Based on 421 opinions finded in 1 websites
Based on 421 opinions finded in 1 websites
Nº 247 in 477 in West Berkshire
Nº 61 of 121 British in West Berkshire
Opinions
With a walking group of fifteen, the service was excellent, the staff friendly and the food and coffee highly rated, none of us were disappointed and would return. Certainly worth a visit.
Sightsee31048080834 . 2024-10-25
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We were 15 ladies out on an Autumn walk who stopped at the Tutti Pole for brunch. We booked ahead and our tables were ready when we arrived. We ordered a selection of food & drinks, a highlight being the cream tea. I have been to the cafe several times and it was a pleasure to bring everyone and know that they were as delighted as I always am with the choice & quality of food and excellent service - thank you!
ladytraveller . 2024-10-24
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This cafe is amazing and I fully recommend it. My mum and I went there for lunch today. We were greeted by warm and friendly staff who went out of their way to make sure we had good food and drink. An example would be, my mum ordered a pot of tea and it came with extra hot water to top up the pot of tea and a warmed cup to pour the tea into to drink. I have never had a warmed cup before and my mum really appreciated it. Definitely worth a visit.
Melanie W . 2024-10-16
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It’s exactly what it describes itself as, a down to earth eatery that sits at the centre of a real community. The single thing that was a standout, that was so simple, but brilliant, was the provision of a pair of scissors to open the sauce sachet. The thoughtfulness of that was charming. There was a mix of clientele, one group of disabled/special needs were cherished and obviously regular visitors. Others like ourselves, passing visitors, were welcomed and chatted to. If you like good, basic, inexpensive cooking and a great staff who obviously enjoy people, this is a go to in Hungerford.
Paul . 2024-10-16
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I felt I must write to say how much I thoroughly enjoyed lunch at The Tutti Pole recently. Two friends joined me, where they opted for toasted sandwiches - delicious I'm sure, but I'd spent a few hours in the garden, and had worked up a huge appetite. As such, a full English breakfast was required to fully satisfy my hunger (and it certainly did) Everything was beautifully presented, and most importantly, my fried eggs were cooked to perfection ! Ice creams were enjoyed for dessert, ending a wonderful lunch. I hear this family run business has been serving customers for 43 years. My goodness, 43 years - now that's impressive, but in a way it's hardly surprising, because when you have a lovely team of friendly staff who greet you with a warm welcome, plus offer a tempting assortment of scrumptious food, then you can expect that business to flourish, and have a long and healthy future. Good old fashioned service, combined with a pleasurable eating experience are the hallmarks of the Tutti Pole (more than 4 decades in business confirms this)
JP H . 2024-09-01
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A lovely place for a lunch stop, post Cruise on Kennet & Avon canal. We popped in at lunchtime, the place was reasonably busy. We ordered sandwiches and a bowl of chips. The food arrived promptly, was lovely and fresh, well presented and both tasty, and welcome. There is much history attached to this place, it's family-run, and very worth finding out more about post-visit. A lovely little place, and seems very popular, and I recommend a visit, to try it out. We thoroughly enjoyed our lunch, many thanks!
KentKevinGS . 2024-05-10
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A fantastic local cafe offering a variety of freshly prepared dishes throughout the day with friendly staff excellent service too. My breakfast sandwich was cooked to perfection & extremely tasty plus delicious with a great cuppa served by very good team. Many thanks Stephen, Fiona, Martin, Rose, Stevie along with the rest of the team. See you again very very soon, keep doing the magic.
Mark G . 2024-04-14
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Perfect café for a light meal, or a full scoff. Mrs had toastie & chips and I had beef stew and dumplings off the Specials Board. Both meals excellent. Was welcomed in and seated by Rose, who was pleasant, engaging and informative without being intrusive. Mrs had diet coke and I had a pot of tea (2 tea bags, so NOT weak). Top-up jug of water comes as standard and was impressed to get 6 cups out of 1 pot. Took a take away ice-cream cone for pudding - good choice of flavours (although my particular favourite Rum & Raisin was absent). £35 was excellent value. Great café.
G7446VVchrism . 2024-04-13
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£5 for 2 bits of thin bacon on white bread with no butter. What a nerve. Don't know how you manage to keep going. For tourists only.
H8485SZdavids . 2024-04-02
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A really disappointing lunch here today. Coffee was weak, and the food was sparse. A toasted sandwich with the thinnest layer of tuna made in a home toastie maker, an un buttered bacon baguette, and some tasteless soup. Small portions and the salad was one slice of tomatoe, one bit of cucumber four small leaves and cress. We used to come here a lot many years ago but won’t be back again.
bexp66 . 2024-03-30
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This was a return trip for us an a stormy day. The welcome was as warm as we remembered and the food and service excellent. All home cooked with fresh ingredients. Cannot wait to make the 30mile trip to return soon
barbarabC997SB . 2024-03-29
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Had a nice lunch yesterday. Many probable more extensive than it needs to be. Quite old fashioned inside but good food and service
TheBurtfamily . 2024-03-02
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Visited the Tutti Pole on a Sunday morning when passing through Hungerford to grab some breakfast / brunch. There were no free tables in the cafe so I opted for a take-away bacon baguette. As bacon butties go it was very good, nice fresh baguette and a generous filling of quality bacon. Price was £6.75 and service was friendly and efficient. The cafe is located right by the canal and so a good spot for a refreshments before or after a walk by the water.
Martin R . 2024-02-12
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This is a lovely cafe with a varied menu which ranges from cakes to main meals. I had coffee & cake here with friends. There was a friendly atmosphere, the service good & I'd highly recommend the coffee & cakes. I'll definitely go back to have a main meal.
SareetaC . 2024-01-20
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A delightful visit and a warming coffee and a generous slice of coffee and walnut cake on a freezing January day. The very kind lady who served the coffee gave us a good explanation of the history of the place. We couldn’t have chosen a better place to stop
167alund . 2024-01-17
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Right by the bridge of the Kennett & Avon canal with all round scenery. We were on a family meet up which was central for all of us. Our daughter in law was so well catered for lunch being a coeliac which often poses a problem. Rose our waitress was so kind and considerate and full of historical information which was a bonus to us. The food was plentiful and very enjoyable and will certainly visit again when in the area. It's 10 out of 10 from us.
40snut . 2023-10-27
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A fantastic place to go for a bit to eat, the service recieved was absolutely exceptional, our server called Rose was very pleasant, served us with a smile and made sure that everything was as it should be, Rose made the hospitality go beyond expectations, will definitely be visiting again.
John N . 2023-10-03
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Best cream tea I’ve had for a long time, scones were perfect and a great little traditional setting. Well recommended. Staff friendly and professional.
TheMoonraker . 2023-09-02
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Driving through Hungerford and decided to stop for a quick brekkie. And found this place near the river. So pleased we went in. Started looking at the breakfast menu, saw cheese and bacon on crumpets and decided no need to look further. Two of those and two pots of tea. All great. We were served by Rose. A veritable fount of knowledge on the cafe, the town, the history, and the story behind the name of the place. Thoroughly recommend the Tutti Pole.
876grahamm . 2023-08-24
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This is a lovely tea room, had a lovely prawn sandwich and my husband had a ploughman's and I must say we really enjoyed it!!
mrspigg2017 . 2023-08-20
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Cream tea, scones were OK but 1 small ramekin of cream and 1 small one of jam for two of us! £8 each and an extra 10p each for fruit scones. Only enough for 2 scones let alone 4 ! Shan't be going back! 😡
Navigator34383960792 . 2023-08-16
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This is my choice for lunch in Hungerford - nice home cooked food, a historic building and reasonable prices. It has a little courtyard if you want to eat outside.
Escape794103 . 2023-08-13
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I Loved visiting the Tutti Pole the team are amazing not only did we feel so welcome we got such a great service and the food was brilliant. If you are looking for somewhere to lunch/breakfast with family or friends this is the place to...
Michael A . 2023-08-12
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Always happy to post positive reviews, but also feel obliged to post poor reviews. The Tutti pole tea shop has taken the most backward step I have ver encountered. Having always visited this store when going to hungerford when we went today (9th august 23),...
Terry02140 . 2023-08-09
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The Tutti Pole is a typical English Tea Shop with helpful, friendly staff. There is a good choice of dishes which are cooked to order, and homemade cakes, scones etc. The ‘facilities’ are spotless and still maintained as separate ‘Ladies’ and ‘Gents’. My second visit...
Irene B . 2023-07-14
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Lovly spot, got to enjoy a conversation with rose who is always welcoming and makes you feel happy to be their
Inspire58679974889 . 2023-07-13
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As well as food we learnt a lot from Nosey Rosey (her words not ours) about the history of Hungerford
J8741SUangelar . 2023-07-09
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Always visit the Tutti Pole every year when my Aunt visits from Cyprus Food was lovely and we were served by the lovely Rose Would thoroughly recommend and will be back again next year
Dawn G . 2023-06-16
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It's bad enough that this place shuts at 4pm when the sun is shining and you "need" a yummy icecream, but when you turn up at 15:50 on a hot sunny Bank Holiday Saturday to find the hatch and door locked shut and lights out,...
clintyw012 . 2023-05-28
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I had been looking online for local places to eat, and discovered that they serve take away ice cream through a window, so I took the family there today to get some. The man serving was slow and unfriendly. We were shocked at the price...
Sharon W . 2023-04-23
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We had a lovely visit to this cafe. The hot chocolate was great and the cheese on toasts fab. Ruth was very welcoming- we will definitely be back!
Sue8873 . 2023-03-30
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I've visited Hungerford several times to visit the antique shops, and this week decided to pop into Tutti Pole for a much needed coffee. I'm so glad I did! A gem of a cafe/tearoom. The service from Rose was excellent, the prices are good, and...
weasel25 . 2023-02-06
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Had BREAKFAST at the weekend at the Tutti Pole the full english was fantastic and the omelette was delicious. Our waitress was Rose was so helpful, polite, chatty what a wonderful lady .
lisatZ1376HK . 2022-12-12
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We visited Hungerford today having last stopped here over 30yrs ago! We like to support independent cafes so decided on having lunch here. We had the full English and then went back again, after a walk (thank you Rose for advising on the canal walk,...
LeeMariaM . 2022-11-18
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We always call in here when nearby, we have been coming here for 18 years. I have been happy with the food and service on every visit.
O2348PNrichardf . 2022-11-01
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I visited the Tutti Pole today for the first time in many years. What a delightful little gem it is. Unfortunately, it was too late for me to have lunch - but the cakes and coffee were lovely. Eliza and Ellie were lovely members of...
Paula20455 . 2022-09-24
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Food good But what has happened to its personality Myself and my disabled cousin were made to feel uncomfortable when I asked for more napkin s the man seemed off The decoration and jug display could not be see under tons of plastic it use...
N6375BYsallyd . 2022-09-22
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Having just had a boat trip on the canal we were looking for somewhere to have lunch and The Tutti Pole is ideally located right next to the canal. Service was excellent - thank you Rose and food was delicious too and very reasonably priced....
Nikki R . 2022-08-21
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We had read the excellent reviews for Tutti Pole and so we stopped here for lunch. It was very good and we shall certainly return. The staff were welcoming and efficient. the food was delicious and reasonably priced.
LG_PoT . 2022-07-16
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Met up with family for light lunch. As soon as we arrived we were made to feel welcome, we settled on a table in the cosy courtyard, and the service was excellent. We had a mixture of baguettes, toasties and jacket potatoes and they came...
jane l . 2022-07-14
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Went into this apparently small Tea Shop and found a huge welcome, diverse Menu, good service, delicious food, clean toilets.
Irene B . 2022-07-09
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Myself and husband was passing through and we stopped at the Tuti pole for lunch. We ordered a baguette and 2 scones with tea. The baguette was freshly prepared, which is really refreshing as most places are pre made. We ordered tea and 2 scones…...
856leannp . 2022-07-06
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Thursday 19th May my husbands birthday! he wanted a train ride to Hungerford, we have driven through this Town many times before the Motorway was built but that’s all! A friend of our Daughter used to live in Hungerford so strongly recommended that we go...
D6460ZYlindaa . 2022-05-22
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Do not normally go to this cafe, and after my 1st visit i can see why. Food was well over priced for what was delivered, we ordered drinks, which was completely forgot about until they tried to charge us for them! Food was eaten but...
dansL3023CJ . 2022-05-15
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Gorgeous little cafe with wonderful service and delicious food! I had the battered fish and chips as recommended by Rose, which was delicious. Rose couldn’t have been more helpful and delightful, we felt truly spoilt, will definitely be returning!
35angelan . 2022-04-17
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Used to be my go to place in Hungerford but tried something new on my last visit and sadly the eggs were overdone and tasteless, toast soggy and probably some of the cheapest bread I’ve had I in a cafe! Good job I was hungry...
MG7641 . 2022-04-17
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Visited today, absolutely delicious roast lamb lunch, and rhubarb crumble for dessert . All good quality home cooked food , lots of choice on menu, reasonably priced, staff friendly and helpful. Thankyou we will be back!
Zacamoll68 . 2022-04-17
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Called in for a light lunch as staying locally with an early dinner booked. We both had a sandwich (freshly prepared to order) and I a coffee, but my wife was delighted when ordering a pot of tea to also be given a pot of...
AndrewCTFC . 2022-04-03
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A great place for breakfast and really friendly service, definitely worth a visit if you fancy a full English or any other breakfast.
WayneT430 . 2021-12-19
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We drove quite a distance to visit this Tea Room as we have many times before. On arrival we waited inside behind another couple. When the man came he asked the other people if they had booked. How disappointing!! The Tea room was empty at...
830eileend . 2021-10-10
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Excellent covid arrangements. Welcoming staff. Had milkshakes. 3 between 2 of us. Yes I had 2 ! Top quality. All on one level. Free blue badge parking. Lots of buses. True hospitality.
JANETDENISE . 2021-09-02
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Congratulations to the Tutti Pole for 40 years of service. My family has been frequenting this tea shoppe for only a quarter of that time but the food and service are consistently superior which keeps us booking in for future visits. With the recent complexities...
mgS6417DJ . 2021-08-30
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Even though restrictions were lifted weeks ago it's s real shame what Covid has done to this place. It's changed beyond recognition.
218tima . 2021-08-27
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We always eat here on a Sunday and other days and because it is so popular it is essential to book - especially on a Sunday lunch time. I like the "If it's on the menu you can have it" attitude. The food is good...
Malcolm W . 2021-08-23
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Stopped by for a mid morning cuppa, and found the restaurent empty, but had difficulty being given a table as it appeared that most tables had been reserved, but after some debaste we were given a table but sadly later guests had very similar problems....
Alan P . 2021-08-21
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Wanted a banana split with Moevenpick ice cream advertised outside but it was £2 extra for this which would have made the split cost about £7.50. Normally served with Mr Whippy ice which I don't like. Settled for a strawberry 🍓 milkshake. Husband had a...
JANETDENISE . 2021-05-22
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The Tutti Pole is tucked away alongside the path leading to the beautiful canal in Hungerford. It serves a really wide menu of traditional properly home cooked dishes at good prices, and is family run, with kindly and helpful staff. The cakes are very good....
Escape794103 . 2021-05-13
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Great food at reasonable prices. Service was good and staff made us feel welcome and gave us a great table for a lovely late summer lunch,
julian c . 2020-10-31
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Excellent covid arrangements. The menu is exciting. Lots of savouries and cakes. Staff very welcoming. All on one level. Accessible toilet. They also do takeaway. Close to railway station and main bus stops. Highly recommended. Car parking is free on Sunday and all week for...
JANETDENISE . 2020-10-31
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The newly refurbished Tutti Pole is a safe haven in this present climate of Covid for a delicious home cooked meal, snack or scrumptious cake and coffee. Relax, knowing all safety measures for cleanliness are strictly adhered to. You have space and the loos are...
Escape73147 . 2020-10-15
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This place takes safe eating seriously. Well spaced tables, masks required to enter but not at tables, hand sanitiser, condiments brought to table if asked for. We felt really relaxed and comfortable and will make it our destination of choice in Hungerford. Great job !
Moonmead . 2020-10-01
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Excellent covid arrangements. Welcoming staff. Food Excellent. I can highly recommend the Hash brown stack with eggs and bacon , and the Muffin with mushrooms and egg. Strawberry milkshake superb. Accessible, all on one floor. Accessible toilet. Probably the best tearooms for miles. The menu...
JANETDENISE . 2020-09-26
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Stopped off to see the kennet and Avon canal looking for a coffee the Cafe is a couple of doors up from the canal. Warm welcome and shown to a table very good distances for Covid between tables no ignoring by being close back to...
590paulineb . 2020-09-11
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Thank you too for our lunch in the Tutti Pole today – excellent food and a very well organised system and operation of the required procedures, without being over bearing or confusing – well done to the team!! The tea rooms have reopened with a...
PChris1 . 2020-09-07
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These tea rooms are from another era, in the best way. I chose bacon and cheese on crumpets (!) with a pot of tea. Great value and tasty. The pot of tea was huge. Very refreshing. Independent is the best. Well worth a stop.
WanderingLondoner . 2020-07-12
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Perfect place for late breakfast, I ordered hash brown stack with fried eggs and my husband ordered poached eggs on toast, lots of tea in the pot and plenty of hot water, service very good and friendly and good pricing.
Debra H . 2020-03-12
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Lovely hidden cafe. We stopped off for a cream tea, which was all homemade and delicious. Staff were very polite and relaxed setting a chilled atmosphere. Would definitely stop off again!
tessaaa98 . 2020-02-27
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We go there almost every Sunday for breakfast. It would be hard to find better both in terms of quality and value for money. I know it's expensive but the whole place could do with a makeover though.
Malcolm W . 2020-02-09
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always very busy at peak times great selection on menu , loo nice and clean staff very help full . and understood our likes and requirements
baberwokey . 2020-02-04
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A Hidden Gem,, located right at the end of the High Street slightly below the road. Really cheerful friendly staff, great food and relaxing atmosphere. Superb choice on their extensive menu. I can’t recommend this place enough. A warm welcome from Matthew but LIissa and...
LordMunch . 2020-01-29
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This cafe is stuck in a complete time warp. If you can get over the twee surroundings they are friendly with excellent service and good honest food at sensible prices. All freshly cooked. It’s very popular with regular customers returning time and time again. Anything...
Aggiegranny . 2020-01-28
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came to visit my friend in hungerford, popped in to the tutti pole for a snack. The staff were lovely, kind and with a smile on their faces! A young lady took our order, didn’t catch her name though but she was very polite! Drinks...
D-RJohnson961300 . 2020-01-26
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Told we could be seated but have to hurry. Order was taken promptly food arrived quickly but had to catch it before it slipped into my lap not offered sauces or received a check if the food was ok. The beans were washed so there...
Welltravelled211 . 2020-01-26
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Had lunch at Tutti Pole with friends. There are nice vegetarian/vegan meals. Delicious food and friendly staff. Highly recommended this place.
anjalikaj2020 . 2020-01-03
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I regularly go to the Tutti Pole for their breakfasts which are excellent- my friends love it too. Real gem of a cafe which is deservedly loved by us locals. Owners & staff are genuine.
DrJane33 . 2020-01-01
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We go here quite often and it is what I would call a proper tea house. It has all the things you would expect to find on a tea house menu. They do excellent scrambled eggs on toast, a very tasty rarebit with poached eggs....
VLS999 . 2019-12-25
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Had Christmas lunch there today with friends. The food was good and overall we had a good time. Good value for money
Rockhopper104 . 2019-12-17
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We eat here regularly and must say that the scones are amongst our favourite. The breakfasts are delightful and Sunday Lunches really good value for money. Gotta say the fish n chips on Fridays are good. This place is very fortunate in having such wonderful...
Z2431EVrobinw . 2019-12-15
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Very friendly. We were late in the day and the service was good. We had a cream tea. Plenty of it, but the scones were stale. Sorry.
Mollite . 2019-12-12
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Expect waitresses young and old wearing flowery aprons and serving standard British Tearoom food: jackets, sandwiches, things with chips etc.... and copious pots of tea
normansfletcher . 2019-11-29
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Finding somewhere to have a snack or meal in Hungerford High Street is not easy (perhaps that’s how it got its name...?). But have no fear, this little family run cafe/restaurant by the canal bridge is first class. Lovely hot home cooked food and good...
Victor_Delta . 2019-11-23
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I was looking for somewhere to have coffee and a snack and happened upon this cute little place near the canal. A surprisingly varied menu for such a small place. Very pleasant service from Martin and his female colleague.
same_as_before . 2019-11-20
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What a lovely place. We called in on spec for a lunchtime snack. Although quite busy (a good sign in our book) we were quickly seated and attended to. Food was delivered within 5 to 10 minutes during which time the owner readily volunteered information...
Allengn . 2019-11-06
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We had reason to pass through Hungerford on several occasions in the last month due to a family bereavement and on four occasions dropped into the Tutti Pole having come across it on a previous occasion. What stands out is how well the staff are...
Inspector1Beds . 2019-10-28
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We often call here when on days out by coach. The food is always good and their menu is extensive with some nice looking cakes. There is a good deal of history about the Tutti Pole day which occurs at Hochtide around Easter time. Service...
Valerie H . 2019-10-15
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Pit stop on way home from West Sussex to Wales. What a pleasant find! Great choices and lovely food served by friendly and helpful staff. Prices very reasonable, especially being an independent business which we always try to support. Loved the original settings and character....
Chatty400 . 2019-10-14
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Absolutely delicious ice creams. There are a couple of seats outside but wander down to the river and watch the barges and swans float by.
LucienneS27 . 2019-10-01
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At the till, I asked if (as advised in the menu) I should provide some feedback. “Put it on trip advisor” she said and moved on to the next customer... so here it is 😳 This is a quaint tea room/ restaurant steeped in the...
fran b . 2019-09-29
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Lovely cafe and food was delicious and well presented. Friendly staff and lots of tables as it looks quaint and tiny from the outside. Highly recommended.
712momof3 . 2019-09-29
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Just visited the Tutti Pole. Would recommend it. The food is freshly cooked and delicious. The staff are polite and friendly.
Dawnee65 . 2019-09-17
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I have driven through Hungerford many times and always wanted to stop and look around. On this occasion my wife and I decided to stop for lunch. We looked for a place to eat and came across The Tutti Pole. We are so glad that...
BarryBenz . 2019-09-07
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We had lunch, (mushroom omelette, chips and salad) lovely and hot. Fascinating pictures adorn the walls. A great selection of ice creams and soft ice cream (my favourite a 99). A full selection of delicious cakes and their huge meringues which I just had to...
Marion T . 2019-09-04
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We absolutely loved this place. We were visiting for the day and wanted somewhere independent for lunch. From the outside the place looks small, but once inside it stretches back and has a lovely enclosed patio for al fresco dining. We were impressed by the...
pintabest . 2019-09-04
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Our second visit here for Full English and not disappointed. We went to Elaine first but no fry up to be seen, so plumped for here again and were pleased we did. Usual Full English fayre , mug of cappuccino, lovely. 7 quid for a...
OX10bloke . 2019-09-02
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We do not go to Hungerford often, but when we do we always make a beeline for Tutti Pole, as it is beautifully quaint and cosy and in keeping with the town, the food has always been exceptional and the staff very friendly and welcoming....
jonathanhO7563RU . 2019-08-22
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Took overseas visitors to experience the full English and we were proud of the food served, all excellent with great service.
TheMilne . 2019-08-18
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after many visits, too many to count my mum and I had bacon and cheese crumpets for breakfast and it was LUSH ! you can keep your Costa and Your Coffee 1 support this long established family run restaurant and enjoy personal service, excellent homemade...
sueh222 . 2019-08-17
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Having read the other reviews we were quite surprised! Our opinion was that the tea room is very tired. The menus were warn and plastic sleeve style as per 1970’s. Food choices were basic. I went for a cheese and onion toastie, flavourless cheese and...
JuliaQ123 . 2019-08-11
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Went for a lunchtime walk along the canal and when we got back to the town we were just after a coffee, so called in to the Tutti Pole as it was the closest place. It was almost full with customers having lunch/afternoon teas. Very...
349glynm . 2019-08-05
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Top quality food, excellent coffee and first-class service. Highly recommended. We were looked after by the proprietor and Rose very well from the moment we arrived until the moment we left.
P2980WLnickl . 2019-07-24
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Have been a few times and it’s been nice but today it seems the owner was around for the first time that I’ve seen him. His attitude was something I can’t explain, rude to say the least! Comes across very intimidating and only seems to favour his regulars… after speaking to other regulars they all said he’s not been around for a while and that he likes to push his weight around when he’s on site. Definitely will not be going again. Shame really….. typical Irish
330 Opinions
After complaint ( wine arrived without top and tasted like it had been mixed & steak was fatty) I received the following by email - nothing during dinner though.“ I am equally disappointed with your experience here at The Hare & Hounds as you are. It is simply not what you should expect from us.Given you took time out of your day to provide feedback, it gives me hope there is a chance to win you back and make this right. Greg, it’s important to me that you know that hospitality and making my guests happy is what keeps me going, and I do not take negative feedback lightly.Please allow me some time to regroup with my team and get back to you”Never heard anything back and when I tried to reply to email it was a ‘no-reply’ email address.For a £135 bill ( for 2 people, excluding the service charge) I expected a lot better !