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The best restaurants in Newport North Isle of Wight South East
40 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
25 Opinions in 1 websites
We visited on a Saturday and were greeted by a lovely lady who couldn't have been nicer. The fryers weren't working, but we could order baguettes. We had a lovely big pot of tea for two and she was very obliging in making a bacon baguette for my son. Having returned on our last day of holiday 2 days later for lunch, we couldn't have had a more different experience. We were greeted in a rude and offhand manner, told they 'didnt do' bacon baguettes, although she managed (!) and having taken a food order to had to ask if we could order drinks...she literally huffed at us for asking!! This lady is definitely in the wrong job and is going to cost the owners a lot of business. As a result I wouldn't recommend. Even more worryingly, when asked to complete track and trace, my details from the first visit 2 days earlier was still there and the date had been crossed out and changed!! I will be livid if I am contacted as a result of visiting here as they are not recording the data correctly.
267 Opinions in 2 websites
When I pointed out the bottom shelf of bread all had mould on, the women (found out later she was manager) was just very rude to me. I literally felt as though I had done something wrong, for their mistake.. I was getting food for our office and I have told the team that we will never order from them again. Worst experience I have ever had from a restaurant in my 30years of living. Truly gobsmacked and in shock.
266 Opinions in 2 websites
We've been here many times. It's conveniently located and usually very reliable in terms of food and service. This time it was a disaster. Saturday night and staff pretty much equalled the number of customers (4 tables). Despite this, service was lacklustre and seemed to be a side distraction from whatever else the waiters were doing. 3 pizzas and one pasta dish arrived but all 4 were lukewarm. The pasta was almost cold so was sent back once we managed to get a waiters attention again. We were so disappointed we made a point in saying afterwards it really wasn't good enough and at that point had one dish deducted from the bill. This isn't the point of course, you go out to eat and enjoy your meal, not to have a discount. We felt the place was sadly neglected and staff totally disinterested. Very sad for a chain that has always been so good in the past.
21 Opinions in 1 websites
Customer service is absolutely disgusting we ordered 3 large kababs one with everything and garlic mayo, one with just cucumber and tomato, and one everything with chilli sauce and they give us two kababs with garlic mayo. So we phone them up to report it and they say that there is nothing they can do. I won't be ordering from here again
8 Opinions in 1 websites
Horrendous experience. Staff treat you like you have disturbed them from using their phones when you arrive. Waiting forever for sub standard food. Such a shame as it could be a great venue.
79 Opinions in 1 websites
The food is not good. I had a snack box. It was supposed to come with fries. It came with soggy chips which were flavoured with some spice mix and were most unpleasant. They were not freshly cooked and were hidden behind a screen so you couldn't see them before ordering. You can't call soggy chips fries. Fries are thin and crispy, not soggy and thick. That said, the staff were pleasant, parking was free and the place looked clean. Just not to my taste at all. Very disappointing. I won't be going to a KFC again in a long time!