Based on 1.717 opinions finded in 2 websites
Based on 1.717 opinions finded in 2 websites
Nº 749 in 901 in Portsmouth
Nº 20 of 31 American in Portsmouth
Opinions
Great place and good value for money with great staff
Pedro Torres . 2024-10-06
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Awful, cold food, drinks dispensers empty dirty floors, never going back!
Gareth Thomas . 2024-10-06
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food was good and the adams family corwns were a nice touch
Tharmekul . 2024-10-06
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Oh..the first bite mmh 👍 be nice to have one as BIG AS A DINNER PLATE 😄
ARTFULL DODGER . 2024-10-05
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Me and my family went to Burger King after shopping and I got the burger box meal with Cheese bits and chips and my brother ordered a chicken royal with cheese with no mayo and no lettuce and we got to the car and I didn’t have my burger and my brother have lettuce and mayo with no cheese instead of cheese with no mayo and no lettuce and we went back to burger king and they said we didn’t order a chicken royal with cheese and they said they put the burger in the takeaway bag but they didn’t
Lexie Heenan . 2024-10-05
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a wonderful experience. we loved the food and how fresh it was, workers were lovely and the food was immaculate. a couple of vegetarian options which was great for my child
shsvs . 2024-09-29
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Great experience and easy to use kiosks.
Emma Mckenzie . 2024-09-29
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i walked in and instantly was mesmerised by the exotic smell that entered my nostrils, the beefiness of the burger was so good and the fries were extremely crisp and perfectly salty, truly changed my life as before i was extremely depressed and now i am happier than ever as i have eaten this food.
Brandon speller . 2024-09-29
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Unbelievable! Simply amazing. Cant wait to be back again! You’re a whopper if you don’t come here
Šarunas Tautvydas . 2024-09-28
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I recently visited Burger King and had a good experience overall. The food was good, and the drink was also satisfying. The atmosphere was very good, and I particularly appreciated the friendly and helpful staff. It's always nice to feel wanted when dining out. Overall, it was pleasant visit to Burger King.
Olivia Heywood . 2024-09-28
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Fantastic amazing incredible service from ROBBIE. the food was so good that I think I’m gonna order again right this second because it was so delicious. Robbie was quicker than a flash, I barely even caught his name badge!
Robbie Oliver . 2024-09-27
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Clean and tidy staff happy and helpfull
Glyn Hewines . 2024-09-27
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Very friendly staff,good atmosphere,everyone works hard and with the smiles on their faces.Definitely will be back soon.
neringa tautvydiene . 2024-09-27
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Very angry that when ordering you are given the shake option but then told mot available. This isn't a huge problem but when I asked for a refund for the extra paid for the shakes the manager was almost surprised that I'd ask for this. No customer service at all, stroppy and non engaging and looked mighty annoyed I'd asked.
Deecee Simmonds . 2024-09-24
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Delicious, tasty food, great atmosphere, friendly and polite staff, did not disappoint!
Tauair . 2024-09-16
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Very good service dined in food was great service was very good very friendly staff ten out ten 👍
David Earley . 2024-09-13
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really good food, great staff, will definitely be back
Eleanor Marples . 2024-09-13
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Good experience friendly helpful staff everything was clean tables floors and toilets.Food was hot and arrived quickly overall great visit.
Pat Earley . 2024-09-13
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Lovely restaurant, food and staff.
Syreeta Earley . 2024-09-13
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Very quick food. Friendly staff.
Tahiba Uddin . 2024-09-13
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Dirty tables and floor double the price of McDonald’s which is always clean you are taking a risk eating there will NEVER go there again. Perhaps after all the awful reviews Burger King should do something about it its cleanliness
Gillian J . 2024-09-04
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Normal BK experience. With a sea view, of course. We ordered some onion rings and fries and they were both hot and ready, the burgers were classic BK quality, but I think there were some minor downsides as well. The new Fanta slush machines are broken, but I wasn’t going to try them anyways. The sea view is only visible from the left side of the store (due to the spinnaker tower just in front of the restaurant), but I think that is already enough. Good food, good experience.
Ambiguous. . 2024-09-02
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Food was fresh and delicious, exactly what you'd expect from Burger King. However, we ordered dine in, but the food was served in a bag instead of on a tray. It was a minor inconvenience, but the quality of the food made up for it. Overall, a great experience at the Gunwharf!
Marzo . 2024-08-26
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A horrible experience. We went there for a meal after a movie and we were extremely underwhelmed. There were flies, workers were shouting at each other, and food/packaging on the floor. It took ages for our order to come, only for my burger to have a piece of someone’s glove.The straws, napkins etc were all in different places than drinks ,it was extremely confusing. I will not be coming back :(
Mia Sharpe . 2024-08-18
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Great staff, service was very quick. Very handy to have in Gunwharf!
Henry White . 2024-08-07
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Extremely good service. Very friendly staff
Collins Kiprono Biegon . 2024-08-06
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Ordered an Angus was delicious would recommend to a fried Jack was helpful, explained new drinks to me had one it was good
Gaius Baltar . 2024-08-06
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Looked like a bomb had gone off, rubbish everywhere
Bungy Williams . 2024-08-06
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Great food and friendly service
Josh Earley . 2024-08-05
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Had a wonderful experience ☺️ so many happy staff members expecially he Robbie was the best he gave me good advice and showed me how to use the drinks machine there was a spillage so he was straight over to clean it before anyone seriously injured themselves
Jordan Walden . 2024-08-05
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Ordered via order point. The shop was dirty, spilt drinks on floor , rubbish on floor. Toilets smelt awful. The young girl who served us was miserable, if she had smiled should would have cracked her face . Very poor
caroline palmer . 2024-07-31
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I didn't know where drinks machines are until Brandon Speller helped me, such a kind soul, I would go again for accessible and kind staff xoxo
Kira Fox . 2024-07-16
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YOU MIST TRY IT !! , i think its for limited time
Ibrahim Al Megren . 2024-07-09
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2 cheese whopper without cheese, so they took the burgers on the back added some cheese but the meat was already cold, so no melting. The bread was so soggy that it kept crumbling. Ordering system is a total mess,.it is kind of random order fullfilment with excessive waiting time. They hide ketchup and you dont get any unless you ask. By the time your order is ready as you ordered it and paid for, everything is cold. Will go to Five Guys instead next time we visit Gunwharf Quays.
E. Leboeuf . 2024-07-01
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Lovely Place in a Lovely Location especially this summer! Lots of people will Get that Whopper!!
mark lambatan . 2024-06-29
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Love coming here, always a great experience
Lou Adams . 2024-06-29
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Such a nice hospitality with good food.
SK Kanta Reza . 2024-06-27
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Quick service, friendly staff, fresh food
Tahiba Uddin . 2024-06-21
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The reason why 2 stairs it's because my older was abit wrong my burger had pickles on when I didn't want no pickles and the burger didn't test amazing but the service was good but forgot my other burger but it was ok at least it was hot and the ice for my drink didn't work so I couldn't have no ice in my drink
Clay Johnson . 2024-06-20
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came in mainly for a drink but ended up getting food aswell,, love that i could buy a cup and just keep refilling it to fuel my coke zero addiction
Ella Cripps . 2024-06-13
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lush atmosphere am obsessed with the hallumi fries,, can rival spoons
Ella Victoria . 2024-06-13
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came in the morning this time, and loved how that meant there was no que or crowds since it seems that every time i come in it’s just so busy!
Ella Victoria . 2024-06-13
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No ice in drink machine, all drinks cola Fanta sprite were flat felt like days old drinks what have been left out opened discussing. Unfortunately it was taka away so didn't try drink on spot otherwise would have returned it. Whooper burger was alright , more simpler ones where dry and not much to add. Chicken nuggets overstated basically not edible. No bags available for takeaway. All chairs up on tables which made feel that place is about to close but was only half past six. Will not visit this particular place again. Maybe just bad day in there but anyway not recommending!
Cynthia Buckthorp . 2024-06-11
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It's a Burger King, but must say toilets was clean and tidy
Neil . 2024-05-31
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So confusing, no idea where anything was layout in this place is awful. Salt, straws and sauce sachets were kept behind the counter. Do they not trust people to get them themselves? I didn't know where the drinks machine was and when I found it, it was probably the saddest cola I've had. Flat and for some reason it was bitter? Food was fine. Having the order machines a plus when you have social anxiety but the sauces being behind the counter is stupid. I will probably not go back here. Lol
Lil Net . 2024-05-26
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If I had the option between skydiving and eating some great food I'm choosing the food, great burgers, loaded fries are a definite addition and the drinks are definitely refreshing after a hot day, the staff are an absolute delight and helped massively with my order 10/10 would come again
Mat Bichard . 2024-05-12
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Wanted to try the new tangy cheese doritos chicken fries and burger....did not disappoint! Absolutely amazing! Not had a burgerking in years, I hope you keep it on your main menu as I will be coming back for more! As i was waiting for my food, I was admiring your stuff as they work so hard! Great job everyone :)
Hayley Malloy . 2024-05-12
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euphoric culinary experience. mega cheeky.
Philippa Stack . 2024-04-17
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A true, and fully immersive experience of incompetence
Blocky . 2024-04-17
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Staff were so friendly, great atmosphere
Travis Ray . 2024-04-07
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Staff were so friendly, great atmosphere
Travis Ray . 2024-04-07
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Took ages to pay and then the food arrived and it was cold and the place was empty so shouldn't take that long
Jade Plant . 2024-03-24
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Great tasting food and friendly staff!! Good place for a quick bite!
Anuja Thomas . 2024-03-02
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This is the BEST Burger King ever, after visiting other Burger Kings, in the UK, Italy ans Portugal, I thought that it could get any better than the ones back home. But I loved it, the salad was fresh and the burger was hot and well cooked just how I like it. Not to mention my kid that got a free pen, a map and a crown! I would totally come here again!
henrique santos . 2024-02-29
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My daddy took me to Burger King and I loved it, there was lots of fun! The people behind the counter even played with me so I was not feeling alone! I will never forget this birthday, thank you all for everything! (He loved the manager Josh that was on the shift and a crew member called Harry).
Henrique Santos . 2024-02-29
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Restaurant was dead, with only 2 families and a table off two the restaurant was filthy. And to top it all off the warmest part off my meal was the milk shake 🤦🏻♂️. Not coming back, wouldn’t recommend.
Spam Spamaccount . 2024-02-23
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Dry burgers not hot 😩 Tables uncleared and rubbish on the floor. A dump. Staff lethargic. Not the standard one would expect in a prestigious location. Would not go again
SallyB . 2024-02-02
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Normally enjoy Burger King but in the gunwharf restaurant I found a very long hair in my burger went to complain and there was a cook with very long hair cooking without a hair net so asked for a refund and left won’t use this restaurant again
Lee Noakes . 2024-01-31
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very nice food served quick, worker called josh was lovely served me perfectly!
Hayden Perry . 2024-01-25
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Great customer service and food
PEDRO Santos Torres . 2024-01-25
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Good place to grab a quick bite to eat. Cheap, fast and tasty, what more can you ask for? The staff are friendly too - Pedro was lovely.
Jack F . 2024-01-19
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Went the other day for a meal and I really enjoyed it, specially the onion rings, the service was polite and very helpful.
Paula Jiménez . 2024-01-19
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We loved the whopper, its one of my favourites. The oreo milkshake is a 10 out of 10 as well. I've been to many Burger Kings but this one I really liked, it is also very close to the sea and you can go for a stroll before or after the meal. Shoutout to Pedro, great customer service.
Sandra Jiménez Torra . 2024-01-19
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Great place to eat I would highly recommend
Josh Solomon . 2024-01-18
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Very good service in a nice restaurant
Sam . 2024-01-17
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Food was lovely and fresh, the people working were helpful, and the person cleaning tables was nice and chatty!
Harry Ozzy . 2024-01-16
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Very busy. Food was dry. But it turned up quickly. No lids or napkins or straws given had to find them, very low in stock. The meal we ordered had small burgers.
Robert Lock . 2024-01-15
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Food was tasty. Service was quick. Really enjoyed my experience here
Teia Deacon . 2024-01-11
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Crime against food Meat dry, chewy, tasteless. Dirty, almost green in color. Bun so hollow it falls apart. Barely any toppings or sauce inside.
Mr Ajay . 2024-01-10
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Great time at the store, manager was very enthusiastic
Charlotte Warner . 2024-01-09
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It was horrible . Mushed chips and wrappers were all over the floor, the service took ages; and when we finally got our food mine had a piece of a workers glove in it . Will not return (I posted this now but was a few months ago)
Mia Sharpe . 2024-01-06
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Portsmouth's Burger King, a messy sight, Tables grimy, orders not quite right. A fast-food tale, humorously s...t, In a kingdom where clean's out of sight. Spinnaker Burger King, what a jest, Dirty tables, order not the best. A tale of a pathetic culinary quest, Where cleanliness wasn't a guest.In Portsmouth's realm of the Burger King, Tables dirty, orders missing more than a wing. A laughable scene, a fast-food fling, Where tidiness didn't ring. Next time it's to the clown not the king of poor hygiene.
N R H . 2023-12-29
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light purple haired girl is hot, would smash, 10/10 going again
nic dowse . 2023-12-26
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It's Burger King what more can I say, a Whopper will always taste better than a big Mac in my book
Chris Lake . 2023-12-25
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Comida maravilhosa. Funcionários muito prestáveis. Foi um dos momentos altos da minha visita ao país :)
Inês Neves . 2023-12-23
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Great food every time I visit and always friendly and helpful staff, look forward to my next visit......which will be soon 😁
Steve Smith . 2023-12-21
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Great, the service was quick and was overall fantastic.
Izzy Aquilina . 2023-12-20
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Will go again. Helpful and polite workers. The manager Josh was extremely helpful. Place was clean and tidy. Calm atmosphere and lovely burger.
Spudy Aquilina . 2023-12-20
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Scran was bussin tbf. I ate a burger it was very good 👍
Rhys Lambert . 2023-12-18
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Food was nice, fresh and hot. Dude on front counter gave service with a smile and was lovely, man cleaning tables wished me a nice day too :)
Benjamin Hessey . 2023-12-18
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Staff was very friendly and welcoming. The place was very clean and the food was quick and came hot.
Akino . 2023-12-18
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Food took forever to come, couldn’t add a meal to the order and the male toilet door was broken
Gingerwiza . 2023-12-18
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Despite it being very busy (very understandable as it’s during Christmas), the staff were working really hard to make sure everyone had their orders at a reasonable time!
Kayleigh Marks . 2023-12-18
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Service terrible. 20 minute wait from ordering to collecting. They really need to buck there ideas up
Steve Moffitt . 2023-12-16
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I've got real bad food poisoning from here and i know it's from the food i had here because i hadn't eaten anything else. I had the chicken nuggets, bad chicken🤢 Also had an unpleasant smell in there, floors were sticky with drinks, completely ran out of ketchup and had to pay for mayo so no sauce and litter on the floor inside. not very pleasant. And now im very ill 🤡
Sophie 321 . 2023-12-05
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Really fast service and friendly staff, food was nice and hot, very nice
Darcy Forrest . 2023-11-30
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Great branch at a great location. Couldn’t have asked for better service
Freddy Hart . 2023-11-30
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Service was great! Love the new burger😁
Morgan Little . 2023-11-30
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Food was ok but the service was very poor. 2 out of the 3 dispensing drink machines were completely out, and the remaining drink dispenser only had full fat regular Coke, with no flavours. When I pointed this out to the staff they just walked away and shrugged. I asked for something else and they provided me with 250ml Capri Sun (Only had black current) which is a child's drink, with paper straw to drink with. Surely they should have been aware and should have informed the customers of the issues prior to completing the purchase or at the very minimum a sign to that effect would have done. I will not be going back there again.
David S . 2023-11-23
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Cleanliness was lacking, staff seemed to be losing the will to live. Asked for mayonnaise and was told "mayo is 30p". 30p for MAYO??! If that's true, that's pretty ludicrous. Burger was cold and dry. Not a good BK.
Jessica Hughes . 2023-11-20
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Same as any other Burger king really. Had run out of mayonnaise sachets, the only choice was to buy a plastic pot for 55 pence - rip off! Food OK except the chips had been over salted.
Mark Guest . 2023-11-09
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Large burger king in Gun wharf quays , it used to be so busy before the ordering system changed to the large tablets whatchamacallets appeared , today it seemed very calm with a sense of order as there wasn't really a queue and the baying hordes of people trampling on each other to get to the front service desk to place their orders. Seemed quite tranquil and humane really.
Lord Mayor of Westergate . 2023-11-07
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Probably the cheapest place to eat at Gunwharf Quay. Tasty and freshly made, very busy but turn around time quick so managed to find a table without a problem.
Deborah Capocci . 2023-11-07
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I went there in person and still the orders are cold. Also The place is filled with flies which really spoils my appetite.
Dan . 2023-11-03
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Used here quite a few times, no issues and plenty of seating.
Kurt page . 2023-10-30
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Waited ages for food, self service not working , ordered items not in bad , dirty tables outside ! Disappointed visit to BK today
Rachel Chappell . 2023-10-21
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Nice place to stop off for a quick bite every now and then 😀
Keith Price . 2023-10-21
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Great location, really nice friendly staff 👍 👌
Lee Bilston . 2023-10-09
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Dirty floor, dirty tables and dirty toilet
Simon Reynolds . 2023-10-05
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Food was warm at best, but the soda machine was awful, not cold, not fizzy, toilets needed a good clean also. Won't be back here any time soon.
Ian Lintell . 2023-09-27
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8042 Opinions
A Mickey D’s manager once told me that ‘if’ you want fresh hot food, then please don’t hesitate to ask the order taker to make a ‘fresh drop’ on your item such as fish fingers. I’ve always done that, but still I have to check the fish fingers since they quite frequently make a mistake and put in the old ones that are well well past their freshness I visited today the 6th of Decemeber at 2232. I waited about 5mins before I asked for someone to take my order. A young man was in the middle of processing an order and appeared confused so I said please finish what you are doing I shall wait. Meanwhile a young lady came and took my order. I asked for two happy meals with fish fingers and asked for them the be dropped fresh for my order and I also clearly stated I am more than happy to wait. She told me that she would personally ensure that I would get fresh fish fingers and that to not worry. I asked her her name and she told me she was Bernie. After awhile the orders were ready and she gave them to me and I went to the car and decided to check the fish fingers as it seemed like something was not right. And to my surprise the fish fingers were not only rock hard they weren’t even like warm. I returned back to the store and Bernie did not seem as happy and as cheerful as before. I guess she has assumed I’d trusted her and that I’d be upset when I got home. I didn’t yell, I didn’t cause a scene she went and told the manager. A largish young lady with dark rinmed glasses who just looked at me casually and didn’t even bother to come and talk to me. I simply was served the fish fingers after the allotted time and this time although fresh, it seems the met were taken out before their time as they had no actual color on them. Am I being picky? Am I wrong? It’s not as if when McDonald’s tells you that you owe them £9,24 that we can pay them £8 and they’d be happy. Whatever they ask for we pay, so why is it so difficult for the staff to simply get the order right. Bernie asked me if the £11 she was making is worth people yelling at her. I said no one should be yelling no matter what the reason. Anyway needless to say this store like a few others sure needs customer service training. But hey for me, I will avoid it like I avoid a few others. Wherever McDonalds stores fails, the local KFC pickup the business. And they have so far always been on the money.
124 Opinions
Great burger but that’s where the good story ends…. Had to wait about 10 mins after an online order on a very slow responding screen. Place looked tired and dirty, topped off by a fat/waste container with a disgusting waste pipe attachment on the counter. Food arrived in a bag despite ticking eat in - no big issue here. Self service coke machine broken , second one out of coke. Third no ice and a very warm non fizzy drink was dispensed. Finally found the ice in the second machine worked. Back to meal, whopper was actually very good. The loaded fries were terrible and literally grease was pouring out the bottom of the box. Whopper was £4.99 total bill was over £10 so the fries and drink raised the price and I felt totally conned. Wasn’t worth complaining as by looking at the staff they couldn’t give a monkeys about the place.
27 Opinions
Just had food delivered and it was absolutely shocking ordered 3 meals all with drinks but only 2 drinks come which was both wrong completely ordered 3 cokes and got 1 ribena and 1 Diet Coke and the food was all ice cold
144 Opinions
The first time we came here, the workers were busy making tik toks instead of our order. The second and final time , the workers said they were out of ingredients because the refused to prepare them. Whoever manages this location is irresponsible for letting teenagers run a store into the ground.