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The best restaurants serving British food in Bronllys Powys Mid Wales
4 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
545 Opinions in 3 websites
I struggle with this review as there is a lot to like, but there was a significant unforgivable issue during our stay. Our room was lovely. Spacious, huge warm bathroom with amazing shower, large bed and beautiful views (a stunning setting). The arrival experience was fine, although I had to return to reception as no milk was delivered as promised. The website says free homemade shortbread but there was no sign of that either. We had booked an evening meal and the choice of food was somewhat limited but what we did choose was very good. The staff seemed to lack some training befitting the ambience of the hotel but not a huge concern. Breakfast was self serve, and the hash browns were greasy and the sausages weren't great in my opinion. The tea was from an insulated jug so was over brewed, and the orange juice was an unusual taste too. Now the issue... The fire alarm went off at 2.15am (these things happen) and we had to evacuate but there were NO STAFF ON SITE! I tried the number on the website but no answer. One of the guests called the fire brigade that arrived in about 30mins and checked the hotel thoroughly and they couldn't contact anyone either. Eventually the all clear was given and we returned to our rooms at 03:15 am. The issue here is no staff, so no roll call or direction. I mentioned this to the manager the following morning and he said that he was in the lodge on the grounds but no alarm went off so he heard nothing, and was eventually contacted by the Fire Brigade and was on site at 03:30 (too late by then). He apologised but did not accept that another guest told us during the incident that someone had been over to the lodge and could here the alarm but nobody answered. It's a very good job there was no fire!! Final point - despite the evening meal food being very good the hotel has a Food Hygiene Rating of 1. Had we known that we would have eaten elsewhere. So - as I said - a mixed review.