The best restaurants serving Brasserie food in Wirral North West

Absolutely great food and very friendly staff.. food was all cooked from fresh.. deffo be going again

*in response to Hickory's reply: you've completely ignored the essence of this review which is you put undue stress on your customers and they're shamed and embarrassed into having to ask for the automatic tip to be removed. If you can auto add it, you can auto remove it and the spirit of what I'm saying is you know people will likely not ask for it to be removed out of embarrassment* I am so disappointed that 7.5% service charge was automatically added to our bill.....please, we can't have this happen to the UK. Americas tipping culture needs to stay across the atlantic, next to health care for profit. I'm not angry, I'm just really sad. The position you people in just isn't right. I get it's a business, and even I want you to earn lots of money and be really rich because you make a great product. There are people in society that have to count every penny and who are maybe borderline homeless. Say their child does really well at school and they want to make their child feel special and rewarded and so they put on their best clothes and head to Hickory's. You're already not cheap (we paid £65 for 2 mains and 2 drinks with a side of onion rings) and for this family, the bill's already going to be a stretch for them. And then you add 7.5% which they're not expecting and definitely don't have the money for.....the feeling of dread, shame and embarrassment they feel right in this moment is something that I think business owners have so much power where they could do good.... All you need to do is not add it automatically, let it be a option. I'm sorry for the long message, I just don't want the world to follow Americas broken way! The food and service was excellent as usual and we will be coming again soon. We always tip a minimum of 10% anyway...as a business owner my self, I just can't shake the fact that I know that you know that auto adding it means people are embarrassed into paying it anyway and it's not our culture here and shouldn't be. If you think it's so easy to just ask for it to be taken off with your "no questions asked" then prove that you believe that it's no big deal and not auto add it, have every waiter ask if they can add it at the end of each meal, yes?

Every time we visit, this place delivers top notch

I eat here often - food is alway good but the service is awful from one of the younger members off staff, she is rude, will ignore you and I have been kept sitting waiting for a long period of time before I even get served.

We always experience varied issues with ordering online! If you don't want to do delivery, take yourself off just eat!! Order cancelled AGAIN with no explanation. Not bothering again

Looked on Hillbarks web site to see that Christmas dinner 2020 was advertised as £105, so I called and reserved a table for 2 for my husband and myself. Time went by and after 2 unanswered emails I still not had any written confirmation. Eventually I called them and they said they would send over a menu when it was finished. I received nothing. I then received a call on the 3rd Dec asking for £125 deposit. I questioned the lady about the price and she lied and told me it had always been £125, even when I was looking at the web site and it said £105. I regrettably went ahead and paid the 50% deposit, even though I still had not seen the 2020 menu, but its 5* hotel, so surely the menu would be fantastic for Christmas, especially at £125 per person. Whilst on the phone the lady on the phone never told me the deposited was none refundable. I had seen the 2017 menu and it look lovely. When I finally received a confirmation email with Christmas menu, I was horrified to read it, it was appalling, Melon, followed by Tomato Soup then Turkey, cheese board then basic pudding. It would cost no more than £10 to make (I used to work in catering). I immediately called to cancel and was refused. I was told twice they would ring me back and never did. What they have done is trick customers into thinking you are going to get a lovely menu, as shown on the Christmas page, but what you actually get is very different. For example the 2017 Christmas menu for mains shows 4 meat choices, for 2020 you get 1 - Turkey!! What if you dont like Turkey?? TOUGH! Like it or lump it, because they will not refund you.....oh and they make sure they get there money first before sending you the menu. The hotel is clearly in trouble and trying to scrounge every penny it can get. We certainly wont be going for Christmas dinner, as we have been reading other shocking reviews about at Hillbark at Christmas. I just hope you read this before you give them a penny..........Disgraceful, lying company, that is scamming people. You should be ashamed of yourselves and have the 5* taken off you. In fact when I have a moment, I will be looking into doing just that.