The best restaurants serving Portuguese food in Wales

We ordered a dozen custard tarts for a small family celebration! Antonio delivered them at 0930 Saturday morning as requested. Everyone said how delicious they were and asked about Pastel de Nata. A real desert treat. We have had them them in the past and will order them again in the not to distant future . Antonio thank you , they were absolutely delicious and you are such a nice guy , cheers David and family

Extremely disappointed with the way I was spoken to, won't come back again

Was very busy today, we were seated quickly and they had even moved tables so we had room for the pram and a highchair. Food was served quickly, and tasted great. Nothing was too much trouble, was given the wrong order on 1 plate but rectified in minutes so we didn't mind. Was then offered a box to take our left overs home which was great. Wish I had gotten the names of 2 particular workers as they were great and so helpful even though it was super busy. The doorman was also really welcoming

This take away is amazing fast and efficient. Great team members and most importantly the food was amazing with generous portions definitely recommend.

The place seems very dark and dingy food was ok but took a long time and wasn't that hot, the location of the restaurant is quite bad no parking and looks quite cheap and easy from outside.

Great service didn’t have to wait long to be seated, the food was fresh and delicious, great location for a family day out, plenty of things to do

Food arrived 10min after ordering, place very clean and service very good. Would go again

Informe de quejas del cliente: Servicio inaceptable en Nando’s Fecha: 20 de diciembre de 2024 Para amagar al pobre gerente, Le escribo para expresar mi profundo descontento con el espantoso servicio que recibí en el centro de la ciudad de Cardiff en Nando, específicamente de una gerente llamada Maggie. Después de múltiples experiencias negativas, me siento obligado a abordar formalmente el comportamiento grosero y poco profesional que encontré durante mi visita. Desde el principio, la actitud de Maggie fue condescendiente y desdeñosa. Me recibieron no con la calidez y hospitalidad que uno esperaría de un gerente de restaurante, sino con un tono abrupto y desagradable. Cuando le hice una simple pregunta sobre el menú, la respuesta de Maggie no solo fue cortante, sino que se entregó con un aire de impaciencia, como si mi consulta fuera un inconveniente para ella. Este no es el nivel de servicio que uno debe experimentar en un restaurante que se enorgullece de la satisfacción del cliente. Las cosas aumentaron cuando hubo un problema con mi pedido. Le expliqué cortésmente que mi comida era incorrecta, y la respuesta de Maggie fue nada menos que grosera. En lugar de ofrecer una solución o incluso una disculpa, parecía irritada por mi petición, poniendo los ojos en blanco y murmurando bajo su aliento. Cuando pedí cortésmente una resolución, ella corrigió el asunto a regañadientes, pero su actitud siguió siendo fría e inútil. Sin embargo, lo más frustrante fue su total falta de preocupación por la experiencia del cliente. Como gerente, debe predicar con el ejemplo, fomentando un entorno de respeto y profesionalidad. En cambio, su comportamiento dejó claro que la satisfacción del cliente no era una prioridad para ella o el restaurante. He cenado en casa de Nando en numerosas ocasiones y siempre he disfrutado de la experiencia, pero después de este encuentro, estoy reconsiderando seriamente si volveré. La conducta poco profesional mostrada por Maggie no solo fue decepcionante, sino totalmente inaceptable para un gerente en un papel orientado al cliente. Confío en que se tome en serio mi denuncia y aborde el asunto con la urgencia que merece. El comportamiento de su personal, en particular de aquellos en puestos directivos, refleja directamente la reputación de su marca. Si no se aborda este problema, me temo que muchos clientes leales pueden comenzar a buscar en otros lugares mejores experiencias gastronómicas. Espero con interés saber cómo piensa resolver este asunto y garantizar que ningún otro cliente se enfrente al mismo trato en el futuro.

visited before going onto the cinema , sat at table 16 , the air conditioning was set up high in the ceiling and blowing very cold air we were freezing and it meant the food went cold very quickly , it was a cold evening outside 0c and was warmer in the toilets

Well, first of all, none of the staff had a smile on their face. They all look like they’ve been forced to work. Then, when asked simple questions, they couldn’t even give simple answers or any answers . So much so that a manager had to come over and answer a question about the sauces and spices. The service is severely left wanting. Considering the last time I went to Nando’s was over 10 years ago it will probably be another 10 years before I go again if that !!!!

Really friendly staff. Food was good as expected. Restaurant was very clean. Outdoor seating is available too

What a fantastic experience, very friendly,great food and very well priced, don't miss an opportunity at Portuguese cuisine at its best