Nando's in Pembrokeshire

Well, first of all, none of the staff had a smile on their face. They all look like they’ve been forced to work. Then, when asked simple questions, they couldn’t even give simple answers or any answers . So much so that a manager had to come over and answer a question about the sauces and spices. The service is severely left wanting. Considering the last time I went to Nando’s was over 10 years ago it will probably be another 10 years before I go again if that !!!!

Met by a cheerful waitress who instantly found me a table & drink. Food ordered quickly & nothing was too much trouble. Food arrived promptly, hot & delicious. My friend & I chatted for ages & apart from a waitress asking was everything ok & did me need any additional sauces etc we were left in peace. Perfect !

Really friendly staff. Food was good as expected. Restaurant was very clean. Outdoor seating is available too

Food came out half hour late staff didn’t say it was going to be late.. it was warm ish chips was cold not hot the salad was just lettuce with two cucumbers and 2 tomatoes finally the chicken was dry. I love Nando’s and have been to many up and down the country but this so the worst I have ever had.

Nandos är en utmärkt snabbrestaurang i Newport. De är specialiserade på kyckling. Jag åt en Chicken Thighs, chips och drack ett glas rödvin. Kycklingen var jättegod o middagen gick på 18.70(maj 2023).

I love a Nando’s so was looking forward to our visit to this local branch - I always order chicken & pineapple in a pitta however was told they had no pittas today so I asked if I could have the same just without the pitta ? Not possible so ended up having a grilled chicken breast much more expensive and was charged extra for a salad. The food arrived and the chicken was tiny size of a chicken nugget no dressing on the salad and chips cold. I watched food mounting up on the pass and not being delivered to customers loosing heat - service was below average place looked like it needs a deep clean I will not return again - Not sure who is in charge of this branch but it is well below the Nando’s standard So disappointing.

We always order take away to Nandos in Friars Newport from deliveroo, the chicken were still hot, nice ang juicy, with extra sauces when delivered to us. But recently we"re not happy with the foods because the Chicken was cold, burned and dry. You need to drink straight away when you eat because it's hard to swallow. No extra sauces supplies. We could have ask to return it but we don't want the delivery man to be disturbed as they are doing hard work using the bicycle. We will order again for the last time to give a chance if the foods will be delivered with what we expect but if we have the same problems, we won't order again as the amount of money you pay it's not worth.

Ordered food on my phone. Once the food came it became apparent I had missed my meal off. Lewis I think it was (the manager) came over and asked if there was anything else. I mentioned my meal and he said it wasn’t on the order and then quickly made me one within minutes and put some extra chips one the side too! Really appreciated the quick response was great to be able to eat with everyone else. At the end of our meal there was my wrap that had been made accidentally twice so he kindly gave us that to take home. Lovely staff. Covid safe. Definitely a great place to go. Thank you !

Really good hot food and the service was brilliant, nothing was too much for the staff. Really worth the visit! Very enjoyable

Great food double chicken wrap with added halloumi. Clean and tidy staff great sanitiser stands dotted and track and trace completed before sitting down.

A very average Nando’s. We mainly use this Nando’s for free and convenient parking as opposed to having to pay for parking to visit the Nando’s in friars walk (even though we prefer it there). There are currently COVID measures in place which means there is now a bit of a wait for a table which is understandable. The food was good, but service is a bit hit and miss. It’s also expensive for what it is.

We ordered our food and drinks after being seated. 20 minutes later, still no drinks bought to the table. People behind us and next to us, despite being seated some while after us had received their orders. Eventually, our drinks arrived. I politely asked what the happened to our order. Waitress said she would get the manager. Manager came out and tried to tell us the table next to us had only received their starters. They were eating large plates of chicken and chips. I pointed this out and was aggresively told not to jump all over her. She tried to justify it by saying that there was a problem with the order, an order placed through their app, inferring it was our error,for which I have a confirmation email. Is this the sort of service to expect for £47

My partner and I stopped by for lunch for the first time since lockdown. The new system to enter the restaurant was simple enough and we were seated fairly quickly. We ordered 2 butterfly chicken meals using their online scan and order system which was straight forward although time consuming. However when the waiter served the food I was genuinely dumbfounded by the size of the chicken that I had been served. My partner’s chicken was slightly bigger than mine (although still small) and he actually commented on how small my serving of chicken was and even offered to give me some of his! To make it worse it was extremely dry, particularly around the edges and it was very tough to cut and some was inedible because it was burnt. I have visited Nando’s in various locations before and generally the chicken is pretty standard and barely differ in size from one location to the other. I cannot believe that for that tiny piece of ridiculously small dry chicken is priced at £7.25!!! Absolutely appalling and not the quality I would expect for the price you pay!

Really annoyed. Waited 20/25 minutes to get a table, and then was told we had to order on our phone (which is completely understandable due to COVID) however, the order wouldn’t go through after multiple attempts of trying so I approached the counter to speak to a member or staff. The woman just kept telling me to “try again”. After more attempts of trying but the order still not going through we left. I understand things need to be done differently in these circumstances but when you can’t even order your food surely there should be another way to order?

We visited Nando’s yesterday For my partners birthday ordered food it came reasonably quick the chips on both our plates were not cooked at all. I pulled the manager said I’m not being funny but these are raw, she didn’t really give a crap was uninterested said she’d send some fresh chips! Fresh chips arrived and low and behold these are not cooked either this put me off eating anything at all I told the manager and she refunded my chips and garlic bread that’s it! No care in the world that she could have poisened me and my partner. If they can’t cook bloody chips there’s no way I’m trusting them to cook my chicken. My partner ate his and now suffering the consequences with food poisoning. This is disgusting from such a well established restaurant. Employees looked about 12 Disgusting! Never will I return to Nando’s ever again!!!

Food very well cooked compliments to the lady chef. Only Small downside was the young girl on the till didn't seem interested or even ask about the pineapple and cheese for the pitta. Other that this easily the nicest nandos for quality of food around.

Great Nandos, really enjoyed it. Well stocked with all the usuals. They slipped up on my order but it still tasted great!

Currently sat in Nando’s spytty and the whole place looks grubby like it needs a good clean. We were given 3 dirty glasses and told sorry the dish washer is broken. Then looked at the cutlery and again all dirty. Staff and manager look a...

You know what to expect when visiting here and it hasn't disappointed yet. Always enjoy my meals, and food never takes long, even when full.

Nando sypytty was so busy and there was too young waitresses shantie and calum, who really worked hard to try and gain control the food was poor and none of us ate the 2 portions on chips, the rice was awful, but the girls were...

Really enjoyed my visit to this branch of Nando’s. The staff are friendly and helpful. The drinks machine was playing up any the staff did everything they could to get it working again. Hats off to them.only down side but not a deal breaker was...

Have liked this chain before, but this branch had noisy music, a long wait for the food which when it arrived was sadly nothing special, and a chaotic atmosphere. Small portions of fairly tasteless chicken which was pricey for what it was, and you even...

Can't say I'll be back Popped in for lunch - weird to see almost all family members not finish their food. Chicken burgers seemed dry Everyone agreed (parents and kids) - would rather have eaten in McDonalds - especially for less than a quarter of...

Real poor showing from Nando’s, showed a combined 2 brain cells between them. Loads of people been waiting over an hour for food, after being told we’d wait 15 mins, and getting orders wrong. Shocking, do not visit !!

All good, but the 1/2 chicken is so small it could pass as a sparrow, a couple of bites and its gone. You can get 3 whole chickens from Tesco for not much more ;-~)

Food was delicious as usual, however the service was awful. One wait staff who had no clue what he was doing, the hot place was full of plates waiting to be taken out and only when the manager actually took out one plate out of...

Come here about once a month when we are in the area, often we were served by a young chap who is brilliant, warm welcome, he's always busy and hardly stops. At the other end of the scale there are some semi-brain dead staff who...

The place was clean including the toilets. Staff were welcoming and helpful. food was excellent. Great Nandos menu choices. Special mention to Megan on her hospitality providing us with a delightful experience. Thank you see you soon

Had lunch here whilst out with my husband . Nice food ,good service. The restaurant was clean and tidy.

Ample parking...always a good sign in my book. Service was quick and friendly...like most Nando's. Food quality was good and arrived in quick time. Just 2 negatives - dirty glasses - one even had lipstick on from a previous customer - YUK! Also, half way...

I do enjoy a Nando's. Visited with my partner after a dance event and we were too tired to cook. Food was tasty. Staff were helpful when the syrup ran out on the drinks machine. Will be back!

Visited for the first time the place looks messy the food in all the tables not taken from the waiters,the female waitres was cleaning the table near to our tables she’s left all the crumbs on table and wet from the spray she’s sprayed but...

Hi i have been a regular visitor to Nandos in newport retail park. And i must compliment the service and quality of food. I ordered medetarian salad butterfly burger chips, corn on the cob and garlic bread. And my order was ready withing 15 mins....

I had placed an online collection order at 6.20pm where the collection time was 6.55pm i had to wait for 20 more minutes and finally got the meal at 7.20pm.

We were greeted by a very polite young man, sat outside under the umbrellas as it was a lovely hot day and with the soft music it made us feel as if we were abroad on holiday. The service was excellent and so was the...

I have eaten here many times, both in the restaurant and take away. I haven’t had a bad meal since it’s opened. Always busy, but always fresh delicious food.

Visited this restaurant yesterday with my family and was met with great service. I would like to mention the manager that was working. (Young male, mousy hair) He was very helpful and went above and beyond. It was busy with families of which included a...

Well what can I say ,,,, the staff were brilliant , we were met with a smile and shown to our table ,,, we ordered our meal and when it arrived it was so nice we were asked some 10 mins later if our food...

Full of chavs, just like any other Nando’s but never seem to have straws or balsamic vinegar. Staff are nice enough.

It was quite busy on Sunday approx 2pm, but not packed. Waiter was friendly enough placing us on our table for 6 and we duly ordered and paid for our food - all main dishes. We got drinks and the food arrived all looking lovely...

I hadn't been to Nandos in years and my partner had never been before, so we decided to pop in after doing some shopping. First impressions were good, the décor was nice and the place seemed inviting. A male member of staff seated us and...

Really good service in friars walk, great quality food and a lovely clean restaurant. Been a few times over the past month and every visit has been fab. Always recommend to friends.

The food was 10/10...i eat in alot of nandos all over the country and this by far has got the chicken 100% correct.well done to the chef/manager/team. It's good to see. Next time im in newport, you will be getting a visit from me !-keep...

A good experience as you’d expect from Nandos. Service courteous and quick; food nicely prepared. What more could you want?

Been here many a time as a family for food. My daughter is only 2 but loves the kids menu and eats loads of it! Food is always cooked well and served in good timing. Thanks

We came late to Nandos on Saturday night as a big party and the staff here were so willing to make sure we were fed it was fantastic. Thank you so much guys! The food was great and hot, and you guys were lovely.

My 12 year old son was so looking forward to his birthday meal here. We waited an absolute age for our food (people that came in 1/2 an hour after us had their food at the same time we did) the chicken was dry and...

Visited before the rugby on a soggy Saturday evening. Taken to a table quickly even though the place was busy. Food met the Nando’s standard, tasty and freshly cooked. I learnt that I can’t manage two portions of peri chips with my half a hot...