Nando's - Nantgarw in Rhondda Cynon Taf

Great service didn’t have to wait long to be seated, the food was fresh and delicious, great location for a family day out, plenty of things to do

I want to take a moment to recognise Madison for her exceptional service. She helped me resolve an issue with a refund for my mum’s order, and I couldn’t have asked for a better experience. Madison was incredibly helpful, genuinely apologetic, and went above and beyond to ensure everything was sorted out smoothly. Her professionalism stood out, and her patience throughout the process was truly impressive. I was so impressed to learn that she’s training for a managerial role I can’t think of anyone more deserving. Madison embodies everything you’d hope for in a manager: dedication, empathy, and a clear commitment to providing excellent customer service. Thank you, Madison, for making what could have been a stressful situation so easy and pleasant. I wish you the best in your training you’re going to be an incredible manager!

Only bad thing was the wait for seating but as popular not much can be done unless you get more

12th Nov 2024 @ 1621hrs - Great experience. Very friendly staff, especially my G with the bandana on the till. All other staff very attentive and always going about looking busy ready to act on any customers needs. Assuming the manager is the one wearing the white shirt also keeping busy and running a tight ship by the looks of it. Excellent meal and service 👌

Huge portions. Really good value for money. Really tasty and moist chicken.

Often get orders here, generally ok but on occasion had wrong items in the bag when getting home on occasion. Take away nando's is great, but the bags nando's gives to take food home in always always leak because they are paper and the food is in cardboard boxes that aren't sealed fully.

We went at a busy time but the food came out so quickly which was really appreciated as we had a toddler with us. The baby changing and the toilets were both very clean as well. So for a family meal it was ideal!

Recently renovated. Good for allergy suffers, have an extensive list of all ingredients in dishes. Allowing you to chose a suitable dish with confidence. Staff friendly.

Never my go to place for food but a recent visit for family was my first at this one. All bar the lady seating people the staff looked miserable and disinterested, same when delivering food to the tables. Food was way overpriced in my eyes for what it was, tables cleaned down after each customer left but lots of food debris on floors.

Good meal but 40 minute wait for a table and they can't be booked in advance

Never a bad meal in here. Consistently good and get what you expect.

Busy place. A bit manic. Condiments not re-stocked/re-filled. Helpful staff but felt disjointed but not enough to not visit again 😊

Me and my family came to nandos for a nice lunch out to celebrate. We had a server called Ben. Nothing was too much for ben , he really enhanced our Nando’s experience, we will definitely be returning.

I've never had Nando's before so wasn't sure what to expect. What I learnt is I won't be having a Nando's again. Not terrible, but not an experience or food I would want again.

We went there after a trip to the waterfall in neath. The car park was big and not busy. Inside the restaurant the atmosphere is nice and calm. We could get a big table of 15 straight away. The service was good and quick as well. It was all very swift. We were asked about allergies and the staff made sure the food was free of that. The food was good as always.

Probably the worst nandos in the UK just terrible service and terrible overall.

No booking system. Called ahead refused to book table said just turn up. Turned up told 1hr wait. Don't bother trying.

It's a solid Nandos. Food always arrives quickly and is of the quality you expect. It's always busy here so you might have to queue.

Very busy Tuesday evening during the school holidays, but still great service from staff and got seated straight away. Food was quick and the usual Nandos standard. Didn't feel rushed despite the fact at the end there were people waiting for tables. All in all I would visit again.

Very accommodating with gluten free requirements. Plenty of GF options and detailed ingredients information online. Staff were very friendly and polite.

if your partner works here say goodbye because the staff sleeps in the store and then with each other similar to a cult

A late night decision for some food, after visiting the 10-pin bowling across the way. Couldn't fault the staff and service: it was late and I'm sure they would have had a long day and would have liked to shut-up-shop by that time of night, so fair play to them 👌👏👏👏. Thank you for your stamina and service.

Food is delicious, however theres always a wait of 40 minute minimum in evenings

On 08/07/24 we came to celebrate a birthday, have to say this, staff went over and beyond by making it a special day. Really friendly staff and delicious food we’ll definitely go back☺️🥳

absolutely loved the amazing customer service. Super friendly, clean tables all the food was well served. The food came quite quickly in time.And altogether. My daughter accidentally ordered the wrong meal.And made immediately changed it for her with a smile. When we went to order our food or ask for anything.We did not have to wait very long.

We had to wait 40 minutes because restaurant was full (which is a good sign) until seated. Food was excellent and also the stuff explained us how to order and pay via mobile phone. Unless we ordered 2 recomended cheesecakes and when they took out all the dishes from our meals I asked about the cakes and they found out that they don’t have any left. They offered us some “icecream cone” but it was less good then the MD’s icecream, same consistency. The down side is that you have to order everything in advance and not meal by meal.

It's a typical Nandos with plenty of parking.

Lovely food, quick service, and friendly staff. It can get busy here on the weekend.

I visited the establishment today to pick up my order of chicken thighs. As I waited for my order, I inquired about the estimated time it would take for it to be ready. Unfortunately, the response I received from the worker was less than satisfactory, as he huffed and puffed. In an attempt to assess the progress of my order, I utilized the zoom feature on my camera to view the display screen on the wall-mounted iPad. To my dismay, I observed two of the kitchen staff engaging in inappropriate behavior. They were gossiping, mishandling the food, and one of them dropped a hit of saliva onto the chicken. Appalled by what I witnessed, I immediately voiced my concerns and chose to leave the premises. As I was making my exit, I was shocked to see one of the workers making unwelcome advances towards my 14-year-old daughter. This distressing incident confirmed my fears, as I had heard previous accounts alleging that one of the employees with long hair had a history of inappropriate behavior towards young customers. Regrettably, this experience has left me deeply troubled and disappointed. I must express my firm decision never to patronize this establishment again in light of the unsettling incidents that transpired.

Looked after very well by Liam Can’t say better than recommend this place and especially in the care of Liam

Fast and friendly service. Food was delicious.

Great place, good atmosphere great service

Usually very nice but had a disgusting surprise in my chicken after ordering takeaway. Not happy and not what I expect after paying so much.

The food at Nandos Nantgarw is of the usually high standard one has come to expect from Nandos. It's also on the expensive side, as other Nandos are. I have used this location twice to collect takeaway food and I think the service is not very efficient. They have a system for making it efficient and when you place an order online and arrive at the time they say your order will be ready you expect it will be ready. But to be asked to wait and then stand around for 10 minutes waiting, just for someone to reach into a cupboard and take out your food order that was ready when you arrived after all, is not good service.

You know what you're getting when you go to Nandos

It's nice food and the service was ok

Refused to give nhs discount. Claims to offer nhs discount, my partner went up to order and showed proof of nhs employment, the child at the counter failed to apply the discount. We noticed this on the receipt afterwards, went back to the till and the manager refused to refund the discount. Food also well below average, wouldn't return.

The food was great and served very quickly, but the restaurant is a little jaded and not very welcoming

Lovely place to go with friends and family, amazing food and a comfy atmosphere.

Short staffed, couldn't be seated, asked to wait 5 minutes in waiting area so they could catch up on orders. 20 mins later, I was still waiting so we left.

First time in a long time we have ordered for collection. We ordered a family Platter, another whole chicken and a chicken liver. The whole chickens were meant to be Peri Tamer and Medium spice and both come plain. It took 20mins to call the restaurant and I was asked to email a photo. I explained the kids have all eaten as I had to brush table BBQ sauce all over both chickens seeing as they were plain and dry and tbh after we were waiting to eat, taking photos didn’t enter my mind as it was all rush rush with 3 kids all hungry as it was getting on for 18:40pm. I wish I took photos because the chicken looked awful even after I brushed BBQ table sauce over it, it just wasn’t the same at all. We are or were huge Nando Fans and we normally eat in and it’s always nice but after the service I have received from Nantgarw I will NEVER re visit this place again. I emailed as I was asked to, then got a reply saying I was asked to email photos “that I didn’t have” even though I explained I didn’t have them and replied to now be ignored. Who ever emailed me “manager” I assume didn’t leave a name on email or even bothered to reply to me after my second email. Shocking service and not to accept they messed the order up is even worst. The chef would know damn well he didn’t put sauce on either 🤦🏼‍♂️ As you can see from my pictures the email I received didn’t have a name of who sent it “poor management” and then I haven’t received a reply from my second email that warranted a reply.

Only gave a 4 on atmosphere because it was a busy day , friendly staff, lovely tasty 😋food

Nice staff, food was nice and all really fast.

Love the takeaways, everything packaged well, and most importantly food tastes great too.

Well, let's start with where we sat. Let's just say I don't want to he looking at my menu while also seeing a woman sniff her armpits in the waiting area, extrem disgusting. They shouldnt have the waiting area small wall thing right next to tables, no pricacy for conversation and unnevering to be watched while eating. I explained I have celiac disease and asked what I could order. I was told to speak to the manger to me and my partner agreed on the £27 sharing plate, which wasn't worth it, tbh for 2 people. Explained to the manger my dietary issues she made no comment about the garlic bread on the plate as we assumed it would be a bit more spread out didn't explain if it was gluten free or not and when it was taken to our table after watching it sit under a hot plate for 23 minutes it was I'd say inedible the bread was touching parts off the food so I obviously stayed away from that. Unsure of how if the glasses and knives were boiling hot to touch, shouldn't the food be a bit more than luke warm. Many staff members were there and very attentive to the cleaning, which I was very happy about. Had heard and lemon chicken which had 0 taste to it I'm unsure why nandos is highly recommended

Can't fault it been here twice now .swift service and lovely food .need to book at the door and then they will say there's a half hour or so wait. Good atmosphere and always busy

The food is good as always, the hottest sauce there wasn't as hot as expected. To start the extra extra hot sauce wasn't as hot as the extra sauce which doesn't make much sense, and the chips were covered in an excessive amount of peri dust, and paired with the hot sauce it was a little unpleasant. The staff were nice and the food did take a fair amount of time to come but was worth the wait. Overall would recommend

Unable to get a table despite there being plenty of empty ones, becoming a theme at this branch

I'm 55. I know how to use a QR code! That said, great food.

Waiting time for food was terrible, who thought chicken and chips would be so difficult to get right

First time at nandos. Thoroughly enjoyed it x

Went here after a bowling trip - which was a night to remember, however unfortunately had a terrible ending. My chicken turned up raw and my chips looked like they had just thrown seasoning all over them. No care was taken with the food and the staff were very uptight when I made this known. Fuming customer, will never be returning .

if you have a lot of customers it means that you have to put more staff because all your customers will no longer be there, they wait, they wait, I would advise the manager to take a trading course, I'm also a manager and believe me we can even make 60k a week but I don't make you wait for 40 minutes just to sit down and the second time means something is wrong maybe you should get more chefs

if you have a lot of customers it means that you have to put more staff because all your customers will no longer be there, they wait, they wait, I would advise the manager to take a trading course, I'm also a manager and believe me we can even make 60k a week but I don't make you wait for 40 minutes just to sit down and the second time means something is wrong maybe you should get more chefs

Booked 3 meals only 2 came, spoke to 2 members of staff but to be fair the manager was very helpful

Food better than ever. Piping hot and tasted fresh. Staff excellent too.

To be fair, I’m not a spice lover. But there’s a reason people keep coming back to Nando’s. Nice atmosphere, bottomless drinks and juicy chicken. The waitress moved us to another table that wasn’t by the door without any qualms (it was a particularly windy night) just beware - turn up twenty/thirty minutes before you intend on eating, you usually have to wait for a table after 5pm - any day!!

Always a lovely meal here. Chicken always juicy and tasty. The new fully loaded chips are delicious. Food is a little bit expensive but worth it.

Order for pick-up weekly here, unfortunately the chicken is always very over cooked and dry, rice is burnt, for the money you pay you’d expect decently cooked food :(

Best customer service in the world

Came here pre cinema. First time without kids and it's been super! Fantastic service from really hospitable and very attentive staff 👏 and good food.

Great place service Little slow but great food

Food nice but chicken portions smaller than last time

I'm a regular visitor to Nando's and this location seems to be a bit hit and miss. During our latest visit they had run out of both peri-peri salt and also tomato for the chicken breast burger and only a little past 2pm. This tends to be quite a busy restaurant but normally the food arrives swiftly during this visit we had to wait quite a while and when the food did arrive the chips were lukewarm. Additionally for some strange reason the restaurant was very smokey from the grill, which was quite unpleasant and overpowering at times. On the whole it was disappointing but at other times they get everything spot on, unfortunately it's not very consistent. Personally I like my food hot and don't think it's too much to asked for it to be served that way, so when I send it back I don't expect to be looked at in disdain by whoever is serving me especially when I have been polite. Still customer service isn't what it used to be and that is apparent here.

Staff friendly and welcoming. Food was good and fast to order using app. Atmosphere was nice and perfect 💯🥳.

Chicken was overcooked and dry. Quick service though & the staff were all very nice

Went here for a quick lunch and the speed and service was spot on.

I had to wait a while for take out even though I'd ordered it online. They'd also run out of the quarter and half chickens!

Polite staff, food as described

Love the food but prices are extortionate for what you get.

Lovely food, lovely lady who served us, but it was extremely busy and freezing cold inside, but the food and company was good so overall not bad at all.

Fantastic food everytime we get here. Meat are Halal and great place to take your family out for dinner. If you are planning to go in the evening, try to be early or ready to wait about 30 mins to get a table as it can be busy.

Good basic food, good prompt service.

Tasty well cooked food slightly expensive.worth a try

Nice but had to wait over an hour.

Great if you like chicken with extra chicken thrown in. No customer service at all. Food was nothing special. Cheap and not cheerful.

We had the pleasure to have Naomi as our server. They were attentive and very approachable. Best Nando’s I’ve ever had :))

Excellent meal , nice food, no wait

Absolutely amazing. A must try restaurant in the United Kingdom. इथलं जेवण उत्कृष्ट असतं. युनायटेड किंग्डम मधे आल्यावर एकदा तरी इथे जरूर जा.

Wonderful restaurant, the staff are attentive and the food is wonderful , can get busy in the evenings but overall would highly recommend for a nice bite. The free parking is a huge bonus and very accessible by public transport.

Nandos is always good, ordered a take away on the app after a late finish at work. Was ready on for collection twenty minutes later.

Didnt have the portebello mushroom again Thought would just halloumi with sides Had dry roll and 4 halloumi slices Couldnt eat it Did query In fairness did offer to change but husband almost finished his and needed to get back for delivery Waste of money amd time

My food was delivered cold, chicken wasn't freshly cooked. Gone downhill loads, seems as if Nandos have made cut backs and it shows in how my food was. I rather paid more for better quality food, instead of cold reheated chicken 🤢 didn't ask how my food was and was more concerned about clearing plates from the table, when only 1 person had finished Thier food. Won't be going back anytime soon.

Regularly dine take away from this location. Staff super friendly and helpful with my orders. Cannot fault them in anyways.

An OK meal. We ordered via the app but had to request our drinks and even then they didn't all arrive, and arrived after our food. The food was tasty enough.

One of only 2 Halal Nandos in Wales, which is why I choose to go here. I couldn't really fault the service. We were told we would have a 35-minute wait, which, tbh was obvious to see as they were quite full when we arrived. However, I was seated in 20 minutes, which was welcomed. Quick service and the food was great. Did happen to pick up an unclean knife when collecting my utensils from the station, which I would recommend they keep a check on, but I can't expect too much. Would come again.

Went to this establishment on a Saturday, and unfortunately we were greeted by the assistant manager at the door, who had appalling attitude and to our misery refused to even sit us, or allow us to book a table online as we did not have knowledge of this, as we had come the week before without doing so. Assistant manager was very rude, talking down upon us, and refused to sit us down, and belittled myself and the other party that I had come along with. I could see they were allowing people in and they also had tables available that were empty and not in use, as they were using them the week before we had gone to the establishment. Please note, if you’re a Muslim do not come here, as they will not serve you and most likely treat you like you’re not welcomed there. You would have thought with BLM race/religious beliefs would not be a thing to discriminate against in 2020. Will not be returning here again and will be forwarding this over to head office as I am appalled by the assistant manager’s behaviour. She was a vile person. Better establishments for chicken closer to Cardiff on City Road

Our trip to nando's was brilliant. The staff were very welcoming and reassuring. All procedures in place were easy to follow and made you feel safe. Nick was brilliant at ensuring online ordering was simple and the help out to eat out discount was applied. A huge thank you to all the staff for a pleasant visit!

Waited 2 hours in a virtual queue, went from position 28 to 9 to then be kicked off. Tried calling the restaurant 10 times and had no response. Went to the restaurant to query this and was basically told they weren’t going to be serving us as they were full. They were seating other people in the queue but told us as we’d been kicked off there was nothing they can do and basically told us to leave. 2 hours wasted and by the time we tried getting take out there were no slots. Poor service and not happy at all☹️

Busy restaurant, sometimes hard to get seated. However alway good food here. Staff are very friendly

Dire really ! An hour wait for food and when it did come very disappointed won’t be coming back. The best item of the menu was corn on the cob- hyped up McDonald’s really

Been number of times and food always good but today was disapoinred. Advised 30 min wait even though not that busy but food took 55 min and that was after chasing up. Food olso dry and portions small. Staff very nice

Came here with family and the food was fab. Service was good can't complain to be honest. It's also a nice looking venue. Only negative would be the clean area where u can wash your hands etc was a little messy

I usually love Nando’s but here’s an accurate description of what we received today:Arrived to collect a takeaway order,It was 25 minutes later than the allocated time Even though it wasn’t busy there. Way overcooked, tough chicken breastsStale Portuguese rolls - hard as hellMissing side order of houmous Wings and a burger that were supposed to be extra hot but that the cook had forgotten to put any sauce/spice on, so they were just unspiced. Hard to get such a simple thing wrong but they did,That’s why they earned my complaint.

I can see why Gareth Bale missed Nando’s so much. It’s always spot on and I love the Mediterranean influenced grub. My daughter raves about it all the time. Service can be a bit hit or miss, but where isn’t these days?

Went here today and had much better service than the last time I was in the establishment. Previously me and my friend had been treated badly by a manager about a problem with the food. However today we were treated very well by a member of staff called Pedro. We didn’t wait for ages compared to last time and the food was much better. Our last experience would’ve been rated zero if it was possible however this experience by itself would be a 5 due to the amazing and friendly service by Pedro

I don’t quite understand why when placing an online order, instead of prepping it for the pick up time set they wait for you to arrive to then start prepping your food. meaning a day like today where everyone is out for Father’s Day and I’ve placed my order over an hour in advice, I now have to wait 20 minutes as my order hasn’t been prepared, I’ve paid for this when placing the order, it shouldn’t make a difference if I’m there waiting for my food or not, you’ve taken the money so realistically you should prep it ready. I eat here once a month and it’s the same every time with my takeaway.

Came on a Friday after work, as usual it was very busy which is good to see.All staff were very friendly.I had a slight hiccup with the burger spice and the the mayo/ garlic mayo. Sent it back and came back not quite right. Spoke to one of the managers, Claudio I think, who was very apologetic and friendly. He quickly sorted the issue and gave a free brownie which was a nice gesture. Absolutely no issues here. As always, great service, great food and great vibe. Cheers Nandos!

My boyfriend and I recently visited this Nando’s and didn’t realise it went under renovation. It looks so much better than it did before! Service and waiters were very lovely! Food was gorgeous and didn’t disappoint. Will be returning shortly as our favourite Nando’s!

first time visit with family and friends as wanted something to eat before going to the bowling centre opposite, first impressions wasnt great as hadto cue but to be fair they did advise on the time wait, also was a little loud in there (but that was just me and only a minor criticism, it is a Spanish themed place after all) Food then came and all was forgiven, We had chicken wraps with lemon and herb sauce with a couple of sides each and i couldn't fault the food, it was excellent and most enjoyable. staff was great especially a guy who was foreign (forgive me for the brief description) who was excellent and went to keep us advised how long before our food was coming as was in a rush as bowling booked. I dont think it is the sort of place for a evening meal out but for a quick bite to eat then its great with friendly staff, i would go again. I dropped 1 star just for the wait to be seated and the noisy fellow customers but harsh maybe as that is what Spanish eateries are like so my liking and not a reflection on the restaurant really.