Hub Box Portsmouth in Portsmouth

I have eaten at Hub a number of times since 2019, mostly in the Portsmouth restaurant. Usually I can't rate this place high enough to friends and family. Food is amazing. I always have the Mother Klucker fries as they are my absolute favourite. I was slightly disappointed with my recent visit. I ordered the same food as I had when I visited in Dec. The mac and cheese was delicious and the chicken tenders were really tasty and juciy and quite big, which was great as I love chicken. This time the dishes were a lot smaller than what I've usually had in the past and still was charged the same price. The fries were served in a much smaller dish and the potion size was smaller. In the past there is usually a lot more fries and buttermilk chicken. The hot buffalo sauce was very mild. The first picture was my meal in December. The fries are clearly in a larger dish than the other picture. The mac and cheese was also different this time. Melted cheese was sitting on top of pasta. The customer service was excellent as always.

the garlic and parmesan fries are the most delectable fries i’ve ever eaten in my life. ordered the chicken burger with cheese and garlic mayo in replacement to burger sauce and oh my god i bit into it and almost passed away from joy 😁😁😁😁 excellent service too and food came super quickly

Not a lover of burgers normally but my visit here changed that ! Delicious !!! Shame that we had to find someone to order drinks and then ask again to order, staff happy to huddle in groups and chat.

We ate at the restaurant today and for the price we paid I expected way better food. We ordered chips, chicken tenders and wings. Tenders were so oily, the oil was literally dripping and I had to soak it in tissue before eating and still didn’t help. There was not much taste to it either, all I could taste was oil. The chicken wings came very undercooked and were quite oily too. I was really disappointed for the price I paid. Raspberry lemonade was really tasty though and the chips were nice too. Also I have to say that customer service was great.

Was visiting the area and came across this place whilst looking for a burger fix. The burger was exceptional and the hot totties were great, a very nice alternative to standard fries. The only slight let down was the chicken wings; not packing too much flavour and seemed to have soaked up too much oil. But in terms of the burger and other sides, 3 of us eating and we all loved the burgers and other sides. Would definitely go back again. Attentive staff, good location, nice decor. A great find.

Dreadful experience and had to wait over an hour for food that the majority had clearly been left for ages to get soggy

It's tucked away round the corner but therefore quieter, and the food is as good as any of the other venues, if you're in the mood for a burger

Great place to eat, prices are competitive. Drinks in the high side but for a relaxed night out with great service this place is perfect. Staff were really friendly and there when u needed them.

I had a lovely day food was great service was amazing lad called Jack and not sure waitress name excellent service great value and will recommend to friends will be back again

First time here, and I was very disappointed. The food was very poor quality. For the prices they charge, I would have expected the food to be a lot better quality. The food was burnt and not seasoned. The chilli that they put on their 'dirty fries' is basic and straight from a packet, then just basic cheese on top. The milkshakes are £8.95!! And are not even made with ice cream. They are power milkshakes and terrible taste. There were only 4 of us, but the waiter tried his luck by saying there were 6 covers so that he could add on a 10% service charge. I would highly advise not to go here. Very poor and seriously overpriced.

We stopped by for breakfast as there were not too many other breakfast options in Gunwharf Quays. The restaurant was empty. Food was ok but rather small portions. Coffee not very hot.

It's okay not our cup of tea to be honest we only had starters wasn't very nice so we didn't stay long

While the service was great and the staff were attentive the food let the place down. They brought it out but never did a check back. The temperature of the food wasn’t great, when having loaded fries I know some sauces are cold but I would expect the cheese sauce and chilli to be hot. This was not what I found it was lukewarm to be honest so very disappointing. Not sure a probe was used to make sure the core temperature hit food hygiene guidelines!!

A real gem of a place to grab a bite to eat. Great food and service.

Slow service , nachos with cheese sauce not grilled , food came out after a long wait , burger over cooked and chips soggy . Tried to book there a few months ago , so was pleased to go today , very disappointed, will not be returning

Good burger and cold beer, not really much to add

Overall a lovely place with excellent service and atmosphere. Food prices are through the roof however. Very overpriced for what you get on your plate. Burger, dirty chips, onion rings, latte, bottle of coke, pint of coke £58. Recommended if money is no object.

Favourite place to eat EVER!!! Me and my parent love this place and have been multiple times!! Thoroughly enjoy all the food and always leave so happy. Service is incredible and recommend to anyone!! The chicken strips are the best and the grapefruit margaritas!

Our first visit. The place was very busy but they found us a table after a minutes wait . I have a small appetite and went for the hot dog it was the best Hotdog ever! Beautifully cooked and served with the perfect combination of crispy dried onions and fresh onions- along with proper mustard and ketchup!! I also had a rum cocktail which really hit the spot! My OH had a burger n fries and equally that was awesome too!! Having never been here before , we’d certainly look them up again and hopefully will be back soon!!!

Don't tell anyone, but this place is great. Food and service both amazing. It's our goto everytime we visit Portsmouth. But don't tell anyone - it's our secret

Food was amazing definitely recommend the chicken tenders best I have ever had crunchy & succulent. staff were fab and so friendly will definitely be going back.

Host / Server (male) was very hostile and extremely rude towards my friends and I. We went in and we’re told their was no available seats, which is fine as we didn’t book we asked to sit outside and he refused to serve us outside as he “was not dressed for the weather”. To me this whole interaction was nothing but derogatory. We then sat outside in the cold with no cutlery. nothing. no cleaned table nothing. he told us to order online as he was not going to come out. A couple then came in after us and we’re immediately sat, we questioned that and he interrupted our conversation and yelled saying they made a reservation then stormed off. I have never been so disrespected in my entire life and this is matter of firing him. We just wanted to eat on a somewhat nice day and instead we’re faced with this. so upset. do better.

We attempted to eat here today although we were put off by the very rude staff/manager. He made passive aggressive comments towards us as we did not have a reservation but were happy to sit outside and he proceeded to tell us that he was ‘not dressed for the weather to serve us outside’ which made us wonder why the tables were put outside in the first place! He ultimately had an awful attitude and we will not attempt to eat here again. Most likely was discriminatory and very disappointed!

Great lunch deal for undrer £10. Best fries I've had in a while. Quick and friendly service and nice atmosphere. Only complaint is the coke tasted tasted a little flat, possibly offbrand. Will be definitely be coming back.

Becoming a regular visit with my friends to Hubbox! Great burgers & the cherry drink is delicious

3 adults 1 child, I have coeliac and upon notifying staff, I was informed of what I could/couldn’t have, how it was prepared and cooked. Staff had good knowledge of the menu and process. I had GF buttermilk chicken burger in GF bun which was lovely! Finally nice to have had crispy chicken! Meals are pricey and with the surcharge on top of £7 , this would be the only thing putting me off returning. Overall lovely restaurant, lovely staff ,lovely food.

Never been here before so thought i would give it a try the food was delicous, Friendly Staff, Nice Atmosphere, Nice Decor.

Lovely vegetarian option, amazing service and the nicest Waiter, I felt bad for having so little money to tip honestly. He deserved more ! Great place !

The first time here food was very good would recommend going to friends he likes different kind of burgers

I can broadly summarise the food with one word: "Greasy". And when I say greasy, I don't mean tasty grease either, all just very oily. Also, had some chicken wings that came out undercooked and were still very pink below the surface and even running with blood. Worse than the undercooked chicken was the response from the waitress of "that's how our chicken comes". Yes, chicken does come raw, a bit pink and sometimes with blood in it. The idea is that you're meant to cook it thoroughly so that it isn't pink and juices run clear. Thankfully didn't get food poisoning, but as a meal-out experience it was a disappointment.

Went there with my Son. Notice that food quality has dramatically changed to worse over the years. Ordered Beef and Chicken burgers and added bacon. Seems like bacon was cooked last month and served without been reheated. Chicken burger had an off taste. Unfortunately I’ll NEVER Ever visit HUBbox.

Great burgers though quite pricey. Terrible chips… either the oil hasn’t been changed in a long time or the chips have been left and reheated more than once. When asked how the food was and I mentioned the poor quality of the chips, the waiter mumbled sorry and took away the half eaten portion and that was that.

Very good burgers, but the staff are quite inattentive.

Visiting Hubbox has become a near weekly experience. Just had the Lunch deal, a seriously banging chicken nurger, proper fries, washed down with a pukka ginger-beer. All for £9.95. Unbeatable! We were served by Sean, a most delightful and engaging chap. Recommended!!

First visit came with my son. Had a chicken burger and fries. Very tasty and very filling

Visited this place on the 4th December and will be coming back. Was served by Lee who was very welcoming and efficient. The food was amazing. The burgers were extremely tasty, skin on fries were amazing and you won’t get better halloumi fries anywhere else!

Always a treat! The hotdogs are my go to but the burgers are great too. I’m a “buddy” for a chap who adores Hubbox. Observing how the place is run it’s clear to see why. Sean runs a tight yet joyous ship. Very much recommended!:)

Table of 8, busy Saturday evening with a reservation We received a friendly welcome and were told about the drinks offers. Drinks order was fairly quick. Food was a short wait and came out with a few issues which were immediately rectified. The food was good, plentiful, although quite pricey for what it is. Wait staff were attentive and friendly throughout, despite how busy it was. One or two issues with the bill, again rectified immediately. Overall, a good experience.

Food and staff great on our visit, served by Hannah and she was excellent. Bar staff helpful on guest beers. All good! Burgers and onion rings great, Mac n cheese and fries ok.

Great place, great food very attentive staff a good vibe very clean.

a bit too crowded, tables are way too close to each other but the food was soso good far a pretty fair price, would go back

The Cornribs are fantastic. If they are on the menu order them, if they are not on the main menu ask if they are a daily special menu.

If I knew the patty was going to be very thin and dry, I would have gone to the Burger King downstairs for better value. Chips were ordered separately and quality was nice. The service is average at best but the overall atmosphere is quite nice. Shame it was raining at the time or else you can have a sea view while eating.

Loved my first visit, staff were amazing, nothing too much trouble. Food great and generous portions. Will be going again.

Had a family reunion here today and we all enjoyed the experience and the food! Service was particularly helpful and kind. Thanks 😊

Absolutely love this place! Service is amazing, food is amazing. Highly recommend!

A great experience from the start for our Friday night dinner. We were greeted and immediately asked about allergens. Sean took us through the menu in detail, explaining only a couple of things that we couldn't have and how other dishes were either already gluten free or could be made so with just a switch to the bun. All of this Sean marked up for us on the menu which was a great touch. Sides were available to us and even the much loved onion rings. The food was fantastic and we were able to have a gluten free beer too Great food and excellent service, we will be back

Originally decorated restaurant with a view of the harbor. Friendly service. Enjoy your meal.

Fantastic food, chicken burger was easily one of the best I've ever had, and my partner said the beef burger was awesome. Cheesy fries were amazing, as were the onion rings!

Personal favourite place to go, amazing atmosphere and the best staff honestly, go above and beyond to make your dining special. Never once had an issue with food, but it’s hard to pick on something so good. Will definitely fill you up! I recommend anything on the menu as it’s all the best. :)) ps drinks are also tasty

The service was fantastic. The young blond lady and young guy with glasses, really went out their way to make sure we were having a nice time and we were. The food was delicious. We ordered way too much but it was delicious. The milkshakes were proper milkshakes and ten out of ten. I've never heard of Hub Box before but I will most definitely be back.

Got in touch direct to book a group of 11 for a stag do for a Saturday early evening, no problems accommodating, just a request to pre order the main courses (for 48 hours in advance) Plenty of choice of food, and no issues with substitutions/ changes, Service was friendly, and prompt. The Food (we had a variety, was all well received, tasty and filling. I had the Boston fries (substituted sweet potato) which were very tasty, with a side of chicken tenders (again very tasty, crunchy coating, tender inside) and Carolina slaw (this had just a bit too much kick for my liking- but was probably okay for most).

We've been to this restaurant many times due to the food, but also the great staff, which is why this trip fell so far below what we had come to expect from Hubbox. We were running late, so called over an hour before to change the booking but when we arrived, we were told they'd given our table away as we were 'so late'. They told us our booking had been altered on the computer, but the website says you have a 15 minute time period in which to arrive. I tried to explain this to the member of staff who greeted us on the door, but he rudely argued with me when I pointed out we were only 5 minutes late by interrupting me and saying, '10 minutes actually'. If we're being really picky, I'd say we were around 8 minutes late according to my phone, but well within the 15 minute limit. I gave feedback after our dinner, as I often do, but was really disappointed with the response. From the reply email: We're sorry if the door host came across rude as you can probably understand it is a stressful position to be in with a fully booked restaurants and tables turning up late! Why have a policy that they will hold the table for 15 minutes if actually they get cross when you arrive late? Most businesses will acknowledge when customer service falls short of expectations and look for opportunities to improve. Seemingly not Hubbox, who simply blame rudeness on the customer. So disappointed with our visit and the response from the company.

Always have a great easy time with good food when we visit

The food was great. I loved that they had Verdant on tap.

The food on every visit just always seems to improve. My go to is the big kahuna, and it’s the best burger I’ve ever had no cap 💯

A great menu for american style food at competitive prices. I love the view and style of the venue. Really good! 😀

Food was great! Staff were very nice

Have managed to come twice in as many weeks. For a date night and family dinner with the sister-in-law's, it was great for both. The staff are incredibly friendly and attentive. The food is great so far my favourite has been the Korean chicken burger and the pulled pork dirty fries. I can't wait to try some more options in the future. I may have to wait a while though as I always end up with more food than I bargain for. The drinks menu is also varied with options for everyone. Edit: I returned today and had the same great service but this time I had the double patty Big Kahuna and shared the Boston Fries both were great!

Ate here and had a Classic USA and an All Star, both of which were less than average, considering this is a burger restaurant. They make bold claims that they "SELECT PRIME CUTS FROM TRADITIONALLY-FARMED GRASS-FED CATTLE ARE 21-DAY DRY-AGED TO DELIVER A DEEPER, JUICIER, TASTIER BURGER". In the case of our food I think someone forgot to read the memo. The meat in both burgers was dry, crumbly and tasteless. The 'hub sauce' on the USA was a bland, runny mayo like substance and the All Star was just covered in, and tasted only of, mustard. The buns weren't even toasted and arrived cold and the pickles (ordered extra for the USA) may as well have been non-existant for all they added. For the price of the burgers I would have expected some semblance of a decent burger but unfortunately they fail to reach even the level of a run of the mill drive through chain. There are, by far, better places in Portsmouth to go if you would like a decent burger and you definitely wouldn't have to spend £30 odd for two. Do your palette and your card a favour and go elsewhere.

Wonderful vegan burger, good but not intrusive staff, a bit noisy with a large party nearby but not too bad.

Great service, nice unpretentious surroundings and good burgers.

Fantastic. Food was brilliant, great service. Second time we’ve been here in the last month, had chicken dishes, burgers and hot dogs, great with our kids too. Great all round spot.

10/10 as always, customer service brilliant too!

The food here was fantastic, as we're the cocktails, and the staff couldn't have been friendlier. The teeming in the restaurant is cool too. We'll definitely go back here again.

Loved it! I've never been before, had a night out in Portsmouth and picked this place. So glad we did. Great food, lovely staff, reasonably priced, I was just upset I was too full to try pudding as they looked amazing!! Will definitely go back if I'm in the area!

Loved it! I've never been before, had a night out in Portsmouth and picked this place. So glad we did. Great food, lovely staff, reasonably priced, I was just upset I was too full to try pudding as they looked amazing!! Will definitely go back if I'm in the area!

Love this place - great food and staff always pleasant. Doesn't have to be expensive but we were celebrating!

Hubbox... Oh boy - I really dont know what to say... Brother and me attended for a late lunch today. Struggling to decide where to go - We went here. And I'm glad we did... The food was great. The Bacon Double Cheeseburgers were cooked excellently and tasted awesome. Price was also reasonable. Mac & Cheese / Buttermilk Chicken Fries portion sizes were excellent for sharing. Between 2 people we spent £65 which included 2 x Double Patty Bacon Cheeseburgers, 5 drinks, Mac & Cheese & Buttermilk Chicken Fries. They ask if you have any allergies when ordering which is pretty normal, but they asked a few times just to be sure. We also got talking to one of the members of staff who really explained why he enjoys working there... It shows! It was quiet for the time and the music wasnt loud at all. Overall very good visit and will be going again..

A nice place and when the weather is good they have a lovely terrace with views to the sea and Spinnaker Tower

Really nice and reasonably priced good.

Lovely atmosphere, very busy for a Monday lunch time so can tell it’s popular. Staff were attentive but not overly so. Food was tasty, however very small for the price and was confusing. We ordered the Dirty Disco Chicken Burger and the Notorious R.I.B, we expected the ribs to be a rack rather than a tiny sandwich and for the price it was small. The pork was cooked lovely, chicken lacked flavour and the truffle chips were good, a tad over cooked. Overall a good experience thanks to the staff as they all wished us a good day and said goodbye as we were leaving, which is a good touch.

Great service and good food. This is a bit of a hidden gem at Gunwharf Quays. I'll definitely be back. Thank you.

They are friendly and patient enough to place your order and can even help if you find it hard to choose. The food was great.

We had a wonderful time. The food was great and the staff amazing. We definitely recommend this place !!

The food was really tasty and the customer service went above and beyond.

Really long wait for food, we were warned before we ordered so fair play. Service was good for drinks and everything else at the time. I would eat here again.

Lovely food. Really tasty. Defo go again. Waitresses said unfortunately there was at least a thirty minute wait. Sat us down, took our drinks order, and within a very short space of time was back out taking our food order which came out soon after. Very impressed!

Delicious burgers, and topped fries as well as a full veggie/vegan menu, cocktails are really nice also and the hub tubs for after are a must!

Disappointed, had to wait for staff to finish their conversation before very reluctantly being shown to the table, where the waitress was obviously not wanting to be there 'served' us, her attitude was so poor that we got up and moved to the next restaurant...

I went here with my partner. We hadn't booked but it wasn't that busy and we were seated quickly. Service was quite slow. We ordered burgers, macaroni cheese on the side and our drinks. The fries were very nice, the burger was okay but definitely not as tasty as I expected for the price. The cheese tasted like cheap burger cheese and I think that then made the burgers taste not as good as it could have been. The macaroni was literally some pasta with a lid of melted cheese on top. No one came to check if our meal was okay and the waiters were standing around by the tills chatting, so we couldn't draw their attention either. so we waited until after we had finished to complain about the macaroni. The waitress said that they had forgotten the sauce on it. So we just didn't have to pay for that. Overall, I think this is very expensive for the quality of food. We came here because the reviews are very good, but unfortunately we eat out at a lot of places, so have a lot to compare it to. In response to the owners feedback. We were not offered a replacement until after we had finished our meal. A side dish is to go with a main meal, it's not a dessert.

First ever visit to Hub Box and was really impressed with the huge menu. I'm a coeliac/gluten free and was amazed at how 99% of the menu was gluten free or gluten free option. Food was excellent - especially the Mother Clucker Dirty Fries. Service was friendly, polite and genuine - special mention to Kamila our waitress who looked after us very well. Will definitely be back. Thank you!!

Food was of good quality and plenty of unique options available. The portion sizes will leave you feeling full up. My only issue would be the extremely loud music. So loud that I couldn’t hold a conversation with somebody sat just a foot away from me. We did move tables but it didn’t seem to help much. Despite this minor issue, I would still return.

We, a family of four, walked in and were acknowledged within seconds, we were greated with a lovely smile and seated within a minute of walking through the door. The menu selection is great for us and the kids: burgers, dogs, vegan/ vegi, chips, Nachos and Mac 'n' cheese. One of my girls had kids Mac 'n'cheese; "oh my god, this is the best I've ever tasted" she commented ( and she knows her Mac 'n'cheese!) The onion rings were crispy and delicious, very morish! The servers are attentive and polite. I could not recommend this place highly enough!

Very delicious meal! Dirty fries especially! Great service! Young girl with blonde hair had a fantastic customer service and was very friendly. Will definitely be back when visiting Portsmouth again.

Food was delicious. Loads of gluten free options. Highly recommend the chicken box Friendly welcoming staff

Really enjoyed our meal here. I opted for salad as I’d had junk food during the day. I have to say it was the tastiest salad I’be ever eaten, full of flavour. Himself had a spicy burger and really enjoyed it. The fruit cocktail with...

Best atmosphere, nicest staff and beyond the tastiest food and flavours!! Frequently visit here, plus student discount and great cocktails

Found a new restaurant at Gunwharf Quays today- Hubbox , fab GF menu, had my first ever nachos in 15 years , they were amazing. Menu available on line, and they're a chain in many different locations, see if ones near you.

Absolutely stunning, All staff do a great job and food is brilliant

We visited Hub Box Portsmouth on a Bank Holiday Monday early evening and found the restaurant to be quiet and only a third full. The food was good burger fare but could have been hotter. This might have had something to do with the 30...

Food is mega yum, but avoid the ceaser salad. it's just not meant to be.

Uber Delivery. Almost everything in my order was really greasy. Chips cold and soggy. Chicken tough and greasy. Hotdog, exploded with fat. Onion bhagi burnt and dry. Not a single thing was edible

Very nice atmosphere, staff were helpful and the food was very good although a bit pricy compared to others in the locale. We ordered the burger and good thing we also ordered another plate as the burger comes on its own, was hoping it would come with some fries as well but it was delicious.

Obsesed!!!! 2 times in 2 days in Portsmouth. Burger and Boston fries so delicious my fav !!!Amazing Restaurant and service !!! Always back

Awful food, burnt onion rings and half of it was cold.

The atmosphere and decor here was lovely and really added to the theme of the area. The food is delicious although can be a little pricey as you pay for sides and extras but overall the experience and the food were great!

The burgers were very thin. Not the same as other hubs. I was a bit disappointed

Fantastic milkshakes Food good but not cheap

Service was impeccable. Staff incredible, food amazing and atmosphere perfect. Genuinely one of the nicest places I have ever ever been. The price is actually very reasonable for what you get. Fantastic drinks too at a good price, reccomend the long Island iced beach.