The best restaurants in Broughton North East Flintshire North Wales

To whom it may concern, I feel compelled to write a complaint following an interaction this evening that can only be described as the straw that broke the camels back. This particular Nando's is - unfortunately - my local (less than 5 minutes from my home) and I’ve never experienced such consistently poor customer service anywhere else. On several occasions I have ordered from here to find several items missing from my order and staff couldn’t care less. I have also had my order cancelled after acceptance on more than one occasion for various poor excuses such as the grill has been turned off despite the fact that it is within your designated opening hours. However, this evening has really taken the biscuit. After eating in your restaurant and experiencing the usual sub-par completely unpersonable service (with the exception of the young girl who brought the food out who stood out for actually having personal skills). I returned to collect an order i’d made on the app for my partner, I waited in the seating area for 25 minutes as id been assured by a member of staff that the food was being cooked and on its way. However, upon seeing this staff member leaving I went to wait by the counter to ask what was going on. After some hushed conversation between the staff I was approached by someone i can only assume was the manager who advised that the burger i had ordered had been dropped on the floor and there wasn’t a single piece of chicken left in the whole building to make another. Upon hearing that i would not be fine with being issued a refund instead of food after over 25 minutes waiting in the seating area to return home to my partner who obviously hadn’t had tea empty handed, the lies continued. And it wasn’t until i advised that i didn’t believe this story due to my previous experiences of having orders cancelled simply because the staff wanted an early finish that SUDDENLY Nando's hadn’t run out of all chicken and the manager could in fact put a chicken butterfly in the oven and cut it in half for my double burger - an option which surely you would have led with if you weren’t trying to get away with not fulfilling the order after leaving me to sit for over 25 minutes and sending your staff home with their food. To make matters worse after the manager disappeared smirking - approximately 2 minutes later a double chicken burger appeared with my name on it as if by magic - thrust to me by a different staff member - no explanation as to where it had come from or why i had been advised it had been dropped on the FLOOR and now somehow its in the bag ready to go. Therefore I can only assume I’ve been given sed floor burger - could you advise does this comply with Nando’s food hygiene policy? I think not. I know many people get a kick out of it but I truly do NOT enjoy having to stick up for myself in situations like this, it makes me feel anxious and has completely ruined an otherwise perfectly fine evening. As i say this is not an isolated incident - i could recount several instances of horrendous customer service and failings on the part of this particular Nandos. Which i’ve taken on the chin rather than cause a fuss. It’s so poorly run and staffed that I almost don’t even want to attempt to order (the worst service is reserved for home orders and collections it seems) because it’s guaranteed to be an annoying experience in one way or another. Might I suggest that whoever runs it takes a closer look at what their staff are doing when they’re not their because if thats the best management you’ve got to offer - god help you.

Do not order from this place. Absolutely awful. Food is bland and tasteless. Vastly overpriced. There are much much much better places nearby. Would not recommend at all.

Slow from ordering, Getting the food and then as it was late afternoon Sunday felt we needed to hurry up. Rude man on till . 2 people doing everything serving. Taking cash, making coffees, preparing food, cleaning tables , brushing the floor, not with a smile May I had. So customer service was horrendous. We shop in M&S most days and didn’t expect that kind of service. Awful

Pizzas, Desserts and Coffees all delicious plus service with a smile.

Excellent service, polite staff and delicious hot food. Friends Friday ..Had prawn curry, boiled rice, chicken satay, chips, crackers, special fried rice all delicious, kids had sausage, chips & gravy fish chips and peas...will definitely go back again, would highly recommend!!! Not sure why negative feedback could be left...10/10

me and my pals were trying to have a nice catch up and all of a sudden when we were laughing and joking a male worker comes up to us and asks why we were laughing at him.

Arrived at the cafe 5.30pm about to order a coffee. The young lady that worked there came straight over to us and said the cafe is closing. We said we thought we had half an hour and she said "no sorry, we're closing". She was quite rude. I totally appreciate that they would have only been open for 30 mins but we could of drank our drink in that time.

One of 9 cars parked waiting for their food. McDonald's need to remove the censor that measures service time. This restaurant like others constantly cheats the system....if you like waiting 15-20 mins for "fast food" come here. The same every single time!

It as living in Coventry lady left a. Poster. On the floor. And my brother slipped over on it started cursing at her a man said to my dad can you tell her to stop cursing at her because we respect our staff here manager wrote a medical form she’s an absolute monster I will kill her

Lovely place to sit and work from, lovely staff, they were approachable and happy. They delivered high levels of service and asked if everthing was great, fast service and respectful of specific orders. One happy customer who would return. Cons: Not able to provide tips :( this needs to change!

Very poor cafe, not enough high chairs available even though it wasn’t busy, staff showed little interest and didn’t care when asked where to find high chair. Not ideal having to wait for someone to finish so that your toddler can have a chair to eat their food. Unfortunately we had already ordered otherwise we would have left. Baby changing facilities, not clean, five bins in the cubicle and all full with one over flowing. Only stopped here as child was getting hungry, really wasn’t worth it and caused more stress than it was worth. First and last visit to a Tesco cafe.