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1353 Opinions in 2 websites
We celebrated our son’s birthday here and it was great. We were treated very well, staff were very accommodating. The pasta was homemade, the pizzas were all authentic even on the kids menu. Kids loved the Bombolinos dessert! Highly recommend.
1298 Opinions in 2 websites
My family and I recently stayed at Fonab Castle for my partner's 40th Birthday. The hotel was lovely and the location is beautiful but we did have a few issues during our stay. I booked a spa treatment for my partner for Saturday 2nd Nov at 10.00am. My partner arrived just before 10am to check in and was asked to take a seat until her therapist arrived. At 10.30am my partner decided to come back to the room as the therapist had not shown up for the appointment. We did receive a phone call later in the day to come back for a treatment but we had already left to go out for the day. No further appointments were offered during our stay. Quite disappointing as the treatment was partly the reason for staying at Fonab Castle. On Saturday night we booked one of the pods for dinner at 6.30pm. When we arrived we were told we could not have a high chair in the pod even though this was requested a couple of weeks prior to the booking and also when I confirmed our booking on the morning of our reservation. So instead of being able to have our 1 year old daughter in a high chair she had to sit beside us on the seat which made the evening a little trickier to navigate. We then waited 45 mins for someone to come and take our order. It felt like we had been totally forgotten. The phone that was in the pod did not work so we could not get anyone's attention. We then asked about the lighting and were told that the lighting was actually broken and we could not adjust it via the remote control. Ths meant we could not see the view due to the reflection of the lights on the windows. The F&B manager was very apologetic and did her best to make up for this but it's not what I expected having paid £75 just for the use of the pod at a 5 star hotel. One of our friends had called the hotel to order and pay for a bottle of champagne for our Pod Experience, which was there on arrival. Unfortunately, when we were checking out this champagne had been added to our bill. I am not sure why, as our bill should not have been a part of this process. A disappointing experience for a weekend that cost over £1300. Fonab Castle have yet to repsond to my email (3 weeks ago)
1267 Opinions in 2 websites
1179 Opinions in 2 websites
Fabulously welcoming family-run restaurant and so obliging: l was nervous about trying Thai food as l have a nut allergy, and the staff prepared an absolutely delicious nut-free dish for me which really gave me confidence in dining here. SO so friendly, great atmosphere and delicious food.