The best restaurants serving British food in Dowlais Merthyr Tydfil South Wales

Breakfast was a bit small Atmosphere was ruined by staff who were complaining about a man walking past with dogs Was out of place As the man was doing nothing wrong And could not defend himself Totally unprofessional from the staff would not recommend

Visited tonight with friends lovely food and didn’t take too long apart from one meal which had to be cancelled as everyone had eaten. As I was walking to purchase more drinks I heard from the counter kitchen staff/ chef shouting at other member of staff which can only be described as vile and highly unprofessional. I Also note that I was not the only customer that heard this as it was the talk of the restaurant. It really ruined my experience of the place and will not be returning. I understand kitchen work can be stressful but if you can’t stand the heat get out of the kitchen.

An amazing family pub where your made to feel welcome

We don’t always get it right, but I think we get judged on the way we resolve unsatisfactory situations. A week last Sunday we called for a takeaway Sunday lunch but unfortunately when we arrived home we had a lunch without any meat (a main ingredient of a Sunday dinner I think) not a big deal I suppose and we made do with what we had. We returned this Sunday and mentioned our dissatisfaction of not receiving what we had paid for to be told “these things happen, depending on what time you arrive here” a half hearted apology is what we got. A service industry bidding for business in a competitive market need to be a little more understanding when dealing with dissatisfied customers. I don’t normally make a fuss but feel the service was well below our expectation 😬

My wife and I came across this village pub whilst coming back from penyfan , we popped in for Sunday dinner and we were asked if we booked , to our delight the bar manageress managed to fit us in the large conservatory area . Within 2 minutes a young girl came over and took our order and within 10 mins had the best Sunday dinner to date , it was mouthwatering, the beef was so tender . When we were about to pay for our food we noticed it was cash only ( our fault for not looking because there was signs everywhere) and again the staff couldn't do enough for us they even gave us a lift to the nearest cashpoint. The manager was very knowledgeable about the area telling us about other walks in the area . We will be going back has its our new favourite pub . 10 out 10 from start to finish.

Booked the guest keen for my dads funeral as he recently lost his battle with cancer. At first Peggy was really nice and being really helpful with what our family was going through, things quickly changed when she started being nasty and vile with her words. I rang her one day just to go over things as I had a lot of anxiety and she started shouting down the phone giving me loads of abuse. I put the phone down crying and her husband rang my grieving mum threatening her and saying her dead husband was a tramp and deserved cancer. I really can’t believe any of this has happened and has really broke my heart. My dad was a good man and I thought going to the guest keen would be giving him a good send off. I rang Peggy early this week to ask for the money back to which she screamed no and put the phone down