Delivery
Pickup
Outdoor
The best restaurants serving British food in St. Thomas Swansea South Wales
6 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
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827 Opinions in 1 websites
Ruined Christmas! If you want poor service, a one and a half hour wait for food, cold food, poor organisation then go ahead and chance the Welsh house! We won’t be bothering again. £515 food bill for something Toby carvery would have topped!! No apology from “I’m just the Carmarthen manager”! I’ve emailed and left time for an apology but I’ve been ignored, comments on Facebook have been deleted or hidden. There were others who had the same experience but their experiences have been deleted too! Please don’t bother especially if it’s for a special occasion!
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477 Opinions in 2 websites
Food was nice but everything else was very poor. With over £300 spent for lunch not really good enough. Left my number for a manager call back. Be interesting to see if someone does. Had to chase for starter, they asked us what we ordered despite prepaying and pre-ordering. Was put in an outside pod with no decorations, crackers or even salt and pepper on the table. 2 crackers were brought for the children after it was mentioned despite 5 in party. Pointed out the issues to a temporary manager because regular manager was in kitchen. We paid the same as diners in the restaurant yet felt because we had children in the party we were pushed out into the pods. Party either side of us had children too. They offered 25% off our drinks but as we already had one drink and were driving 25% off 3 soft drinks doesn't cut it when £300 was spent. One party member ordered the bread and butter pudding but had to wait was then asked do you want it or take it home in a box? Was eventually brought to the table and was asked in front if the temp manager do you want it? No tea or coffee was offered despite it being paid for as part of the package. I was first there at 1130 am bought a coffee until the others arrived. Booked in at 12 waited 50 mins for starters and didn't leave there till 10 mins to 3. Totally let down by this organisation. 1st time out for xmas lunch too! Total fiasco.(Update manager called back a.m. 26/12/24) who apologised and explained there had been an issue in kitchen a chef had badly burned his arm and was taken to A&E, issue also with another. I explained there were good points, food was nice and nice touch with the little gift for the children of a Christmas beaker. The manager apologised again and asked for us to give the organisation another chance which we will and negotiated for a visit in the future.... UPDATE Sunday 24th January 2025 Return visit offered by manager as a second chance after Christmas Day Lunch. Totally different experience. Service from a pleasant smiley young man, food was lovely, my grandchildren were accommodated and their food was nice. Manager explained about the unfortunate issues that had happened on Christmas day, so we are glad we gave them a second chance. We will return to try the weekday menu in the future..Thank you again for acknowledging there was a customer service issue and addressing it appropriately.
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49 Opinions in 1 websites
Buffet breakfast. Most options available; asked the waitress for a poached egg, and this was done. Fast and efficient staff.