The best restaurants serving Other cuisines food in Malvern Hills West Midlands

Lovely caring staff, kindly let me use their toilet when desperate due to diversion off m5.

Disgusting service. Menu options limited based on the fact they don’t have half of the ingredients…. ‘Waiting for deliveries’. The staff in this shop are rude. The management accept no responsibility for anything and make excuses. They don’t value their customers as they once did.

Having waited in a long queue, on reaching service point was told "we are not doing any more hot food" at this time hot food was still being taken out to tables but at 1.30 someone obviously decided no more orders were being accepted, staffing levels were high at this time, families were arriving for lunch, there was no sign at the entrance stating there was no hot food to save you waiting in a long queue before you were told, when I queried the situation with the manageress she simply shrugged and said "apologies for that" in a very non apologetic manner.m As a family we will not be returning here and as a regular M&S customer feel that for some time now your cafe at the Malvern store has fallen way below your usual standards.

Arrived to find staff member in tears after being berated by the manager, many customers present. Highly unprofessional management who obviously requires training on how to talk to staff in a suitable manner away from customer earshot

We go here 3 or 4 times a year on a group motorcycle trip. Nice surroundings and a pleasant place to be. It can get busy but today we were in luck. The food is good and was quickly served today. No negative comments from us at all

Reply to the recent review on here. Can I just say I can assure you the service was poor even my husband said the lack in table service wasn't good 3 members of staff did not visit our table ! We had to call attention to a staff member to ask for some desserts ! To which the blonde lady came back and there was nobody missing from the table! My husband had to call someone over for drinks also . It wasn't just the steam to my mix grill at all ! It wasn't cut into pieces already at all . The fat had been cut off it and it was pink inside ! when I asked for it to be cooked well done! You then brought out 2 little bits of steak chopped up on a plate , when realistically any decent chef would of done a new piece and not reheated it ! also the fact the corn on the cob off the rib platter was cold! And as for the spirits so my party of 6 two of them being children managed to get threw spirits? We had 3 drinks each me and my mom that was it. And 2 of those people wasn't drinking alcohol and as for having money off the bill the 30 percent came threw email when I booked it online, and you took off x1 child's starter and one main course which was £8 in value. Im not tarnishing your business and its not false information i am well in my rights to post a honest review and i will stand by it! the food service was poor , my meal was cooked not how asked and my husbands was cold!

The bacon rolls we had on our visit was so hard they could nearly break your jaw. The staff where taking ages to serve just a few customers