The best restaurants in Northern Parishes Stockton-on-Tees North East

order was wrong I asked for no sauce in the kids happy meal burger and a fruit bag instead of chips. frustrating when they cant get a simple order right

Excellent Sunday Lunch. Fresh vegetables and lean meat cooked very nicely. Waitress/waiter service very friendly and professional.

Drive through had to park up for 10 min when we got home wrong order so it wasn't a good experience, I will be travelling the extra 15 miles to the Peterlee branch as it is a totally different service

Had an excellent meal at the Hamilton Russell Arms. There was a wide choice on the menu. I had the chicken stir fry with steamed rice and it was full of flavour and delicious. The staff were friendly and professional. I would definitely go back. Highly recommend this restaurant.

I am sick to death of receiving pizza with the wrong toppings or very little toppings at all. There must be a shortage of tomato and BBQ base as tonight’s pizza was bald. Shocking consistently bad service!!

23/08/2023 Arrived at Greggs today around 11. I have never been so appalled by a manager in my whole entire life. Shouting and yelling at a young lassie in the middle of a store. I have been into this Greggs many of times. Also, been served by this young lassie nearly every day. She is always polite i can never fault her, but by coming in today seeing how the staff are treated it made my stomach churn, I immediately turned around and walked straight out! Don’t think I’ll be back, won’t be giving any of my money to this store no longer. ABSOLUTELY APPALLED!! Just hope the young lassie is fine, no one deserves to be treated like that.

Went through drive 09/05/2025 ordered on app , once i had code the whole system went down and was told i needed to come in store to complete order. I did as request and the assistant said that the order hadn't gone through.So i need to re order to which they then took payment again, i called the store to complain and was told you need to take it up with head office in london. I explained that this wasnt a very good resolution as this was not by fault. She then said we have had IT issues for a while and thats just the way it is. i asked to speak with manager and asked for their name to which she became very angry and said i dont need to give anyones name and she had given the details of what to do end of. i said your customer service is appauling to which she replied their is no more we can do , i said i would come into store if i get no response saturday to which she replied their is no need to threaten anyone and but the phone down, This is a multi million pound company that doesn't give a monkey's about the customers This is the worst Mcdonalds in Teeside.

Just ordered two meals with drinks to be delivered (we are less than 3 miles from the place). Food took 40 mins to arrive and was freezing cold. The paper bag looked like a tramp had been using it to disguise a bottle of meths he was swigging from. The drinks were completely missing. Worst of it is that there is no recourse for complaint. They send you a delivery drivers number but that was not recognised. There is no answer at Wolviston Service McDonald’s on either of the number they have listed. Total rubbish. At least dick Turpin had the decency to wear a mask!

Disgraceful, parked in disabled parking for 1h 24m to use the restaurant to eat our meal, not an unreasonable time, but have been fined for parking and charged £60 parking fee... Won't be using KFC again he or anywhere. Absolute disgrace to charge for parking when in restaurant eating.

Got a mcdelivery from the portrack lane outlet iStockton they missed off a philly cheese meal from my order weeks later still waiting for a refund and no way of contacting them absolutely appalling service