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Delivery
Pickup
Outdoor
1296 Opinions in 2 websites
My family and I recently stayed at Fonab Castle for my partner's 40th Birthday. The hotel was lovely and the location is beautiful but we did have a few issues during our stay. I booked a spa treatment for my partner for Saturday 2nd Nov at 10.00am. My partner arrived just before 10am to check in and was asked to take a seat until her therapist arrived. At 10.30am my partner decided to come back to the room as the therapist had not shown up for the appointment. We did receive a phone call later in the day to come back for a treatment but we had already left to go out for the day. No further appointments were offered during our stay. Quite disappointing as the treatment was partly the reason for staying at Fonab Castle. On Saturday night we booked one of the pods for dinner at 6.30pm. When we arrived we were told we could not have a high chair in the pod even though this was requested a couple of weeks prior to the booking and also when I confirmed our booking on the morning of our reservation. So instead of being able to have our 1 year old daughter in a high chair she had to sit beside us on the seat which made the evening a little trickier to navigate. We then waited 45 mins for someone to come and take our order. It felt like we had been totally forgotten. The phone that was in the pod did not work so we could not get anyone's attention. We then asked about the lighting and were told that the lighting was actually broken and we could not adjust it via the remote control. Ths meant we could not see the view due to the reflection of the lights on the windows. The F&B manager was very apologetic and did her best to make up for this but it's not what I expected having paid £75 just for the use of the pod at a 5 star hotel. One of our friends had called the hotel to order and pay for a bottle of champagne for our Pod Experience, which was there on arrival. Unfortunately, when we were checking out this champagne had been added to our bill. I am not sure why, as our bill should not have been a part of this process. A disappointing experience for a weekend that cost over £1300. Fonab Castle have yet to repsond to my email (3 weeks ago)
1296 Opinions in 2 websites
Sunday lunch for a birthday and it was a bit of a disappointment. Food not served warm, tepid Sunday roast is not great! I see other reviews mention the same issue with meals, not served warm. The Yorkshire pudding was stone cold, vegetables overcooked and roast potatoes not nice. Requested beef pink and it was served grey. Really expected much better!
1292 Opinions in 2 websites
A brilliant pub in so many ways :- Friendly, attentive staff (2 young females) who worked hard to ensure that customers were served quickly and efficiently (and they made time to give my black labrador some treats) Delicious food - we enjoyed steak pie, surf, & turf and Cumberland sausage all of which were reasonably priced. (Thank you chef) Excellent hand-pulled ales. The Hawkshesd red was superb. The selection of wines was also very good. Friendly locals - the atmosphere in the pub was warm and friendly and everyone was enjoying themselves. The Black Bull is out of the top drawer of great, traditional pubs and is conveniently loacated near to Hadrian's Wall. We will certainly be returning in the future. Well done to all concerned.
1289 Opinions in 2 websites
Nice place and presented well with good service . Food is average to good depending what you get. Atmosphere is likewise depending on the clientele. Prices are reasonable for the location. There are many alternatives for eats in the area. We had a takeaway on our visit this time; the fish was done well with crispy batter, yet the chips were soft and floppy - we like ours with a little crunch. Overall it was pleasant enough but nothing to write home about.
1286 Opinions in 2 websites
I visited on Sunday 27 October 2024 for a meal with a friend and her dogs. The venue is dog friendly. There is a big menu with lots of choice including numerous vegetarian and vegan items, and the prices are very reasonable. Recommended.
1281 Opinions in 2 websites
Take out order, very tasty, smokey chicken, large enough portions to feed a family of 4 - two adults and 2 kids 12 and 8- large chicken shish and regular, even had left overs! Paid £31 using 10% discount code. Very fast delivery this time and the food was hot! I stopped ordering kebabs from other shops as it was always a disaster!