Frankie & Benny's in Rhondda Cynon Taf

The service was awful. I had requested a table at 18.30 but I was told 18.00 was the latest we could have. We had been sat for 45 minutes before we got a drink and despite telling the waitress that we were in a hurry, she still took another 10 minutes to take our orders. The music was very loud- we asked several times for it to be turned down which it was, but still far to loud to have a comfortable conversation over it. They took ages to clear our table and even longer to bring the desert menu. We were not offered a second drink and nobody asked how our food was- not even when they were clearing away half eaten plates of food. I noticed when I went to get the bill (as nobody came to me!) that on the screen takeaway orders were being dealt with. It seems that takeaways are distracting from the restaurant diners which is not fair. I am extremely disappointed with the evening.

Very nice meatballs were amazing much improved from last visit.

Don't waste your time Going here. Me and my friend visited. Decor really outdated along with cutlery. When ordering from menu/drinks, 3 of the items were not available (no reason provided). The food was very plain and nothing exciting, yet still had to pay around £15 for a main. The plates it was served on seemed like you were at a kids party. Toilet seats were broken and unhygienic. Very dissapointed. Would rather spend my £15 on a takeaway and stay in. Highly recommend not going. 29/09/2024

Sarah was brilliant and great customer service

I come in regularly on my lunch breaks from college and the staff are always very friendly, especially Sarah!

Lovely time out for lunch! Enjoyed food and Sarah’s service was fantastic!!

Food was spot on service from Sarah and Sam was brilliant.

Tayla was lovely to me and my partner tonight with a bright smile . She was also very helpful with my celiac disease and told me what I could and couldn’t eat because of gluten.

Tom and all the staff were great .lovely food lovely team.

Emily who works behind the bar gives the best customer service I have ever seen, she is so nice helpful!

Thank you so much to Sarah and Emily for a wonderful service from start to finish. Food was delicious thank you to the chefs! We shall most definitely be returning

Food and service was great! Came for my partners birthday and Sarah was a great waitress. Very helpful, happy and good was delicious xx thank you! X

The Parma chicken was delicious. Generous portions

Everything was amazing, Sarah was lovely

Always enjoy coming to F&B's....food is great and staff always friendly. Portion sizes can differ mind, but overall a very good experience.

Our server Sophie was ABSOUTELY lovely! Food was great, quite busy but regardless of that food was quick and tasty’

A good venue with a decent busy atmosphere and good decor. Food is ok. Very attentive and friendly staff.

Great atmosphere lovely staff who work really hard to make sure everyone is having a great time some negative comments on here about speed, its not a McDonalds you cant expect food that quick we've had many great evening in this restaurant and will be having many more

Good selection with regular good offers on. Staff were great and attentive. Only downside is that soft drinks aren't bottomless

Our server was Taylor who was really friendly and helpful We come to the nantgarw branch regularly and love it here

Sarah was lovely and really helpful

Had a great day with the family, service was excellent from Sophie

Bit loud, but food and service were brilliant!

This place is great! Manager was lovely and catered to our needs, cleanliness was top notch! Perfect for families.

Loved it. Ours server (Sophie) was super good with my little one and helped provide food that wouldn't upset their SEN needs. The food was delicious and we will be back again.

A fantastic place to take the family! They were very adaptable when it came to our autistic son and we're able to modify his options to cater to his specific needs. Highly recommended.

Came here this evening (my partner and I frequent other F&B). We were seated pretty quick, got our starter then a 45-50 minute wait for our main course. My partner exclaimed that the spaghetti bolognese wasn't great but my own meal tasted like they'd poured half a jar of chilli powder over it. Our server was clueless cuz I asked her what the N'duja was meant to be and her reply was "I've no idea. I'd never heard of it before working here." They offered to make me something else but after being there for almost an hour already, I didn't want to wait. £48 for a meal that took forever to arrive and then scalded my mouth from the seasoning. I sure as heck won't be going back there.

We came here as we've eaten plenty of times at other restaurants and to say it was disappointing is an understatement. We were seated pretty quickly, starter delivered pretty quickly and tasted nice but then ... a 45-50 minute wait for our main meal. When it finally arrived, my partners food was OK at best but mine, the mac and cheese with N'duja was overpowered with what tasted like chilli powder and no flavour. They offered to replace it but since I'd already been sat there nearly an hour, I didn't want to wait any longer. I asked our server what the N'duja consisted of and she was clueless. I asked at the kitchen counter and they said some kind of sausage paste. There was no meat at all in it cuz it tasted like it'd been sprinkled with chilli powder. I expected a lot more from this place since I've travelled all over the country eating at these restaurants and was sadly let down.

The delivery originally said 7:05, but it diddnt arrive until 7:50

Taylor was very professional and a pleasure to deal with

It's OK here but the food is expensive for what it is. My daughter a pizza and discovered a long black hair baked into the crust. I complained and they said they'd take it off the bill. (They didn't seem to care very much tbh). When I said this wasn't good enough they took the drinks off the ordered. Not going back.

Went for my daughter’s birthday the portion size was shocking! Kids were still hungry after leaving. Big eaters kids meal literally had 11 of the smallest French fries I had to count I was that shocked. No offer of the kids drinks or desserts which was paid for with the kids menu. Spent over £50 and wish we’d stayed in and saved the money.

Nice food. Service was good. Very helpful waitress.

Food was tasty. Sarah was quick and friendly.

Food was beautiful. Our server Tom was fantastic. It was our sons 18th birthday, and they brought his waffle over with candles in, and sang him happy birthday.

Our waitress Demi was amazing, new the menu extremely polite and helpful

Sarah was absolutely lovely!!! Great food and service thank you so much!!x

Food was lovely as usual,atmosphere was fine our waitress DEMI was so so lovely,helpfully and well mannered she is 100% an asset to frankie and bennys

Amazing customer survive, quick, reliable, great staff, would return!

Lovely atmosphere, very quiet at 5pm on a Sunday. Staff were lovely and food arrived quickly :).

Tom was a lovely host. Good food.

Server was amazing. Great service but food couldve been better

Fantastic food our server tom was Very polite and efficient, all round A1 service

Ben was great, food was good. Can’t fault, will come back again.

Lovely food and great service as always!

What a fabulous waiter Tom is. Nothing was too much trouble. He even managed to get the waiter to produce a bloody Mary for me!

Good customer service. Nice food. Ella

We came for a company meal out and chose this establishment as our place to go and we were served by Demi who is an absolute asset to your team and company phenomenal service will be coming again A++++

Thom was lovely and accommodating.

Food was lovely, server Ella was very helpful and polite, great meal

Sarah was great today. Food was lovely too :)

Sarah was a lovely, helpful waitress and bery polite

Tom was great! Friendly and welcoming. Also, the bar man (working the night of 29 August - apologies, didn't get his name) was very 'on it' 👍🏼

Went to Frankie's after going to the cinema, it was a lovely and lively atmosphere as you stepped in. Staff were very attentive but did not bother us. Food was ok but staff seemed to enjoy being there which added to the feel of the restaurant

Restaurant with Italian specialty

Amazing customer service skills from the restaurant, very kind and friendly well pleased with my service.👍 Chris the manager was amazing

Amazing place with an easy going and fun atmosphere

Good Italian food at a reasonable price .

Excellent service from Jess and Sarah. Food spot on as always

First time dining and the food was absoloutly stunning and service by Jess was polite, courteous and impeccable server

Good service, good food!! Server Sarah was great! Credit to the team

All good, Bolognese could have been hotter in temperature and the free pizza for GCSE results had run out we were told ( first 50 customers only ) I must have missed the small print. The atmosphere was good and we had a good time.

Very good food, professional service Sarah was very nice and showed great customer service. Will definitely come back again!

Efficient and accommodating service. great value with the Taste Card. Thank you Sarah the team. Gx

What a rip off! Got served a garlic & herb dip in a tiny pot to accompany the calamari. Hardly enough, possibly a tablespoon full so asked for a top up. When I paid the bill my friend noticed I'd been charged £1 for the extra dip! I asked the server Sarah why she hadn't told me it would extra & she replied "oh I normally do but I've been busy!" I wouldn't have got it if I knew, could have bought a bottle for that! Appalling service l, I appreciate there weren't many staff on but come on doesn't take a lot to mention it 😡

Great service but food not great quality, over priced, bland and just a poor dining experience. No atmosphere, felt cold.

Came for a family meal out, lovely food, lovely staff, served by Sarah, would come again xoxo

Sarah was an excellent server and would be very happy coming here again 😀

Fab service from Sarah. Was accommodating and nothing was too much trouble

Sadly it seems the restaurant focuses on deliveries rather than the actual restaurant customers. Not the staffs’ fault at all, business model doesn’t work.

Amazing food. Outstanding service from my waitress (Georgia) was very polite and when asked for more sauce she was back in a flash with more sauce. Georgia was very patient with us when ordering our food as my sister didn’t know what to order.

Sarah was lovely and made sure we had everything we needed

Very good service and food was amazing

Sarah was an amazing server very cool tattoos too 😁 food was great atmosphere was chill and it wasn't to loud today which made it easier for me (not like that matters) and everything came quickly from the kitchen one of the best experiences I've had there

Had an excellent experience at this restaurant, my server Tom was amazing and I couldn't ask for better service!!

Sarah was incredibly hospitable and the service she provided was sublime

No atmosphere whatsoever, the original music is no longer played, the rock n roll music was what made F&B unique but now it's modern music! The air conditioning was constantly on which made sitting there was uncomfortable because it was cold, food quality certainly doesn't match the price and lastly we ended up asking for the bill before requesting dessert because we waited almost half hour for someone to take our order, a member of staff told us he'd be back to take our order as we had waited so long, 5 minutes later he was waltzing out the door as his shift had ended. The staff have no personality and the takeaway delivery service has taken over this restaurant as staff are concentrating on the delivery service instead of the customers sat at the restaurant. Won't be visiting again.

Great food and friendly staff including Sarah who served our table

Smaller portions these days and quite expensive for what it was but food was ok. Excellent service from Sarah

Food was mediocre. Pasta was over cooked, sauce watered down, lacked flavour, Chicken was super thin and a little dry. Margarita Pizza was fine. Service was really good. 30% discount if you have booked cinema

Sarah was great!! Fantastic service with a smile, quick and efficient. The food was DELICIOUS. Everything we had was 10/10, don’t have any pictures because it was gone before I even had the chance 😂 I recommend the new crispy chicken burger and mozzarella dippers! Absolutely out of this world!

Sarah was lovely and very helpful

Lovely chilled breakfast. Great service. Food hit the spot.

Fantastic atmosphere with lovely staff! Our children love coming here!

We love to see a Frankie and Bennies. Been coming here since I was a kid. Compliments to the chef, and to Sarah for the excellent service.

Haven't been to Frankie & Benny's in years so was quite excited for this visit. Food was OK at best, service from staff disappointing - they all seemed like they didn't want to be there.

There is very poor selection of dairy free my wife had the dairy free vegan margarita pizza, it was undercooked and had no taste, my ribs were ok but very little sauce on them, the service was good but overall it was a poor evening and would not recommend to any with any intolerance

Great day out dining, Sarah was a great sever. Highly recommend

Great service and really friendly staff, we got our food and drink orders pretty quick after ordering, so we weren't waiting long for our food and drinks. Definitely recommend

Sarah was a fabulous member of staff, would absolutely come again

Beautiful food didn't have to wait long with two hungry children. Staff where very interactive with our children. Our waitress Emily was absolutely brilliant with my daughter and very loud 1yr old thanks for being so patient with us

Sarah was polite and responsive and we enjoyed a lovely meal.

Our server Sarah was great. Very friendly and good service.

Sarah was a very helpful and friendly server!

Thanks Sarah at nantgarw for quick and efficient service.

Great service by waiting staff. Food came quickly.

Always love coming to frankie and bennies, friendly staff and tasty food!

Sarah & Emily were both fab - food was delicious - my boy was very happy with the Frankie’s feast 😅

amazing burger to take away today. chris made our day. thank you

Sarah was lovely and couldn’t help us enough. Really grateful for my daughters experience.