Tropical Smoothie Cafe in Portsmouth

The first time we came here, the workers were busy making tik toks instead of our order. The second and final time , the workers said they were out of ingredients because the refused to prepare them. Whoever manages this location is irresponsible for letting teenagers run a store into the ground.

A couple friends and I went here to grab something to eat. Doors opened at 10:00 we got there at 10:15. First, we were not greeted very friendly then once we ordered the girl taking our orders, Sabrinah G didn’t have a cash drawer and needed help putting it in. They were cooking food for themselves and overheard them asking what they wanted, which personally I think is very unprofessional. Once we got our orders we realized the açaí bowls were FROZEN. One of our girls went up to ask why they were frozen and Sabrinah said “well we opened at 10:00 and we haven’t taken the bowls out of the freezer yet” We had to ask for larger bowls and Sabrinah rolled her eyes but did get us the bowls. We literally had to chop up the bowls and wait for them to thaw. While we were waiting for the açaí bowls to thaw the girls who were working there were saying they were going to quit and looking for new jobs. They were also on TikTok and Blaring Frank Ocean music in the back of the restaurant saying “I hope this isn’t too loud” These girls who were working were very unprofessional and I will never go to this location again.

Staff is very kind and greet everyone with a smile and a “Hi How are you?”. Very good at making food and smoothies.

Staff is very kind and greet everyone with a smile and a “Hi How are you?”. Very good at making food and smoothies.

Recommend the Bahama Mama smoothie

Recommend the Bahama Mama smoothie

I ordered a Detox Island 🏝️ Green smoothie 🥤 online and it was ready when I arrived. It says on the app that curbside is available. When I arrived, there was almost nowhere to park. I was fortunate to find the only open space. The smoothie tasted good 👍. Update; November 2023; Sunrise 🌄 Sunset 🌇 smoothie was good. The Chicken 🐓 Chorizo 'Dilla was okay for franchise food. Someone was wiping down the tables. Update: January 2024; Island 🏝️ Detox and Pesto Chicken 🐔 were good. Update: June 2024; Baja Chicken and Acai Berry Boost were good.

zero customer service skills at this particular store. I walk in and two of the people working there are sitting on the floor in the back and can’t even be bothered to say hello. someone finally walks out from the back to offer to take order we ask for a moment then tells us she needs to go to the bathroom. I understand people need to use the restroom but i don’t feel like it needs to be announced to customers. i absolutely love TSC but i promptly walked out of this store after that interaction.

Their green smoothies are tasteless. Taste like water. And their fruity smoothies are to sweet.

my quesadilla was NOT cooked, the cheese was not even melted?? the chicken was cold too. when i said something about it to these teenagers, they were all giving me dirty looks and laughing.

So I will be the first to say. I love tropical smoothie. Absolutely love it, and have had 0 issues at my home store in Rochester. I decided to try the Portsmouth location about three days ago. My first order. Absolutely immaculate. Everything was perfect. Day two I order the same thing, and they put about two cups of pineapple on the wrap that isn’t even supposed to have pineapples, and they totally forgot to put the rice and beans in the wrap, I call and I let them know about it. Not a big deal. This morning I order a different item, which I will post a picture of, but it’s a quesadilla that also is not slated to have pineapple on it. I eat the first half no pineapple, then I get to the third piece and it’s all pineapple. I understand it gets busy. Stuff gets made wrong, and I’m not really that upset, but I just figured I’d leave a review

Very polite people. Very tasty smoothie.

The place is pretty accurate with orders, I never had a problem if I needed certain foods removed. The sunrisesunset is probably my favorite thing to order and if they happen to have it in season again I highly suggest ordering the mango monsoon!

"With a side of snot please"! The smoothies and food are usually pretty good. This time I purchased a smoothie and I must have ordered snot on the side. After the sniffling female handles the money in the till, she began to wipe her snotty runny nose with her hand. After assisting another customer at the till she wiped her nose again and proceeded to make my smoothie. After all of the COVID-19 aftermath, you would think there would be more cautious. Please advise before purchasing a smoothie from here.... unless you enjoy snot with your smoothie.

Website says that you close at 7pm on Sunday. I arrived at 6:36 and they said I could not order anything but a salad or a smoothie because they close at 7 and they have shut their oven off. Hours should be updated!

Great smoothies, hours vary due to weather and staffing so check ahead!

I mean…if paying $9 for blended sugar and ice is your thing, this might be the place for you. I’d say that falls more in the category of slushy rather than smoothie but whatever floats your boat. Styrofoam cups and the small font disclaimer that they add sugar to each and every smoothie, ick. Yea - drive down the street a bit and get an actual smoothie for the same price at The Juicery. That place is definitely worth the money.

Best smoothies I have ever had in my life. My nephew insisted on me trying one and now I’m addicted. Absolutely love their Highly knowledgeable and professional staff!! Can’t wait to get another one 🥤

Normally this is my daughter and I favorite lunch choice, so we went to the one in Newington/Portsmouth. THE WORST EXPERIENCE EVER! The older woman working the grill was horribly rude and disrespectful. After my order they became extremely busy and she mixed up orders. Because my food was opened and touched, I asked to have another made and I would wait. I had no attitude nor was my voice loud. 3 times she came at me with attitude so I requested a refund. I received more attitude and was told to leave after I asked for her name and corporate's number. I was so upset and frazzled because just 20 mins prior I had just ordered food for my daughter and had no issues. As long as she's working, I will not be returning to this location.

I visited the Portsmouth/Newington location today and the young lady behind the counter name Maddie (sorry if spelling is off) was by herself dealing with multiple customers and taking online orders. This girl kept her cool, greeted everybody, and had multiple orders going at once all while having a smile on her face. Thank you for being awesome and I hope the management knows they have a great employee!

Great place to get a smoothie or a quick bite. Nice staff, always friendly and care about you. I am always getting pleasant experience and satisfied with the order. Customizable selection of smoothies and protein shakes for any taste. Tasty and highly customizable, many options of add-ons and extras 😋.

The styrofoam cups were a huge bummer. I didn't even know those were a thing anymore. I would come here way more often but the environmental impact is too much. Place is super clean, staff was very helpful, service was FAST, and smoothies were delicious.

Management is terrible! Will never go back.

Mocha Madness is my favorite smoothie ever here! I also really enjoy their Kale and Apple Slaw side. Generally loved everything I have tried from here, but those two are my faves!

Ordered online, ready when arrived. All delicious! Friendly staff.

I order through Uber Eats, and EVERY single time I order they forget something. The food is good, albeit never made the same way twice, but it's INCREDIBLY annoying to never receive the correct order.

If you're looking for a place to find rude customer service, watered down smoothies, and overly expensive prices, this is the place to come!

Tropical Smoothie Cafe's are very few and far between. When ever I find one I go there often. Awesome smoothies!

This place use to be good, Ordered food and was told a pick up time. 40 minutes later food not ready, the place is packed with a ton of upset customers. The three girls behind the counter will not address anyone and then when they finally did the answer was "Well you can cancel your food and call the manager tomorrow". Wow! great customer service! And then to top it all off, the one thing they did complete was the smoothie which the lid came off because it wasn't tight and spilled all over the car.

Great smoothies very accommodating for my wife's many allergies and they always label the cups And very friendly staff!!!

I've gone here practically every time I've gone up to my cottage in Maine. The smoothies always taste really good and make me feel healthy! Its amazing at how consistent this location has been over the years. It's next to the Qdoba which makes for a good flavour combination! Would totally recommend to anybody wanting to refuel on their way to Maine.

This location used to be really good - food was made quickly, accurately, and served well. Unfortunately, over the last several months that has changed. I love the menu TSC offers so it has been my usual go-to for lunch since I work nearby. This location has really gone downhill since earlier this year - orders are more consistently incorrect, additions and subtractions to food and smoothies aren't followed, and the customer service is almost gone. The last several times I've ordered or picked up an "order ahead" order, the employees are more focused on talking to their friends who are in the establishment than on their jobs. I've ordered smoothies and added supplements or ingredients, only to grab my order, return to work, and find the additions missing. I've lost count of how many times I've been given the wrong side with my order, being told, "Oh, we were out of those. We must've just gotten them in a few minutes ago!" each time. Tonight I ordered a Three Cheese Chicken Quesadilla and returned to work to find no chicken!! There is one man who I encounter during the morning lunch shift who seems to care about customer service, but he's been the only one. I've slowly been taking my business elsewhere and hoped things had changed. Unfortunately it seems they haven't and perhaps my love of TSC's menu isn't enough to keep me coming back.

The first few times I came it went pretty well and the food was good. This time, it appears it’s a dad and all of his seemingly untrained children running amok. My food was supposed to be finished at 137 and it’s now 150. Still nothing. I was just recently shown they hadn’t even started making it. Second time in a row this has happened. First bad time was they took my online order when they were closed for cleaning and then did not refund me. Everyone seems confused and the place is full of people waiting. Never again.

Yum nummies with Peanut Butter and Banana with Whey and Blueberries.

Favorite place for delicious and healthy food

The employee who made my smoothie today didn't wear a mask or gloves. I would recommend to avoid ordering here.

Good food and wide array of smoothies

Waited more than 15 minutes and none of my stuff was ready. Mostly teenagers were working and didnt get my smoothie or food and didnt give me a refund or any food. Never going back again

Drive 15 miles to a locked door don’t go by the hours on their google page

My friend absolutely loves this place, really good about handling allergies

The smoothies were deliscous I had the detox smoothie and let me tell i feel DETOXfull get it its a play on words

Wish they would bring back their "totally green smoothie"

Quick and friendly service healthy food and smothie choices

I go here to eat a lot and love it here but the staff needs a good manager. These poor girls have overwhelming orders, weren’t trained on the register well, no direction. I find this upsetting that the staff needs help and no one to help them. There needs to be someone up front someone at smoothies and another on sandwiches and a manger helping keeping them in order. I feel bad for staff when I go in.

I went there twice. Both times the food was good but the customer service was lacking. No one made eye contact with me and I waited at the register for 5 minutes until I was noticed. I went back a third time hoping for a different experience. Once again the food was was good but the person taking my order was rude. I will not be back.

The interior of the store is nice and it's always clean. The staff is incredibly nice and the prices are reasonable for the size of the smoothies. The seasonal flavors are the best too.

Quick, personable... and awesome pumpkin pie!!!

smoothies are one size! Large i really love this place the food is ok I've only order food twice but it wasn't bad

Great smoothies, not cheap, but worth it. .

Vegan chicken substitute, smoothies, healthy sides ... What's not to love!!??

Order online and rocket out of there.

A good place to get smoothies, the staff here is cheerful and nice. Not exactly the place to get a smoothie thats healthy (be very prudent in your ingredients) but you can make it healthy if you keep an eye on it being made. Inexpensive for a smoothie. I would get a smoothie here again.

Fast, friendly and health drinks. Prices are good! They also have good sanwhiches which are healthy. Sexy waitress also😉

Delicious smoothies, fast and great prices!

Great healthy option and pretty quick, they also have food

My favorite by far in Rochester!!

8/16/17 Went today it was not normal for them to be so understaffed. I waited 25 minutes for my online order. Everyone working was trying to go as Fast as they could. 6/4/17Fast friendly service. Good for you food and amazing smoothies. Wish they had a few more options for breakfast but great for lunch!

Overall a good experience. There's a few of the workers that are kind of rude, but most are nice. The smoothies are really good and so is the food

Pleasant surprise. Simple and good good. Smoothies are great. Would recommend they add almond milk to the menu for vegan smoothies. Waitress really nice and accommodating.

Been there quite a few times now, and I have had a good experience. Today though I wasn't very impressed, as the smoothie I got tasted like tap water (probably too much ice), and my wrap was smaller than usual. I have gotten the hummus veggie a few times and this one was half the size. UPDATE: I've come here for lunch quite a few times because it has more vegetarian options than other places and it's fast, but today was the last time I will go. A couple weeks ago, I went and while I was waiting for my food, two staff members were yelling and swearing complaining about the owner making them wear hats. This woman wasn't t even trying to be quiet, she was absolutely rude. The staff at one point was nice and welcoming, now they are all grumpy and rude. Then today, I ordered a wrap with Beyond Meat (a vegetarian alternative), and received a wrap with real meat. I know she heard me because the cashier was new and had to ask how to ring it up, and the person who helped her was the one making the wrap, and still got it wrong! I had to drive all the way back to get another one and all I got was an insincere "Sorry". I loved this place when they first opened, now I'll never go back. And for those who don't know and are looking for "healthy food", they add sugar to the smoothies to help sweeten it to mask all the ice. Don't fall for their scheme, it's a rip off.