Nando's in Highland

Won't be back. Poor food. Worse service

You don't have to spend a fortune on oven cooked marinated chicken and skinny fries. You can easily make something nicer at home or go somewhere else if you fancy eating out. There are better places.

Food is always good, the seating of guests is a disaster, asked for a table of 2 no space, took our name asked us to return in 15mins so we did, then the wait was 30mins more so after waiting for those 30mins we were hungry hoping it would available for us to enjoy our meal then the staff informed us it would be another 50mins for a table, we left at this point, we love nandos food but we will never return to this branch as you wasted 2hrs on us when all you had to was say sorry we are full. Used that time to turn over the current tables and get back on track instead of wasting everyone time

It's a typical Nando's. The food is good, always busy.

Our party of 6 had a great experience. Excellent service, food and atmosphere. Also, my son left his coat and the manager kindly opened up for us the next day to return it

Awesome nandos experience, lovely place with free parking

Your standard nandos, nothing special but staff were very attentive

Seated quickly, friendly staff and food arrived quickly and hot. Prices have gone up in recent years but still enjoyed it

Good staff and good food, interesting paintings on the walls though

Amazing food, amazing atmosphere. Took daughter for first time she loved it

Staff seem to turn over quite fast. . the current batch are really good.👍 I hope the management realise this and hang onto the good ones.

Staff were friendly, but the service was slow. I had a burger, which was overcooked dry and had no taste.

Service was great and loved the food as well.

Service was great and loved the food as well.

Always tasty food and a good atmosphere.

Always tasty food and a good atmosphere.

It’s a Nando’s. It’s tasty, it’s overpriced but it’s always consistent. You know what you are getting. It’s usually filled with a younger crowd. The awkward first dates and the hangover crews, a few small families etc. Staff are always helpful and friendly. Toilets are never very clean though. I’ve maybe been 10 times over the years and they are always a bit grim. I particularly like the limited edition spices and the new loaded sharer fries

Great ambience and excellent service.

A family favourite. Never disappoints. And love the discount for NHS

Not for me, service is terrible atmosphere is concise with a nursing home and the food isn't that great

Great service, great food would recommend.

Delicious food and drinks, fast service. Order placed via app

Food not hot chips not e ven warm. Long waits to get served and to order more drinks. Not impressed with mandos

Went to Nando's Inverness for the first time and won't be going back. Table was sticky (place can do with a deep clean), have to order via a QR code and pay online (no personal touch). Chicken was bland and the side of macaroni cheese was tiny . Expected more for the £60 we spent, especially as there was no personal service.

Walk in with 8 people not really bothered about sitting at 2 tables as we're told they don't take reservations. After we get pointed to our seats, another waitress brings our menus and tells us to order via the QR code, which you have to then sign up with an email address before you can order. Once over that hump we wait another 10 mins or so before our glasses are dumped on to our table and nothing said about where to go and fill up our own drinks but after watching where people were going we figured it out. Our food arrived, which was the only saving grace as it was nice for a chicken caeser salad (not my usual choice). Everyone else enjoyed theirs, but the service was not there at all. No happy with your meal check, no would you like a dessert (no alert on the phone either 🙄) Overall, it would certainly not be my 1st, 2nd, or 3rd choice to visit for a nice experience. However, the food was good.

Ten minute wait just for a table isn't acceptable, there was a number of empty tables available so it probably highlights staff shortages. Went next door to Frankie and Benny's.

After a wee hiccup the Manager was excellent and rectified the problem in a non patronising manner. Managerial skills taken to the next level. Food was good 👍

Excellent real food. Roasted chicken with piri piri sauce, mashed potatoes and fresh cooked broccoli. All for a very fair price. The staff could not be more friendly and helpful. Great parking.

Good fried chicken, fast & good serving, friendly staffs

The place is full of art & it is great atmosphere, needless to mention the very kind helpful staff, they were amazing.

Our family enjoyed visiting this Nando's in Inverness on our way south. Food was good and the service was prompt and accurate. As with more and more of these chain style restaurants, ordering was via an app, which was why the marks weren't higher. Worth a visit.

We tried the chickpea burger and it was good.The chicken pita also did not disappoint.The portion size is ok but you might need some extras in case you eat nicely🤓

Price performance not satisfied Only poultry dishes

Been to a few nandos across the UK probably more than I can count. This Nandos is by far the moistest chicken I've had and the staff are very friendly and attentive.

Top notch food and fantastic atmosphere

This was a brilliant restaurant for dining, with menus given upon entry! The design is fresh and adds in elements of beauty like mock ivy and the large lights, counter is well-presented too. Me and my friend enjoyed Chicken Wings with Peri-Salted chips, adding a side of Mac N Cheese as well as coke when sitting at the nice curved seats!

We visited today and was very disappointed to see that when we cut into our chicken some of it was raw and had blood in in the pictures uploaded don’t do it justice

Order takeaway through an app as I have done many times at Nandos too. What I received that day from this restaurant seemed like a bad joke to me. I don't know if it was a problem that they were close to their closing time and they wanted to mistreat the customer who placed the order or what, but what I received was: -Extremely small portion -Burnt taste -Without Lemon and herbs sachet. Thanks to the application you can open a ticket and they refunded me the worst money spent on my trip. In the photos, what I received and what I ordered. Incredible. I have ordered from Nandos many times when I am in the UK and I will continue to do so but of course if I receive something like this, it is questionable to say the least.

Nandos food is always reasonably good but the service has got increasingly worse over the last year or so, with QR code ordering and lack of almost any interaction with staff other than to receive food and a glass how can you rate the service at all. Staff spend more time talking to each other than talking to customers, in fact customers seem a chore.

Not impressed. Having been the first Nando’s we took our children to a number of years ago, we often visit when in Inverness. Today we were left very disappointed. Plenty empty tables. The man at the front of service seemed disinterested and clearly couldn’t be bothered being busy. Despite it only being 4pm (ish) on a Wednesday afternoon and plenty free tables, he told us we’d have to wait 15-20 mins to be seated and we’d have to sit with our 4 children (including a toddler) at the front of the restaurant. Our children wouldn’t wait , naturally! We went next door to F&B’s where the gentleman at the front was extremely welcoming and polite. The children were treated well and we got “kids eat free”. Perhaps Nando’s Inverness needs to realise business isn’t a given and you should perhaps look at how you service people to ensure you don’t lose business. Won’t be back.

It's a standard nando, all good

My boyfriend and I love visiting Nando’s, the staff are lovely and the food is served quickly and to a very high standard! Would definitely recommend, and we thought so highly of the staff that can manage a busy restaurant so well on a Saturday night! Will definitely be going back!

Food good. Hate to give my e-mail, phone number just to orfder food.

food was good staff were polite relatively clean had to wait long time for mains i need to fill the min characters i need to fill the min characters i need to fill the min characters

Went for quick meal before a movie and had to wait ages for a table even though the restaurant was over half empty! A lot of dirty tables! Then when ordering at till the waiter kept yawning at me and not listening to me! Finally then took the wrong food out to us first, very disappointed.

Nandos in Inverness has the worst customer serivice in the whole world. The chicken was raw and then they refused to refund the dinner.Would not reccomend

Chicken is well cooked but portions are definitely smaller than Nandos abroad. Atmosphere is okay.

I wanted to give Nandos a five star as foods great and staff always friendly but as the meal went up from £9.95 to £14.75 over the last 4 years the butterfly chicken somehow seemed to shrink also.. this is the same for the branch down in Bristol as well so its nothing particular to the Inverness restaurant.

Food is always good here availability was a bit less when we visit there. Some of the items of the menu were run out or take a long time to prepare.

Very poorly managed restaurant and company in general. No table service is a downside of Nando’s.. having to order food from your phone online is time consuming, confusing and just a poor dining experience. I experienced the online menu not processing my order correctly and was told by the waiter I have to go walk over and order at a counter. There was only 5 customers inside and the waiter wasn’t able to take the order himself. What a joke of a place. I walked out and won’t be returning to here again.

Food good, waiting staff a little inexperienced and undertrained On this occasion we were asked how our food was about 20 seconds after the plates had hit the table, not offensive in any way, just needs tweaked

Very busy but great service and food!

The food was very nice and the staff were good

Exelente muito bom e o atendimento top top

Food is always good and the servers are always lovely

Great food and service as always however we were left waiting for 15mins to be seated when the place didn't seem that busy which was a tad annoying. Otherwise no complaints.

Really enjoyed the atmosphere and the staff are great, it is just not something I would normally choose to eat. Food was nice.

I’ve never seen a big Nando’s restaurant in London . This is the best one I’ve been so far . The city of Inverness is very pretty, I’m loving everything about this place .

Staff member friendly. Had to order at counter rather on app as poor signal due to design of building. Food brought to the table quick and was hot.

Awesome food. Helpful people. Great atmosphere

Seems like the only place in the mall that's open for dinner so it's likely you may have to wait for a table. The chicken here is really good, so juicy and full of flavour. Worth the wait.

On the business park Handy for a meal before the cinema Efficient service What you would expect from an established chain restaurant

Not bad considering it's the only nandos for miles. The food is consistent.

Yes it's a chain and yes you order on an app but it's good food, reasonably priced and decent portions.

Really poor experience at this Nando’s, multiple times I have been now and always a 25/30 min wait even when there are loads of free tables. Server not helpful and rude.

First time ever at Nando. Nice food, quickly served and very kindly personell.

Who doesn’t love a cheeky Nando’s! Staff are lovely and helpful! Fast service and food came quickly and hot!

Had a night out with my boys, they choose nandos and I was very impressed ordering was straight forward I had the rainbow bowl it was delicious and looked exactly as it was on the menu 😋 it was great value for money and tasty. The staff were great and not over bearing.

I was in Scotland with my husband and baby for a week. By the end of the day at about 9pm on 18th of August, 2023 we went there, I wore a dress and my all time crocs.The waitress takes us to our table and she asks me if I have ever been to Nandos. I am a NHS doctor and have lived in the UK for a long time now. I found the question was very inappropriate. Not sure if it was because of my color but made me really upset.

My first Nando's experience was a good one!! This is a fairly new addition to the retail park in Inverness and on a recent trip I decided to give it a go. The staff were so friendly, made us feel at ease and chatted. I had the Hot Peri-Peri Wrap, and the others had a mix of Medium & Mild chicken wings and thighs, and everything was delicious. The refills of juice went down well too!

After returning a burger as it was cold when served on the understanding it was going to be heated up we waited a further 10 minutes and were then advised they were making another one. After a further 5 minutes I had finished my meal when my wife’s revised burger came. Kitchen staff never even spoke to my wife when she returned the burger so the fact they were planning to cook another was never communicated.

As with other chain restaurants, almost the same experience as other branches. It was good, we enjoyed our meal as we were starving. Try the chicken thigh, nice. Will not be the last visit.

I took my wife and my son, his wife and baby daughter for a Sunday treat at Nando's and it turned out to be a treat. The food was very tasty, the staff were great, and we really enjoyed our first Nando's experience. If this is what Nando's does nationally, I like it!

Usual Nandos food ordered on the app which makes it easy. The food was nice enough and the service was fine. Not a lot more you can say really, this isa good Nandos to visit

First time in a Nando’s , so didn’t know what to expect! After waiting 10 mins and noticing only 2 other tables in , called waiter to ask about ordering to be told its thro an app if you have it if not from the till, No mention of this when seated and handed the menus, very slow food service 45mins then dry probably reheated chicken. 100% old reheated chips Will never revisit a Nando’s Thanks for the experience £63 later 1 adult 3 children ( never noticed there was a child’s menu available)

It was good, helpful staff, food was great, I only gave 4 stars because I still like the human touch. I don’t like paying via an app or ordering via an app. It’s a personal preference. I had chips, chicken wings and garlic bread. I had a refillable juice as well. I would visit again with no problem

This Nando’s gives the franchise a bad name. Visiting Inverness on business. Despite restaurant being empty we were told there wouldn’t be a table for 20mins( apparently due to staff numbers) It was apparent they were hoping we wouldn’t return and purposely keeping numbers to a minimum. Return we did and were shown to a table immediately.On ordering “Dillon” was to engrossed on his phone to offer any customer service.As a national health worker I should have been afforded a discount he ignored this took my money and promptly downed tools and ran out the door. Our drinks weren’t served and we sat and watched our food go cold under a heat lamp for 10mins whilst the two floor staff members fiddled with cutlery and walked aimlessly around the restaurant. WE finally went to the kitchen counter and retrieved our own food.By this time food was cold and chicken resembled a piece of leather!! Sitting adjacent to the kitchen we could hear them call ‘order ‘ and be ignored by the ambivalent staff. We asked to speak to the Manager who apologised saying he was “sorry and order could be replaced or he would refund our bill?” Having spent over half an hour in the restaurant we declined and opted for a full refund by which time kitchen staff were cleaning the kitchen and preparing for a speedy exit. This was not a case of limited staff and bad service..it was a case of a restaurant going through the motions deliberately limiting numbers with the intention of closing early. If you like rubber chicken hot coleslaw and cold chips this is the place for you…otherwise avoid at all costs.

Stopped for a quick bite to eat with a work colleague. Experience was neither quick or enjoyable. We were asked to order using QR code no 4g in restaurant and wi fi was painfully slow as was the delivery of the food. Food was bang...

I went with my sister and my mum last weekend and me amd my sister ordered the double chicken burger and my mum had a spicy chicken thigh. All amazing food and i wouldn't change a thing. I hope to come back some day

Out for a Lunch and was left disappointed,Ordered online using scan at table. After 35 minutes someone came and presented us with a pudding for one of the kids!.....Food was backing up on the serving hatch and no one seemed to care. I was given...

Friendly staff and quick service. Reasonable prices for wat you get.

Quick, tasty lunch, nice and efficient service, reasonable price. You can use the nandos app to order, pay, and top up of drinks if needed- good and tasty lunch break

Hot food, fast service, super polite staff. Chef calling for service so food arrived quickly when was cooked, hot and fresh!great service from waiting staff

Service was bad. The food quality is much lower than Dubai.

Went in with my wife and kids and we used the online ordering system using my wife's credit card. My wife has now had to speak to her credit card's fraud team, cancel her card and order a new one because somebody got my wife's card details from the site.

Great menu good staff friendly service love Nandos

Didn't even get as far as ordering food as it had to be done through some phone ap instead of just being able to order from a waiter like a normal restaurant and was too hungry n tired to even try and figure THAT out so went to pizza hut instead.

Have been about 3 times in the last few months and each time have been disappointed with the service and the food. This really lets Nando's down. Not sure if it has changed in all of the chains or if it is just this one...

Did not liked the food, the music was a bit loud and awful. Disappointed

Regular Chinese food, same as any town. Not great, not bad.

Arrived to a late opening as the managers bus was late . Order was delivered in the wrong sequence and the waitress drop the wedges . Beverage machine sprayed all over myself and no one even said sorry for the nozzles being fitted wrong Staff...

My first time going to a Nando's and I can say I won't be going back in a hurry. I ordered the butterfly chicken with garlic bread and it was all dry, I get that it's chicken and it tends to be dry anyways but this was like cardboard so you aren't getting what you pay a fairly high price for. The place as a whole looks nice and the staff are friendly but the toilets were not to a nice standard. So it gets a 2 out of 5 from me.

Worst Nando’s I had in my life . Boiled chicken wings and boiled chicken breast burger . Meat never touched the grill , boiled meat with spicy sauce… disgusting, straight to the bin . Shame on the chef , if they have one

Served me a live chicken… it laid eggs on my plate.

Was seated next to till area, staff were swearing all night and even after complaining. I don't want my 4 year old to be hearing language like that, food was good, staff not so much

This was my first time eating at Nandos and I’m very disappointed. Food was ok but the service and restaurant ambience was quite bad. Staff didn’t greet us or gave as any attention at all. They took long to bring the drinks, even food came first! They also messed up with my girlfriend corn on the cob, we ordered it regular and we got it hot. Apart of that, they had different music in the kitchen which was interfering with the environment as it was really loud. I heard really good things of Nando’s and I believe that this locale was far from the quality standards tonight. Honestly, I won’t be coming back to this one.

Out of several menu items... Had a medium burger , was Okay! Won't be rushing back though.

No more ordering with the app please. Hugely cumbersome and not having a good time.

Food.. Nandos what can be said. Service slow

Lovely food as always, never had a bad meal from any nandos however our server was either very nervous or just didn't care. Hardly spoke unless she needed to