The Old Customs House in Portsmouth

Do not bother going here unless you want to be ripped off! Worst Sunday lunch in the area - making the word 'Traditional' in their marketing ploy an absolute joke. Possibly the worst run Fuller's in the area!

After a couple of drinks outside on Friday last week I dropped my driving license. Didn’t realise until Saturday morning. Called a most helpful member of staff who after carrying out due diligence checks confirmed the card was safe. Not only safe but she posted the driving licence to me to save me the trouble of driving into Portsmouth to collect. How fantastic to know The Old Customs House employs such amazing staff. Thank you all! Kind regards Mike

Lunch time snack stop, a firm favourite as London Pride ale always top notch, and food consistently good. Wraps and BLT very tasty and good quality. Service very attentive and not over bearing. Best pub in GWQ !

Worst roast dinner I’ve ever eaten I sent it back initially as it was stone cold for them to bring it back out about 3 mins later being told it’s been microwaved to ensure it’s hotter ! my partner had burger which was also awful and left most of it as full of fat and gristle ! Both of us have been unwell today and suggestive that the food was the cause Would genuinely recommend avoiding !

Had dinner here today and paid quite a lot of money for two sirloin steaks mine was mostly fat and the wifes was not much better.

Drinks only. Very good beers. Will visit again.

There were a few more people k m^m. A nice little spot for an aperitif.

Nice...but very pricey. £7 a pint for neck oil...

Nothing bad just nothing a bottle of Cornish cider was £6-90 there steak was in the £30 bracket but no mention of what cut it was ,very little if any atmosphere I got the feeling it was pretending to be something it isn't or likely to be but that's just my opinion others may think otherwise

Sat here on a Sunday lunchtime, ordered delivery to the table, very good service. Drinks were superb, as was the food

Hugely expensive and staff didn't seem to want us in there. We left quickly.

Sunday roast lamb was to die for! I would happily fight off a gang of rabid animals for more of it!!

So nice to have a table outside.

Me and my mum came all the way from London and we stopped by at this unique and friendly Pup to have a couple of super tasty drinks and amazing food. They have lovely atmosphere, lot's of space, lovely cushions and great staff!! Would definitely recommend for anyone who passes by to simply TRY! The salt and pepper squid was a bit too crispy but was greatly complicated by the exceptional IPA, that is crafted only 7 miles away!

Always busy, good range of beer's and lagers. Excellent place to sit and watch World go by

We ate in the Old Customs House during a recent stay in Portsmouth. The building itself is quite atmospheric, although the rooms themselves are somewhat soulless. Service was pleasant, and we didn't have to wait too long for our meals. Mine, I ordered the pie of the day, was fine, and hot and more that sufficient. My wife, who ordered the Crab Burger, was very disappointed, and realises now that she should have said something at the time. However, what she got was not a burger shape, but rather a lot of batter strips with small amounts of crab in them. So why call it a burger, when clearly it isn't. We wouldn't return, and wouldn't recommend either

We were a party of 6 visiting at lunchtime. The welcome was good and we were shown to the table. First thing we noticed was the top of the table was sticky, as were others in the room. I assume that cleaning the table had removed the varnish protection. In any event we ordered drinks and the meals. It just seemed to take an inordinate amount of time for the meals to be served. There were young children in the party and the wait was unacceptable. The meals themselves were well prepared

Been couple times now with real nice food, nice location, service sometimes little slow.

Nice a chilled with a cold beer

Beautiful building and history Atmospheres great cocktails and food worth a visit 😀

Went for a pub lunch with husband and teenage son. I’m vegetarian and found the options limited so didn’t actually order anything. The place smelled of fish so was a bit off putting. We were given a table inside in a small room with another family. The atmosphere was a bit flat and lacking the warmth of a traditional pub. Husband had a sandwich and son just a portion of chips. £30 later and I’m still hungry. Probably won’t go again

Went for a pub lunch with husband and teenage son. I’m vegetarian and found the options limited so didn’t actually order anything. The place smelled of fish so was a bit off putting. We were given a table inside in a small room with another family. The atmosphere was a bit flat and lacking the warmth of a traditional pub. Husband had a sandwich and son just a portion of chips. £30 later and I’m still hungry. Probably won’t go again.

THEE INTERIOR IS LIKE STEPPING BACK INTO THE PAST.. TRULY ORIGINAL YOU CAN ALMOST GET A SENSE OF WHAT LIFE WAS LIKE IN THE YEARS OF OLD.. FANTASTIC VENUE GREAT PLACE FOOD IS WELL ORGANISED AND DELICIOUS STAFF ARE DELIGHTFUL

We had our Qingdao Clipper Race Wrap Party on Sunday 28th July in the private rooms upstairs. Manager, Carly was so helpful and made it very easy for us to enjoy the event. Nothing was too much trouble. Very much appreciated as we were pretty tired and wanted it to go well. Thanks Carly.

Just dreadful, eating my lunch, paid £10.50 for a few pieces of cold squid, a sharing Greek mezze which was awful, and a few buffalo wings. A complete rip off and one to avoid

Myself and 3 others visited at lunchtime on Monday 29th July. 2 of us ordered the Tuna Mayonnaise sandwich with spring onions. The menu clearly had it priced at £9.95. When we went to order the barmaid said it was £11.95. I said I’m sure the menu said £9.95. Her response was, that the till stated it was£11.95. I went back outside to the table and brought the menu in to the bar and showed her and she got the manager who then refunded the difference…no apology! I hope they have sorted out the till glitch now! The sandwich arrived, with 2 tiny pieces of spring onion and a plastic bottle of mayonnaise for us to squirt into the sandwich. Avoid that particular choice and check the price carefully when you order. Other than that great pub in a great location!

Harbour boat tour followed by a bit of shopping and then we stumbled upon this oasis. London Pride reminded me of home 😍

Went there today, 28th July, time 10.30, ordered 2 x full English, & 2 x latte wait at bar for 10 minutes waiting to be served given 2 x drinks then had to wait 32 minutes for breakfast, NO they were not busy before anyone asked breakfast was cold, apart from baked beans, we told member of staff just got told thank you for feedback the table to our right demanded a refund, there’s was cold, table to our left only got half an order, when I decided to go and see duty manager, was told upstairs in a meeting could not be disturbed, then the member of staff said to me was hot when left the kitchen…….well thank you for calling me a liar, if that’s the way you speak to people close the doors and save your money, vey poor attitude from staff

Absolute joke over half an hour for eggs on toast!!! Cold coffee not exactly cheap either, when the food finally came out it was cold and very poorly cooked basically a hard egg chopped up as scrambled eggs. The manager was rude too insisting it's freshly cooked and served up immediately!!!

It's always a pleasure to come here.

Great piece of the day - with steak! Cvery nice atmosphere

Waited 1.5 hours for food to be served cold. Manager was very abrupt and rude.

This place is very nice and elegant. The outside and inside of the venue look really nice. The pricing is a bit expensive for drinks, but I would say the food is worth it. There isn’t much service, you order through an app or at the tills, and we found one of the ladies to be a bit rude towards her staff. The food was tasty, we had fish and chips as well as a range of different courses such as the roast, the linguine and salt/pepper squid. We would recommend this venue for the food but probably not the drinks (too pricey).

Good pint of HSB. Busy traditional style pub. Indoor and outdoor seating

Overpriced,frozen food instead of fresh, small ridiculous portions for £10.50!! . The calamari is absolutely disgusting. Never again. Banana Tree restaurant hundred times better.

Service is almost non-existent, but the food is good, at least dog-friendly outside.

Friendly. Good service. Ideal location.

Over priced for what their serving l had the fish and chips with mushy peas the peas came out in a tiny ramakin and the chips l could have counted them if you're looking for value for money this is not the place for you but l guess your paying for the location not impressed and far too many people for my liking. The staff did their best though.

We gas a great time I'm lactose intolerant and they were very accommodating in helping me find available options.

Great setting within the Gunwharf shopping centre. Lots of seating outside on good days. The building itself is like a old big house with large rooms turned into rooms for eating in. It's like The Tardis it seems to go on forever. I look forward to our next visit and trying more of the menu.

Super dog friendly and great staff.

Went for lunch with a friends while shopping in gunwharf was nice sunny day 😎

Food was cold & toasties were rock hard. Service was also very slow. DO NOT recommend this place.

We had Sunday roast, my husband and myself ordered the Norfolk roast chicken, We expected beautiful slices of chicken Breast on our plate. What we got was a drum stick and half of a chicken breast cut across the middle ( which was dry). Had this been stated on the menu We would not have ordered it. There wasn’t very much meat at all and we were very disappointed, and I had to pick it up to eat it as it was to fiddly to cut. I did point this out to a member of staff but was told that’s how it is! This star rating is based on mine and my husbands meal, as everyone else had beef or pork, which was not only beautiful it was a generous portion. My advice to customers is don’t order chicken!

What a lovely place to sit and have a drink

Large building separated into many small rooms , works perfectly . Been for drinks a couple of times and enjoyed, will make the effort to have food next visit

Don’t buy the starters, overpriced for very very small portions.

Nice beer just a tad pricey, £8 for a pint......8 pounds

Great pub with super friendly staff and they loved my dog!!

Went in for a Sunday roast. Nice meal but expensive compared to similar elsewhere. Pleasant staff.

Traditional place, good food and nice staff

Looked a great pub from outside. Has sheltered outdoor seating to the front. Fullers pub with choice of 6 handpulled cask beers.... but no staff serving who knew anything about bitter, nor how to pull a cask ale. For goodness sake, Fullers, train your staff! I asked for a half of handpulled bitter and got presented with a flat as a pancake glass of liquid, no head whatsoever. Flat drinks pulled so ignorantly taste awful, it affects the beer taste. So when you don't know what you're doing, you might as well be serving water. The young lass whippersnapper who "pulled" my half tried to justify it by "explaining" "it's not meant to be a fizzy drink." !!!! And this said to someone from the trade who ran pubs and knew and knows how to pull cask beers. I was about to give her the benefit of the doubt and just select a different beer, but then whippersnapper 2, male version, had just pulled a drink for another customer from my 2nd choice beer and that was flat as a proverbial as well. Two young staff, both clueless and untrained on how to serve a beer, well, I just said forget it. No point having 6 handpulled cask beers for sale but a clueless crew who can't operate the pumps. Train your staff!

A decent Fullers pub on the quay area. We only stopped for a beer early on a Friday night, but the vibe was good. We'd definitely visit again.

where did we get to? I ordered cheesecake and chamomile tea. Something terrible, they ruined my whole Sunday. I couldn't leave, my friends had already eating and I wanted to be with them. My friend just said that I have an allergy, I explained to them that it's fine. No, they didn't even give me chamomile tea, so I sat there and I didn't even get chamomile tea. Something terrible!!!!!! I never want to visit this place again.

Very expensive place to have a drink

No staff during Saturday lunchtime! One guy on the bar on his own - queue was 27 people long. Ordered and paid for food via QR code. App said food would be 30 minutes delay (after you've ordered and paid), Finally arrived 50 minutes later. No apology, but when asked why such a long and inaccurate waiting time, came the sage words "well its lunchtime and the kitchen is backed up!". Certainly not going back

Gorgeous pub, beautiful historic building in a great location. Great food, ales and service.

We only stopped for one quick drink but the service and hospitality was really good. Been again since, and the service was really spot on. Recommended.

Didn't try the food but 4/5 for the real ales. Bar staff were great.

Great place to visit it and for shopping

Enjoyed the sunshine outside of this lovely pub. Great food, service and location.

I ordered "Burrata & balsamic marinated tomatoes" from the Small Plate menu as I wasn't feeling for a full-size lunch. I understand the term Small Plate. But, what I received was a half-empty mini plate for £12.50. I don't mind paying for the food, but I am looking for value. However, this was a joke on the plate. It wasn't even the whole Burrata torn into 5 (?) pieces. I am not even sure it was Burrata, as it tasted more like mozzarella from Costco. There were 3 rather thin wedges of tomatoes and 4 stone hard pieces of bread or whatever it was. The cost of all the ingredients on the plate could be max. £4. The labour cost had to be peanuts as creating this complicated delicacy had to take like a minute. Thank you. This was our first and last visit.

Friendly staff and fast service

Good place for some shopping and cafes/pubs

Very busy and not cheap, £36 for 5 drinks. Food was ok.

Good place for a drink, overlooking the Postmouth harbour.

Great service, nice atmosphere and really good fish & chips!

We love coming here for lunch when visiting gunwharf. Sadly breakfast wasn’t a good experience. £7.20 for a cappuccino, and latte only to be told ten minutes later that the coffee machine is broken, and would we like a coffee bag coffee which was awful. I understand things can go wrong but a discount for the coffees would have been appreciated. The full breakfast was decent, but the pancakes were overcooked. Our server was very polite, and they are very welcoming to dogs. We look forward to visiting again, just not for breakfast

Made a repeat visit for lunch during a shopping trip. Excellent main courses and reasonably priced drinks. As previously we were allocated a table in a smallish room so noise levels were quite low.

Good food with friendly competent staff

Absolutely terrible experience. We ordered burrata with tomatoes and bread, garlic baguette, and fries. What they called 'burrata' was just mozzarella, with a mushy tomato and rock-hard day-old bread. The garlic baguette was nothing more than a cheap, white bake-at-home baguette with a smear of butter and a single garlic clove. Both dishes were poorly presented and tasted awful. The fries were just okay, but there was no service, and no one bothered to ask how the food was. The best thing was the Pepsi Max, because you can't really mess that up. Would not recommend!

Lovely to sit outside for a drink

Average Fuller’s experience, decent fish and chips.

I've been to this pub a number of times over the years and it never fails to hit the mark every single time. Service is great, food is excellent and the draught beer is always delicious!

Delicious food, Very Family friendly Pub

This was the 3rd time we had booked to eat at Customs house. The first and second time where just fine. Good food good service, both visits for lunch. The last visit was far from perfect. An evening dinner with may family. Because there was 8 in the group we had to pre-book from the menu. Not easy when two of the family are coming down from Scotland. Then the menu had changed on the website to the one we were offered! Wrong meals coming out, starters and main courses mixed up and finally 3 portions of meringue dessert... lots of cream and No meringue. Complaint was lodged and the price adjusted. Finally they wanted to make a £40+ service charge on the finale bill.

Quite quiet on a Friday night but good if that's what you are after.

Lovely pub, friendly staff, nice location 👍

Staff were friendly but I'm sorry to say that the food wasn't very good at all.

Great rooms and excellent location. Self check in didn't work for me, so I had to check in at the desk. Good choices for breakfast but poor service as several of us had to wait and keep returning for bacon, etc. I was told to come back in 5 mins. The bacon was hardly cooked. Generally, however, staff were very helpful and friendly. This was my first stay at this hotel. I just wish they had signage for the car park. I drove past twice and had to go around the city to get back to where I started. Once I decided to turn just before the hotel, I then had to get out to press a button so my details could be checked before I entered. Just be aware it's £20 a night. I might give it another chance, but I'm more likely to return to the hotel I have stayed at for years.

Brilliant breakfast - full English and an Eggs Royale with vey nice runny yolks - just the way they should be. We opted for a table outside - wonderful sun trap for a slightly chilly March morning. And two glasses of Peroni also went down very well!

We had lunch here. Food excellent- we had children size fish n chips with peas. The portion size was just right for an adult lunch!! They should rebrand it as Lite Bites!! For adults!! Thank you for arranging the sunshine!!

Only real complaint is that some of the leather couches look a good sturdy seating height but are far too soft and you end up too low for comfort especially if you have a disability.

Beautiful pub and lovely outlook. Friendly staff

Very busy pub, good atmosphere, food & service

Very traditional, cosy and warm feeling at the heart of Portsmouth Docks. Spacious, not too crowded.

I deliver here and the staff are wonderful

Great place with views over the bay

£7.45 for a pint os Asahi lager. Astronomical!

Great pub with a wide selection of ales.

Absolutely superb visit to this wonderful pub. Our party consisted of 4 adults, 2 young children and a dog. The staff couldn't have been more helpful and friendly and everyone was well catered for. Great dining experience with a lovely atmosphere. Board games available. Child-friendly word searches kept the children busy whilst waiting. Food served after a short wait and of good quality. The vegetarian curry was delicious. I was sent a 25% discount code off of the total bill as I had notified my birthday after a previous visit so great value too!

This is the first and LAST time we will visit the Old Custom House after yesterdays visit to Gunwharf. My husband & I both ordered the Haddock & chips meal which mentioned it included mushy mint peas and tartare sauce. The haddock was hot but not very large, the chips crispy and fine but the so called mushy peas were just a very few hard peas with a fresh mint leaf chopped in with it and put into the smallest little dish ever and was served to us COLD and in another dish the same was held something that was called tartare sauce ( tasted nothing like tartare but just something creamy and bland with hard bits, nothing like a gherkin in sight! Needless to say we only ate the fish & chips. This meal cost us £18.50 each (so we paid £37 plus £6.60 for their own Lucky Saint non-alcoholic lager & £3.35 for a glass of Pepsi Max) total bill £46.95! We left this pub feeling very disappointed & ripped -off by Fullers!!

Good place to eat. Service good. Prices reasonable. Good location.

Long wait for my drinks on the app

I just had a coffee this time but have eaten here before and was very happy with the food.

Good menu choice, food was well presented and cooked. We eat here each time we come to Gunwharf Quays as it is dog friendly.

Just dropped in for a drink, very busy, but nice atmosphere

Avoid the Baba Ganoush as a starter - we thought it would be a nice vegetarian choice, but resembled and tasted what I can only imagine to be the contents of my kitchen drain pipes. It looked like it tasted - disgusting.

Lovely homely, yet lively atmosphere, a must when in Portsmouth

They were totally unprepared for bank holiday crowds despite the fact we had booked. After waiting for well over an hour for the main courses we got up and left in order to get to our hovercraft on time. In fairness they were mortified and we were only charged for our drinks. Sad.