccolo pezzetto di pesce panato, surgelato, così come i bastoncini. Zuppa triste...18€ per cibo scadente. Non consigliato!!!
meri06 . 2019-06-13
MORE AT TripAdvisor
Staff very helpful but fish and chips very average compared to the one other lot we had in Ireland.tea fine
Addisadvisor . 2019-06-03
MORE AT TripAdvisor
cash only no credit cards accepted
Plonl . 2019-05-23
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Put vinegar on my food when I asked not to put on my food he did it in front of me and he asked before he did just font go there
Imslay16 . 2019-05-23
MORE AT Google
This restaurant has been here a long time; however some of the excellent staff must have retired or left? The service appears to be done by very young waiters/waitresses who try their best in the apparent lack of direction by management. This used to be a very friendly restaurant yet now when you walk in the owner /manage does not greet but ignores everyone. This creates a below average atmosphere.
JennyNIreland . 2019-01-03
MORE AT TripAdvisor
We have eaten here several times over several years and have always found the food to be excellent however our last visit on 14/12/2018 was quite the opposite.
Mrboombastic1975 . 2018-12-15
MORE AT TripAdvisor
Went here with my mum and two kids. Had bad meal here last year but thought we would give it another try. This time we will defo not be back. We ordered 2 burgers and 3 chips. The grease was running out of my burger, the bap was hard as rock. The chips were so over cooked they were horrible, hard and green. When I spoke to management he was so rude blaming me for making a fuss. Got the girl to bring me down fresh chips which I had said I didn't want. I asked him whatever happened to the customer is always right. He was so rude. This place needs avoided !!! Customer service training wouldn't go amiss in this please. Will not be back. Expensive and crap!!! If I could give 0 stars I would!!
xxsjvxx . 2018-11-27
MORE AT TripAdvisor
Still have not the wright words to explain our experience.
Katrin G . 2018-10-18
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This place was the Bees Knee years back....Now its just your basic greasy Cafe.... (my Opinion) low quality food FIRED on a plate .....not ;long until the For Sale sign be on this Building...Past times this was the Place to Eat...NOW best Avoid....
Peter J . 2018-09-24
MORE AT TripAdvisor
Really good fresh fish n'chips. Only complaint was the seating was too close to the table, making it a bit uncomfortable to eat. Could be that we are overweight, but not by that much!!
Don H . 2018-09-13
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Absolutely disgusting.... very dirty cups plates & cutlery.... cudnt eat the good nor could my kids however after having to get the cups etc changed and unable to stomach the food the manager did not apologise and demanded payment for all.... no management or people skills at all. .. disgusting & disgraceful
darth maul . 2018-08-21
MORE AT Google
Went here last Friday afternoon..staff were very friendly and attentive...dining area was spotless as was the main counter area...young grandson with us was well looked after and had a laugh with staff serving and behind the front counter...I used to stop by here years ago with my late grandfather and its true to say that its still a credit to Enniskillen! Keep up the good work...we will be back!
S4657MPpaulc . 2018-08-12
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Went here for fish and chips and were very disappointed the fish didn’t appear to be great more like frozen! Also expensive for the 3 of us! This time it’s reputation didn’t preceded the food we experienced today!
Davy12345678 . 2018-07-17
MORE AT TripAdvisor
Overpriced and no disabled toilet facilities
John Gardiner . 2018-05-31
MORE AT Google
A first class chippie with a varied menu. The decor and seating are what you would expect from a "in town" chip shop, nothing flash. A good place for a pop in meal
Pumpkineater21 . 2018-03-26
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A cafe without a soul! Lacks any atmosphere and staff appear to be on automatic button. Food is average. Pity about the unfriendly staff.
JennyNIreland . 2018-03-08
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Went in for a bit of lunch the service was so bad I returned my food and left. I was so disappointed with the staff taking are order they was so rude and not helpful at all with the menu . It is so sad to see this place I've been going for 10 + and will not be back .stay away
Michelle Smith . 2017-12-28
MORE AT Google
Looking for something quick on the way back to Belfast. Staff was very friendly, food was reasonably priced. Tea was not strong enough for me but the chicken fillet fillet was fresh and juicy, loved it!
Jooooooooooyce . 2017-12-19
MORE AT TripAdvisor
Great place. Has always been a lovely place for food, coffee and a chat. Child friendly and staff so kind.
Gildas G . 2017-09-16
MORE AT TripAdvisor
Great family run cafe. Good fish and chips.
Brenda Whitley . 2017-09-12
MORE AT Google
I love this place and it is a stalwart in Enniskillen. Good food, lovely staff. I always enjoy visiting here. In the middle of town and great place to 'drop' into. Kids love it too.
Gildas G . 2017-08-09
MORE AT TripAdvisor
Very friendly staff. They were chatting away to my 2 girls which made their day. Food was lovely with fun food for kids - chicken teddy bears, dinosaurs & fun containers for ice cream. Highly recommend this cafe to anyone 😀
Paula Bannon . 2017-07-21
MORE AT Google
Very small portions and extortinate prices,would not use again ever!!!
Gerard Oneill . 2017-07-13
MORE AT Google
Llamamos aquí con mis hijas después de un día de compras, tengo que decir que no pensaré comida de vuelta era caro y no muy bueno solía venir aquí hace años y fue fabuloso estándares han decrecido. El personal no era muy simpático también tengo que decir que nos quedamos muy decepcionados deberían haber ido a otro sitio
julesmc1978 . 2017-07-10
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Love the chips from here. Give u a really great portion. Get them when we are on the go. Staff really friendly and helpful
Lizdrum . 2017-07-08
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Fuimos un sábado por la tarde para tomar un bocado rápido para mis hijos sólo para ser juzgado porque mis hijos no jugar al fútbol o rugby o hacer un deporte el sábado por la mañana. Para el director de stand detrás del mostrador y decir "yo culpo a los padres". Cómo grosera y odiosa de él para juzgar a mí allí. No vayas muy a menudo y estoy seguro que no volveré a dar este lugar mi dinero para ser juzgada como este! ! ! Mantener sus opiniones para ti en el futuro! ! ! En cuanto a la comida. Las porciones son pequeñas por. el precio y la calidad que se obtiene. . No vayas! !
xxsjvxx . 2017-06-03
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Patatas fritas son preciosas, aunque pedí un chip grande y nos dieron exactamente 14 patatas fritas. Porciones muy pequeñas, no personal que amable. El personal joven no tienen tiempo para nada. El hombre del mostrador también era grosero. El lugar siempre está lleno, lo que creo que hace el propietario pienso que nos estamos haciendo algo bien, pero es debido a su ubicación. Chips kennys en la parte baja de la ciudad es taaan mucho mejor y las porciones son mucho más grandes.
catcon123 . 2017-04-20
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Always get great food... we love a trip to the golden arrow... you will always get a bit of Craic with the staff...
Catmcgarry . 2017-03-06
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Los Lucchesi Familia le dará un viaje retro a los peces excelente 'n chips de la época de la Dolce Vita de los años 1950
Richard P . 2017-01-23
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Siempre ha sido un favorito mío y nuestro círculo de amigos. Por desgracia tiene cuesta abajo, pero aún así fuimos genial. Un poco caro como mucha competencia mejor sin embargo en la ciudad sigue siendo un buen lugar quizás deje que las normas dejar con suerte en el buen camino
Sarahbenjie . 2016-11-08
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I had battered sausages and chips and the sausages were of poor quality and obviously reheated. I wasn't able to eat my meal. When waitress asked if everything was all right, she swiftly moved away before giving me a chance to reply. Food was overpriced and such a disappointment,
Isi22 . 2016-10-26
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Have ate here many times and never get dissappointed. Very wide range menu and their coffee is just lovely. Staff really friendly and helpful. Kept really clean. Downstairs area and an upstairs one too.
Tanya H . 2016-09-13
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Very disappointed with the food portion sizes are small prices are to high for what you get I had disappointed family comin out of it wont be back
Flomoe . 2016-08-27
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Had lunch here, the staff were nearly robotic with the way they spoke. The food portions were significantly small for what you were paying. Would not go back.
Ultimatedaytrips . 2016-08-12
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Very very greasy food, not very good. Surprisingly slow.
Chris Welty . 2016-07-29
MORE AT Google
I remember this chippy from my childhood and when I returned with my own children this was one of the first places I took them to for tea. Fish and chips as it should be, take out or eat in the trendy american style diner. Try the battered sausage as well!
Catherine R . 2016-06-27
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Overpriced for quality of food and portion size. Good selection of food available, but in my opinion what we got was quite tasteless.
jonathanrothy . 2016-06-25
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For the traveller on a budget, this resturant has a large selection to choose from, good plate size meal and very reasonably priced.
Figusmuckus . 2016-02-14
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We went here for the breakfast, when ordering i asked for my eggs to be runny, when it came they were hard, food wasn't even that nice either tbh.
Robbie D . 2016-02-14
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Nothing ever changes in the Golden Arrow and that is how people like it. Visited over Christmas, as it was a childhood haunt. The food still tastes the same, excellent, though the plates seems smaller (or is that just me that has gotten bigger)!Service is standard chippy delivery, staff waiting on ten tables each, passing it to you as best they can. Though they always check to see if everything is ok.Was amazed at how pricey this has gotten, more like 5 star prices whilst sitting in 3 star. Though the food is that good think people will always return.
W_A_M75 . 2016-01-17
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We had five meals. Orders came minus items on two of the meals plus two plates of chips which were not ordered. All meals very greasy and poor quality. Meat in chicken burger inedible. When paying for meal which seemed very expensive we told waitress about extra chips which were not ordered and her manager or supervisor told her to check if they were eaten! They refunded the price of chips but no apology, Definitely will not be back.
198hugh . 2015-12-20
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popped in for lunch, waited 20 mins before anyone came to take our order. soft drink arrived with small dirty glass. for a chippy food took a long time to be served, southern fried chicken & pasties seemed as though theyd been cooked earlier and reheated, tough as old boots considering it took so long for food to arrive. not great taste either! food overpriced for service and quality. disappointing after reading reviews saying best chippy in town!
Mel M . 2015-10-10
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The best fish & chips in town! This is a family friendly and family run business. Personally I have been visiting here from I was a child and grew up with the owners and staff as lifelong friends. The original and the best!
Alan G . 2015-09-01
MORE AT TripAdvisor
when ever I am back in Fermanagh I always go to the golden arrow it always has the best fish and chips in the area, I have good memories of my mother bringing me up to Enniskillen once a month and we always went to the golden arrow for a sausage supper and then a knicker bocker glory for desert, happy days, now when I return to fermanagh I bring my family there, lovely staff, one girl has been there since I was a young boy
brian B . 2015-08-31
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Called into the Golden Arrow for a chip a couple of weeks ago. Being from Enniskillen I have frequented the Golden Arrow on a fairly regular basis over a number of years largely due to its location on the main street and quick service. Plus it does serve very tastey chips!However it has always had its faults. I would never order anything more than a chip. If a burger is ordered it comes with the burger between 2 baps. The dressing as described on the menu is always 'forgotten' about and needs to be asked for. The fish is greasy and tasteless and the soft drink always comes accompanied with a warm glass. The service is also lacking in personality.However what I seen on my latest visit tops the lot! The cafe is split over two floors. At the top of the stairs beside the seating area was a storage cabinet. On the top of this cabinet were sauces and other condiments. On the lower compartment at ground level was all the cleaning materials including bleach. There was no door on this compartment. See attached photo. No mother with an ounce of common sense would leave dangerous cleaning products in any home within such easy access for young children so it baffles me how in this day of health and safety that the Golden Arrow can get away with this. The area is easily accessible by kids.Wont be back.
Holidaydiane . 2015-04-08
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And pies, sausages, chicken and famous fish etc etc.I have travelled quite a bit and I can categorically state that these are the best chips I've ever tasted. It is the first place that I visit food wise after being away. The Golden Arrow evokes salivating from any skintowner wherever they are in the world. That is the measure of a great chippy. I was reared on these chips and am of average weight. It's the one eatery I can never decide what to get with said chips as everything is great. I doubt very much these guys are trying to compete with restaurant experiences. If you are in Enniskillen, treat yourself, you won't be disappointed I promise. Ignore the snobbery of others and get yourself a treat. I eat here at least once a month when I can.
Cider_with_rosie . 2015-02-11
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if all you can say about a place is lovely chips, then no-one can possibly go by your recommendation. Plus it's chippy. How can you review a chippy when pretty much is all dee fat fried...live a little...go to a restaurant and try freshly cooked produce!!!
Ferrari F . 2015-01-13
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Nice wee chippy handy in the centre off town can be a bit pricey but nice a popular place to go in ekn only chippy within walking distance from the centre off ekn
yeboah1979 . 2014-12-19
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Have been here several times over lunch period - definitely value for money - 2 eggs, 2 sausages, chips, bread & butter all with a pot of tea. Delish.
highlife85 . 2014-12-09
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Golden Arrow is a classic in Enniskillen, been here for years and tastes damn good. The staff always have a smile for you and have good banter. The prices are great and anything on the menu can be altered as far as I know. The only thing wrong is you might not get a seat at lunch! :)
SeahMc . 2014-11-27
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am.currently on a 2 day trip to enniskillen with my mother. She fancied fish and chips for dinner. We went to the golden arrow on the main street in Enniskillen. Wish we hadn't now. Got 2 fish 1 chip and 2 cans and cost 16 quid!!! The chips anywhere else would have been described as a small chip and they they seemed to have been cooked that many times they were dark brown. They were that bad we couldn't eat them ffs. The fish were edible. However if you are ever considering eating there DONT waste ur money. Rip off and bad quality
dineandtry . 2014-06-27
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Great place brill food could not fault this place . We were a hen party of 11 and we're made very welcome . We were entertined while we were eating r food . Staff give great service could not have asked for more . Thank you very much for looking after us . The hen party
Nikkimcconnell2013 . 2014-05-25
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The food and staff cannot be faulted but this chippy is very expensive when compared to similar establishments in the town.
Achapp1 . 2014-04-24
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I love this place, best chips ever, friendly staff, great service, and so nice to see the photographs on the wall down through the years! Keep on going Golden Arrow.
Ann B . 2014-03-05
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The golden arrow was once one of the best chip shops in Enniskillen. It's still a good place to eat but there's so much more choice now that it's probably lagged behind a little. While others offer deals and offers the Golden Arrow just keeps getting more expensive. A quick comparison of prices, around the town at lunch time and you'll notice they're over double the price of some others.
Go2Pub . 2014-02-24
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Best place for fish and chips. Lovely non greasy food. Smake in the middle of the main street this is a great place to rest your self over an excellent cup of white coffee.
butterfly1800 . 2014-02-10
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This is the only place to have fish n chips in Enniskillen. I keep meaning to order something else when I eat here but I never open the menu as the smell of fish n chips once you enter the establishment makes up my mind before I even reach my seat. The chips are homemade & I have never had a bad eating experience here.
Hibbidy_Hoobla . 2013-11-17
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Charlie McGloin loves the food, he gobbled it allllll up :)
Liam McBride . 2013-10-22
MORE AT Google
Don't go here greasy spoon . Food dripping in grease. Not nice at all. Staff can't really comment would not have any complaints there. Food is like something you would get at a truckers diner but much lower standard!
carr10 . 2013-09-15
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I can remember being taken to the Golden Arrow on a regular basis as a child and thought I'd now take my own kids. The food was so greasy and everything tasted the same. Our order was wrongly brought and felt the kids meals where not good value for money. The teenagers meals were better value. Service wasn't brilliant either although everyone is friendly. Also, only one shared toilet for everyone on our visit, I took in my six year old to meet a man zipping up! Not an ideal situation.Unfortunately, I don't think I'll be returning.
Tyrone-lassie . 2013-09-08
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fish and chips were good and the staff were very pleasant and friendly.this chippie has been in Enniskillen for over fifty years with only about two Italian owners in all that time
maureen c . 2013-08-28
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Have been here over a period of years and the standard is now well below par and we won't be returning. Chips were luke warm, full of black "eyes" and many were just the crispy bits. Fish batter was soggy. For what we ate it was very expensive (particularly the childrens meals - a small amount of chips, 2 fish fingers and a spoonful of beans was just shy of £5), and then, for adults you have to pay over £1.30 for any extras such as beans or peas. Service: middling at best. Ambiance not great. Cash only!! Overall extremely disappointed.
FifiCapeTown . 2013-07-17
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Went in with my friend today and wanted to pay cash but was told I was not allowed and it is card only (5:45)??? Also the girl behind the till turned around to her colleague and said ‘thats so annoying’ indicating i was not welcome and she did not want me here. Why is your staff disrespectful to customers faces?
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We were seated at 3.20 PM and gave our order almost immediately which was for one sandwich and 2 cups of soup. The waitress took our order and 2more tables at the same time. Both of the other tables were served their lunch and we were still waiting. This was 3.50pm . We then observed 3more tables being occupied and served and we were still waiting. My husband went to the counter to check how much longer we had to wait for our order of 1 sandwich and 2 cups of soup. He waited for almost 5 minutes before speaking with a counter assistant who said it would be a few minutes. At this time my husband noticed our 2 cups of soup sitting on the counter and going cold. At this point I told my husband we would have to leave as we had to meet up with family. The assistant offered no apology or anything. So our experience was not good