Frankie and Benny's in Portsmouth

Paulina was really lovely and friendly. Food was good and would come back again 🥰

Lovely experience to have after a movie with friend the service was fast and the staff where very nice Paulina was the person that served and was really nice and helpful

Great service, great food, our waitress was Paulina she was very nice

Paulina was very attentive, food was absolutely delicious 5* experience - Thank you!

Sam was fantastic. He was busy in the restaurant but still took time and engaged with our party really well. Nothing was too much trouble & did everything well.

We have visited this particular frankie and benny's numerous times, but we always come in the hopes of having the wonderful young lady who is always so kind, attentive and knowledgeable, serve us. Today we arrived and found this lady working and she immediately came over and sat us and was incredibly prompt, even though the restaurant was at capacity with a queue at the door. Nothing is ever too much for this wonder woman. She is literally the best server we have ever encountered. This young lady's name is Paulina and she is an absolute asset to your site. We aways come back to this restaurant because of this particular lady. She makes us feel welcome and always spends time chatting to us. We will 100% be back. ❤️

Always enjoy the food and service here

Paulina was our server and she was very welcoming and friendly. Me and my partner have been here quite a few times now and she recognised us from 6 months ago! She made our whole experience even better than it already was!

Me and my partner come here every year and Paulina always serves us and she’s always so super nice and remembers us!! Her service is excellent and the food is amazing :)

Came along for my birthday by myself. The staff were very friendly and kind! Big thank you to Sam and Paulina who served me and had a chat with me. I had the calamari, steak, and cookie dough (from the festive menu). The steak came with a very large portion of fries, but it was okay. The calamari was also delicious and I really liked the garlic dip it came with. Equally the cookie dough was nice, and it came out timely and warm (in contrast to the other reviews). They put a little candle in it for me too! They had a good selection on the menu, I would return at some point next year.

Paulina had very friendly and polite customer service and was a great help.

Paulina is so lovely and friendly!!

A lovely visit and Pauline was amazing with my daughters birthday cake 🙏🙏🙏🎉

Good food, friendly and helpful service.

Nice quiet evening, friendly staff (thank you to our server Paulina!) and lots of gluten free options to choose from in the mains

BBQ chicken was lovely, as was the garlic bread. Everyone else enjoyed their meals too. Paulina and Mario gave exceptional service all evening. Will return soon. (Much better experience than a recent trip to the Whitley branch).

Paulina is a super star and one of my beat waitresses and she looks after me so well, Mario is also a great manager, both combined together makes me more likely to come again and again after 10 years already. Great people and great food xx

The Chicken Picante was absolutely amazing, as was the service! Thank you Paulina and Mario for a warm welcome and top service!

Lisander was my server and was very good at his job :)

Lisander was an excellent server :)

Lisander was the most amazing server! Made the experience a 10/10! Good was gorgeous

Paulina was really lovely and very welcoming. Great service from Paulina xx

Pauline was really great and helpful. Very happy and smiley with everyone. Great food and speedy service

Paulina, service with a smile 😊

Paulina was amazing. Great service, great food

Paulina was amazing, 5 stars for service and so nice and welcoming!

lovley , great food services Paulina

Emma great sever :) got me 40% off the bill for my birthday 🎂

I would like to thank the manager and floor staff for being really helpful when my little one became unwell during our visit this evening I am very grateful. Besides that the food was nice and quick to come out. We will definitely return.

Visited after the cinema. Lovely food as usual and fantastic service from Paulina. Wonderful friendly atmosphere.

dylan was a great server and he was very respectful

Lovely waitress Paulina really helpful

Dylan was very very good very helpful deserves a raise

Lovely friendly service by Pauline and delicious food as ever. Love love love the Carbonara pasta with added chicken 🐔 😋

Fantastic, food was tasty and Sam took time to talk to my son as well as joke, definitely recommend the bbq chicken and biscoff milkshake

Lisander is just absolutely brilliant! Service can not fault! Food also great as well, has the carbonara and double burger, big servings and good prices.

Paulina served us. Friendly, helpful, incredibly good with my children. She’s the reason we always come back - a credit to your restaurant.

Manager was amazing, always made us feel that nothing was too much trouble and we had everything we need, both members of staff were brilliant

Jenny was amazing such a lovely person great service food was good definitely come back again

Excellent service from Paulina. Very welcoming and accommodating to our toddler!

The food was great and we were served by a friendly waitress Paulina. The food was yummy and service was prompt. Her service was excellent. Definitely visit again..

I love this restaurant! The food is fantastic and the service excellent. The employees are always attentive and always ask if everything is ok with the food. I recommend!

Paulina had brilliant service and a great laugh

Paulina was very attentive and kind! Thank you for a great service!

The staff was absolutely amazing and the food was absolutely delicious and I enjoyed the atmosphere that this restaurant holds

Paulina was brilliant. Very friendly and great service!

First time I have been to a Frankie & Benny's and it was very pleasant. We loved the food, the service was good and atmosphere was nice also. Overall I would recommend

good food and staff. Paulina very helpful and good service

Paulina was really friendly, and the kid's eating free over half term offer is great.

Paulina served my partner and I for our meal out to celebrate his Birthday and she was amazing. Very friendly and lovely, and made sure to get all my vegan food ordered correctly. I had the vegan mac and cheese, which was good but they used to do a better one! Would still advise for any vegans (or non), the service was amazing, and they were really careful with making sure my food was fully allergy compliant (I'm lactose intolerant). Have been here before and will happily return!

Had a great experience and food was good

Service was fast, but food definitely could’ve been hotter as some bits of our burgers were warmer than others, but it was okay (we did see that it was sat under the heat lamp for a while unnecessarily). They have some new items on their menu now, so it was nice to try something different. They did try and charge us £4.45 instead of £1.25 for onion rings in a burger… I queried it and our server just looked at me blankly, but luckily this was sorted in the end. The toilets are in serious need of some TLC and a deep clean… this time they had soap which made a change from our previous couple of visits🫣!

Thankyou for yesterday. I am gluten fee and you were brilliant. Admittedly we agreed garlic bread was dry and so was sortedWell done you. Fantastic you were. 9th Oct4pm

Tricia was lovely and friendly. Very helpful and good at her job. Really enjoyed them putting a candle in my partner's desert and playing Happy birthday to him.

We visited on a night that they were extremely under staffed which was explained to us the moment we walked in, a table of 12 like we were was probably the last thing they needed that evening but we were treated amazingly. We were there to celebrate my mums 60th Birthday and our server Sam went above and beyond to make our night memorable. He was visibly running round the restaurant all evening working his socks off and never dropped the ball for a minute, he even kindly offered to make a meal for our late guests who had been at hospital all day and asked for us to let him know when they were 15mins away so the food would be hot and fresh for them. Absolutely amazing service and he is an absolute credit to your team. Thank you Sam

Very lovely lunch with such a nice team. Our server jenny was very good and helpful with our order. Very patient with myself who panic orders

We always have a good experience at F&Bs, but this time was made extra special by a superb lady working at the Portsmouth restaurant (Emma) - thank you 😊

Restaurant is tired needs some tlc. Food wasn't great and service was slow. Expensive for what you get.

Paulina was an excellent host shepolite and helpful. My grandson said 'she's nice' so bigthumbs up.

When the food arrived, it was ok (just ok mind). Unfortunately the service was disappointing, bordering on rude. The food was slow, including the 3 kids bowls of ice cream which should have taken 30 seconds. Our waiter was trying, so credit for that. However he started clearing plates while people at the table were still eating and his colleagues were flat out ignoring our table. You shouldn’t have to raise your voice to get a glass of water or have the poor guy running across the restaurant because his ‘team’ members are blanking us. Also I don’t like to see the staff smoking right outside the entrance, even as a smoker myself it really does not look good. We will not be eating here again.

Great food, great atmosphere and great prices

Amazing food, beautifully served and brilliant atmosphere considering it was quiet- Sam our waiter was brilliant thank you so much 🫶🏼

Emma was absolutely amazing, great service and food. Definitely recommend dining in, especially if Emma is there!

Sam was really friendly and served us really quickly.

Tricia was an amazing server and the food was impeccable. Especially for a gluten allergy. My burger bun stayed together! Will be back

Was midday on a Wednesday so not many people. Guy named Sam was a legend ✊🏿🙏🏿💪🏿

Absolutely love this restaurant 😍 food and service is always outstanding

Very quick service and friendly

Had a Lovely Meal and Well looked after by Tricia Brilliant Service and Food.

Waiters was Patricia was lovely and kind

Paulina's service was very nice the food is also great!! Dirty hot dog/sweet potato fries 🍟 Thank you!

Great food great staff Shannon and Aggie are fantastic

Friendly, great customer service, great atmosphere

Nice food, chill place, very good service! Thank you Paulina.

Great service from Sam...recommend for a pay rise!

Really lovely outing; Paulina was lovely. Quick and great service!

lovely service, really fast & friendly staff and fresh food :)

The food and service was amazing, friendly, happy staff and the food was cooked well and tasted delicious. The only little problem we had was the impromptu singing of happy birthday through out our time in the restaurant, this is absolutely ok and enjoyable for most, but a little warning on the door that it might happen would have helped our autistic child, who found it difficult as the noise level went up unexpectedly. Apart from that it was an enjoyable lunch.

The meal was lovely and the evening was going well, we had our mains and were waiting for our waiter to ask us if we wanted anymore drinks, after waiting for several minutes, i decided to visit the redtroom. When I returned from the restroom and found the bill on our table I guessed that was our visit over. Midway through a conversation with the wife, our waiter appeared asking for us to pay the bill. Didnt even wait for me to finish my sentance, No sorry to interrupt or anything. The actual venue was nice with music in the background, facilities were nice and clean. Some members of staff looked really busy, others not so much.

We were served by Sam Ellis fabulous customer service Yummy food Thanks will be back

Staff were very attentive and food was great !

staff is great! Food is even better!

Jenny and Mario are great, food was spot on too!

Sam was an amazing server and super friendly and informative. very attentive and generous. food and drinks were IMMACULATE! the others will do a review later xxxx

Great food, great waiter Sam, giving us free dessert on the house for forgetting to put it on our order, definitely recommend the food!

The waiter and waitress was very friendly...I liked so much ..

We loved our visit with our 1 yr old grandson The staff where very helpful and accommodating

Absolutely perfect, will come back

Excellent service from Jenny, very considerate and thoughtful for attending to busy family with children

Thank you to all the staff. especially our server Paulina, she was very friendly and helpful which made our night out just that extra bit special.

Good service and very tasty food.

Our waiter Sam, was fantastic. Really friendly and helpful. We had a great birthday lunch.

Paulina was amazing , great service

Waiter/barman Sam was really helpful and made my dining experience 10/10. He seated me to a table within a minute of me waiting although already making drinks.

Came for a dinner date. Amazing service from the staff. Our server tricia was really nice and food was great. Brought my milkshake out with a candle for my birthday too. Would come again

The service was very good and Trish was amazing she sorted everything for us and was extremely welcoming!

Special mention to Paulina the waitress at Portsmouth location. First class service!

Paulina was a Great waitress. Very pleasant helpful and funny.

Lovely waitress ☺️ and great food

Tricia gave really attentive service, thoroughly looked after from start to finish, a most enjoyable evening meal!