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The best restaurants serving Arabian food in Kensington and Chelsea London
9 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
6646 Opinions in 5 websites
First of all, do not go there if you like a glass of wine with your meal… it s all alcohol free wine, beer and Spirits… what is the point of having a wine menu if it is alcohol free? You should make it clear before we book… I had just finished a 12 hours shift and could have done with wine, my partner too and our friends visiting from Belgium wanted to taste a cider…I have been living in London for 16 years and have never seen that and would not have stayed if we weren’t at peak time and starving, this was our second disappointment. Our first, I had booked a table for 07:30 pm, they had my name down on a piece of paper and the table wasn’t ready, they had to shift people around. We didn’t have to wait too long cause it was not full but still, when people book a table get it ready. Our third disappointment is the service, it was SO BAD… I was tasting this restaurant to take a group of 40 of my clients and we won’t. First, they waited over 30 minutes before taking our order… it really wasn’t that busy…I was so hungry that I would have eaten one of my friends :), a table of Pakistani arrived 10 minutes after us and their order was taken 15 minutes before we did even though we had called the waiters 3 times to take our order and were dismissed and ignored. The waiters themselves were either ignoring us or yelling and dismissing other customers. Telling you, really, really bad service. When one of them finally came to take our order, he was clearly not happy to come to us for some reason and was arguing with his colleague a minute earlier. My partner tried to order a drink and food and the waiter said : No no you order your drink first. We did then my partner started with the dish and tried to add rice and naan. The waiter said ‘ no no, first the dish for everyone, then the rice, then the naan … I mean… if a waiter cannot organise its order, not sure they should be waiting… The food, I was starving and finished my dish, it was basic. I have many Indian and Pakistani friends, I love Indian/Pakistani food and it went down as ok, just as much as a dish you would have bought at Tesco. So overall, no I will not go back. Really bad experience and I will not bring my customers there. I love food, I usually leave great reviews or do not write reviews if I had not enjoyed it but really,I think it is important to warn people, I do not recommend this place. I do not know why they don’t serve alcohol at a restaurant, not sure if it is cultural but I do not like to be imposed one’s culture in London if it is the reason why. My Muslim friends found this quite weird too… in the heart of Kensington on the top of that!
1393 Opinions in 7 websites
The food was just O K. The service was excellent. I was disappointed to learn that the 12.5% "discretional" service charge was not shared with staff. The best part of the visit was the service but we will NOT be back due to this unfair practice.
20 Opinions in 1 websites
The reason for the bad reviews is this hotel is being sold and no investment has been made, told to us by staff. We dined here with Groupon, this being our third visit. The limited Groupon menu had lots of things missing when we tried to place our order, no fish or substitute (the waiter tongue in cheek offered to go to local supermarket to buy some) as I'm a pescatarian however l declined the offer. He struggled and felt embarrassed saying the chef can make vegetarian dishes, but couldn't tell me what the vegetables were, not sure if he had no idea or couldn't translate what the veg would be. Nonetheless, he brought out our starter which was pleasant, hummus and pita was the only identifiable items, my husband's meat starter didn't appear. We ordered drinks which arrived late, there was no Gin, so l couldn't have my favourite tipple, Gin is so widely available everywhere l couldn't believe they didn't have this not even standard Gordon's or Bombay! Our mains arrived, most of the plate was filled with saffron rice, although pleasant, l left veg as l didn't like the taste or couldn't decipher what it was and feared it may contain meat. My husband liked his lamb chops. We tried to receive our desert most items unavailable, had dry chocolate cake most of which wasn't edible as it was so dry. The waiter kept saying they were not a restaurant and didn't have a lot of stock so why offer Groupon! He also mentioned the hotel was being sold and the current owners don't care, this was very evident, soild carpets, lack of attention to cleanliness detail the list goes on... Another diner who was staying at the hotel placed his order, waited half an hour for his wine, he patiently asked when his food was coming each time to be told in 10mins. We left after and he still hadnt received his evening meal, concluding that there's so many restaurants locally he could've eaten elsewhere. I would advise other diners not to waste their time and money based on our experience, it's sad as we've eaten here before and enjoyed it, the owners should be ashamed, diners and guests work hard to line their pockets and receive less than standard service.