The Gardeners Retreat in West Berkshire

I grew up in Chieveley and was back visiting my parents with my partner on 5th Nov. Hearing that the garden centre had had a new extension we thought we’d drop in. My partner said he fancied something savoury so we dropped in at the restaurant in the older part of the garden centre. We ordered and got sat down, I then went off to use the loo and found another lady in there wondering around and she said there was no loo roll in any of the cubicles. She had managed to get some from the disabled loo and shared it with me. I then told one of the members of staff with a trolley that there was no loo roll and she said she wasn’t sure if it was ‘their’ responsibility. And walked off to check. She then came back to our table to tell me that as she thought ‘they’ don’t have access which I assume she meant rosemary and thyme - at this point our hot roof had arrived - she then told me how they don’t have a key for the cupboard and can’t get to the loo rolls and that I would have to go and tell the staff in the new section as it’s their responsibility…. That would have meant me leaving my coffee and hot food - going out in the rain walking across the carpark through the new bit to find someone to tell….And I thought ok maybe you don’t have a key but how ridiculous to expect a paying customer who just sat down with hot food to go and tell another member it staff?!!! The lady should have just gone over and told the other section when I first told her. Also being a morning and for there to be no loo roll in what looked like 4+ cubicles and not checked before opening for business that day when you’re serving food and drink is just not on. Cost of living makes you really question where you spend on food and drink / treats. It’s just so disappointing.

Good service, great EV chargers

Had a beautiful roast in the crown today. In the area for a gathering of friends and visited every day we were here. New manager is amazing and very welcoming, catered to all needs. We will definitely be back if we visit the area again.

After a trip out to Kintbury decided to Google local Toby and quickly booked on line and luckily could get a table. Warm and welcoming staff. Clean restaurant and the Carvery meat all available with all accompanying vegetables hot. Quick service. Left a happy customer. Thanks again.

Highly recommend fajitas friday & takeaway cocktails pina colada & strawberry woo woo excellent service easy to order excellent value for money