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The best restaurants serving Portuguese food in Scotland
8 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
2204 Opinions in 2 websites
I placed my order of a chicken pitta and made sure the staff understood I cannot tolerate hot food, ie, containing a lot of chilli. They assured me that they would serve me the "very mild" lemon & herb sauce that contained none. My pitta arrived, accompanied by a red sauce I hadn't asked for; my partner said it was actually hotter than his order ( medium hot), and quite heavy on chilli and lime ! Plus the "onion relish" on the chicken was also hot, all this completely ignoring my original order. I refused the meal, received a correct replacement from a very courteous member of staff, but got a shock when the bill arrived because VAT was added at the end and is not included in the menu prices. I think this is deceitful and bad practice. I will never use Nando's again.
232 Opinions in 1 websites
Was so upset and the manner of a particular staff member Adam, looked me and family up and down, snared at us, didn’t have a friendly approach towards us and had an attitude, I understand when staff can be under pressure in hospitality but this attitude ruined my night with my family, as a single mum with kids to support we wanted this one night to enjoy ourselves between Xmas and new year and if was so off putting and upsetting. Will not return due to this experience!
39 Opinions in 1 websites
Absolutely terrible, even by a chain restaurants standards. Came in at 3.15pm and had ordered my food by 3.20pm. My halloumi fries arrived within 5 minutes but nothing else. I thought they would just be coming. Then I presumed they’d maybe arrive once we’d finished the halloumi fries, but no. Sat waiting until 3.53pm when a table that had came in half an hour after us, got their food. I asked a man wearing a purple shirt where our food was as everyone that had came in afterwards had food and we only had halloumi fries. He went to the kitchen to see where the food was and within five minutes it was out. Cold and obviously rushed. No apology or good will gesture offered. Put the food down and disappeared. Won’t ever be back. Terrible customer service.