Jade Garden in Rhondda Cynon Taf

This take away charges what they want. £6.10 for a bag of chips despite the menu on display in the shop stating £3.60. The meals were also more than the menu stated. I ordered the tray meal which had about 5 chips in it and also a sweet and sour bean curd Cantonese style. The bean curd had no coating and had clearly been deep fried to within a cm of it's life. It was like cardboard and the sweet and sour sauce was watered down. Wil not order from their again

We use this Chinese as it has such great vegan options. But to be honest we will have to find somewhere else. It’s a shame but the customer service is simply awful. We had a meal delivered for the family a couple of months ago and our vegan dish had bits of fried egg through it. We rang straight away but it was too late to have another delivered and my husband just made himself a sandwich while the rest of the family enjoyed a Chinese meal. They said they would put a note on my account to have a free meal next time we order. We ordered yesterday and asked for the free meal but they said there was no record of it as all accounts are wiped clear after a month and more or less said I was fibbing anyway as they wouldn’t put egg in a vegan meal! No apology and quite a rude response but we placed another large order for the family anyway for collection. They said it was £61.80 and had to be paid in cash. We collected it and picked up a new menu while we were there. The next day I added up all the meals from the new menu and it actually should have cost £56.80. I rang them and said I was overcharged by £5. They just said there was nothing they could do about it as they keep no records for that. Said if we paid by bank transfer they may have been able to help. I explained they told us it was cash only. Again no apology and simply stated there was nothing they could do. Absolutely awful customer service and making me feel like they thought I was making it up. We will not buy there again.

This is my favourite local Chinese. Nice people, tasty food 🤤

No complaints about the food it has always been lovely and we’ve always received great service . Absolutely appalled that the delivery drivers companion believes that it’s ok to throw not one but four cans of pop out of their car window onto the main road whilst parked waiting for their next delivery , directly opposite the establishment that they work for ! I cleared the cans up and confronted the woman as there was a bin not even 3 metres from their parked car to be hurled with the abuse that she “doesn’t care and she’s disabled” even though I told her she should take her rubbish home if she couldn’t vacate the vehicle. I was then met by her partner who came out of the takeaway and hurled further abuse at me , once again using his partners disability as an excuse for her behaviour . Unfortunately that has led to this review , there were other witnesses and children around at the time , we phoned the takeaway to complain further and I hope that steps are taken to ensure this doesn’t happen again . It is absolutely disgusting behaviour and to use one’s disability as an excuse for littering is appalling.

A great service from the receptionist all the way to the drivers a quick service with great food very tasty

Excellent customer service by the counter staff, very helpful and very enthusiastic. Food is incredible and super tasty. 100% recommend

Sadly this place has gone from excellent to really poor. Not sure if there is new ownership but the dishes are tasteless, padded out with onions and left both myself and my partner suffering the next day from what I suspect is a use of MSG. No free crackers any more and my staple bean curd meals have reduced in volume of tofu substantially. Will be giving this place a miss until it drastically improves and I've been coming to this establishment for 35 years plus.

Jade garden has always been a good Chinese , unfortunately the same cannot be said this time x food took 1.5 hrs and arrived cold , called to complain and was told a new order would be sent on next order . Another 45 minutes wait and the new order cold again . Very little meat in special fried rice

Special fried rice was tasteless, the chicken in it seemed hard and warmed back up. Chips seemed preheated . Guess that's what you get going there before 6pm warmed up food from previous night. Well thats what it tasted like.Chicken balls were nice and fresh tho. Use to be the best Chinese around. Last twice I've been there this year very poor...Won't be returning...

Left items out of order twice, noticed my order has prawns ignored notes about no prawns due to allergies, then refuse to answer the call to resolve the issue. Not good

Tasteless and looked terrible, delivery was over three hours late even tho we had pre-booked a delivery, terrible attitude on the delivery driver, not even an apology from the takeaway for being so late. If I could give no stars I definitely would.

Food was not fresh. Chips had been reheated and prawn crackers were soft and hard. Sweet and sour sauce was bland. Very disappointed!

Excellent Chinese takeaway. Very fast when ordering to collect

I have used jade Garden for years. I'm live away from pontyclun but return home once a month. Every visit alway get a Chinese from jade Garden. I have not been to jade Garden in a couple of mo the for various reasons but able to get there tonight as bit was on my mind coming down the M4. I don't know what has happened there, new owners maybe but my food tonight was tastless not pleasant and the beef was not eight. The chow mein was mot a chow mein. It was was dry, no juice jus horrible. Best part of the meal was the prawn crackers. After tonight I won't be going there again. Shame though as .praised it for years and one bad experience has killed it for me.

Absolutely delicious food and friendly service 5*

The quality of the food here is always excellent.

Rude staff, food an hour late. Waste of time.

Far to expensive compared to other takeaway

The food is absolutely delicious!! You can tell is nice and fresh! Haven't been disappointed ones! The delivery girl is lovely and friendly! Highly recommended!

Cash only, is 2023 for f___k sake.

Avoid at all costs. TERRIBLE CHINESE. Over priced, order always wrong, when you try to solve the issue the customer service is awful. Food not even nice, will never use this Chinese ever again!!

Absolutely terrible service having had to wait an hour and 50 mins for the delivery to find the food order was missing items, incorrect and cold. Contacted them and a member of staff told me someone had changed the order to curry sauce from sweet and sour to then change this too we actually ordered curry in the first place. The order was missing items and not one apology just well get some sent out to you. Irrelevant if we did press curry which we didn’t we still have no chicken balls. Two bags chips instead. Not happy. Waited another hour and and a half so had to phone again to be told they would send them straight out. They have turned up to pick food up but have been advised it will be here to pick up when I see order cancelled on Bank account. Do not buy if these people clearly taking us all do mugs. Photo of food waiting to be picked up.

Absolutely disgusting service food arrived half missing waited 2 and a half hours to get it then told the rest be delivered hours later still nothing food now cold and sending it back will be getting full refund as called money back from bank avoid at all costs. Customer service definitely they need training in shocking. If I could give a zero I would.

Disgraceful Tried to con me by saying they wouldn't deliver to me unless I pay an extra £2 no doubt it was the delivery driver chancing his luck Paid in full no additional costs Now I have no food and have to wait 3-5 days for refund What an absolute shambles of a restaurant Do not order from here ever so unprofessional

Food was cold not good at all thought I'd give it a go never again

Love the food here 😋 yummy A+++ 😋

Been a loyal customer for 20 years! Imagine my daughters 10 th birthday no lettuce rolls turned up .. called up they resent them with no lettuce . Rang back up after 1.5 hrs to be told by Wayne who works there I need to understand problems my little girl had no food whilst I rang for a refund to be told ok we’ll collect all the food how unbelievably shocking!!! And to be charged a extra £2.30 for there mix up! After tonight jade garden you have lost a hood handful of customers all from having the wrong staff.. and ruining my little ones cinema family night with a Chibese

Ordered a few deliveries always delivered early or on time and always hit and good quality food. Our go to Chinese takeaway now since Hakasan closed.

Very dry a d found hair in a chicken. BALL

Ordered online, food was ready when they said it would be. Absolutely delicious would highly recommend!

Had special fried rice and curry sauce. Rice just plain boiled rice..very little sauce to flavour it and minimal meat n prawns. Bland and tasteless. Was ready 1 min after i ordered so wasnt confident it would be fresh n tasty. Also price charged was more than the price displayed in window. Will look for another Chinese after this poor experience.

Ordered by phone told 35 mins guy turned up 25 mins food was the very best in a long time will definitely be using again

I ordered Beef Burry, chips and spring rolls. All were good. In fact this take away cooks the best chips in Talbot Green they taste fresh and well cooked. Everything was well cooked with fresh products. The beef curry was a little hotter and not as thick as I usually enjoy but tasty with a nice selection of veg.

Average food. Nasty chicken in the Chicken curry Chicken chow mein tasted strange. Better takeaways around, use one of these

Ordered 19:30, told 45mins. Asked at an hour how long it would be. Told 20 more mins. 9pm, no update as to when ready

Not worth any star’s. Wait 2hrs for food and when they get here they only try the back gate, so take the food back to the restaurant. Didn’t have the intelligence to walk around to the front of the house and knock the door! Rang them and the cocky little girl on the phone was blaming us and that if we wanted the food we would either have to pick up or pay £3 delivery again. Will never use them again, absolutely disgusting service. Shame on you!!!!

First time that I've used Jade Garden and was impressed by both the quality and service. My only criticism if you call it one, was that I found the Beef/ginger had to many onions but otherwise 5 stars.

Prompt delivery, food delivered was hot and tasted wonderful. Very polite delivery man. Would definitely order again!

Good food good value. Online pre order service very good.

Favourite local takeaway, does a great chicken curry 🥰

Great Chinese, lovely food however delivery driver tried to steal £10 and lied at the door. Sadly cannot be trusted, suggest collection only

Amazing food will definitely use again thank you

Continue to visit Jade Garden as they produce excellent vegan produce. Huge portions and extremely tasty food, with a fantastic variety, any meal can be made to a vegan recipe. Bean curd dishes outstanding. Time scales excellent, if they say ten minutes they mean ten minutes.

Ver Good... Highly recommended to everyone.....

Just ordered a takeaway over their website. Arrived pretty quick and ordering on the website was straightforward. We ordered a Thai green curry king prawn and veg Singapore noodles. Really impressed with this, I wasn't expecting the Thai green curry to be great the curry was actually quite authentic and tasted lovely. Apparently the noodles were nice too. Will definitely be ordering again!

Horrendous! Ordered a simple three item meal. They have been our go-to and usually know me and my addresses. Not an issue so gave them the details but its a first for us in many, many years and unusual. I didn’t recognise the server. They delivered incorrect food and so I called them right away. They offered to replace it if we would wait for two hours. I said I couldn’t wait that long and what arrived is unsuitable. “Owner” said she would replace it if I could collect. I explained that I wasn’t confident driving because I had a glass of wine and that’s why I paid for delivery. She said I must be the blame, I must have ordered incorrectly because I had wine! It was too much hassle for a basic sweet and sour pork and rice! I am disappointed. In one conversation she destroyed 20 years of loyal custom because she argued over a mistake they made that would cost them pence to rectify! Food never came.

I don't know what's happened to this place. It's awful now. Been ordering from them for years but lately orders not right, not enough meat in orders (loads of onions to fill the container), and snarky service. It's sad that we won't order again, because they were our top takeaway once...

Food has always been good but the service and attitude has been ready awful as of late. Food arrived on time and hot but was incorrect. When asked for the correct meal the owner said it was unlikely to arrive for several hours despite being a 5 minute drive away. Had I not been on medication I would have collected it. The server was rude and made excuses. I won't be ordering again.

Was quite disappointed this time. We often use Jade Garden when we order a Chinese as the food is always lovely and also hot by the time it arrives. New years eve I pre ordered the meal for 6pm that evening. Pre ordered to ensure we wouldn't have to wait and we would definitely get our food at the specified time. 6.15pm arrived and I had not received my oder, so I went online to check the status of my order, it was only now being prepared. 6.30 arrived and still no order so I tried contacting the shop to ask where was, after numerous calls, nobody answered. We eventually had the meal at 7.15pm, and it was all cold. I'll be staying away from Jade Garden for a while as I was extremely disappointed.

Lovely food prompt service and online ordering to boot.

Highly recommend any other Chinese! Ordered at 18:20 told hour and half for delivery seeing how its saturday thats fine! But then it didnt turn up till 21:35 asked for egg fried rice gave us boiled asked for chicken balls no chciken balls! More salt in the bbq sauce than in the ocean!!

This used to be one of the best Chinese Take Aways. The Honey Dew Spare Ribs were excellent. The new Honey Spare Ribs were full of fat. The good thing about them is they still take orders early so they deliver when they open, but they still only accept cash.

1 word to describe our meal. SHOCKING Would leave zero stars but it wouldn't let me !!

Lovely food lovely people when placing your order well done

Excellent taste of food, tried so many chinese take away in the area but this one is just great 👌👍👍👍👌💯

Don't order on the app ordered 4 meals 2 correct 2 meals different from what I ordered phone up to complain and just give me a load of bull

What can I say, this place has come up with a revolutionary idea of offering every dish on the menu as a vegan option. Great tasting, great price and with great service, what more can I say!

Egg fried rice had just two small pieces of egg. Chicken balls were sodden with oil and were really horrible to eat. Other items we ordered were also really poor standard. Won’t be ordering again.

Always good service, excellent food.

Have been going here for years and absolutely love it, Staff are friendly and food is delicious. Would highly recommend!

We visit this wonderful restaurant every few weeks and have never had a bad meal.Staff are both friendly and attentive.

Have come here a few times and every time there was an issue. Tonight popped in and specifically asked for an ingredient not to be purposely added. Kid behind the counter didn’t even want the custom. Left and went to order at another establishment.

I am really gutted that this Chinese has been taken under new ownership. Since it has opened in the new hands I ordered a Chinese which came late and was cold and the meat was awful. I spoke to the lady over the phone and explained how bad my meal had been, she then said that she would make a note on the system and put a credit on my account so I thought that was fair enough and even though I was disappointed I would of returned to see if they were just having a bad day. I then spoke to the same lady this evening and explained that she said she had made a note on the system and asked if I could deduct it from my order, she told me she had no recollection of saying it and there was no note to say. I wouldn’t lie over something so silly but to be told I’m a liar on the phone when she was the person who offered me the money back next time was an absolute joke. Won’t ever be going there again, it’s already gone so downhill horrible food and not very nice staff!!

Got order wrong. Extremely rude when I rang. Been going here for years such a shame

I called in here on the off chance (because my usual Chinese takeaway was closed) and have to say, I was pleasantly pleased. The lady behind the counter was super friendly and welcoming and able to recommend a few dishes and answer a handful of questions about what was in some of the meals (fussy eaters back home with very specific dietary requirements). I ordered a fair bit of food at the time (because their was a crowd of us) and the other thing I distinctly remember is that it wasn't particularly expensive and even better, I wasn't waiting for long before it was all ready. It was all ready to take away within about 15 minutes of ordering and when I got home, it was all still hot and everyone agreed, all very tasty indeed. In summary, I'd definitely recommend. 👍

Only ordered egg fried rice and red curry sauce and ended up with boiled rice and a different curry. I had to repeat my self several times as the woman on the counter was to busy chatting. Think she wants to do her job better, first time there and last time I'll b there

As the title says this place has changed ownership in the past few months. First meal with the new proprietors. Excellent, slightly different, but excellent. Bean Curd dishes cooked to perfection, rice as it should be and noodles bang on the money. Under £20 provides more than enough for two hungry vegetarians. Will certainly continue to use as its the best place for Bean Curd dishes by far and trust me I've tried numerous local establishments within a ten-mile radius over the past few months.

The order was late, cold and a dish short. Staff not interested

Great food, but cash only. Would be nice to be able to pay by card.

The customer is always wrong! They delivered the wrong meal then I had to listen to the poor lady on the phone being told I was not going to be given the meal I ordered. Like a scene from Faulty Towers! Avoid.

The ever reliable Jade Garden. Times spot on, well cooked food, substantial portions, service with a smile and large chunks of bean curd. It doesnt get much better.......

the food doesnt deserve 1 star to be honest. i wouldnt eat here again. polite service but it doesnt make up for the food.

Me and my girlfriend's favourite takeaway.

Consistently very good food, reasonable prices, friendly, my favourite Chinese takeaway in the area

I keep reviewing this place on a very regular basis due to the high quality of their food. Ive never had a dish thats remotely average! As a vegetarian its often hard to find anything other than the traditional dish, ie curried veg. But not here! Tofu (Bean Curd) dishes are second to none, cooked fresh with massive chunks of Curd in a high quality sauce. It really is excellent and has become our reliable go to Take Away for under £20.

Disappointing. Take away but found most dishes werent the ones we ordered. Plus overcharged. Food ok

Keep going to this place on a regular basis. Wonderful dishes on offer for the vegetarian / vegan who likes Bean Curd cooked and presented in a variety of ways. They will even do "bespoke" meals on request. Food, Timing, Service and Value is first rate. Highly recommended!

Consistently good quality. Prawn curry is especially good. Usual Chinese menu items are all a good standard.

Staff are friendly, welcoming and good customer service Have been coming here for over 3 years and always have a nice meal Good portion sizes and variety of food on the menu Delivery service available

Very rude owner, telephone order placed and she could not get me off the phone quick enough. Have been there before when she speaks to the delivery guys the same too. Food isn't that good but its local. Only reason we go there as a last resort.

Not a lot to add to my previous reviews, but feel compelled to coment on the high quality food this establishment produces. From a vegetarian / vegan perspective, Tofu (Bean Curd) is an essential when eating Asian food. This place cooks the best Tofu I have ever eaten and they even do "bespoke" dishes upon request! Phenominal.....

Always great service and food is good.

Ordered to collect . Was ready before expected. Good value for money. Even threw in some complimentary prawn crackers. Lovely food.I look forward to returning.

Loved it. Very friendly person taking orders, large menu with tasty food and reasonable prices. Very recommended. Couldn't find the menu online though!

First time I had food from here it was not good, really oily and the noodles weren’t ate with how bad they tasted. Thought it was just a bad night so tonight we thought we’d try again. Even worse than the first night, the egg fried rice had a horrible smell to it the pancake roll was probably the worst thing I’ve tasted in a long time along with the chicken and fried rice there was black bits in it I couldn’t even figure out what they were. Anyways, that was the last “meal” I’ll ever have from there. Disgusting.

very good food. nice and tasty with a friendly service.

Always enjoy a Chinese meal at jade garden, been coming here a couple of years food is always tasty freshly cooked and quick service!

My family has been using this Chinese takeaway for almost 30 years, it’s the only one in the local area we will use. The food is incredible, the staff are so friendly and polite.

Stunning food. always quick delivery my favourite Chinese

Reviewed Jade Garden recently, but feel the need to do again. This is based on the wonderful takeaway meals I have experienced over the past three months. Being a vegetarian, there is a nice selection of food including a number of bean curd dishes. Now this is not unique, as many Asian food emporiums provide this produce. However, to cook it to perfection takes some doing. Jade Garden really hit the spot, not only with quality but also with portion size and value for money. Food is piping hot, tasteful and non greasy. The Tofu / Bean Curd dishes are massive, crammed full of curd and other tasty produce. Ordering times are spot on to and the staff are really friendly and obliging. This has now become my regular haunt.

I have lived in the area for 12 years and regret never trying Jade Garden. We had our first takeaway yesterday and I couldn't have been more impressed. The lady taking my order was very friendly and advised me on different options. The lemon chicken was fantastic as was the salt n pepper spare ribs. They were incredibly tasty. I didn't realise they offer home delivery too which is a plus if you live locally. Can't wait to try other things on the menu.

Only gave 2 stars as some of the chicken balls weren't cooked properly, still cold in the middle which, is a shame as the ones that were cooked properly were very hot & tasted great. The beef in hot blackbean sauce wasn't very "hot" to the taste, more like a bog standard beef in blackbean sauce. The other meals we had were very hot & properly cooked.

This place has been around for what seems like ever. Parking is usually at a premium so it makes it difficult to stop, especially when busy, consequently I haven't been here in years. However, on a quiet Sunday night I decided to order a number of vegetable and tofu based items. I'm certainly glad I did! Not only was it ready in ten minutes, but the food was great. Fresh, cooked to perfection with what appeared to be top quality ingredients, including speciality mushrooms. The bean curd (Tofu) dishes are fantastic and unlike many places which pack their Tofu dishes out with vegetables there was a massive amount of curd. Two different Tofu dishes with two different style cooking methods. As a vegetarian this place hits the mark and I will certainly be returning as not only is the food great but the menu is extensive and creative with very large portions. Well done Jade Garden on moving with the times and raising the bar.

Food was relatively good , however the duck gave me food poisoning. I recommend NOT eating this in the future

Just moved to the area and has had food twice from here disgusting worst chinese ive ever tried what you serve as egg fried rice is not egg fried rice disgusting food im sorry

Ordered a take away got back to find there was a main dish missing and both sauce cartons were missing. When I phone to ask them be delivered. They said no such order was made and I'd have to pay again. Not a great Chinese definitely won't be coming back

Best Chinese around. Been going weekly for +20 years.

Excellent food would recommend highly.

Had a number of takeaways from Jade Garden during 2017. Food always first class with a really great menu. Delivery is also always on time.

Had many a takeaway from here consistently good food ,service and delivery . Food always of high quality and a extensive choice on menu.