The Grill Room in Wirral

Looked on Hillbarks web site to see that Christmas dinner 2020 was advertised as £105, so I called and reserved a table for 2 for my husband and myself. Time went by and after 2 unanswered emails I still not had any written confirmation. Eventually I called them and they said they would send over a menu when it was finished. I received nothing. I then received a call on the 3rd Dec asking for £125 deposit. I questioned the lady about the price and she lied and told me it had always been £125, even when I was looking at the web site and it said £105. I regrettably went ahead and paid the 50% deposit, even though I still had not seen the 2020 menu, but its 5* hotel, so surely the menu would be fantastic for Christmas, especially at £125 per person. Whilst on the phone the lady on the phone never told me the deposited was none refundable. I had seen the 2017 menu and it look lovely. When I finally received a confirmation email with Christmas menu, I was horrified to read it, it was appalling, Melon, followed by Tomato Soup then Turkey, cheese board then basic pudding. It would cost no more than £10 to make (I used to work in catering). I immediately called to cancel and was refused. I was told twice they would ring me back and never did. What they have done is trick customers into thinking you are going to get a lovely menu, as shown on the Christmas page, but what you actually get is very different. For example the 2017 Christmas menu for mains shows 4 meat choices, for 2020 you get 1 - Turkey!! What if you dont like Turkey?? TOUGH! Like it or lump it, because they will not refund you.....oh and they make sure they get there money first before sending you the menu. The hotel is clearly in trouble and trying to scrounge every penny it can get. We certainly wont be going for Christmas dinner, as we have been reading other shocking reviews about at Hillbark at Christmas. I just hope you read this before you give them a penny..........Disgraceful, lying company, that is scamming people. You should be ashamed of yourselves and have the 5* taken off you. In fact when I have a moment, I will be looking into doing just that.

Acabamos de llegar a casa después de una comida de domingo en Hillbark Hotel se sirve en la sala Grill. Nuestro camarero Duncan era excelente, estaba todo el cliente atendido, y el tiempo que pasamos allí un placer. Una jarra de pimms para conseguir cosas, y a continuación a la sala Grill para el almuerzo. Una buena selección de pan casero, una hermosa entrante, patés, luego la carne asada era lo trajeron en un tranvía para ser tallada en nuestra mesa. Una gran costillas de ternera, servido con muchas verduras y patatas y Yorkshire pudines grandes. A seguir, una fruta crumble natilla y auténtico. Un domingo asado en lo mejor, se lo recomendaría a cualquiera.

Mi pareja y yo visitamos el Hillbark Grill para un regalo de cumpleaños, y había sido ansiosos por algún tiempo después de visitar Hillbark en otras ocasiones pero aún no he comido allí. El hotel en sí es precioso y la zona del bar es bastante agradable con personal atento pero onobtrusive. La principal desventaja fue la comida en sí. Optamos por renunciar el aperitivo y elegimos el chateaubriand para compartir como un plato principal. Ahora a £53 y al ser un hotel de cinco estrellas, se esperaría que la carne es de alta calidad, pero por desgracia no fue el caso ... era grisly y duro y una verdadera decepción, los lados de patatas fritas, tomates y anillos de cebolla estaban bien, pero aún así no tiene nada de especial, aunque dicho esto las setas y tocino en stilton estaba muy bien y resultó ser lo más destacado de la comida. Cuando el maitre preguntó si la comida estuvo bien, nos indicó que la carne no era estupendo y las razones para esto, y pasó a ambos puntos (Spot) aseguran cuchillos para cortar con! Para ser justos, él nos indicaron nuestra decepción para la gestión y nos ofrecieron postres y cafés gratuitos para compensar. Elegimos para compartir una possett limón, que era muy bueno. En resumen, éste es un hotel relativamente caro comida que debe ser muy buena calidad, pero simplemente había;t. La factura era de 99 libras, y tengo que decir que hemos tenido mucho más baratas y mejores comidas en otro lugar. ganamos;t pensaré volver al Hillbark Grill después de esta experiencia. Y una última nota de advertencia. El menú en el sitio web de Hillbark está fuera de fecha y los precios han aumentado considerablemente desde el menú fue publicado.

Es difícil conseguir un bistec decente en este país sin pagar una fortuna o cocinar tu propia ... La sala Grill es excelente y los precios son razonables en mi opinión - menos de 20 libras por un fantástico hablar, culata o Filete. Sin duda una joya escondida.

We visited the Hillbark Grill, after vouchers we had for The Collingwood, West Kirby were transferred to the Hillbark Grill, after Aiden Byrne's sudden departure from The Collingwood. From the moment we arrived, the level of serrvice and attention was excellent - friendly & knowledgeable without being intrusive. Upon arrival we were taken through to the bar, where we were given time to read over the menu & enjoy a drink, before being shown to our table. The food was excellent, and complimented very nicely with their house red wine. Overall, it was a very enjoyable evening & I would not hesitate to visit again

Great quality food, yet the portion sizes are tiny for the price paid. Expect your chips to be arranged in the style of the game Jenga.