Costa in Fermanagh

Queued for over 35 mins for coffee on Halloween evening. One barista making the coffee and the only other server had started that day. Probably the busiest day of the year. All food and snacks, bar two, were gone. Well done for maximising profits on your busiest days. Bad management!

Went in with my friend today and wanted to pay cash but was told I was not allowed and it is card only (5:45)??? Also the girl behind the till turned around to her colleague and said ‘thats so annoying’ indicating i was not welcome and she did not want me here. Why is your staff disrespectful to customers faces?

Everything is average, nothing bad or over exciting. Grand for quick coffee

Enjoyed coffee and cake, but the premises looked dirty

Not very friendly or helpful,needed help getting to the table with my tray but staff advised that they were not allowed to do this .

Had coffee with my friend here today, perfectly nice coffee but the place is shabby with torn and stained seating, place needs a good deep clean and a refurbishment, let's face it Costa makes huge profits , not a pleasant experience

Walked in , seats threadbare, systematic of a franchise extracting as much money from the business without any inward investment. This is the public side. Imagine what we cannot see is like. Expensive and a right miserable place. 'Where is the lemon slice on the till" was quote of the day. Never again

The wait is always soooooo long! The last time we were in the computerised till gave up and the "manager" couldn't have cared less. Felt really sorry for the other workers.

Great place for a catch up with friends

It is a great spot to visit in Eneskillen.

Service was pretty slow only one till so the line moves very slowly. But the coffee and food was great.

DORTYYYY TRAYYY EWWWWW SLOPPY!!!!! AWOOGA😭 SO NOT IN MY HOT GIRL ERA EW

My Daughter & my Auntie came hear today My Auntie got green tea me & my daughter got hot chocolate milk shakes very nice.

Trying to use the UK Costa app is impossible, like they pretend Enniskillen is in the republic !!!! and I need some republic app !!!! and then they decide they ARE in the UK when I try to pay in euros. What a shower of funts

Limited choice but what's available is very good. The staff were very friendly and polite.

We visit this coffee shop when visiting Enniskillen. Friendly and helpful staff. Handy for a coffee before heading up the town to many lovely shops.

Shocking service, mocking staff due to ignorant staff, particularly because she didn't quite understand that ignoring a customer twice was viewed as offensive. Perhaps she was struggling with an accent different to the usual but racism/bigotry is alive in kicking, even for those of us with white skin. If you come from another part of the UK prepare to be mocked.

Regional store managers taking up table for 4 seating and leaving paying customers having to split their group. Usually they use to sit in corner out off sight using one person table.

Lovely coffee shop, friendly and cheerful staff. Nice variety of food and drink on offer. Plenty of seats available.

Great friendly staff...what more could you ask for...perhaps some of the seating replacing as they're a bit frayed....otherwise lovely spot

Fine I guess, it's coffee. Service was what let store down - preoccupied conversations felt like they delayed a single coffee order.

The tomato and mozzarella panini are the children's favourite. The staff are well trained and very pleasant people.

Coffee not great. They insist on putting on the plastic lid even though I wanted to save on plastic use. Staff very friendly though.

If your a coeliac fofget it, o chocolate brownie is your choice, typical chain cafe attitude, stay away if your a coeliac, plenty of cafes cater for your needs

Always lovely to visit and relax. Staff very nice.

Excellent hard working staff! Superb coffee!

Lovely rhubarb pie like it here !!

As always, coffee is a bit cold, expected with Costa though, but the one in Penko has LOVELY staff and very fast. Also with an outstanding out door seating area, would recommend to anyone.

I originally posted my review at the time of my visit but for some reason not all my reviews were visible on maps, as the issues with my account have been resolved I am reposting the missing reviews. Costa Coffee - Erneside Shopping Centre - Tuesday 13th December 2022 - 13:45 Entrance is on same level as shopping mall and there are no doors. Nice Coffee. Any time I go by here it’s always busy. Staff are polite, friendly and efficient, you certainly don’t have to wait for your coffee.

kamile good worker yes coffee thank you love! yummy hot drink pretty girl good fun time. best wishes be well

Tasty cakes but the coffee was a bit bland. I had a large Mocha. Would only have a medium next time. Good quick delivery, visited at 10am

Very friendly staff and great service

Great coffee , and service was good

Inattentive staff with poor interaction . Slow service. Wrong orders given out. Maybe bring your own coffee from home.

2 prices for each food item depending on whether you sit in or take out. This has reduced my scoring. The staff seem knowledgeable but the coffees I've received on a few occasions have not been to the same standard each time. I like a strong coffee, the coffee here is not strong unless you order extra shots which is disappointing as I can go to a rival brand and actually taste the coffee without need of adding extra. It's not a bad place but there is definite room for improvement.

Nice coffee but poor selection of food, especially at Christmas!

We were just at Costa and the service was terrible. The only person truly doing his job was a young person cleaning tables. The girls taking care of orders was a total unorganized disaster. We waited in line for over 30 minutes for a coffee and couple hot chocolates. The signature Toblerone Hot Chocolate was sold out. What a total.mess.

Hot chocolate was cold when it.came to my table I asked for it to be brought over because I have a disability.Everything else first class.

overall experience-great. will be back soon

Too small, slow moving queue and very loud music-for a 60yr old 🤦🏻‍♀️

Beautiful coffee, good service, and friendly ladies

Over priced!! Need ..up to a 5e for a sandwich! Not counting your tea ect ..cost ya a fortune..Will not be back

Coffee was good but scone and lemon cake lacked freshness: had evidently been around 'for a few days'

Always friendly, helpful staff...

The oat milk used is too sweet for my taste

Ample seating in accessible location on ground floor . Coffee up to Costa standard. Can't say more than that!

Got a large Latte and a cake. Latte was week basically a cup of hot milk and the cake was dry on top from sitting out to long. Disappointed.

Lovely Hot chocolate drink to take away 😋🧋

Very busy but fast service decent food. Great rest while shopping

I like the coffee here. Last time I was in they were very busy. The guy clearing tables apologised for not clearing our table quick enough! He was very pleasant. I just don't like having a relaxing coffee in the middle of a busy shopping centre otherwise it would be 5 stars.

Waited in a queue for about half an hour, not because it was so busy, but because they were so unorganized. Staff members barely moving around, you can see that they are lacking experience - making coffee, spilling it out and making again; a girl at the till taking orders and telling them to barista - why not print the order, where barista can make 2 or even 3 orders at the same time, but now they forget part of the order, asks a girl at the till to repeat it - such a waste of time. I wanted a cappuccino with cherry syrup, but they refused to make it - explaining that they use cherry syrup for hot chocolate only. Since when coffee shops don't make custom orders anymore?... And last but not least - after waiting for so long, not getting the cherry syrup I actually wanted - coffee wasn't make properly - milk was highly overheated, I could taste boiled milk taste and there was no proper frot as cappuccino suppose to have. So not only wasted my time, also wasted my money for undrinkable coffee. I worked as a barista myself several years and I know how things should be done. I only will say that this place should seriously think about better training their staff and about customer service. This was my first and definitely last visit here. There are far better places to go to get tasty coffee, where staff will actually try their best to make a coffee you want.

Nice place to meet for coffee and a chat

Class, friendly staff every time I am in each month when I am over from Scotland

Food brilliant coffee great great place to relax

Very good and very good coffee ☕ 👌

Great place clean and tidy, friendly staff

Nice coffee and nice ambience but one staff member already seems a bit narky. Maybe more coffee for her?!

Good selection of teas + coffees...staff are friendly

Good enough for a shopping break but not breathtaking.

Coffee at its best with a great selection of fancies

Very abrupt staff, toasties are nice though!

I am regular customer and it will be wrong not to write a review about how good your staff to us and how friendly and how excellent communication skills they have thank you all

Quick service, staff were really friendly and helpful. Store very clean with a relaxed atmosphere even though we didn't sit in. My son loved his frostino

Was with my daughter today and decided to call into Costa for a coffee, shocked to say the least...we had a 2 male member of staff today serve us and was nothing but rude, was deciding on what to order and he just looked at us as if we were 10 hours when we only took 20 seconds or so to choose, we were reading the board to see what they sell, that’s what it’s for. The other boy then made my coffee and I asked for milk and he turned his head in my direction and gave me the dirtiest look and said “yeah that’s what I said” in a very angry tone. I instantly turned bright red, me and my daughter felt very embarrassed and appalled, we actually feel very offended. The other girl that was on today who we were paying was very lovely and very generous. I get we all have bad days and we don’t always like going to work, but you should never treat a paying customer the way we were treated today.

Sometimes the staff can be very unfriendly

The staff and restaurant were so well organised regarding covid 19 restrictions with customers flowing through with ease and with the seating well spread out we could sit in comfort and enjoy our coffee.

Staff were okish coffee was yum

I only got a latte to take out. It was a bit slow but coffee was good 👌

Got fed up waiting in the queue for coffee. Would have needed a second one by the time I got there☹️

Would not allow me to claim points with the loyalty app.

You say I went there two years ago, o-k, if you say so, I just don't remember, sorry

It’s absolutely fine and average. Despite being in the United Kingdom, however, they do not accept a UK Costa card. Why?? Because they are an Irish franchise! Yup franchised from the republic. Go figure. Anyways coffee fine, cake exactly what is served across the UK and ireland. Annoying about the Costa card though. Bah humbug.

Not my choice of place to eat or have cuppa, overpriced and average standard

Very busy coffee shop and well located to see everyone in the shopping centre

In for toasties and hot chocolates with 2 young boys, queue long and staff dont speak to you until you need to pay. Not my 1st bad experience in this coffee shop. Train your staff on how to be polite and professional

Another overpriced coffee shop but with a friendly atmosphere and pleasant feel to the shop.

Very busy place on a Saturday. Nice coffee and cake. But a bit noisy for me.

Quite expensive as always, but nice coffee

Great spot for a coffee and a wee cake

Nice but expensive. Some staff training in friendliness is desirable rather than just serve

Service could be better all seems to be rushed but I'll be back

Decaff latte was almost all milk

Little to no eye contact tray pushed towards me with no thanks or anything staff turned and walked off

Shopping centre convenient coffee

Nice place to rest after shopping

Staff very helpful and friendly coffee nice and hot but I miss the sofa lol 😂

The staff here are super. They are so professional and respectful. Their coffee is superb too.

Delicious food and good friendly and efficient service

Not to bad most times in relation to service but at weekends the young staff don't seem to have the knowledge or experience in how to deal with the busy times resulting in long queues. The food is good though.

Very rushed as near closing time i do not like tea or coffee in paper /plastic cups service good clean and tidy

Nice to see a friendly face serving me

First time to try a cortado and I am hooked. Special thanks to Nicole for preparing it so well, very pleasant girl !

The place people like to be seen in not great coffee over priced , service could be better, don’t know why people sit around here because the chairs and tables are of a poor quality.

The one I went to was in Enniskillen. It's ok but their coffee is quite bitter which you notice if you're having black coffee. No privacy here as it opens up to the shopping centre walkway.

Love Costa. Best of the high street coffee houses.

Gute Kaffees und Kuchen im Einkaufszentrum

Good place to have cup of good coffee

Excellent service a most amazing coffee

Staff are friendly, food is tasty and the hot chocolate is lovely!

Nice wee place to go and have a cup of coffee and a sticky buns and relax