Arlos Reading S/W in West Berkshire

Stealth fees and under-handed tactics to charge them. Signage for the 2 hour limit. See below: Do not use in the middle of the night. WHSmith and Costa close on a rotation. Nothing else is open. If you wait for one or the other to open, you may be charged £60 for overstaying and the privilege of being a customer. It makes for a very expensive cup of coffee!!

Nice place to have a break and good parking places. All clean and tidy, and toilets well maintained.

Parween is truly a joy to work with—kind, dedicated, and always professional. Her positive energy and attention to detail make a big difference every day. She’s a valued part of the team and deeply appreciated.

USA is a star she was so nice a service with a huge smile .

Decent motorway services. Clean toilets and other offers. I have managed to park in the same exact spot 19/20 times. It was this visit when I couldn't get my spot. I may need therapy now.

We had a a great time with USA she is a great asset to the company

Moto Service – everything you need on the road. Coffee, clean toilets, food. Calm atmosphere, no queues. Just what you'd hope for during a travel break.

I met the legend sam the man, great energy lovely service

It was ok for a service station. The toilets were decent enough, we grabbed a bite from burger king and were pleased with it. Also grabbed a coffee from Costa which was great!

Sam was friendly and a good character

Good place,plenty of facilities

Lovely place to stay only bad side was pillows were like a bag of lumpy bricks and the 2 pull up beds aren't comfy at all the double bed however is really comfy

Excellent customer service and polite handling by Anila and Rubina, management should be proud of employees like this who exhibit the dedication in work

DO NOT USE HIDDEN CHARGES.. Stayed at the hotel at the service payed for 2 nights on my credit card got charged £170 for parking at the hotel because the reception didn’t put my car registration in to the system.. Wrote to them verifying my payment that they acknowledged but said nothing they could do about it deal with the bailiff yourself who threatened me with county court and ruin my credit so under duress I had to pay .. You can’t put your registration in yourself as there is a counter and glass up to the ceiling to prevent you doing so .. RIP OFF drive bye and stay somewhere else

Great service from Sam in Greggs. What a top man he is, so happy in his job and his engagement with customers is second to none 👏🏼👏🏼👏🏼

Not the best services but it does a job

Thanks to sam, great customer experience and super friendly thank you!!

Kerry and the team are amazing! Love the customer service and the dynamic, will be coming here again

Ash, Ali & rubina were lovely at pret!

Sam was very nice and a happy chap just what you need when had a long day keep up the good work x 👏

Sam at Greg's was very friendly and joked lovely with my little girl, she was very happy from this vist. He was helpful, polite and served with a smile. Definitely will come back due to this great service

thank you Parven for yiur wonderful service

I wanted to commend Paveen for the excellent service today. The chilli beef pasty was absolutely fantastic – hot, cooked to perfection, and served with a smile.

Sam at Greggs was an excellent server - very friendly, and helped me find a better deal for what I purchased!

Lovely staff. Amazing service. Great choice. Extremely great experience.

Like everything at motorway services, pasties are expensive. Parveen, the lady selling them is very nice and cheerful though.

Had fantastic customer service from Sam.

Sam was great, he supplied brilliant service.

Sam served me today and was extremely cheerful, happy, joyful and made me laugh.. Actually he made the 3bcustomers behind me laugh also with his cheerfulness. Something nice to experience when on a 4 hour drive. Great guy, great service, great food.. Thank you.

Amazing customer service, Sam at the till was so helpful and positivity

Not the cleanest services I've ever stopped at, nor is it the filthiest. Can't fault it but cannot praise it particularly either.

Sam was very friendly, great customer service

Always stop here after tackling the northern half of the M25. It's usually a sign the worst part of any journey west is over!

Sam was an incredible server! Wonderful customer service!

Great service from Anila and Stefania! :)

Ash and Ali. Legends! Great prey. Great team!

Great Tesla charging experience and decent food/drink options.

Anila was super helpful She is professional in her work really very helpful.would definitely come back to see her.

Amazing food!! And exceptional service !!

We stopped at Pret and the service from Ash and Madzia was first class. Friendly and helpful. Making new trolls because the others had sold out and bringing them out to us at the table. Thank you.

Had a wonderfully experience with Sam who gave me a good service

Excellent service and customer focus provided by Madzia and Ash!!

Plenty of EV charging places which is great to see

Very average and dirty, lack of choices.

Fantastic customer care alongside great coffees great macchiato. I left my bag in their seating area after a long overnight flight. Once called, Madzia found it and looked after it until I could do a 3 hour round trip. They were so helpful. Pret clearly employ great people. Another reason to make Pret my go to coffee stop.

Is what it is. Expensive but necessary.

I really like moto,always clean and bright with many outlets

good welcome and food, and fast service for a motorway service area

Thank you Sam at Greg’s for brighting up my day - beautiful energy , great soul made me smile and made the experince so amazing :)

We come here regularly and always seem to be served by Fortune in the Costa concession. Such a lovely smiling young man with great customer service skills

I think the staff are amazing and they’ve gone above and beyond to try and help me with some difficulties that I was having I lost my bag and they found it. I can’t thank them enough.

There is a large choice of places to buy food and drinks from. We went to Greggs. Obviously, it's dearer than normal. There's plenty of spaces to enjoy a break from the motorway.

It was clean in and around the food counters and shops.. The men wc, had a real bad smell and the floors around the urinals Wet Wet and dirty the chap who was cleaning the toilets was stood in the corner with a bucket and his phone in his hand why everyone was going to toilet,, not the best,,,

Watch out here like 2 hours free parking then they pull your pants down 💀 Only stopped to investigate a cooling isdue

Ample parking for car, vans, coaches and HGV's.. The food hall offers seating, two big TVs and facilities for heating up baby food. Food outlet includes KFC, Greggs, McDonald's, Pizza express, M&S, WHSmiths, Chinese outlet, Nandos. Toilet facilities for male, female are available, cleaned frequently..

Good place for a quick bite to eat

Good selection of foods but the smell of urine in the male toilets is overwhelming.This is the worst stinking motorway services toilet I ever experienced.

Car park was chaos and inside the flow and layout is just as chaotic. Toilets were clean though.

I would of loved to of given it more stars but unfortunately on our visit the men's and ladies along with the disabled toilets utterly disgusting 🫣. The food choice was limited on the time of our stop. And the coffee wasn't nice from Costa either. I do hope this is a one off and shall give them the element of down. I travel up and down the country a fair bit. So I can say I wouldn't stop there again will all depend if my bladder can make it to the next one.

Basic accommodation, clean bedding. Carpets and furniture could do with an upgrade, but ok. Perhaps wooden flooring would be a better option? Bathroom could do with a bit of tlc but it does the job. Staff seemed ok . It’s next to the services so you can get a greggs, kfc etc and milk for your cuppa in a morning. Reasonable prices. Decent location for commute to reading and west London/ Heathrow

Pretty ordinary, nothing to say just have a leak and move on. Or stay and start a new life with the shopping attendant!

Easy to navigate. There are plenty of choices for food and drinks. The toilets are very clean.

Really need to improve the signage for where to go for cars.

Excellent fast chargers and great food from Pret & M&S The Pret staff were extra lovely today!

Motorway services as expensive as ever but a necessary evil on a road trip. Clean toilets, efficient coffee service. Easy exit from the m'way and access back on to it

Toilets were disgusting 🫣 and the burger king completely messed up our order!

Sam the Man gave the best customer service I have ever experienced. His positive happy nature really uplifted me and I felt very glad I visited his store. I definitely will be back just to see him again ! Thank you Sam

Terrible confusing signage, not obvious where cars are to go to park

Busting for a pee n the fire alarm goes off.

A fantastic place to stop on a long journey to get food to eat so many shops family friendly

Disgusting female toilets Cross your legs and head to Membury

Went into the Costa at 2359, woman behind the till was not very welcoming.

Tesla chargers, costa and Greg's, what's not to like eh?

Kayleigh at costa 10/10 service super polite, brilliant

Amazing experience! I loved my food at Burger King. There wore clean seats and nice menu options. I liked the fresh food and nice taste. Definitely recommend this. Clean toilets too*

What an impossible and confusing drive to services. Give this one a miss in future. Who in the world designed the road system.

The ladies' toilets queue was sp long they were using the mens. Women and girls standing there watching the men use the urinals, I bet if the situation was reversed, there would be uproar 🤬 People pushing past the queues and even had one guy badge past me with a huge bag on his shoulder that smashed into my stomach just 3 weeks after major surgery on my stomach, which caused a massive row with the guy who had his teenage sun with him. Never met a ruder bunch of people and the toilets also were disgusting. Went in the 27/12/2024. Will never return, would rather shit on the side of the road and take my chances with the rats, would be cleaner...

Not the worst but needs a refresh feels worn out.

One of my regular stops as a travelling musician. Plenty of options for food and coffee, generally well maintained, plenty of parking. Always one of my checkpoints whenever I'm headed to London or further, and back.

I have stopped at these Services many times and have always been pleased with the shops and services there. Unfortunately two days ago I arrived with the queue for the Ladies toilets going out the front door. On further investigation I was told that only 10 of the toilets were working... Hence the queue.

Very confusing to drive in/out of these services. Poor signage.

No running water and soap in the baby changing is unacceptable. Also there is no toilet in the changing room so you have nowhere safe to leave baby as all the other toilets are too small for a pram so it's the floor or nothing.

Shambolic ladies toilet queue - never seen anything like it!!

Massive queue for ladies toilets on 27th December, took my partner 20mins to get in. Many cubicles out of operation.

This was the train terminal. Large and clean building.

We were very hungry and the nice man at Chow provided great service.

No a great place to stop food is awful and we'll over priced

Sorry but the queue for a coffee at Costa is far to long.

What you expect from a service station the normal every day food outlet brands at 50 percent more than you would pay on the high street.

Sam was such a happy guy. Soon as we walked in he greeted us straight away with a Christmas cheer. What a lovely man! Really makes the long car journey stops worth it.

Has all the services, toilets need upgrading!

Greggs, hotel, Pret a Manger, M&S food outlet and more on site.

Did not enjoy my experience here at all. Food wasn't great, and most of the seats in the seating area were torn, making the whole dining area feel grubby.

Typical Motorway services - very average and expensive. Use the M & S store if possible.

These were pretty good services. Lots of parking, a good choice of food, and clean toilets.

Outdated, needs a refresh. Not much choice of food. Positive, there are plenty of car chargers.

The truck stop is not very big. Gets clogged quickly

Ok services, possibly the worst and slowest Burger King i have ever used. Meal for 3 took 30 minutes, cost £47, and the only hot part was the cheesy bites. Fast food? I think not!

Same as most motorway services. Expensive

Nice parking, 36 pounds parking for a truck 24 hours! £10 food voucher!!!