The best restaurants serving British food in Bywell Northumberland North East

The food at the White Swan is lovely. I’ve been numerous times as this is my local pub. However, the service doesn’t always match the standard of the food. There is a middle aged lady who works there, with brown hair who is fab, very friendly and attentive. Whenever this lady is on shift, you can’t fault it. However, this is the third time that I’ve been, where this lady hasn’t been on shift and the customer service in the pub is severely lacking. Tonight, the only interaction from staff we had, was to order our food and when it was served. The very basics were there, but I recommend staff avoid discussing personal conversations and online shopping, and focus on the customers who are dinning. If the younger staff have training in customer service, the pub will be spot on.

Eat here quite often, but overdue first review. Excellent food and service. Calamari the best I've had, mussels terrific, sea bass and schnitzel also brilliant. Service great too. Thanks Jack and Ken

For some reason we had not been here for some time and walking through the doors on a dark and windy Halloween evening immediately wondered why not? The food choice and quality is top class. As are the friendly and very efficient staff - both in the restaurant and at the bar. While the decor and ambience is everything you could hope for in a lovely country pub, restaurant and hotel. Excellent value too. We felt welcomed and treated in a special place where the staff - front of house and kitchen - made that extra effort to ensure everyone went home with a smile on their face. Well done to all involved.

I ordered gammon and chips with a side of peas and a pint of beer. Staff were really nice and OMG this food was amazing. The chips were proper home made ones and the gammon melted in my mouth 100% spot on. Hotel room was great and I would return.

Found the service patchy, restaurant empty and some food options lacked pride in presentation.

Called in today for a drink and meal with my husband, the pub has new owners, place has been decorated plus a new menu, food was amazing we had the steak pie and fish and chips, food was well presented and piping hot, gluten free well catered for, staff knowledgable and very friendly, so glad it has reopened. Would highly recommend!

Recently taken over after 25yrs, really disappointing, mediocre food and service. This place used to be rammed for lunch yet today was only missing the tumbleweed, waitress miserable, food v average, lukewarm and worst gravy ever, all veg on the plate, never asked once was the food ok, never came and asked us if we wanted more drinks or dessert. I’ve worked in catering and know how hard a good lunch service can be but with only two in the whole place they couldn’t have cared less….bring back hot plates, steaming bowls of veg and good beef gravy 😢

Shocking food, dry, overcooked hard burger overdone chips dry bun Friends Breakfast mushrooms black couldn’t cut through bacon