The White Horse in Guildford

The Manager Kim was amazing. Perfect place to chill. So peaceful and such amazing history to this place to have a look at.

Just came in for some drinks, was served by a Kelly, lovely experience, lovely customer service, overall a lovely trip.

Amazing atmosphere, the staff are so friendly and bubbly and so much happier since the new management change Came here for Friday lunch but will bring mum here for mothers day now

Reasonably priced, good food (lunch) Beautiful pub in a stunning village. Accepted BLC discount too. (Food)

Unfortunately I have to give a 1 star due to the rudest bar staff i’ve ever encountered at a bar. I asked the dark haired man in a blue shirt if they served hot chocolate (it was sooo cold!) and he blunty and abruptly replied ‘unfortunately not’ (which may not sound rude if you’re reading this, but I was so taken back by his response). He made us feel super awkward when we asked if there were any bar snacks. He absolutely ruined this experience as i’ve wanted to come to this pub for ages. I feel staff here need some basic customer service training (just be friendly!)

We didn't eat here just had a tea and coffee which was reasonably priced and quickly served. Very friendly welcoming staff. Only downside is the very limited parking in the village particularly on a sunny Sunday afternoon.

Charming place. Excellent food.

Popped in at nearly 3 pm on a Friday afternoon - seemed like a cosy spot! However, we then ordered drinks and were about to order food when we were told that we could only place an order in 20 minutes because the chef was too busy. We asked if we could just place an order now and said that we were happy to wait but were then told again that we could not order at all until the kitchen was quieter. I wish we had been told about the wait before we were seated, given menus and bought drinks - I think that would have been fairer to us especially since we had made it clear we were here for lunch. I’m afraid the service from the gentleman who told us this was also rather indifferent.

This is a great pub with friendly staff who are exceptionally hard working. From what I could see see one man was working the bar on a Sunday. I was sceptical at first thinking it might be a bit of a tourist trap with The Holiday being filmed here but the food was fantastic.

Due to getting lost en route we arrived a little later than we’d planned , unfortunately just as the kitchen was closing. However, we decided to stay for drinks and await the return of the chef. So glad we did. Lovely food and excellent service , would definitely revisit. :)

This pub felt about as welcoming as a locked door. It’s clearly a local haunt, and if you’re not a regular, expect some side-eyes and awkward silences. The atmosphere was colder than my pint, and the patrons gave off a ‘you don’t belong here’ vibe. If you’re after a friendly, inviting place, I’d strongly suggest looking elsewhere—unless you enjoy feeling like you’ve crashed a family reunion uninvited. 2 out of 5.

Such a nice place, the staff were so lovely especially Tabitha. The food was really nice and the restaurant just had a lovely atmosphere about it. Would definitely visit again.

Nestled in the gorgeous village of Shere, this is a great, dog friendly pub. Dining with dogs is allowed in the bar area and there is also a dog free dining room at the back of the pub. A scene from the Christmas favourite film 'The Holiday' was filmed in the bar area, just inside the entrance. The food and service are great. The village is a super place to spend a few hours, browsing and walking.

Came on for a lovely roast dinner last Sunday. We had the roast trio which was absolutely delicious. The staff were so friendly and welcoming. Tom at the bar was very chatty and made sure we had everything we needed. Absolutely loved the doggy station, was a really nice touch! Thank you!

Sat in the bar area by a door was freezing. Radiator was off there was a small heater. Roast potatoes were appalling there were like fried and stale awful !!!! parsnip was rock hard couldnt even cut it. I judge a roast on the roasties and they was bad. Slow cooked beef was amazing, and the swede mash and nice you had all the sauces to go with it. Kids mac and cheese tiny. Garlic bread was cheap and Not good and so was the one pig in blanket for £2.99 I think. Kim behind the bar was lovely and good at her job The other pub at the top of the village the roast looked unbelievable will try that next time

Went for a Sunday roast, staff were quick, attentive and very friendly. Will be attending again to enjoy this lovely pub and beautiful walks near by

Wonderful pub. Huddled by the fire where Camren had her date. Didn't eat.

We visited for lunch today. Was greeted very warmly by two lovely members of staff. They were very attentive, friendly and service was excellent. The food was great and arrived quickly and we had a lovely cosy table by the fire which our dog also enjoyed! Could not ask for more on a chilly day. We will definitely be back. Thank you

We always love this pub, amazing staff and ambience.

An idyllic PUB in an idyllic town. Apparently he became famous because of the movie, but it wasn't necessary... HE'S VERY CUTE!!! You can't eat, everything reserved, a few pints and continue the march through SURREY…. Time for GUILFORD!!! For the owners, surely yes!!!! 🤣🤣🤣

Always a great time at this pub !

The visit was a meal out for my birthday. It was my second visit & I'd always wanted to come back for a meal. I was very impressed with the menu. I'm vegetarian & my options were interesting & different from the norm which I really appreciated. The service was good and the pub itself was lovely & cosy. I love a quirky oldey woldy pub. I couldn't fault my visit.

Terrible slow service from the bar and the tables were covered in dirty plates and empty glasses. They didn't even thank us when we cleared a table for them!

Fantastic pub in a lovely location. Friendly helpful staff and great food.

We visited the pub off the back of The Holiday movie. However, the experience went way beyond that. When the 8 of us arrived we were told it was fully booked. Luckily we had a booking. The staff let us know they only had 3 staff serving so please bear with them. The service was 11 out 10. Just brilliant and the food was fantastic. Along with the village atmosphere, the family lunch was just brilliant. Thank you

Visited Ripley whilst house and dog sitting for family and went into the pub for the first time. The White Horse was a vey cosy pub with an open fire and friendly locals.

There's something really cozy about this pub, if it weren't for the staff. No hospitality like you would otherwise find in the country. The bar is full of people using glasses that no one seemed to care about. Apart from the staff, it is super cozy and attractive.

We booked for a Sunday roast yesterday. The atmosphere is really cozy and the village is very pretty. However, the service wasn’t the best, a bit slow even though it wasn’t that busy at that time (12:15pm) and the staff was not really friendly. The food was horrible. The meat wasn’t roasted instead, it was boiled! The potatoes were probably cooked the day before ( if not even before) they were very hard and not crunchy at all. We have tried a lot of Sunday roasts and this was the worst by far. I am sorry to say that.

Rude staff told me to fob off and they couldn't accommodate us, because we're not a local snob

What can I say, such a lovely place! Lovely atmosphere, great Service, food was tasty & fantastic drinks selection. Tom and the team clearly know how to deliver a perfect service. Will definitely be back again soon!

Was hoping for a lovely roast lunch and was sadly very disappointed. I don’t normally trust Greene King for quality food but hoped this would be better due to The Holiday crowds it attracts. The roast was one of the worst I’ve had, the potatoes were possibly out of the microwave?! Overcooked Yorkshire and beef. The lamb shepherds pie was inedible, as was the cauliflower cheese. Also had to return my glass of Shiraz that tasted like vinegar. Would definitely only get a pint and some crisps if stopping by this pub! Atmosphere is adorable - such a shame the quality is so poor.

App not working. Please don't use a robot for communication with a living peoples. Finally who pays the bill? The robot???

Unfortunately I can't say more because we didn't have the opportunity to eat there. You have to book. But they were kind in letting us visit the interior, which is really very beautiful and characteristic, in the diversity of the rooms.

Would give 0 stars if possible. Tried to book a meal here for a big family get-together, and as it was a large group had to fill out an online form. I heard nothing for 2 weeks and then just a bland email to say we couldn’t be accommodated, no explanation, no apology. This would’ve been our first visit to this pub but will never happen now! Extremely poor customer service.

Christmas festive menu advertised all over internet. Then I went there on Christmas Eve for my partner’s birthday and been told by the staff that they’re “saving the Christmas dishes for tomorrow”. Quite nice food, although bits of the dishes were not perfect, like cold fries and a hard puff for our mushroom pie. No service at all, nothing more than regular pub service, while on the website looks all so different

Such a charming pub with fantastic atmosphere Child friendly We did not have to wait long for our food Would recommend and will definitely return The village itself is too worth exploring

Guys, what happened, we used to come here for Christmas every year.... This may be the last time. Bad service and slow at lunch. Food burnt and no tasty . Please check who was cooking the 22th December ... Hope this helps you

Was really quite disappointed. Food was ok (although my meat was hot on the outside and cold ish on the inside); but the service was horrendous. I mentioned my meat was cold in the inside and the waitress wasn’t sure what to do. There was no apology, just a shrug, But the other waitress (I think possibly the manager), had so much attitude, and made you feel like you were an inconvenience being there. We would’ve stayed long but there was honestly a weird vibe and we didn’t feel welcome.

I was happy with my choice of food however two people in my party ordered the Garden Plot Medley and were disappointed it was cold - they were expecting it to be a hot meal - perhaps this could be more clear on the menu. The most disappointing thing was the Apple Tart dessert- this was hot but clearly just microwaved to heat. The pastry and apple were anemic and stodgy and not baked at all - it looked extremely unappetising. Also - the pub was very cold. We were sat directly in front of an old outside door which although closed, was very draughty. It’s disappointing that an old traditional pub with real fireplaces don’t have the fires lit on a winters day.

We had a great time, amazing food and the most fabulous service from Kim!!

Unfortunately I have to give it a 1 because of our experience. We paid for a starter which then we were told was not available. I asked the man at the till to just refund us for it, however he refunded our whole bill and made us pay again. Fast forwarding to today, it's been 5 days and none of us have received their refund and have to now take it up with our banks. I would've given this place a five stars if it wasn't for the fact that they took our money twice and didn't refund us

Tabitha and Tom were the most lovely servers and made my boyfriend’s birthday very special. Food was great and the atmosphere was perfect too. They ensured we had a good table with lots of space which I appreciated.

Beautiful setting, lovely fire. The food was amazing and the man working there was very friendly.

I had a fab time, service was amazing. Kirsty was a delight as was Tabitha, definitely would come here again. Brilliant atmosphere and was a sucker for that sticky toffee pudding as well. Yum! 😋

Great pub with amazing atmosphere right night to the river. We can in Dec during raining evening so didn't get full experience of river and outside. Staff are really friendly and helping. I had sharing platter and daughter the sausage and chips which looked great.

Tom and team were amazing, this place is on the way up from previous years

thank you tom for such a lovely evening, and thank you for the recommendation of the festive Beef cheeks it was amazing ❤️ i left my number on the receipt

We came here because of the Holiday What a wonderful night I’ve had thank you to Tom Tabitha and Kim.

Excellent meal, good atmosphere

First time here. Lovely pub and great setting. Kim really looked after us. We will be back

Our party of 8 enjoyed a marvellous festive celebration. We all agreed that Tom was an outstanding server with an exceptional sense of humour and terrific knowledge of the history of White Horse and the movie The Holiday.

Absolutely amazing service and Food .I would definitely recommend! !Great atmosphere lovely staff

They do the most powerful cooked breakfast ever!

We like the pub , we prefer the pub than sit in the restaurant ( same food ) Lovely people, great ambient ( Sometimes food could be better)

Really lovely vibe, all staff is so lovely, Martin was so attentive and made sure my drinks and food were correct and the chef, David made the most delicious food. Definitely recommend, everyone is always so welcoming and warm and Tom was so great when we ordered some drinks at the bar at the end of the night. 10/10 !!!

Cosy and friendly pub. Highly recommend.

Visited here with a friend of mine and received wonderful service from Tabitha! Such a lovely place and just beautiful decor!

Great beer selection and good food, we tried their festive menu and it was delicious! Served by a quirky lad Tom, he’s definitely a character to meet!

Tom was a wonderful server; we’d gladly return for his excellent service and the delicious food. The atmosphere was cozy, with just the right balance—not too busy, but with plenty of seating and a lovely fireplace adding to the charm.

Unexpectedly good food had by all, My sea bass was delicious. Excellent service by Thomas who was very helpful, attentive and entertaining! All in all a really great night out with friends.

Friendly staff, Tom served us in this beautiful village pub with great food options. We had a lovely meal this evening and a super shepherd's pie! Even luckier was the festive decorations had just gone up and it gave an even more romantic atmosphere.

Amazing pub but the costumer services was not so great. We believe it was the manager/supervisor the problem. Bar staff and waiters were fine. When we arrived we didn’t book a table and the manager/supervisor told us we couldn’t sit down as we haven’t booked and that all the tables were reserved. However we then went to the website to book a seat and all time slots were available after 15 minutes of us arriving. We didn’t understand why he didn’t want our sale as there was 4 of us in the party. If it was a booking only pub that’s fine but he should have told us please have a look online and not dismiss us how he did.

Thomas provided a formidable service

The White Horse is a lovely pub; however, every time we go there most of the ales are off or coming soon. It's 5pm on Friday and 3 of the four ales are off! The only one available is unknown to us and too strong. This seems to be the case every time we go there! No wonder it was quiet.

This is such a beautiful pub with such lovely staff. The place is being managed so well and we’ve seen great improvement in the past few months! The food is delicious and wonderfully priced for the quality, with a lovely atmosphere and such friendly service. Absolutely love this place!!

This is a lovely pub in a very picturesque village. I really enjoyed the 7-hour slow cooked beef rib and would definitely order that again! The brownie was also great! We were a group of 6 people and everyone enjoyed their meal. The staff were very nice. Just one small point for first impressions, no glass collection on the outside tables where we had to wait while our table was being prepared. All the tables were full of used glasses and bottles! But on the whole a very nice experience. Thank you!

Place was busy. Food horrendous - no one came to clear the plates to even say how awful it was! Left everything on my plate. Had beef on bone - more like sinew on a bone. Left hungry. Such a shame as been before and food and service was good. Shan’t be going back very disappointing!

Had to wait 2 weeks to get a booking and i can see why. Excellent food and cheaper than most lunches. Highly recommend the Sunday Roast. Xxx

A nice pub in a quaint little village. The lunchtime food was really good, especially the burger and the Tea ale was pretty decent too. Staff were welcoming and friendly.

Lovely rustic pub with a fireplace and a lovely interior. A few taps with good beer selection. The food is alright, fish and chips were as it should be.

I had a cheese burger and a pint with my dog scout, the burger was really good scout was given water and treats although the pub didn't have many people in I found it a comfortable place to be

Great food lovely people recomend to others

Beautiful roast at a very reasonable price for the area and aesthetics - friendly team on today with very attentive service and short wait time on food. Good quality wine, and bitter! Would highly recommend!

Had the most amazing breakfast at this lovely pub today. The food was incredible and the staff made the whole experience so wonderful. Will definitely return! Roaring fire in the morning was a perfect touch.

Tom was fab! Made dinner very fun! Got everyone laughing and provided extra cookies so dad wouldn’t starve 😂! Thanks a bunch for all the drama! The food was great and the service was the best.

Love this place in the cute Shere! Chic design, cosy and very comfortable place; staff very friendly, efficient, food fantastic, tasty and great portions; definitely re-revisit soon!!

What a lovely pub, really cozy, clean and great food. We were look after by Thomas and the shepherds pie he recommended was the most unusual but incredibly tasty shepherds pie I’ve ever had! The white choc and pistachio tart was yummy and even the starter was a healthy tasty one. Highly recommended with or without the history of the films from there and the area.

Bitterly disappointed with my experience there. It took 25 mins for anyone to come to the table to ask for drinks and order. Starter came out luke warm and haphazardly placed on the plate. On the rare occasion someone came to the table we felt like a problem rather than a customer. Roast was ok. Vegetables were al dente and cauliflower was freezing.. they took this back and it was clearly scooped out and microwaved then plonked back into the small pot served in. At this point we asked for another drink, which never came. Eventually someone came to collect plates and we asked again for the drink and dessert menus. The drink came and nothing else...after another period of waiting we had enough and went to find someone to pay.. a server saw me waiting and did nothing until I asked to pay after having enough of waiting.. she marched to the bar, issued a bill to which I had to question the 2 drinks placed extra of which we recieved 1.. (so quick on the spot to put it on the bill but not deliver) She snatched it back.. demanded payment on the till and as soon as approved, marched off.. sarcastically I said I didn't want a receipt and the man who sat us apologised profusely, unfortunately too little too late. The pub was busy when we entered but not when leaving, either understaffed or unorganised... and clearly dines out of the fact it resides in a beautiful busy village and had shown in a film. Won't be coming back

I booked a Sunday lunch for a friend’s birthday and was really looking forward to a delicious roast. Sadly it was very disappointing. Good: The atmosphere is great and the staff were very friendly and they gave my friend a piece of cheesecake and sang her happy birthday which was very nice of them. Bad: Despite being friendly, the service wasn’t great. We kept being told they were very busy but as I had to book 2 weeks in advance and it’s a famous pub I assume Sundays are always busy so they should be better prepared. Most of the food was mediocre at best. The garlic mushrooms on toast starter was decent but the fried calamari was quite tasteless. One of us got the slow cooked beef rib which was decent but two of us got the roast trio and it was terrible. The piece of beef in the trio was so tough we couldn’t even cut it, the “roast” potatoes were more boiled than roasted, the Yorkshires were so overcooked they were hard and brittle and the whole meal was very bland. We spent over £200 for 3 of us and it was definitely not worth half that. We are staying with friends in Shere for a few days and had planned to go back for dinner but we’ll probably try somewhere else.

What an amazing evening, will definitely be going back, thank you to all the staff.

Had the steak pie, like most pies was a lot of pastry and gravvy and barely any meat. What meat there was was grisly. Then had strawberry Eaton mess, with not a single strawberry! Not one! Service was great, chatty and enthusiastic waiting staff that help ease the blow of the average food.

Had a lovely lunch at the White Horse recently. Wanted to go for a long time but never managed to book a table in time. Martin & Nathan were very accommodating to store our bikes away and let us sit by the fire to dry up from the pouring rain. Great atmosphere, a bit of banter! Loved it!

Lovely pub in a very pretty village, food was really good and the staff were super nice.

I absolutely can't fault the food. It was cooked beautifully and the portion sizes were fantastic, especially on the young eaters menu. I don't go many places these days where I actually couldn't have eaten another bite and for me, that's really important. The service on the other hand was somewhat lacking. I was stood for almost TWENTY minutes waiting to be shown to our table. The place was busy, they apologised. Less than ideal but I accepted it. The wait for the food was long, that was explained, we accepted it, not a problem. The sad fact is that we were completely let down by our waitress. She literally couldn't have looked or been any less interested in us or her job if she tried. She was simply miserable. She brought our starters out, didn't clear the plates. Brought our mains out and only took a couple of the starters plates that were in her way. We pushed want remained to the end of the table and that's where they stayed until a far more attentive waiter came along and cleared them. I was charged for a drink that I asked her for and didn't receive. When it came to settling up, we didn't leave a huge tip having spend £230 on food and drink and the look on her face was disbelief, like she thought she'd earned one. Disappointing that she'd put a bit of a dampner on an otherwise lovely meal out.

Staff were amazing and couldn’t have done any more. Food was great. Been coming here for years.

Thank you for the wonderful food, we loved the fish and chips and the halibut! Thank you also for such a great service. We loved the location and the atmosphere! Would love to visit again!

My wife and I visited for some lunch beautiful traditional pub in lovely surroundings and seriously good burgers and the mushroom starter was amazing, we were served by Martin very welcoming and polite couldn't fault our visit would definitely return 5*

My only star is for the staff (albeit there were only about 3 of them) but couldn’t fault their attentiveness and professionalism. They were the only positive and tried to make the best of an extremely poor experience for us, which we realise wasn’t their fault. We arrived and it took around 15 minutes just to be seated as the poor woman behind the bar was seating people whilst also serving and taking food orders. When we got our menu’s, we had to ask 4 times if we could actually order food (we counted 4 times within the space of around 20 minutes that we got up to ask one of the waiters if we could please order). The food came within a reasonable time but was SO unbelievably shocking! The potatoes were really quite inedible and the rest was below average, cold and lacked flavour. We were given a fresh bowl of potatoes, having complained, which were fine but not particularly enjoyable. Unfortunately the two other parties in the same room as us (a couple and another family) had also complained about the meat (which we overheard had been refunded) and the potatoes which they had also found inedible, so we knew it wasn’t just us! They said they’d come for a wedding anniversary but wouldn’t be returning. We had been for a lovely walk and wanted to celebrate my mum’s birthday as a family and this was such an anticlimax and really not what we were expecting. Don’t normally leave reviews but we will never come back for food and certainly wouldn’t be recommending it.

Martin attended us really well. Please promote him.

Really delicious chicken and bacon ciabatta in a lovely pub. Apparently staff were new but it didn't show and they were charming despite it being a very busy period.

Haven’t visited this lovely, ancient pub for so many years since it became a Chef and Brewer and we had a truly delicious lunch today. Really good menu catering for a wide range of tastes. Food was very well presented, the beers and Aspalls cider were excellent and the staff so enthusiastic, friendly and diligent, working at a ferocious pace. Well worth the two hour walk and we are looking forward to returning on a regular basis from now on. Well done team.

Great food, great location. Goos service!

The friendliest staff I’ve ever experienced in a Pub - another Pub in the village make you feel distinctly unwelcome. Beautiful location and definitely a place I will revisit.

Beautiful and very kind staff. It is also worth a visit for all lovers of the film with Cameron Diaz

On of the best pubs i’ve been to!

Food was so tasty I will definitely have to go back. I had the lamb shank shepherds pie with a pint of Surrey drop locally brewed Ale 🍺 which was also very tasty. All followed up with a sticky toffee pudding to share 👌🏻

This place needs help and I hope they find it soon. It’s beautiful and iconic and has incredible atmosphere and this was our third or fourth visit overall but we haven’t been there in few years. We took our friends in and it was such a disappointment as the quality of service and food were very questionable, the only good thing on our table was the slow cooked beef from the roast and a surprisingly nice turkey. If the pub doesn’t have enough chefs or staff, cut the opening hours, not the quality, as this way you are losing your regulars as well as future business and it’s such a shame, especially with the contrast of what expectations people come with to this cute and famous pub and what they currently get.

Service was beyond appalling. Firstly we had booked a table and we were waiting 15minutes (timed) to be seated. In the end we sat ourselves down. A waiter did not approach us so we ordered at the bar a starter and main. The starter came out within 10mins, and 15mins later we had finished the starter (standard stuff). Then we waited 20mins for main and I asked the waitress we were ready for the main, she told me "it's just cooking". No one has taken the starter plates also or asked if we were fine/happy. Anyhow a further 30mins pass (50mins total now) and I said this isn't good enough what's going on. The barman checked with the kitchen and the order hadn't gone through to the kitchen. So the waitress lied/assumed and wasted our time. In the end we requested a full refund, we were told it would take 2 weeks to process on card. However, 2 weeks passes and nothing. I called the pub up multiple times no one answered, I emailed the pub multiple times and no one answered. I had to go through head office (chef and brewer to get the refund) in total it took 4weeks. This pub is run poorly, don't go, the service is awful, and when it goes wrong the service afterwards is worse.

We booked for lunch after a lovely day out for my husband’s birthday. We received a warm welcome from Mark. We had a seat in the window looking out to the pretty village & church. We ordered the sharing platter and steak sandwiches. The service was friendly, prompt and professional. Out waitress was attentive, as was Mark, both checked on us throughout our time there. The food was delicious too. The perfect stop off with the bonus of a pretty village to wander around before or after your visit to the pub/restaurant. I would recommend. We went out of our way to visit and were not disappointed.

Lovely service with friendly staff. Very enjoyable time, atmosphere was pleasant alongside the nice music. Highly recommend great local pub and restaurant :)