Caffe Nero in Malvern Hills

Reply to the recent review on here. Can I just say I can assure you the service was poor even my husband said the lack in table service wasn't good 3 members of staff did not visit our table ! We had to call attention to a staff member to ask for some desserts ! To which the blonde lady came back and there was nobody missing from the table! My husband had to call someone over for drinks also . It wasn't just the steam to my mix grill at all ! It wasn't cut into pieces already at all . The fat had been cut off it and it was pink inside ! when I asked for it to be cooked well done! You then brought out 2 little bits of steak chopped up on a plate , when realistically any decent chef would of done a new piece and not reheated it ! also the fact the corn on the cob off the rib platter was cold! And as for the spirits so my party of 6 two of them being children managed to get threw spirits? We had 3 drinks each me and my mom that was it. And 2 of those people wasn't drinking alcohol and as for having money off the bill the 30 percent came threw email when I booked it online, and you took off x1 child's starter and one main course which was £8 in value. Im not tarnishing your business and its not false information i am well in my rights to post a honest review and i will stand by it! the food service was poor , my meal was cooked not how asked and my husbands was cold!

Lovely caring staff, kindly let me use their toilet when desperate due to diversion off m5.

Busy pub, great atmosphere, good beer - does what a pub needs to do!

Excellent country pub. Great service, lovely menu, good value and delightful team. Thanks.

Paid for our mums to have afternoon tea .. They said the food and staff were perfect and they had a lovely time .. Thankyou to all the staff