Nando's - Nantgarw in Rhondda Cynon Taf

Manager “Ellis” was very accommodating when attending to my autistic friend JT. A credit to nandos and the nandos team for the way he manages this tight ship. We go regularly and no ask is to much, a quiet table no problem. A great workforce and a happy place.

Very poor service today due to not being able to get your selfs in ordee tables empty, but plates everywhere womens attitude on the door you will have to wait. I have since visited this Nandos again 13/05/25 again even worse service my partners food arrived and I was left waiting for 10 minutes without mine until we raised it. Was told at that point Chicken has only just come out the oven will be another 5 minutes asked for the manager the attitude recieved was just awful. I wanted a meal with my Partner.

The service from Noel was outstanding and made my experience at Nando’s nantgarw 10x than any other Nando’s !

Reason for the 2 star review is that they decline your BlueLight card discount without your works ID alongside it. How ridiculous is that? The reason you have this card is that you have passed the verification process. Additionally, who just happens to carry their work ID badge on their day off? 😵

Excellent service from Noel on the tills. His recommendation was 10/10. The new saucy wings are elite

The service was amazing, we got served by Noel who constantly kept checking up on us and making sure everything went smoothly, i would definitely recommend this Nandos :)

Helpful and friendly staff, lots of items on the menu out of stock

Josh (Manager) - absolute credit to the Nandos team, exceptional customer service, over and beyond expectations. Thanks Josh

We were quickly shown to our table. I ordered using the app and everything was brought to us quickly. Food was lovely and all the staff were very polite and friendly

I went last night for my birthday dinner with my family. As we walked in, we were told they do not have chicken thighs anymore, we said ok. We were told they have no corn left as we were placing our order. After we placed the order, paid and got our drinks I was told they no longer have the chicken liver (the only thing I eat in Nandos). We could not leave at that point as already ordered paid and starting drinking so I chose a burger. When my burger arrived, it was disgusting, it was a bun filled with two thick slices of cheese and very sweet jam. There was a very thin and tiny slice of flavorless chicken, looks like came out of a packet. My son and husband did not eat their meals either. It was all a very bad experience and they ruined my birthday meal with my family. No acceptable at all

Amazing food and great service, everybody so happy and helpful 💟💟 and riley’s anime knowledge is impeccable!

When we arrived here, we had to wait 40 minutes for a seat but it was expected as it was Sunday at dinner time! We got in and looked at the menu, they have a large amount of options. We ended up going for the boneless chicken thighs with chips and corn. The chicken was beautifully coated with the sauce. If you need anything the staff are always happy to help. I would 100% come here again!!

Amazing service and brilliant staff. especially Lucy and Damo(hope spelt correctly). Lucy served us with a smile and made us feel welcomed. Fantastic experience. Well done, team Nandos.

Standard Nandos food was good and decent wait time.

A wonderful young man named jack served us me and my wife and was outstanding above and beyond he went for us!!!!

Good food. Hot and tasty. I'm not sure about uniform policy 1, who cleared our table and had trousers like he was a painter and decorator. Staff friendly and helpful, though. Though don't normally like plates being cleared while someone on the table is still eating.

Chips weren't as good as others i have been to and the chicken burger was dry

Lovely meal. Arrived promptly. Good service snd great atmosphere.

I don't know what to tell you mate. It's Nandos, it's not that deep. Food was okay, you get what you pay for.

It's Nandos so tastes the same as every other nandos. Although having ordered nandos after quite some time and for the first time in Wales I was blown away when I asked to swap the burger bun in the sunset burger for Pita and was told it would cost a £1??? What the reason for that is very unclear to me because I didn't order an additional piece of bread just a swap on the bread choice and never have I ever before been charged for it. Not sure if it was the person on the till making the call or a new thing the franchise has rolled out. Not happy whatsoever.

Edit: It used to be soo good but clearly a recession has caused them to start cutting costs. Quality of chicken is…. Well the pictures speak for themselves. Chips still nice but portion size vs what they used to give is far less money is greater & I can tell ingredients have been removed from the chicken to again cut costs. Think this may be the last time I go to Nandos sadly Ostro peri peri does the same & chicken is far better quality. Very worried about hygiene standards here or whether employees keep up hygiene. Had a family meal here, days later I come home with an illness it is not COVID no one else in the family has this illness either only me in other words the utensils and glass I used would be my main concern as it is bacterial.

Cheeky nandos, quick service, good food

As Nando's go, this one ain't bad. Normally quite busy of an evening but staff are always friendly. Usually get a take out but this time sat in and service was prompt and food was great.... updated.... the fact you can't book and you have to rock up, give your details and wait for 45 mins in the car park to get a text to say your table is ready, has dropped this to 3 stars.

Prices is little expensive but worth every penny 🥹🤩

I had an appalling experience at Nando’s Nantgarw branch on Christmas Eve, which left me deeply upset. The visit began with food that was completely burnt and unfit to eat, despite our request for it to be cooked “well done.” When we raised the issue with the manager, J.C., we were met with dismissiveness and condescension, with comments like “Cool, mate,” and no effort to resolve the issue. The situation escalated when another staff member rudely told us to “get lost,” and J.C. instructed us to leave the restaurant with a dismissive “shoo” gesture. As we left, the entire team stood watching us, making intimidating hand gestures—even in front of my young children. This was humiliating, hostile, and completely unacceptable. The unprofessional and discriminatory behavior from the staff was shocking and entirely at odds with Nando’s values of inclusivity and respect. I wouldn’t wish this experience on anyone. I urge Nando’s to take this incident seriously and ensure no other customer is subjected to such appalling treatment.

Great service didn’t have to wait long to be seated, the food was fresh and delicious, great location for a family day out, plenty of things to do

I want to take a moment to recognise Madison for her exceptional service. She helped me resolve an issue with a refund for my mum’s order, and I couldn’t have asked for a better experience. Madison was incredibly helpful, genuinely apologetic, and went above and beyond to ensure everything was sorted out smoothly. Her professionalism stood out, and her patience throughout the process was truly impressive. I was so impressed to learn that she’s training for a managerial role I can’t think of anyone more deserving. Madison embodies everything you’d hope for in a manager: dedication, empathy, and a clear commitment to providing excellent customer service. Thank you, Madison, for making what could have been a stressful situation so easy and pleasant. I wish you the best in your training you’re going to be an incredible manager!

Only bad thing was the wait for seating but as popular not much can be done unless you get more

12th Nov 2024 @ 1621hrs - Great experience. Very friendly staff, especially my G with the bandana on the till. All other staff very attentive and always going about looking busy ready to act on any customers needs. Assuming the manager is the one wearing the white shirt also keeping busy and running a tight ship by the looks of it. Excellent meal and service 👌

Huge portions. Really good value for money. Really tasty and moist chicken.

Often get orders here, generally ok but on occasion had wrong items in the bag when getting home on occasion. Take away nando's is great, but the bags nando's gives to take food home in always always leak because they are paper and the food is in cardboard boxes that aren't sealed fully.

We went at a busy time but the food came out so quickly which was really appreciated as we had a toddler with us. The baby changing and the toilets were both very clean as well. So for a family meal it was ideal!

Recently renovated. Good for allergy suffers, have an extensive list of all ingredients in dishes. Allowing you to chose a suitable dish with confidence. Staff friendly.

Never my go to place for food but a recent visit for family was my first at this one. All bar the lady seating people the staff looked miserable and disinterested, same when delivering food to the tables. Food was way overpriced in my eyes for what it was, tables cleaned down after each customer left but lots of food debris on floors.

Good meal but 40 minute wait for a table and they can't be booked in advance

Never a bad meal in here. Consistently good and get what you expect.

Busy place. A bit manic. Condiments not re-stocked/re-filled. Helpful staff but felt disjointed but not enough to not visit again 😊

Me and my family came to nandos for a nice lunch out to celebrate. We had a server called Ben. Nothing was too much for ben , he really enhanced our Nando’s experience, we will definitely be returning.

We love this nandos. Food and service always great. We had to wait for a table but we were seated within 15 minutes. My daughters shook the table by accident and knocked over a bottle of piro piri sauce! We were so embarrassed but the staff were fantastic and eared it up right away.

I've never had Nando's before so wasn't sure what to expect. What I learnt is I won't be having a Nando's again. Not terrible, but not an experience or food I would want again.

Amazing food even better service was served by jack and jack, made the meal even more enjoyable super efficient and super attentive

We went there after a trip to the waterfall in neath. The car park was big and not busy. Inside the restaurant the atmosphere is nice and calm. We could get a big table of 15 straight away. The service was good and quick as well. It was all very swift. We were asked about allergies and the staff made sure the food was free of that. The food was good as always.

No booking system. Called ahead refused to book table said just turn up. Turned up told 1hr wait. Don't bother trying.

Probably the worst nandos in the UK just terrible service and terrible overall.

It's a solid Nandos. Food always arrives quickly and is of the quality you expect. It's always busy here so you might have to queue.

Very busy Tuesday evening during the school holidays, but still great service from staff and got seated straight away. Food was quick and the usual Nandos standard. Didn't feel rushed despite the fact at the end there were people waiting for tables. All in all I would visit again.

Very accommodating with gluten free requirements. Plenty of GF options and detailed ingredients information online. Staff were very friendly and polite.

if your partner works here say goodbye because the staff sleeps in the store and then with each other similar to a cult

A late night decision for some food, after visiting the 10-pin bowling across the way. Couldn't fault the staff and service: it was late and I'm sure they would have had a long day and would have liked to shut-up-shop by that time of night, so fair play to them 👌👏👏👏. Thank you for your stamina and service.

Food is delicious, however theres always a wait of 40 minute minimum in evenings

On 08/07/24 we came to celebrate a birthday, have to say this, staff went over and beyond by making it a special day. Really friendly staff and delicious food we’ll definitely go back☺️🥳

absolutely loved the amazing customer service. Super friendly, clean tables all the food was well served. The food came quite quickly in time.And altogether. My daughter accidentally ordered the wrong meal.And made immediately changed it for her with a smile. When we went to order our food or ask for anything.We did not have to wait very long.

We had to wait 40 minutes because restaurant was full (which is a good sign) until seated. Food was excellent and also the stuff explained us how to order and pay via mobile phone. Unless we ordered 2 recomended cheesecakes and when they took out all the dishes from our meals I asked about the cakes and they found out that they don’t have any left. They offered us some “icecream cone” but it was less good then the MD’s icecream, same consistency. The down side is that you have to order everything in advance and not meal by meal.

It's a typical Nandos with plenty of parking.

Disappointed to say the least Ordered food for 12:10 wasn’t ready until gone 12:30 was advised they had given our food to someone else We was also stood there for a while like we was invisible Ordered peri salt on chips & none on any.

Lovely food, quick service, and friendly staff. It can get busy here on the weekend.

I visited the establishment today to pick up my order of chicken thighs. As I waited for my order, I inquired about the estimated time it would take for it to be ready. Unfortunately, the response I received from the worker was less than satisfactory, as he huffed and puffed. In an attempt to assess the progress of my order, I utilized the zoom feature on my camera to view the display screen on the wall-mounted iPad. To my dismay, I observed two of the kitchen staff engaging in inappropriate behavior. They were gossiping, mishandling the food, and one of them dropped a hit of saliva onto the chicken. Appalled by what I witnessed, I immediately voiced my concerns and chose to leave the premises. As I was making my exit, I was shocked to see one of the workers making unwelcome advances towards my 14-year-old daughter. This distressing incident confirmed my fears, as I had heard previous accounts alleging that one of the employees with long hair had a history of inappropriate behavior towards young customers. Regrettably, this experience has left me deeply troubled and disappointed. I must express my firm decision never to patronize this establishment again in light of the unsettling incidents that transpired.

Looked after very well by Liam Can’t say better than recommend this place and especially in the care of Liam

Fast and friendly service. Food was delicious.

Great place, good atmosphere great service

Usually very nice but had a disgusting surprise in my chicken after ordering takeaway. Not happy and not what I expect after paying so much.

The food at Nandos Nantgarw is of the usually high standard one has come to expect from Nandos. It's also on the expensive side, as other Nandos are. I have used this location twice to collect takeaway food and I think the service is not very efficient. They have a system for making it efficient and when you place an order online and arrive at the time they say your order will be ready you expect it will be ready. But to be asked to wait and then stand around for 10 minutes waiting, just for someone to reach into a cupboard and take out your food order that was ready when you arrived after all, is not good service.

You know what you're getting when you go to Nandos

It's nice food and the service was ok

Refused to give nhs discount. Claims to offer nhs discount, my partner went up to order and showed proof of nhs employment, the child at the counter failed to apply the discount. We noticed this on the receipt afterwards, went back to the till and the manager refused to refund the discount. Food also well below average, wouldn't return.

The food was great and served very quickly, but the restaurant is a little jaded and not very welcoming

Lovely place to go with friends and family, amazing food and a comfy atmosphere.

Short staffed, couldn't be seated, asked to wait 5 minutes in waiting area so they could catch up on orders. 20 mins later, I was still waiting so we left.

First time in a long time we have ordered for collection. We ordered a family Platter, another whole chicken and a chicken liver. The whole chickens were meant to be Peri Tamer and Medium spice and both come plain. It took 20mins to call the restaurant and I was asked to email a photo. I explained the kids have all eaten as I had to brush table BBQ sauce all over both chickens seeing as they were plain and dry and tbh after we were waiting to eat, taking photos didn’t enter my mind as it was all rush rush with 3 kids all hungry as it was getting on for 18:40pm. I wish I took photos because the chicken looked awful even after I brushed BBQ table sauce over it, it just wasn’t the same at all. We are or were huge Nando Fans and we normally eat in and it’s always nice but after the service I have received from Nantgarw I will NEVER re visit this place again. I emailed as I was asked to, then got a reply saying I was asked to email photos “that I didn’t have” even though I explained I didn’t have them and replied to now be ignored. Who ever emailed me “manager” I assume didn’t leave a name on email or even bothered to reply to me after my second email. Shocking service and not to accept they messed the order up is even worst. The chef would know damn well he didn’t put sauce on either 🤦🏼‍♂️ As you can see from my pictures the email I received didn’t have a name of who sent it “poor management” and then I haven’t received a reply from my second email that warranted a reply.

Only gave a 4 on atmosphere because it was a busy day , friendly staff, lovely tasty 😋food

Nice staff, food was nice and all really fast.

Love the takeaways, everything packaged well, and most importantly food tastes great too.

Well, let's start with where we sat. Let's just say I don't want to he looking at my menu while also seeing a woman sniff her armpits in the waiting area, extrem disgusting. They shouldnt have the waiting area small wall thing right next to tables, no pricacy for conversation and unnevering to be watched while eating. I explained I have celiac disease and asked what I could order. I was told to speak to the manger to me and my partner agreed on the £27 sharing plate, which wasn't worth it, tbh for 2 people. Explained to the manger my dietary issues she made no comment about the garlic bread on the plate as we assumed it would be a bit more spread out didn't explain if it was gluten free or not and when it was taken to our table after watching it sit under a hot plate for 23 minutes it was I'd say inedible the bread was touching parts off the food so I obviously stayed away from that. Unsure of how if the glasses and knives were boiling hot to touch, shouldn't the food be a bit more than luke warm. Many staff members were there and very attentive to the cleaning, which I was very happy about. Had heard and lemon chicken which had 0 taste to it I'm unsure why nandos is highly recommended

Can't fault it been here twice now .swift service and lovely food .need to book at the door and then they will say there's a half hour or so wait. Good atmosphere and always busy

The food is good as always, the hottest sauce there wasn't as hot as expected. To start the extra extra hot sauce wasn't as hot as the extra sauce which doesn't make much sense, and the chips were covered in an excessive amount of peri dust, and paired with the hot sauce it was a little unpleasant. The staff were nice and the food did take a fair amount of time to come but was worth the wait. Overall would recommend

Unable to get a table despite there being plenty of empty ones, becoming a theme at this branch

Yesterday my wife and I treated our 7 year old grandson to a game of bowls, followed by lunch at the nearby Nando's. I used to visit Nando's in Nantgarw a lot when I lived in the area and it was great. The meal yesterday was a disgrace. The chicken on my grandson's burger was very tough. He bravely tried to eat it but gave up because he couldn't chew it. My wife and I had fried chicken in a pitta. The chicken when it arrived was very cold. I complained to the server about it but he said that's the way it is supposed to be. A very pleasant young lady server then enquired as to how we were enjoying our meal, by which time we had given up. I told her that we were really disapponted and why. She said we should have complained when it came out. I said we had and were told that's how it should be. She stated that it certainly shouldn't be like that and she would speak to the manager. She did, and the manager just shook his head and ignored us. We stayed for another 5 minutes eating our chips which were actuall hot and edible. We then left without the manager coming near. Fortunately there is a excellent NcDonald's near by so we went there and had a very pleasant hot lunch. £30 down the drain at Nando's but lesson learned - give Nando's a wide berth in future.

I'm 55. I know how to use a QR code! That said, great food.

Waiting time for food was terrible, who thought chicken and chips would be so difficult to get right

First time at nandos. Thoroughly enjoyed it x

Went here after a bowling trip - which was a night to remember, however unfortunately had a terrible ending. My chicken turned up raw and my chips looked like they had just thrown seasoning all over them. No care was taken with the food and the staff were very uptight when I made this known. Fuming customer, will never be returning .

if you have a lot of customers it means that you have to put more staff because all your customers will no longer be there, they wait, they wait, I would advise the manager to take a trading course, I'm also a manager and believe me we can even make 60k a week but I don't make you wait for 40 minutes just to sit down and the second time means something is wrong maybe you should get more chefs

if you have a lot of customers it means that you have to put more staff because all your customers will no longer be there, they wait, they wait, I would advise the manager to take a trading course, I'm also a manager and believe me we can even make 60k a week but I don't make you wait for 40 minutes just to sit down and the second time means something is wrong maybe you should get more chefs

Booked 3 meals only 2 came, spoke to 2 members of staff but to be fair the manager was very helpful

Food better than ever. Piping hot and tasted fresh. Staff excellent too.

To be fair, I’m not a spice lover. But there’s a reason people keep coming back to Nando’s. Nice atmosphere, bottomless drinks and juicy chicken. The waitress moved us to another table that wasn’t by the door without any qualms (it was a particularly windy night) just beware - turn up twenty/thirty minutes before you intend on eating, you usually have to wait for a table after 5pm - any day!!

Always a lovely meal here. Chicken always juicy and tasty. The new fully loaded chips are delicious. Food is a little bit expensive but worth it.

Order for pick-up weekly here, unfortunately the chicken is always very over cooked and dry, rice is burnt, for the money you pay you’d expect decently cooked food :(

Best customer service in the world

Came here pre cinema. First time without kids and it's been super! Fantastic service from really hospitable and very attentive staff 👏 and good food.

Great place service Little slow but great food

Food nice but chicken portions smaller than last time

I'm a regular visitor to Nando's and this location seems to be a bit hit and miss. During our latest visit they had run out of both peri-peri salt and also tomato for the chicken breast burger and only a little past 2pm. This tends to be quite a busy restaurant but normally the food arrives swiftly during this visit we had to wait quite a while and when the food did arrive the chips were lukewarm. Additionally for some strange reason the restaurant was very smokey from the grill, which was quite unpleasant and overpowering at times. On the whole it was disappointing but at other times they get everything spot on, unfortunately it's not very consistent. Personally I like my food hot and don't think it's too much to asked for it to be served that way, so when I send it back I don't expect to be looked at in disdain by whoever is serving me especially when I have been polite. Still customer service isn't what it used to be and that is apparent here.

Staff friendly and welcoming. Food was good and fast to order using app. Atmosphere was nice and perfect 💯🥳.

Chicken was overcooked and dry. Quick service though & the staff were all very nice

Went here for a quick lunch and the speed and service was spot on.

I had to wait a while for take out even though I'd ordered it online. They'd also run out of the quarter and half chickens!

Polite staff, food as described

Love the food but prices are extortionate for what you get.

Lovely food, lovely lady who served us, but it was extremely busy and freezing cold inside, but the food and company was good so overall not bad at all.