The Swan in Basingstoke and Deane

Great evening spent with family. Food was amazing and great drinks. Brilliant service from Ali and Ollie very friendly and welcoming.

Lovely atmosphere, great food and wonderful service. Kaitlyn was very attentive and helpful!

Just came here for a Sunday meal & it was a lovely day. Ali was our server and was amazing. Highly recommend

Good food, although my friend ordered roast and got frozen packet veg while I had fresh with mine. Service good initially but slacked off.

We live in the village but have't been for a while. Lovely food and good service. Couldn't ask for more. A great improvement

I really like this pub. It’s a lovely old building, tastefully decorated and always clean. There’s loads of parking. I’ve never had a bad meal here, and I’ve just had another great experience. Hats off to the Manager and all the staff.

We came across this pub after not being able to get into a couple of places in town and we are very pleased we did manage to get a table here .We were a party of 8 and Ollie and Maddy made us very welcome.the food was delicious,we had a mixture of meals as we had children with us the service was efficient .The swan pub is definitely a pub I would be happy to visit again .

We turned up on spec with no booking. Maddy looked after us extremely well and was very professional. All three of us enjoyed our meal and will return.

We have always visited The Swan in Basingstoke. Recently been there back to back with different company😅 The service was really good and they were quite attentive and not to mention the excellent food choices they offer. Oh yeah and both days we were greeted by Ollie, such a friendly staff. Thank you so much for such lovely meals. Keep up the good work!👏👏👏💪🏻💪🏻💪🏻🙏🏻🙏🏻🙏🏻

Nice quiet, cosy country pub. Great location, lots of parking. Friday lunch time visit & was very happy with the food & the service. Both had daily specials.

Staff were nice, food was tasty, they were very accommodating of restricted dietary requirements, its dog friendly and has a decent amount of parking too. Will definitely be back!

Great service from Maddy, she delivered the lack of toad in the hole or pear frangipane from the specials and was very attentive, checking in to see if we wanted more drinks too! We will be back for that toad 😆

I come to the Swan very regularly, food and drink always outstanding. Staff are welcoming, very friendly and chatty special shoutout to Maddy!!

We visit The Swan about once a month for a family meal as a treat. Never been disappointed! Great menu with plenty to choose from and on top of that always have a specials menu that changes regularly so always have something new to try. Game mixed grill was excellent and cooked perfectly and as always the kids meals were great. Service is always friendly with drinks kept topped up and desserts always delicious. Couldn’t recommend The Swan enough. Keep up the good work!

This place is awesome and friendly. Alli Simon and ollie make this place fell warming and welcoming. The roaring fire is what you need after a day working outside to dry off with a pint of guiness

Great customer service, in particular Ollie who helped me at every request. Will be coming back again in the future for sure.

Brought my parents here for a Sunday roast and we all thoroughly enjoyed it. Food was lovely, hot and well priced. A special mention to Ali who looked after us. Very polite and her customer interaction was lovely and a credit to your restaurant. Many thanks Gary Berntsen

Another great meal and service. We love it here, thank you Debbie 😊 xx

The food was OK, not special, and it took well over an hour to arrive. During the protracted wait, we were encouraged to purchase additional drinks. I can only surmise that the Swan was understaffed on this occasion. We left without ordering dessert.

Good food and lovely staff! Our order was delayed due to technical issues, so they kindly gave us some money off the total amount. Tasty food - but it is on the pricier side!

Took my elderly parents to the Swan for lunch, our sixth visit. Ollie was very friendly, the food was quick and very good. Friendly atmosphere. Will definitely return soon.

Amazing meal. Accommodated for a last minute booking of 9. Quick friendly service the two young lads were polite and helpful. Food was amazing, perfect size portion, quick service and tasty. The Cheese & bacon burger 😍🤤 that burger was to die for. Thank for a great meal be back soon

Great friendly staff, very helpful and patient with kids! Fantastic choice of quality food for all ages, good size portions too. Great choice of drinks all well priced for what you get. Highly recommended

Friendly staff. Sat in the garden but on a main road so all you hear is cars. Wine was a bit harsh for a Pinot. You also have to pay to park.

Was in the area and chose this pub for a drink and meal. Was welcomed like I was a regular. Staff for friendly and very helpful. Wide selection of drinks. The menu was amazing. 10/10 for the food and service. Will definitely recommend to friends and family and will most certainly visit again. Keep up the good work. Thank you all for your service. A🌟

Another lovely meal at The Swan. Ollie and Simon served us. Ollie fetched us a dog bed for our little dog as we had forgotten her. The food was lovely and the staff very accommodating. I would definitely recommend The Swan.

Lovely meal at the swan, good value, excellent service from Ollie m

Family lunch, waited an hour for food after ordering, no sight nor sound of any staff after this, so we all went dry on our drinks.I ordered the pubs version of Hunter's Chicken, which was dry,other family members said theirs was 'nothing special'.The exception was the steak, which was reported as being 'bloody lovely'. We chose this pub as it was a family member's local and they have eaten there frequently and always enjoyed it.The garden was very busy as we left, but when we arrived and ordered, neither the inside dining nor the garden was busy.Not in a hurry to return, and was very disappointed as the lunch was a birthday celebration for two of our group.

Had to wat 55 min for the meals to arrive. As we had another appointment we had to hurry our meals. When it did arrive some of it was over cooked.

Went in Monday for a late lunch. Great service provided and the chicken and bacon sandwich was delicious. Cannot wait to be back. Would really recommend going here.

I visited the Swan At Sherbourne last week, I have been to this pub numerous times simply because the atmosphere is very friendly with efficient and professional staff

I am very disappointed in The Swan. I booked a table for myself, my daughter, my friend, and her dog for today, 02/09/24. When I made the booking, I asked in the 'special requests' section if we could be seated in the area where dogs are allowed. I also searched the website to see if there were any restrictions for dogs. There were not. However, once we had dined and paid, we were told that my friends very well-behaved, muzzled XL Bully would not be welcomed back next time because he is a banned breed. This was very upsetting for my friend to hear because if we had been informed of this beforehand, we would have gone elsewhere. What was initially a lovely lunch was ruined by one person's decision to discriminate.

Lovely pub with fabulous food. Staff very polite and go over and above to make you feel welcome. Nothing is too much trouble. Love this place 😊

Today Saturday 31st August we attended for breakfast. We were served by Debbie, who was extreamly afficiant.A very kind, friendly and caring lady who took the time to listen to old stories from our mother. Debbie was so kind and thoughtful, and a credit to your company. Thank you Debbie.

Lovely looking pub with great beer garden. Once again the food at the Swan was very poor. Had the glazed pork from the specials board, very dry meat and a super small portion of veg. This place deserves to be so much better than it is.

Nice meal staff very helpful couldn't have done more

Friendly, welcoming and looks amazing from the surface, waiting staff were brilliant then it all changed... Overall the worst experience I have had in a very long time! When we arrived at 6pm, the table was not ready so waited in the bar, only 1 person serving so waited an unreasonable time to get drinks by which time our table was laid. We ordered food at approx 6.45pm, bear in mind just 3 adult and 2 childrens main meals, no starters or fancy platters. We eventually received our food at 7.50 pm by which time the kids were grumpy, tired and not hungry. Well what can I say, eventually when the food did arrive, I have never seen such a mess. I ordered a mixed grill with a 6oz RUMP steak cooked blue with a side of grilled, flat garlic butter mushrooms in a creamy garlic sauce and jacket potatoe. My steak was NOT a rump more like a cheap frying steak, cooked well done and non edible. I asked 3 times for butter for my JP, did not get this, I returned my steak to only get what looked like the same one warmed up so even more over cooked. After 15 minutes, I asked for my side of mushrooms, it appeared after another 10 minutes...picture this...2 flat mushrooms, slimey and shrivelled in a dish, no garlic butter or GF bread as described on the menu, a curdled jug of what looked like the dregs of the creamy sauce thick with a dried on skin! Definitely not grilled more pan fried or microwaved. Also no grilled tomatoe 😪 Next came my Daughters cheesy tomatoe pizza that was a Chicago Town pizza with NO cheese present and microwaved to an inch of its life. The base was like cardboard and the so called tomatoe base was inedible, the chips were bland, oven cooked and tasteless! Out of the 5 meals, possibly 1 was ok, not hot or cooked to temperature but atleast 1 of us did eat! The waitresses were apologetic, obviously embarrassed about the wait and standard of the food. We were advised on leaving that the manager had forgotten to inform the kitchen of a large pre order that took priority so we ended up with being a second thought with what appeared to be the scraps of the kitchen! Absolute mess of an experience and having travelled over 3 hours to visit family, we definitely wont be returning. Lesson learned, always read prior feedback!

Very pleasant evening. Good waiter service, very friendly.

Another great meal at the Swan. Good food, good value for money and friendly staff. There is a good amount of choice on the menu so there’s something for everyone.

Had a lovely lunch here with my friend, really good service, Ollie was great! Very smiley and friendly. Food was warm and tasty.

Popped in for a quick bite to eat. Sat in garden. Lovely atmosphere. Food was great. They were busy so was told about a 45 min wait for food, came out in roughly 20 and was delicious

We were celebrating my grandads birthday and the atmosphere was lovely. The staff Honee and Ollie S behind the bar worked so hard, they were very busy and rushed off their feet but remained calm and friendly and made sure we were very looked after.

I loved this place tonight! Lovely waitresses and food!

Half empty car park, empty tables, but only taking bookings because of low staff.

This was the first time we had tried brunch at the swan, Simon the manager gave us excellent service, as did Ollie I was very impressed with the level of hospitality and could not fault them on anything, also the head chef Richard was extremely quick in getting our food to us and gave us personal service by bringing our food to our table, I would highly recommend the swan and will be going back agin, thank you Simon Ollie and Richard

Excellent service. Thank you to Ollie and cally

Been coming hear for a few years and always receive exceptional service. Ollie, & cally always happy to help and serve with a smile. Recommend this place for a relaxing drink and excellent food

I can't complain about the front of house staff but the food at The Swan is in dire need of care and attention. To start the Calamari was like leather, increidbly chewy, oily and not prepared correctly. The Cottage Pie croquettes were ok, but tasted very oily, lik the oil in the kitchen hadn't been changed in weeks. For main courses we were brought out the incorrect orders, the kitchen took these back and corrected. My partners order was correct but was taken back also, her steak was left to stand whilst my order was corrected. We weren't shocked when her steak came out tepid and overcooked. I thought taking orders on ipads would take out mistakes like this, they seemed more bother than it was worth, maybe consider bringing back a pen and paper. The worst offender was the Halloumi fries, these were battered in clearly the same batter as the fish and chips. So we had to dine on fish flavoured halloumi fries, practically inedible and disgusting. We did tell the staff that we had no allergies at the start but thank god because this cross contamination could make someone incredibly ill. We were offered a complimentary dessert as an apology, this was fine, clearly a brought in Bakewell Tart. I did check the bill before paying and the dessert hadn't been taken off, so this was corrected.

superb service from ollie today , we love coming to the swan and are regular visitors

I ordered chicken leek and cheese pie the pie was stone cold when it came so I sent it back I was sat there like a lemon while everyone else was eating their food waiting for my food to come back.my son had a sirloin steak which he said didn't taste nice so he didn't eat it very disappointed used be lovely place for food but sadly not anymore.

Came here for breakfast and was so pleased to find a dog friendly pub. Service and food were excellent.

Went to the Swan for dinner with my daughter, the food was excellent and the waitress Honee was very polite and helpful. Will definitely be coming back.

Great food and service! Highly recommend going out for a meal here!

Visited midweek which might explain some of this. Distinctly average visit to what should be a lovely country pub. Several items were off the menu and what did arrive wasn't cooked well. I had the sausage and mash and the sausages were very small and very overcooked. The staff were arguing with each other and took ages to take our order.

Ollie behind the bar, very friendly, remembers the order! Top guy!

Gone from great to slow beenover an hour still waiting . Food. Gone from 5 star to 3

Amazing pub food, great staff. Im a carer who regularly takes my client here for dinner. They are very adaptive, my client is a wheelchair user who also requires a soft food diet. They are very friendly and will happily cook the food a bit longer to make it softer for her. We are regularly looked after by charlie, she is a lovely staff member and very respectful.

Beware, rocket leaves were so bruised and damaged it was mushy & discoulored. Steak sandwich was chewy & over done also served with bad rocket. Chips are good. Topped off the experience with graffiti in loo cubicle that I believe was there months ago. Waiting Staff were nice and smiley.

After visiting The Vyne, NT property my wife, brother and sister law and I decided to have lunch at The Swan in Sherborne St John. It wasn't very busy, but the service was slow. It took forever for our meals to arrive, my brother in law and I had lamb shank (delicious) and my wife and sister in law Sea bass. The vegetables we not cooked properly and their potatoes were nearly raw and the fish tasteless. They decided that they didn't want another meal and didn't pay for their meals. The two ladies were bitterly disappointed especially as they were looking forward to it. My sister in law, who's a chef said she would have been embarrassed to let those meals out of her kitchen. Needless to say we won't be returning. The only reason I gave a 2 star was because my brother in law and my meals were delicious, so the chef can cook. 😡😡😡

Food was very good. Let down by service, busy Saturday lunchtime but only 2 girls waiting tables. Strange way to serve Bacardi and coke,came as coke in pint glass with a shot of bacardi in small tumbler.

Amazing food for brunch. Food very tasty!!!! Brilliant staff nothing too much effort. We came for brunch and the food was very tasty. All freshly cooked, couldn't fault it. ❤️💙

Regular here and always have excellent service!!

Always come to the Swan and never have a bad word to say! Everyone here is so friendly and polite especially Ollie M who goes above and beyond to make my experience here a great one. I’ve been here many times and never had one bad experience here to date. I took my mum and a few family friends here and we all had finished our plates, the wait time was acceptable as i can also relate coming from a pub background and understand the demands of a busy friday evening! Finished my evening of with a lovely sticky toffee pudding who couldn’t complain! Date of visit: June 2024

I was cycling and saw this pub so popped in for lunch. Waited at the bar - no one was there to serve me - eventually someone came up and just said bluntly he couldn’t take my food order as a big table were about to order. I said I’ll find somewhere else then as he was so unhelpful - he just said ok - no apology or even asked if I’d like a drink! If you can’t cope with being busy you deserve to shut! Avoid unless there’s no one in there. You might get served.

BEWARE! Food cooked off premises and trucked in. All they do is heat it up! Husband had a lamb shank dinner (not cheap) and it was part FROZEN!!!! You have been warned! Reheated precooked garbage!!!! Server explained it was because they don’t cook it there, just reheat it. We could tell obviously though. My dinner was a chicken burger and chips on the side were stone cold and soggy. Probably microwave chips too! Unbelievable and diabolically BAD FOOD. Be amazed if we don’t get food poisoned from all this reheated precooked off premises food!!! ABSOLUTELY my worst food experience of the entirety of Great Britain.

Went to the Swan for father's day, served by Ollie, he was really attentive and cheerful, lovely service, food plentiful and atmosphere was nice.

Food was excellent. 5 of us all had very good meals and staff were great, all very attentive. Would highly recommend.

Good food, Great service from Charlie. Well worth the visit.

Fabulous family get together on Sunday. Joe looked after us so well and the food was delicious (especially the lamb shank roast dinner). Thank you .

Scott was our waiter for the evening. An asset to the pub. Professional, helpful and adding to a great evening. Thanks Scott.

Food was sub-par and the crispy squid starter was extremely small portion. Service was non existent. Good atmosphere.

Decent pub food. Hard to get staff’s attention. Perfectly fine if you keep expectations low.

Had an excellent meal here Service was good Atmosphere superb

The service and consideration shown on what was an extremely difficult and emotional day was very touching. In addition, the food was excellent quality.

Had the signature burger, fantastic. Our server Ollie was brilliant even tho the poor lad was carrying a sporting injury. Really nice fella. Get well soon mate.

We have been to a few Greene King pubs recently and have found the food and service to be poor. The starter was missed from our order and then told they had sold out. The mains took over an hour and when they arrived the meat was over cooked and had been left to stand the pork belly was more fat than meat and vegetables were hard.

Lovely little pub, very welcoming

We were there yesterday 5th May. We thought that the food was very poor quality. Roast Loin of Pork fatty. Roast potatoes were dreadful. All in all very disappointing

Staying at the Premier Inn next door for the rugby. The food is superb. Would definitely recommend the fish and chips. Massive portions and great value for money. Great selection of beers and ales. Ellie our server was an absolute delight and joined in the laughs and the jokes. A credit to the team. Would 100% recommend The Swan to anyone visiting in the area. Bar staff happy to recommend where to enjoy a drink after the rugby. We will be back next time Hull FC are in the area.

Went for a Sunday roast which was communicated to us that they had run out of roast. Waited 20 minutes for a drink to have the entire 2 litres of beer and other fizzy drinks spilt into my wife’s lap, all over my phone and other bits. Now, it is normal for accidents to happen and the waitress serving us was most apologetic but to not have anyone from management come over to us was not good at all. Not a word not a mention. Then to have to wait for replacement drinks, be told that everything including burgers was sold out is just not good enough service in general was sub par. Update. I since emailed the address in the reply and still no response.

Severely short staffed, was told we cannot order starters or deserts as short staffed in the kitchen. However, the main I ordered was delicious and have no complaints about the food. Maybe sort out your staff as many people were waiting at the bar to order drinks for a long time and there were no bar staff to be seen

It's a family friendly and dog friendly pub. Nice bar area, restaurant section and large pub garden which is lovely in the summer for drinks.

Fabulous place to visit for a nice drink and have lunch. Staff so friendly and accommodating.

Our first time to this pub I am very reluctant to have sunday lunch when I go out as they are usually very disappointing. But having seen some of the lunches as we were being seated I thought I'd give it a go. I chose roast loin of pork. It came on a hot plate, well presented, decent home made Yorkshire pudding,nicely cooked vegetables, duck fat potatoes although a little pale, were tasty. Decent amount of pork which was tender, nice crackling too. Gravy although packet (all are these days) was ok. Really enjoyed it. I wouldn't normally have a dessert ,but on the strength of my lunch I decided to have one. A caramel, chocolate Sundae. Although a simple dessert it was very tasty. Usually desserts in other restaurants are a ridiculous price of £9 -£10 and are very poor indeed. So I was pleasantly surprised at £6.75. We really enjoyed our lunch and we definitely return.

The Swan is always up and down in terms of quality of offering, I say this as a customer of over 20 years. Right now it is in a deep down phase. Popped in for lunch a couple of days ago. They have a small "specials" menu, but even one of these was "off". I chose another one, Salmon, and this was served with a tiny quantity of boiled potatoes which were green, only fit for the bin not a customers plate! From memory I think they were meant to be Hassleback and in which case they couldn't be further from the advertised menu. How this left the kitchen I have no idea, but nobody came to ask if it was ok and at the end of the meal nobody came to clear the table either. I asked for a glass of Chianti (from the drinks list) the barman said he had never heard of it and asked if it was red! Right now I would avoid the Swan and definitely not eat there. As it is a local I may return for a drink in the garden when the weather improves as I like to support local business, this place needs much better, or indeed any, management.

I like the swan, especially that they’re dog friendly. I ordered two portions of chips for a light snack for the kids and they came out as tiny portions. Not enough to go around which was disappointing. I asked the waiter if they could add a few more which there was plenty of room for in the bowl but he said no. Again disappointing as we don’t usually have a problem here

Unless you have no other option or you’re being forced to, never eat here! The food was the equivalent to what I might expect at a weatherspoons, in most cases this would be an insult to weatherspoons but in this case this restaurant is an insult to weatherspoons in comparison. Steak chewy, tasteless. Mash came out with a crisp outer layer so obviously microwaved it was shameful. My partner had chunky chips come out that were so hard you could barely unless with brute brunt force get a fork through them. Their gravy was lumpyyyy again - no one in that kitchen could care less about the food their serve. When we spoke to our waiter he barely sounded surprised, didn’t apologise but did get us some other chips, so credit where credit due. How the “chef” could let this food leave the kitchen is shameful. The fact that people have given this restaurant 5* is baffling - I can only think that they have never had the chance to eat good food before. The only reason this has got a 2* and not a 1* is that the pie to its credit was relatively nice, very crust heavy but at least didn’t make you question life as to whether is this really what food has become???? To the People in the kitchen please note there has to be some pride in what you serve otherwise why serve it at all.

Had a great meal at the swan, the food was amazing and our waitress Abbie made our experience even better! 11/10 would highly recommend!!

Had great food and amazing service! Debbie was great and so was the food. All of the staff were attentive and very friendly!

Abbie was great! Very attentive and kind. We had a great meal.

My wife and I went here yesterday when we arrived in Basingstoke as we are staying within walking distance of this pub… The food was okay and hit the spot (Just) We decided to pop in here today before we took our dog for a walk.. We both shared two starters and we also had the trio of meat roast. The starters were okay,the roasts were shocking… The vegetables clearly aren’t fresh and the roast potatoes were very opaque and were also clearly frozen. The stuffing was as dry as a desert and the “meat” had so much fat on it,it was almost inedible. The pigs in blankets were okay….other than the undercooked bacon…. The cauliflower cheese was probably the best thing about the whole meal…. The staff are very friendly and there is a good choice of beers and ales… I honestly wouldn’t recommend this place for food and I doubt we’ll return before we leave to go home.

Lovely service and delicious food. Quick service. Not an empty glass all night. Friendly waitress Debbie who was bubbly and very accommodating.

Debbie was so lovely and welcoming, the whole service between herself and Ollie was fantastic. Dinner was lovely and although it was busy they both asked if everything was okay.

Went into bar midafternoon on Saturday. Dogs welcome and rugby on big screen. Food good and plenty of choice. Will be visiting again soon.

Myself and my partner are regular customers, however, haven’t been since christmas so we were excited to be back for a Sunday roast for the first sunny day of the year. We were very disappointed by the food quality - the meats in the roast were very dry and vegetables clearly microwaved. They had a whole list of menu items out of stock which was disappointing for a Sunday afternoon (16:00hrs). We have had some amazing roasts and great experiences in the past so hoping this was a one-off and not reflecting a change in kitchen staff or ingredients. The waiters were lovely though and lovely atmosphere. We will be back but hopeful for better quality food.

Abbie was very friendly and helpful We haven’t been for a long time as the food had gone down hill but we thought we would give it a go and the food was good

Visiting the Vyne but didn’t want a National Trust lunch! The Swan was perfect, great menu great food at reasonable prices with superb service from Abbie! Well done!

Visited this evening with a friend, both hoping for a healthy option to eat. It was fairly slim pickings on this front but we both chose the vegetable patch medley. Interestingly this dish comes as a starter (£5.99) or a main course (£12.49). When the meals arrived I genuinely thought we had been given starters. The portions were pitifully small. The waiter was kind enough to query this with the kitchen who assured us this was “the Greene King spec” for the dish and that this was in fact the main course. They added a little more food to the plate but even so, the portion was meagre and certainly not worth the money. The waitress agreed and offered us free desserts as compensation which was very kind. Hats off to all the waiting staff tonight who worked their socks off in a very busy pub and remained friendly and helpful throughout. Just a shame about the food. Need to do better I’m afraid.

As always there's a warm welcome when we visit the Swan. Very friendly, with a great choice of ales and wines. There's a variety of freshly cooked food and is plentiful, presented beautifully every time we've eaten here. Thank you Kaley and staff for your attentiveness every time. A great country pub retaining it's charm.

Won’t be returning. Sunday roast with frozen roast potatoes is unacceptable.