Subway in Basingstoke and Deane

delivery driver couldn't find my house so he parked nearby and I had to walk, which is mostly fine, but subway screwed up my order too, what was supposed to be one of the custom meatball marinara subs was just the extras I ordered and not the actual samwitch filling, hoping I get a refund but don't know how to report it and ask for one

Outstanding store service. The crisp we ordered with meal they didnt have so personally rang me to ask if i want something else instead which was nice of them. Food always fresh and arrives on time.

Wrong item delivered yet not refunded Avoid!

Time kept getting pushed out by 20 minutes at a time. Delivered an hour from ordering.

they got both sandwiches wrong . not happy as I can't have the spicy sauces or the jalapeños..

Would have give.n higher but the differential in size between the two wraps was very noticeable. So value for money as they cost the same maybe not.

Had no labels on sandwiches which made telling then apart almost impossible and fries were almost cold, on the plus side the sandwiches were both very tasty. All in all will order again as food was very good apart from the fries, which we still enjoyed.

I ordered the food at 7.15pm and it arrived at 9.06pm and the food was cold.

Tasty as always, however was not toasted as requested.

I turn up early and they’re on it almost straight away

All good, food was warm and tasty. No dip with the churro though, which is annoying.

This food was completely inedible

9 times out of 10 the order is wrong, wrong salad, wrong sauce, no cheese, not toasted… it’s always some issue!

Tuesday subs are a treat for the wife and I, very tasty as always!

Nice smile from the girls see you next week

Cold drink warm, sandwiches falling apart and squished ordered 3 cookies and got 2

I asked for no cheese as I’m allergic and cheese has come in my subway. Not happy

Lovely driver, really friendly. Food was great too!

Just to say I didn’t visit here today I had a delivery, but I would not order from here again, my order was cold, cheese not melted, roll falling apart and no bacon, it’s terrible very disappointing!

Wrong drink, missing fillings from sub and took forever to arrive-

Ben and jerries was melted by the time it got to me cold drink was placed in same bag with hot food was very unexpected poor service

Absolutely Terrible company. Doesn't deliver when they say and will be delivered to wrong address and nothing will be done about it. "Hard luck"

Missing items not happy at all

order at 8:30 arrived at 21:55 ??

ordered 1804 and food arrived at 2010, all cold and ruined! called subway and they at 1914 to be told no just eat drivers and food was ready at 1830. I even tipped the driver on app, very disappointed that just eat can't organise their logistics and seeking full refund and goodwill gesture

Missing dip, hash browns cold. Salad was very stingy portion. Very disappointed after a long wait.

wrong sandwich arrived. just happens to be the footlong which cost nearly £9 which he refused to eat. one job subway?!

Sub was an absolute mess and bits missing off it! Very disappointing!

I ordered a tuna salad sub for delivery from the Brighton hill Basingstoke subway when it arrived it didn’t look good Took one bite and wondered where the salad was opened it see photo I made a official complaint to customer service they eventually replied with sorry I emailed them back saying is that it that was a week ago still waiting for a response

Ordered filli steak ,wasn't nice at all the meat tasted like rubber,also missed an item from my order,phoned shop to be told to fill out a form 🙃

The subway sandwich contained items that I am allergic to. I only realised after eating some of the sandwich - it had Red Onion, Cucumbers and Chipotle sauce (I think). I did not request those, and I am very allergic to red onion

Today I was served by Kerry-Ann. She was kind,funny and helpful. An absolute breath of fresh air to customer service. My sub was fresh and delicious. Kerry-Ann served us with a beautiful smile and a great sence of humour. She took time to make our subs perfectly. She was very patient as I had not been to a sub way for a long time and my friend had never been. Although Kerry-Ann was busy she took time to listen and explain how things worked with meal deals and offered the best option for us. I would happily recommend Kerry-Ann and this subway to anyone. Good job Kerry-Ann well done

Driver was on phone chatting which I thought was rude. He could if asked them to wait 2 seconds. But apart from that food was on time. I only got a 6 inch because I didn't know if I would like the big breakfast sub. It was amazing and wish I got a foot long. But will know for another time if and when I order. Really enjoyed it.

Driver initially had to go back and check the order as it had the wrong delivery note on it - and then when he came back with it corrected, both packets of crisps were missing from the order. This is the second week running there have been missing items (different restaurant last time - Tex Mex) Probably won't bother to order from either again.

Wrap ordered was barely filled, looked thrown together, most of it was wrap (which was all rolled up in the packaging!) and inadequate filling.

Missing items Doritos crisps and bottle of oasis

I ordered the breakfast sub which suppose to have bacon sausage egg and cheese but all I got was bacon and a dash of ketchup. not happy so won't be getting anything from Brighton Hill subway in future.

Food was late, cold and pizza just looked like dough!! I’m not happy what so ever even the pizza we’re freezing

Didn't get my order had to order again from subway chineham

Freezing cold , late delivery time

A good 5 items missing. not happy, requested refund but who's knows you achally get it or not😕

Order arrived over two hours after ordering on a weekday lunchtime. Order returned but refund refused. Absolutely shambolic performance from both Basingstoke Brighton Hill Subway and Just Eat customer service. Needless to say will not be ordering anything else from either.

Pleasant meal - liked the garlic cheese bread.

Not the delivery fault, more the restraints. Missed out 3 cookies.

Half of my order was missing, had to drive and collect the second half, and they still got it wrong.

Driver delivered wrong food and partner is vegan so can’t eat food delivered. Called subway said basically not there problem as I ordered through here

Food arrived early and it was good.

I ordered toasted subways but they weren’t. Delivery was great thanks.

Missing my 3 sticky toffee pudding cookies. Sub was cold and got barely any sauce.

Fuming missing a sub, if I could give 0 stars I would of

The restaurant put the wrong sauce on my order which meant I could not eat it.

Subs perfect, ordered two drinks only one arrived and half the cookies were squished and broken :(

The order I received was not my order. It was for a different customer and the driver refused to take it back so not only do I not have my food but someone else hasn't got their order either

Great! Read the instructions 5*

Didn’t get everything I ordered

Ordered meatless Philly which is meant to come with double cheese, red onions, peppers, teriyaki sauce. Literally got bread and meatless meat, looks and tastes like dog waste!

Food added which wasn’t asked for resulting in allergic reaction

Only have one sub not both ! I’m really annoyed because they could have rung, and I would of swapped now I haven’t got lunch

It was over an hour wait, and half of our food was missing. There was a rip in bag so must’ve been the driver!!!

Pizzas were both cold and sub was too how did it take so long wen I'm less than a stones throw away !!!!!!!

Food quality is bad. Was missing a lot of things in sandwiches and add things which I didnt order, especially was missing CHICKEN TIKKA in CHICKEN TIKKA SANDWICH.

Horrible didn’t get my food apparently I didn’t even order it waited over an hour for them to tel me that

Food was just left on doorstep. Was not impressed.

the food was good except for the salad which was missing most of the components i had asked for, for example the roast chicken breast was missing from my roast chicken breast salad along with the sauce, the salt, pepper and the crispy onions, honestly felt a little cheated on the price of the salad considering the amount missing from it

The delivery was nearly 20 minutes late and the driver left the delivery outside the door and left without knocking or ringing the doorbell. When we eventually found it the wrap we wanted toasted was stone cold.

Delivery was late, the driver was banging and shouting at our back gate, we have a big dog and I clearly told the restaurant to come round the front of the house. I phoned the restaurant as by this time the food was 15 mins late and he told me the driver had left over half hour ago - it takes 10 minutes to get to us. No apology was given to me from the restaurant or the delivery driver. The food arrived, cold and soggy like it had been out for ages, there were things incorrect on the order. This was meant to be a treat for my family and cost me almost £60, I won’t order from this branch again - such a disappointment

Extremely poor delivery time. I ordered at 14:10pm for it to arrive at 15:53pm. I had to leave for work at 16:00pm. Not sure I’ll be ordering again from this place if it’s going to take that long again.

Subway toasted when order said no and no cheese! This has happened twice!

The app said the order had already been delivered at 1.30 but it had not. I called the restaurant at 1.55 and they said it had just left, and it finally arrived at 2.00. The sandwiches were not cut in half properly either, so I had to do it myself. Unfortunately these things happen every time I order from here. Very bad service.

It come really hate, it was sat on confirmed the entire time. We received our food and it was the wrong bread, the nachos the smallest amount of salsa they was disgusting.

Gave the wrong address and driver still delivered, great person

Says delivered and did not receive my order.

I would say this store is looking a lot better than 4 months ago. Worth revisiting.

Food hasn’t arrived!! But says it has been delivered

Professional workers well educated amazing customer service

friendly service and delicious subway

Quick and efficient delivery.. food was also fantastic!

It was classed as delivered on the app before I even got it

Ordered and didn’t receive some items this isn’t the first time they have messed up our order if it’s not missing it’s the wrong item

Staff is quite professional and nice I had good interaction with Randip and Yogita...

I ordered a Meatball sub with pepperoni. After a half hour wait for delivery, which was fine as I was expecting that, the sub arrived. It was a Meatball sub with red peppers, NOT with pepperoni. I tried to contact the restaurant, but the number listed for them on the app is not correct. After some Googling I got the right number. When I told the restaurant I had just had a delivery from Just Eat, and that the sub was wrong, they asked if I could come to the restaurant to pick up a replacement. Despite the fact I just paid £4 for delivery, I think they are missing the point of why I used Just Eat in the first place, which is because I wanted it delivered and to not leave my house. I did, however, agree to pick up a replacement sub and said I would be there in 10 minutes. When I arrived at the restaurant, the lady I spoke to was very polite and very apologetic, and remade the sub correctly. As a nice gesture, she even gave me a voucher for 'Any Footling for £5.49', which was very nice of here. Here's the kicker though, the voucher has ALREADY EXPIRED. Don't think I would order from here again, either from Just Eat or directly in the restaurant. The service I got when I went in was fine, but the fact I had to go out of my way to collect, after nearly a third of the price I paid was for delivery was a bit of a kick in the balls, which would have been made better had the voucher I got as an apology was not expired.

Food missing App did not update with delivery progress

The cheese bites were cold. I ordered a Philly Steak six inch with extra caramelised onions and chilli sauce. There was no cheese in the sub as stated

Ordered at 1330 still not arrived by 1450 No call, no text, had to call up the restaurant to which the driver said he had been already. Didn’t knock or ring the doorbell as was sat in my living room waiting. Would not bother ordering from them unless you want to wait almost 2 hours. Rude service on the phone once called up too. Severely disappointed!!!!

I want my money back- Food was cold Not toasted as requested Wrong bread for 1 of the sandwiches

Had to walk around looking for the driver

i ordered the £5 big tub of ben and jerries and the small one came,i dont know if uve charged me but i got the wrong one

Wrong order was sent after 1 hour of ordering, restaurant said they would send out food within 15 minutes. It’s now been 2 hours and no food has arrived. Restaurant are refusing to issue a refund

I ordered a vegan menu item on here from Just Eat and was given a non vegan option. This was confirmed by my boyfriend who’s had the vegan and non vegan version of the sub I ordered. Luckily because my food was late (almost and hour) I checked the reviews for the restaurant to see if this was normal and after reading them became suspicious that something would probably be wrong with it so checked it thoroughly before deciding to ask my non vegan boyfriend to try it for me. I have been vegan for four years and while I understand a lot of people don’t understand or don’t care not consuming animal products is something personally care about and would have found it deeply upsetting to realise that I had eaten meat. Not only that but because I haven’t consumed meat in such a long time it’s highly likely it would have made me sick as my body is no longer used to it. Also they forgot my cookies! This could have been forgiven if they hadn’t given me meat.

App said that the food had been delivered before it arrived. The driver was lost.

Need to get refund , the subway was not toasted and had no chicken

Order today in store....obvious new staff manning the counters, while a lot of babble in the back room... This lad didn't have a clue but there was nobody front of house supporting him.Second time I have been let down by this store....prefer to order elsewhere, and if that doesn't raise a red flag to the franchise, wakey wakey!! Your staff appear lazy and uninterested, taking my business elsewhere.

Ordered food online to be delivered. Was meant to turn up between 15:35-15:55. Order confirmed to enjoy food at around 16:00. Girlfriend called the restaurant about where the food was as it said it had been delivered. The restaurant said it was sent out 15 minutes ago (~15:45) despite being a 5 minute drive from the restaurant. The food turns up at about 17:00 whilst I was on my way to work.

Missing food and sub wasnt toasted

Over an hour late. No response from restaurant. Turned up cold. Shocking.. Absolutely shocking.

Missed off our meal deal cookies!!!

Never got our order, waited 2 hours with nothing then got told it was delivered. The problem is with the drivers and not subway itself

Shocking service from the Brighton hill store. Staff didn't pay any attention to what was ordered. Started adding sauces and salad that were not asked for. Didn't include half of what was actually asked for and when the sauce bottle ran out after one tiny squeeze the sauce wasn't replaced or a substitute offered. Staff then forgot to give half of the order until prompted.

I had one of the most rudest drivers I have ever met

We paid for 5 cookies but received 1