Hickory's Smokehouse in Wirral

I had the Brisket which was described as “The Star of the Show!” weighing in at 1/2lb. I expected something special about the size as a decent steak elsewhere, albeit sliced. The meat was tender and well cooked. However, the portion was much smaller than I expected, and far from the star of the show promised. Not so much disappointing more underwhelming. Likewise with sides such as the chips, coleslaw and grilled sliced peppers. Sadly the meal size was unnecessary miserly . Not what I would expect from an American style restaurant.

We had a Birthday party for eighteen people last night, the food was excellent the service led by Sam, was first class even though they were remarkably busy nothing was too much trouble for the staff. I would recommend this venue to everyone

We booked this very last minute and we were still accommodated as a family of 5. I was provided with a gluten free menu which was extensive. Food was delicious and it was great to have so much choice. great effort was made not to contaminate my food. Service was excellent. Only thing I would say, there was a sausage dish on the gluten free menu that may contain gluten, just leave it off?

Nice place. The food was hot. The only problem for myself was that I had a draft coming from somewhere, being fries they go cold to fast. Next time I go, I will ask to be seated at another part.

Amazing place great food and drinks 🍸 10 out of 10!

Not the best breakfast food as previous evening experiences have been fine. Vegetarian options non existent, only muffins no toast.

Service 100food 100 live this place

Had a great 18th birthday meal for my son tonight. Food was great, really busy and the service from Sean was exceptional. Great staff can really elevate a place - well done.

Wonderful food. Great staff, kids love the movie room and fab atmosphere.

I've been to the hickory's in Preston and loved their food so decided to come here. The disabled parking is both good and bad. There are two disabled spaces at the bottom of a long ramp for wheelchair access which is great but it is about 50 ft from the space to the entrance which if you can't walk far it's not the best. There are car parking spaces right outside the entrance but none were disabled spaces which I think they need to put one as disabled. There are also 8 steps to get to the entrance also. The staff were all really friendly and we first ordered a pint of IPA £5.55 and their signature grape soda £4.30. We did however have to ask our waitress when she came to take our food order that we hadn't had our drinks yet which she got for us. Also the music was just a touch too loud so we had to raise our voices to talk but it wasn't too bad. I ordered the platter for one £33 and upgraded to chilli cheese fries £2 extra. My friend ordered the brisket sub meal £16.99. The meals came out about 15 mins later and as expected everything tasted amazing. The cow rib meat just melted and the cheese and jalapeno stuffed sausage was great especially with their bourbon sauce. The chilli cheese fries were good to. Also the beans were amazing. My friend said her brisket sub tasted great. The bill came to £66.48 which the tip of £4.64 was automatically included. I think for the amount of work it took just to cook all the different meats was good value and the waitress Eleanor was great. Will definitely come again as they had my NFL team flag up on the wall and it was really high quality American BBQ food

I've visited here on 3 separate occasions with a group an each time, there has been an error with the bill. Usually charged for an adult meal instead of children's. Whilst it has been corrected at the time, it relies on careful checking of the bill. Good gluten free options and advice. Staff can spend too long just chatting with patrons when you just want to pay the bill and leave.

Tasty food, good drinks and excellent service

We had booking for 18.30 on Saturday 5th October to celebrate my husband's birthday which I had made over a week ago We had arrived early after driving from Wigan. We order drinks at the bar where the service was good. Unfortunately, that's were the positives end. 18.30 came and went. 18.45 came and went parties of similar size arrived after us and where seated before us. Just after 18.45 the manger came across and asked if I was Clare and said that a booth had just become available. Which he needed to get ready and he would seat us in. He walked away no apology. He was told he had 4 mins to get the table ready. 5 mins later I watch a couple stand from the table and walk away from a table not booth and he began to clean it. I went to speak to the member of staff who was front out house who had obviously messed up by giving our table away. This was 25 mins after our table should have been ready. We had chosen to use this Hickory's as opposed to the Hickory's we usual use in Preston because we had a lovely experience at West Kirkby over summer. After this experience I will not be using your branch again, the attitude of the duty manager and the staff ruined what should have been a lovely family meal and birthday celebration which we had been looking forward to all day. I suggest that that staff who were on duty as the manager and greeting guests need retraining on how manage booking and seating staff and how to deal with customers, as both were sadly lacking in these skills. Also, lying to customer in not a good look for a customer service based industry. Thank you for allowing your staff to ruin my husbands birthday meal.

Always excellent service and amazing food. Well worth the price.

So good! Had the bird and the beast burger which was incredible! Washed down with a mason jar of their to-die-for grape soda🤤! I’m definitely going there again!

After having been to Hickorys in Chester I did imagine that they would all be of similar standard. Unfortunately this was not the case with the West Kirby Hickorys. The food that was available was not of a good standard. Although staff were pleasant and welcoming socialising with each other and friends seemed a little more important. Unfortunately I will not be returning with my family. Chester Hickorys is by far better.

Food was nice even if slightly expensive

We booked this place because it was my twin daughters birthday.. The staff went above and beyond to cater for us all. And plus one of the staff members Paige!!she was an absolute star.she made my daughter's feel extremely special on their birthday. Brought out two donuts with cream and a sparkling candle. It really made their day. Over all great food. Amazing staff Lovely and clean.

Marked atmosphere down 1 as was a little too loud for being able to talk to our table with all the other tables AND live music, otherwise was great

Fantastic food, great service with really friendly and helpful staff. Would definitely return if I'm on the area again.

Called in last night for an impromptu meal , and must commend the waitress Paige who made our meal ! fun , engaging and really motivated. Really love to see young people enjoying their work . Well Done

Wonderful selection of BBQ style food. The staff are so helpful and welcoming. We have recommended Hickory's to several family and friends, and they too enjoyed the whole experience. Dogs are given a nice treat also.

Excellent place. Delicious food.

Loved Hickory's, food amazing, will be going bk....

We had a share platter, looked amazing but most of the meat and ribs was so dry and chewy the beef rib was black and solid totally inedible. My son had fish bites which were also overcooked and dry. We complained to the waitress who said she would send the manager over to speak to us but he never arrived.

I usually love the vibe here, friendly staff usually, but today had to wait to be served at the bar even though noticed, staff blatantly seemed more interested chatting between themselves rather than focusing on serving customers.

Just Had my 70th Birthday Meal today at Hickories, West Kirby for a party of 7 adults plus 3 kid and to put our experience into one word, it would be....... outstanding. The food was excellent ( as always ) but what also made a superb afternoon was the attentiveness of the staff. All so friendly and willing to talk but with attention to detail Well done staff but not to forget Hickories for our Gourmet experience. Highly recommend without reservation. Only minor downside was that parking was a bit tight. Stan Gardner

First visit to Hickory's and was impressed. Was so much choice on the menu that we eventually settled on the platter. The meats were fantastic. Certainly a great choice if you're ever unsure of what to choose. Staff were fantastic and would visit again. The restaurant is popular so parking can be hard to get at times.

First visit to Hickory's, wasn't sure what to expect. As a veggie not sure about the veggie burger but it was lovely, hubby had macaroni cheese and enjoyed it. Service was first class. Definitely will be visiting again.

Nice place to visit now and again

Dined at Hickory's Smokehouse, and it was a fantastic experience from start to finish. The food was outstanding—authentic, flavourful, and perfectly cooked. The ribs were tender and packed with flavour, and the brisket melted in my mouth. Even the sides, like the mac 'n' cheese and cornbread, were delicious and complemented the meal perfectly.The atmosphere was warm and welcoming, with a great vibe that made the experience even better. The staff were friendly, attentive, and knowledgeable, which really added to the overall experience. I highly recommend Hickory's Smokehouse to anyone who loves great BBQ and a relaxed dining experience. I'll definitely be returning soon!

Best veggie burger ever!!! My partner loved the brisket and he is usually pick about his meat. Definitely coming back

The dishes here are amazing, and the staff are very attentive to dogs (it is dog friendly). Staff are chatty and offer great service, and the food is out of this world. The only thing I was very disappointed about was they automatically add 7.5% tip of what you spend onto the bill. I really was very let down by this as the experience was brilliant, I just found it quite rude. I would've most definitely tipped if they didn't automatically put it on! I think they should definitely change this. It was meant to be awkward free to ask to remove it, but the staff had to have a word with a manager to remove this and resulted in some looks at us. Real shame, but other than that, the staff were brilliant and are dog lovers and the food was excellent!!

The food was amazing! Super accommodating for someone in our party with a gluten allergy. Our server Oliver was super friendly so shout out to him. Lovely staff, great atmosphere and incredible food!

The chicken wings were delicious. We ordered the steak but it was tough and chewy. . We told the member of staff and the manager was very kind to take it off the bill. Thank you. Would not come back here for steak though

Couldn't fault it, food was amazing, service was outstanding, place was packed on a Wednesday evening. Will definitely be back, thanks for making our anniversary so special, loved it

Amazing food, friendly staff, and lots of space. It was very busy when I visited and booking is recommended, although they managed to find a table for one. Loved the popcorn with my drink whilst waiting for the meal to arrive. Car park was busy.

Great food , great service and a lovely location too.

A nice find, bit disapointed with the sausage and egg muffin, to be fair the golden arches one had more flavour apart from the egg. We would love to go back and try the lunch/dinner menu

Turned up, it wasnt busy. Waited 10 mins after being sat no server came. Went to the bar, all staff stood round talking. I asked is anyone able to serve me and the girl just walked away from me. Terrible service would not recommend

Fantastic Smokehouse restaurant. The steak is excellent but all the food is really good.

Couldn't recommend this place enough

Beautiful food Great service and accommodating good seats Would definitely return good price ………………………………………………..

Food was outstanding. Could not fault it. Let down massively by the service, or "lack of" service. Came for partners birthday. Got 1 free popcorn between 5 of us. I wasn't bothered but kids were. Asked for more, got more after asking twice, waiter forgot. Had to keep asking waiters to take plates, my partners fajitas came with no plate, had to ask twice, waiter forgot. Then when we'd finished, there was literally nobody in site. For 30 mins. Had to actually go and find someone to ask for bill, take the mound of plates, didn't even ask for more drinks or dessert as it was like your just forgotten about! Unfortunately this has ruined our time here, and won't be returning any time soon. Shame as in the past it was great all round. The waiters need to be more attentive, and stop forgetting the little things customers need. Shouldn't have to ask for plates or cuttlery, more drinks, bills etc. So laxadaisical. Even when it's quiet, customers matter!

Great service and lots of ribs! Food is fabulous, I just wish they sold the bourbon glaze, kids love the cinema here too.

Well what can I say the staff wer fabulous, very attentive with kids and helpful. Loved that they weren't afraid to have a chat as well which made the experience so much nicer. The venue itself is classy and lovely we sat in the outdoor veranda type area which is decorated beautifully. Food was amazing 👏 🤩 We struggled to choose but went with bacon ends in bourbon honey yum yum pulled pork and the beef short rib all cooked to perfection and tasted fabulous. Tip was automatically added to bill and whilst I would usually ask to be removed but the staff in the area where we sat went above and beyond for every table ensuring food and drinks wer great whilst adding personal service for those with birthdays. Unsure of the young girls name serving us but her boyfriend also was working they had tattoos- but she was amazing with a young autistic lad that was in for his birthday and she really deserved that tip. Would fully recommend but make sure to reserve as gets very busy

very quiet and cozy location, the summer terrace is a real pleasure

We visited Hickory’s West Kirby for our daughter’s birthday last Sunday. Food was good and the atmosphere was nice, not too loud or too busy. I don’t often leave reviews but the young man who served us definitely deserves a mention. Thank you Cameron for looking after us, making the evening that bit more special and fun.

Nice atmosphere. Staff very friendly and attentive. A tad expensive resulting in my 4 stars score.

Had a brilliant late lunch/ tea at hickory's today. Staff were brilliant from the start. We got there a about 10 minutes early so we're told to sit at the bar till our table was ready. The lads at the bar took our order straight away and then had a good chat with my 8 year old daughter about who her favourite sea animal was ( because we'd just been to the beach ) She loved this and was made up. We got shown to our table and the girls were quick to take our order and bring us popcorn. The food was fast and tasted incredible. Brilliant service and food. Would highly recommend!!

Visited for my birthday thinking this was a restaurant, unfortunately it's no more than a fast food joint. So noisy kids running round and dogs allowed. The food wasn't as good as when I visited Hickory's in Chester, was a few years ago, so maybe standards have slipped. Brisket was fatty and the fries where cold. On the up side the margarita was nice.

Food and service are first class.

Those Cajun onion rings so tasty and free popcorn

Really friendly staff, food was really good, nice atmosphere was quite busy, the milkshake was absolutely lovely will definitely return.

When me and my wife went to hickory’s a numbers of years ago couldn’t fault it it’s burnt ends where amazing. BUT TODAY 14/07/24 1.30pm, £20.99 for a brisket, out came a PLATE OF FAT, all this in the picture provided is fat no meat! I know brisket is fatty but slabs of fat only is a p*ss take. To advertise brisket advertising standards agency states “it should at least be some of what is advertised”. Now as chef of 15 years this is a lot of fat I had a slither of meaty had to pick of the one of the fatty slabs, now the chef that served that should be fired or prepared to serve this to his own mother!! Other issues, of your going to seat people in the outside retractable roof area OPEN A WINDOW! ,it must of been nearly 81 degrees the old women on the other table nearly passed out she had to nearly fish hook a waiter to open a window! Automatically adding a TIP for sh*t service, is a slap in the face really but can you make sure the £3.31 tip goes to the manager in the blue top, who came over after my wife protested at the amount of fat, his look of embarrassment was enough, and agreed that was to much fat, he promptly brought out 3 slices of brisket (which had meat). We started with a lovely female waitress who disappeared we then had to nearly lasso a waiter take our bill. Fortunately my friend who is a food critic for a local magazine was not with me. But on a serious note if you want to remain open for business fix this!!! I have seen businesses close for less

Went for my 44th wedding anniversary today and was the worst meal I've had for a long time. I have been there before, a while ago, was enjoyable enough to go back. We had a meal refunded as compensation but we would have preferred a lovely tasty meal

always have the nicest food !! really recommend the chicken fried waffles and the memphis ribs with the maple glaze 😍 also the frozen custard is my favourite, always have to get it when we go !!

excellent restaurant, super vibes, all dishes very tasty

Breakfast, lunch or dinner this place is great. Always has a great range of choice for anyone. I’ve been with my family and my mates and it suits both really well. Attentive staff and a great family atmosphere. Highly recommended!

I organised a walk around Caldy and we came here as this was a handy place for lunch. We were originally given bench seats which we weren't too happy with but they happily reseated us in the conservatory which was a lot brighter with more space. I did like the idea of them supplying free popcorn to eat whilst you're waiting for your food. The 5 of us all ordered completely different meals and I ordered the Smoked Brisket sub. All the meals looked superb. Mine was delicious and all the lads really enjoyed their meals. Everyone gave it 5 stars. Service was very efficient and they had a good selection of beers. Will be back again soon.

Food was amazing! 3am Mac n cheese is a must try, satisfied all my cravings. Friendly service, we were sorted outside but we thought we would be forgotten but they kept coming out to check on us, and apologized for the wait. The vibe at this place is great.

Had a really nice experience. We arrived slightly early and grabbed a couple drinks at the bar. They have a great selection of both alcoholic and non alcoholic drinks/cocktails and bourbons. We had an amazing waitress who was really attentive we got a bottle of water and popcorn for the table they even brought a little activities book and pencils for kids. The food was excellent and we ordered the sharing platter for 2 which I would highly recommend if you want to try a bit of everything or just can't decide. This is ALOT of food be warned! After our meal We discovered we had puncture in our tyre and the staff even got us a pump from one of their cars to inflate the tyre to get us home. Highly recommend and will definitely be back again.

Great place , caters for everybody, staff really friendly

Lovely place with great food and really attentive and friendly staff

Great place, we visited with our dog and they were very helpful. Our dog even got some brisket on the house. Highly recommended.

Love the atmosphere in here. Food is hot and miss but they get it right well up my street the Mac and cheese s the best about! Service at times can be a let down. Overall I would recommend coming 100%

A birthday meal for my husband in what was once one of our favourite spots. Really disappointed this evening, overall the food wasn’t very good (we shared the platter) and the service wasn’t what we’ve had in the past. The food wasn’t very flavourful, for a smokehouse I’d expect ribs to be falling apart and full of flavour. The food was all room temperature which again wasn’t great, my husband didn’t mind this but it’s one of my pet hates. Our daughter’s meal was definitely not worth almost £8, two tiny chicken tenders in a bun and one small corn on the cob (as we swapped from chips). To add chips would cost another £2? So £10 for a toddler’s really average meal. We weren’t asked if we wanted anymore drinks and no mention of the birthday we were celebrating although it was on the booking. Don’t think we’ll be returning anytime soon for the cost of it compared to the quality. Also noticed it smelt like McDonald’s outside in the car park, not the usual smokehouse.

Oh no, poor Hickory's. What a real shame, we have eaten here for years, we have celebrated birthdays, Christmas, New year's, leaving parties, across various locations. West Kirby, Chester, Rhos on sea, Southport and Wilmslow to name a few. One of the best and most consistent food brands in the north west. After not visiting for a while my wife booked for my birthday this evening. The first warning shots where after driving past a local pub where roads where left like a car park due to the England game being on we arrived at a normally packed out car park to find an abundance of availability. After a warm welcome we were seated near to a TV as requested over the phone so that I could enjoy the second half of the England game. Cutlery and associated children's menu and activity book where left with us at the table and we where left to browse the menu. After a few minutes our server came over, when I asked for the hickories IPA I was corrected on my terminology. Humoured we placed our drinks order and asked about the social media advertised "smokin deals", only after enquiring was the little menu offered to us, again I see these tactics as poor form from a multi million pound company. In hindsight the Thursday BBQ blowout which we deliberately attended for had seemingly changed from what it used to be and wasn't all that great of a "Deal". The normal BBQ blowout sharer is £60 for 2 people, the deal makes it £20 per person. However a few clever tweaks and the £10pp saving is soon absorbed in the fact they switch out the beef rib(Jacobs ladder) and the beef brisket for fried chicken. Again underhand tactics if you ask me and clearly heavily relying on marketing to get through what appears to me almost self inflicted tough times. As we were celebrating my birthday and we had eagerly anticipated a BBQ blowout containing the beef rib and the succulent beef brisket we had feasted on previously at hickorys venues we opted for the standard menu version at £60 for 2. As such we skipped the starters. We also added a £8 kids meal of chicken burger and corn on the cob, to my amusement a handful of fries was a paid for additional extra. We decided to share the fried from the BBQ blowout with our little one. After a short time our drinks arrived and not much longer after our food also arrived. For context the beef brisket is normally served lukewarm as it would be in the southern stated of America. The beef brisket was the hottest price of food on the platter. The rest of the food was only as warm or nearly as warm as said lukewarm beef brisket. The flavours of what is normally delicious smoked and succulent food was bland, lacklustre and to be frank really disappointing. It was edible and we ate it but only because I am firmly against returning food unless it is unsafe to eat. ( I fear food being contaminated by kitchen staff) From sitting down at our reservation time to finishing our platter 45 minutes later. Not once was I asked if we would like another drink, our check back to see how the food was arrived before we could even plate our food. And after my wife informed when booking that we were celebrating a birthday not once did I receive the usual camraderie that is normally on show when celebrating a birthday at hickorys. As such, upon clearing the plates the bill was requested. Another tell tale sign of a drop in standards was I cannot remember the time when I have eaten somewhere and not been asked how the food was by ANYONE after the meal. Hickories used to do this by way of requesting you to fill out a short questionnaire on a handheld device with your bill. This didn't happen, a car machine was provided with the bill and my wife paid and we swiftly left. Unfortunately I think tonight may well have been my last visit to hickorys. Most certainly to the West Kirby venue. Again, not terrible food, but my local hungry horse could have done the same for half of the price and with the same standard of food and service.

Always great food, really great staff & customer service, great atmosphere. 5* highly recommend

Always a brilliant time when we visit

Absolutely wonderful And will do anything for you Very good staff

Excellent food. Really quick and efficient. Thank you

Excellent service and food 👌 staff are really welcome and friendly. Thank you for your hard work outstanding 👏 💜

Best restaurant ever!!! I recommend also with children! ♥️

Great venue, attentive staff, would've like some more brisket in my portion

Service was excellent, shame about the food. Also when we went to the hickorys in Chester 2 weeks before l, the same meals in this place cost me £25 more

First time I've ever been here, and it was phenomenal! Service was great, the bar staff were chatty, and the food was unreal! I got the "Go Big or Go Home" burger, and my partner got the Macaroni Cheese.. both were incredible. We'll be returning!

We walked in few days back surrounding so clean and tidy staff look well groomed. We did book the table but host helped us to get table and made us aware but waiting timings and she offered us drinks to start at the bar …. Finally got our stable table and we wanted to place an order but we had to wait 17 minutes to order our food after we seated. We wanted to Asap because of little kids.. we got attention of lady we made our order.. after few minutes we wanted to order more drinks but we didn’t know who was our server and we left it.. as food arrived we eat the most of it as it was delicious ribs were so soft juicy and tender. Everything was great service could be done better…..

Visited today and got sat down early in the lovely Veranda. All the team were very welcoming and my sisters loved the Cinema Room!! Andy one of the managers was very welcoming and made sure we had everything we needed. Food 10/10! Will be back for more

I got lost here once. It was a bit frightening. I might have cried. 1/5

Service started off really well, booked a booth for 10am. We were seated quickly with water and popcorn. Ordered drinks and food, they both arrived fast, which was great. Slight niggle- I did request a quiet booth but we were sat by the kids cinema room. Fortunately the children going in/out were well parented and well behaved, so that was fine The food was delicious. Unfortunately after the check back for the meal the service died off. Took a while for plates to be cleared / further check backs and as a result we decided not to order dessert. The bill came, but took a while for the server to come back so we could pay. She was rushed and closed the transaction fast, no polite small talk etc. The check backs and service dying off is the case for every Hickory’s we have been to, sadly. Staff were generally friendly & polite Toilet facilities to a high standard Car park is tiny and would be stressful to park in at busier times. Will probably return

Food was gorgeous. I had Brisket, it was so tender it was like butter. Staff were so polite, friendly and helpful. Be aware if you are budgeting there is a 'tip' charge added to your bill which you can ask to be removed. Also for such a popular busy place the Car Park is small but worth parking nearby and walking to. Well worth a visit.

Really nice for a one off meal.

It's there first time I have been there I was amazed how good it was .food is out sanding wc was so spotless. Staff were good and very helpful. To be honest I was very impressed I am going try there one in southport . as I was with friends I did not take any photos I will next time

Very nice place with delicious food. Especially steaks and ribs

Dam good food kid friendly good for celebrating would recommend 👍👍👍

What a complete rip off….the food is sub standard with high prices!! Seems there not interested in giving good value for money just interested in the profit margins…I will not be visiting the establishment again!!!

Always amazing food, amazing customer service from the friendly staff everything. We visit regularly for birthdays. Highly recommend

Staff were amazing and the food was to die for, if you haven't already by the way get the wings and the grape soda!

OK food serjve was OK but very expensive

A new family favourite! We love coming here on a weekend, the food is all about decadence! Food is tasty, reasonably priced and the staff are all attentive, only negative about the place is the toilets, every time I've been, they are a bit of a mess.

Very tasty food. Great, friendly service. A tad pricey, but worth it.

Thankyou to Kayleigh and Josie for making our anniversary meal extra special. It is greatly appreciated. Food and service were both outstanding!

We've been going to Hickory's in West Kirby since it opened and it's never a disappointment. The food is great, as is the staff, the service and the atmosphere. Well recommended.

Lovely staff excellent service & great food 😊

Lovely meal with great service for my daughter's birthday. Thank you Molly.

Fantastic service we had today! Well worth a visit!

Belated mothers day treat, couldn't fault anything. Had my 2 year old grandson who loved the popcorn 🍿 😀

Food was excellent. Staff were really friendly. Me and my 2 and a half year old had a really nice time. She especially enjoyed the Fro Co. Station. We will be back

visiting a friend who lives nearby so this was our first time here, very impressed, service was excellent and friendly, food choice was amazing and what we has was excellent, our only gripe if you could call it that was we think the dog policy needs a little work, there always seems to be one that goes crazy when it sees another dog, we think it should be made clear to patrons that if their dog becomes a nuisance then they need to leave, i hasten to add we are dog lovers and our friend had her impeccably behaved dog with us, but one of the dogs on another table frankly spoiled to lunch for us. great place though and wished we lived closer