The best restaurants serving American food in Patchway South Gloucestershire South West

Had a lovely time, really friendly and knowledgeable

Confundido si pedimos a un camarero o desde la aplicación. Los menús fueron llevados por el camarero de bebidas y ella dijo que volvería a tomar nuestro pedido, pero nunca vino. Cuando fuimos a la recepción a pedir fuimos un camarero que tomó otro pedido de mesas. Comida abrumada y servicio de mala calidad. Ustedes son propiedad del grupo de soho, clasifíquense.

The service was TERRIBLE, we waited over an hour for our food, as did all the tables around us. Many customers were complaining. We were told that the wait was so long due to the kitchen being short staffed. This is understandable, however it would have been best to tell us this before sitting us at the table so we could choose to wait or go elsewhere. Our waitress was visibly stressed and upset about how the lunch service was going; demonstrating a serious lack of good management on this shift. Tables were not being cleared or cleaned and the stress from the staff was clear.

Pedí un buen batido más amable y uno de los servidores llamado Alisa me sirvió ayer. Ella era tan amable y me hizo sentir bienvenido. Sinceramente, no entiendo estas otras críticas sobre el servicio al cliente, ya que Alisa fue increíble y me habló a través de las alergias que pensé que era útil y no había recibido ese tipo de información antes. Ella también estaba tranquila cuando yo, tengo que admitirlo, estaba un poco indecisa. Shake Lab debería emplear servidores más increíbles como Alisa que ofrecen un gran servicio. Sin duda volvería de nuevo!

Awful Service! Got my meal a minute after my partner ordered and they didn’t get their meal for 10 minutes and i went up to asked about his meal and all I got was dirty looks from this one member of staff and the whole time we were there she just kept staring at the two of us. Working in customer service myself this was an awful display and food was not up to standards!

We were so impressed with the service and cleanliness of this KFC during our visit in early January 2025. The manager took our order at the till and was so helpful. We needed a change to the usual chicken burger and the manager couldn't have been more accommodating and friendly. Also, when we have visited this restaurant in the past, it has been a bit on the grubby side, but this time, it was spotless and the staff were keeping on top of clearing tables. I was really impressed, it made for a very positive dining experience.