The Brickfield, Cookhouse and Pub in Shepway

I had booked a table for 8 people by phone as over 6 people..they told me the table a round table by the window and the number and confirmed our booking when we arrived ..dissapointment as table had already people sitting on it...they did find another table but not what I had booked by speaking with the staff on phone..the food was nice and as a family we enjoyed it..but not a good idea for them to ..not pay any attention to my booking...

Daughters birthday dinner. Excellent service & food.

Good service. Good food. Meli was efficient and we had a great time

Quite a good meal, made all the better from excellent table service from Melissa.

Decent experience, however the speed of service could be improved.

You can eat better steak with same price but it was ok anyway atmosphere was good , welcoming and warming friendly staff..

The service was excellent, Mariia was a star as our order was quite complicated, she remembered everything, was spot on and so friendly. The food was delicious, was a decent size portion and I would recommend visiting to friends and family.

Very loud and crowded. Very very over priced for the Christmas dinner. We would not recommend. Food was very dry bland and lack off condiments to follow. Server was lovely but was so so busy couldn't keep up. Alot of disorganisation

MELI looked after us really well explained the menu git me extra dressing we were very pleased with her service thank you Meli

I went here Saturday 21st December to have a Christmas meal with my daughter, who is don't hardly see. When we got there, we were told no Christmas Dinners, no roasts, and they had sold out of the desert that my daughter asked for. We were both looking forward to it, as that was our little Christmas together. We usually come here about 5 times a year, and always tip. We're not so sure anymore. Very disappointed

Christmas meals for 8 21/12/24 no christmas menu. Two had mixed grill, chicken and ham both burnt. One steak. No sauces they ran out. Two children had pizza looked and tasted like the very cheapest money could buy. In fact if you were shopping you wouldn't buy them. Nothing ordered came without fault. This is the second and very last time we will use this venue.

We were very disappointed with our experience here. We booked the table a month ago for a party of six expecting the Christmas menu. Then was handed the standard menu which had nothing on it available as they were out of stock on almost everything. We ended up leaving unhappy and finding somewhere else to eat.

We had booked our table a few days before coming, yet when we arrived we were given a list of meals that were unavailable. This could've been communicated to us before we came so we could have booked somewhere else. The server was not friendly and even after our group had ordered lots of food and drinks we were given a bill without even asking for it which we found incredibly rude.

Our waitress Meli was very attentive

A lot of food unavailable. Very little choice. Waitress was very friendly and efficient

Great value and food is good for the money as is service. Add some garnish to some of the dishes to prevent the plate looking half empty

Awful food experience last night menu was very restricted. Real disappointment. Food was cold, when it arrived. So many options were not available. Definitely won’t be returning here.

A Christmas dinner gathering . We were told on arrival no Christmas dinner was available! Also a sheet of meals that also wasn’t available ! When meals were served they were lukewarm. Absolutely shocked . Been many times before but won’t again .

Not as good as it once was. Stopped by for breakfast as I was in the area. Standards have slipped. Luke warm, dry breakfast which looked like it had been under the 30w warming lamp for some while. Would rather pay more for better fresh food than this rubbish. Won`t be wasting time again.....such a shame

Visited December 2024. No festive menu available and limited menu choices due to supplier issues apparently. Service very good as always but all the good basics unavailable like fish and chips, pizza’s, gammon. Limited sweets also. No flakes to go on ice cream. Spoilt the experience really. Much of it could’ve been purchased in Tesco tbh.

Problems with supplier so very very limited choice, we were a group of 7 for our Christmas meal, but no festive menu, no burgers, no pizza, no lasagne, no fish, so more than limited! what we did choose was such small portions, we decided to have dessert only one real choice so no dessert either very disappointed, and no offer of complimentary drink as an apology. We will defiantly not return!

Booked here for our staff Christmas Dinner about a month in advance, we arrive there and they say they have supply issues and the whole festive menu isn't available! (They said they called us but we didn't get any missed calls or voicemails) absolutely terrible! 7th of December and you haven't sorted out your supplier? Poor! Not only that we had to wait 20 mins for our table to even be ready and half of the normal menu wasn't available either! Just a poor service all around. Don't put a whole festive menu if you're unable to provide it it's ridiculous. Toilets also were disgusting and smelt like strong urine

Issues with supplier so limited menu to only about 10 choices. No festive menu available and long waits for food. No email or call to inform prior to the visit so we could have changed plans. Small portions when food came and expensive for what we had. Steak like rubber and not sirloin so was very fatty. Service was nice in the circumstances that they were faced with.

The food was average quality, it was good to see the steak cooked as ordered (medium rare), the steak pie was average but well filled. The deserts - caramel apple pie, sticky toffee pudding and Ice cream sundae, weren't great . There is a shortage of some items off the menu which affected menu choices and some of the dishes missed ingredients. Would say the food and restaurant was as expected for a big chain. ** The main positive point is the service and friendliness of the server, Zoe - she was a credit to the team.

Thought all the staff that were there last Sunday were brilliant, food was good and a good atmosphere 🙂

The atmosphere was very 'kids pub', ok but I'm too old and grumpy for screaming kids whilst I eat. Fortunately, that didn't last long. The kids were still noisy but the Mixed Grill was, to say the least, small. Half a chicken breast was promised, must have been a very poorly chicken. 'How would you like your steak?' was asked. If I had known how small it was going to be I would have answered three times the size. Chips were passable. Grilled tomato wasn't. I mean if was a tomato but it wasn't grilled. Gammon was passable but a little fatty, the best of the protein! Two eggs, sliding in their own ecosystem. But, at least mine was edible. The roast turkey meal was a complete joke. If the chicken was poorly the turkey was definitely on borrowed time. The best word to describe the meal is 'grey'. The crumble monster I married didn't finish her crumble..... I've learnt something today, if a crumble is bad enough it will get left. TOTALLY GOBSMACKED!! It might have been a bad night for food but I won't be rushing back.

Food was poor I had mixed grill - chips were stone cold had them replaced by time I got fresh Chips I'd almost ate the rest of the dinner. Wife had Ale pie which was as soggy as a dish cloth.

Excellent customer service by Zoe. The food was ok, nothing exciting. The starter was excellent. Had to send the Festive Roast back as it arrived lukewarm. However, this was quickly rectified. We had a package with Premier Inn, so it was a good meal deal.

Three in our party today, all choose Sunday Roast, but, No Beef, No Cranberry Sauce. Felt like we were eating in a school canteen, horrible noisy brat kids. Parents didn’t seem to have control of their kids.

Brilliant restaurant, brilliant service, 100% recommend for couples or families!

Really nice. Meli our waitress was top notch. Worked really well and service was exceptional.

Great service from Meli and great food!

Atmosphere and staff make you feel welcome food I'd say is a little small on portions starter and a main and was still hungry....but great pub but could do with more of an ale choice...

Very good breakfast. Nice place and clean. The breakfast offer for the kids is absolutely great idea and very helpfull for big families. The staff is always around, ready to help you with a smile. Well done...

Food was ok. Service was friendly but oh so slow, especially to pay. Was tempted to do a runner but not in our honest nature. Christmas decorations up a tad too early but maybe that's just me!

Went for a breakfast today. Poor amount of food. No hash browns or pastries. Wouldn't bother going again.

I have been here for meals quite often. The staff are brilliant abd food always good. I do have one complaint from yesterday 7th November. I guess it was because the new festive menu started. We asked for a Crunchie topped cheesecake from the dessert menu but were given a banoffee cheesecake. The waitress went to get the topping we had asked for but was told by the kitchen staff that the menu had changed. I felt sorry for the waitress as she should have been told about any changes to pass on to customers. Quite an oversight by the company I feel.

Okay place serves a purpose for a cheap nights stay at the Premier Inn

This evening I ordered the burger, chips and coleslaw, The burger arrived with coleslaw but an otherwise empty plate. I waited a few minutes for the chips but nothing, I then waited at the queued at the bar and was eventually seen by a member of staff who seemed surprised by my request for chips. After a further wait the chips arrived but by this time the burger was stone cold, nasty and inedible, I couldn't eat it and when I was asked if everything was alright with my meal I told the manager that I couldn't eat it as it was nasty. After about 20 minutes another burger and chips arrived but by this time I had been put off eating. Not impressed, not just by the service (someone should have noticed a burger and chips sons chips) but also by the don't care much attitude of the staff. I stay in a lot of premier inns but might consider my options next time.

Last minute reservation. Staff were lovely. Very helpful. I've got allergies and was easily able to identify what I could have. Food arrived promptly,hot and fresh. Really enjoyed our meal.

This 5 star review is to recognise the outstanding service of Louise and Mel, who went above and beyond with catering for my son’s milk and nut allergies. All his items were prepared and plated directly in the kitchen rather than from the buffet and when I queried something a member of Staff specifically went to wash her hands before taking the plate and returning it. Sadly service like this relating to allergies is few and far between but these ladies went out of their way to help and compliments to the chef who prepared everything freshly to ensure it was safe. I wish we lived closer just so that our son could go out for breakfast and it such a big safe plate full more often! Thank you!

We just popped in for a breakfast buffet on a Sunday. The food was lovely. We've been few times now, never disappointed.

Popped in here today on the way back from Dover wish we hadn't bothered to start the man serving really does NOT listen. the picture attached is meant to be effectively cheese n bacon potato skins. They were sent back an refunded as I said I was not paying for what looks like chips someone has cut in half and thrown some cheese n bacon bits on top. The food turned up where is our side of onion rings oh not coming because again the server was NOT listening.The mixed grill upgraded to the sirloin as can't stand rump. Well the sirloin was so tough it was unedible I could of even said it was rump an not sirloin an just tasted metallic. Mrs Pizza was ok and my sons spag boll which this time compared to the bull in folkestone is actually proper spaghetti not shelled pasta. Staff haven't got a clue especially the manager when my mrs asked the manager to check with the kitchen that it was sirloin they cooked she responded with we don't do sirloin on the mix grill..... my Mrs says you do because i paid the extra to upgrade it the blank look said it all. oh dear a manger that does not even know her menu. Would not recommend this place at all as previous comments say staff useless and don't listen food mediocre at best.

The food was OK, the service was slow but the young lad serving was new so I can except that. The cutlery however was a little dirty, with grease, finger prints and remains of food still attached.

Food has gotten a lot better over the years but unfortunately the service hasn't.

Didn't know what to have so I asked one of the colleagues her name was reah she was very polite and happy and the food recommendation was amazing so thank you very much reah for your help

Absolutely fantastic . After a 6 hr drive a pint and some great food hit the spot. Staying at the premier in next door. Melissa T was my server...she did a great job, kept checking in and making sure everything was great. All the staff were very helpful and the food was awesome. Overall a great experience. Thanks

Called in after a long day on the Hyde to Dungeness railway Went in early as specials 2 mains for £11.99 What a bargain the food was superb with brilliant attentive waitress( Meli T) Would certainly recommend.

Excellent value meals at lunchtime. Served by a friendly member of the staff "Tanya". Food was delicious and hot. Good service all round.

Hayley H is the best server ever! Give her a pay rise. She was very attentive and she was able to serve our meals with one strong hand even though the plate was HOT

Lovely place to eat, Sharon was our waitress and she was fantastic :)

Great place to eat, food was lovely and reasonably priced. Sharon is a fantastic waitress :)

Frankly the photos don't do the place justice. It's lovely, the waitresses are charming, the food is fast, crispy and copious. We had the meal deal with two mains for under 12 pounds so we weren't expecting haute cuisine, but it was exactly what we needed : a full belly on the way to France.

Excellent service from happy staff.

It was so organised and the staff were lovely. And our food was served very quickly.

After a tiring day walking the Downs, it was good to eat a hot meal in the evening without having to head into town. Sharon provided prompt and polite service which was a bonus

Sharon was a lovely waitress :) amazing service and food/drinks were lovely :)

Our server, Sharon, was lovely. Very helpful and friendly.

We hadn't booked but they seated us in the bar. Staff were friendly and helpful. Menu selection was reasonable and out of the 4 of us no one complained about the food quality or heat. It all arrived together and although as they are set meals you cannot swap items it was easy to add additional. Ok it was midweek but the hotel was busy. We would call again if we are in area. If you are wanting a high class meal and service look elsewhere this is a good chain restaurant.

Excellent meal and first class service from Meli Thanks

Good food served hot and quickly, although to be fair it was fairly quiet when we were there. Tanya looked after us well, attentive without pestering us, and she and her colleagues were very pleasant and polite throughout. Terrific value for money as we were able to take advantage of the daytime price offer but even the full prices are very competitive. Will visit again.

Really enjoyed our meal here tonight, our waitress Meli was very nice and helpful.

Half chicken was like a thin slice of bacon which was burnt around the edges. The sausages seemed like they had been cooked earlier in the day, very chewy skin. Steak was very nice. Pea’s were stuck together with what looked like cheese.

Staff were excellent, however the Katsu curry was served with little or no sauce (exacerbated by being under a heatlight I imagine) and , when asked, told no extra sauce could be provided initially, then told it would be an extra 99p then finally comped.... Disappointing and avoidable.

Excellent service from Chloe. Food is usually top notch but tonight the steak wasn’t up to standards. Only time it hasn’t been perfect with multiple visits.

Staff amazing could not do enough but food was not good .. I had chicken and ham pie and it tasted awful

We are here due to the proximity to the Premier Inn. There was a wide range of meals on the menu and the food quality was very good. The service from Meli was exceptional. She was efficient, friendly and a pleasure to meet.

Three of us arrived at lunchtime on Saturday, unbooked, but Meli the Waitress was really most helpful and very attentive to our needs during a very pleasant meal. No complaints from us.

We booked a table for 9 people for my dad's birthday. The food was great and the service was very fast.

Meli was amazing, such an efficient young lady. Really enjoyed this place 2 years ago, went again last weekend, keep improving

Just tried to order food and was greeted by whom i think was the manager who was extremely rude. Zero customer service! She then let us order food at the bar but was told we could not order until after 9:30pm. We ordered a drink and then saw her serve 2 gentlemen who were told they could order food straight away. We were with our 10 year old son who was tired and hungry. I appreciate they were busy but there is no excuse for rudeness!!!

Lovely food. lovely service. Meli is a great asset to your team 👍.

I had lunch here with my daughter. The food tasted disgusting, it just slapped on the plate then briefly warmed up in the microwave! The service....there wasn't any! Grumpy staff who just managed a grunt when serving / clearing the table. It was honestly the worse meal we have ever had. Avoid this place!

As regular visiitors,pleased to say staff , especially Meli, Lou and manager Mel, attentive and friendlyj, nothing too much trouble and fishand chips tasty andsatisfying. Reasonably priced and the usual enjoyable experiece.ĺ

Great service received from Meli . Good place for a quick cheap meal , nice atmosphere Will come gain

Poor quality food but the waiting staff are always friendly and helpful

Excellent, family of ten, great service and food. Very friendly looked after us all really well.

Scarlett was a really helpful waitress thankyou 😄

The food was very good did not have to wait too long for the meals the waitress Meli was extremely helpful and friendly would recommend

Scarlett was an amazing waitress. She was attentive, and I was impressed with the service she gave based on my experience of other premier inn pubs in the area.

Food was average. Definitely nothing great to say about it. Food was warm. Scenery was better than the food! Dessert was nicer than the main course. 3/5 stars

Great place lovely food and great service will definitely come back and will definitely recommend it

Decent food and drink served to us by Scarlett who was doing great as a new waitress.

Arrived Sunday afternoon waited to be seated was extremely quiet … bar man didn’t acknowledge us waiting after ten minutes a waitress walked past us and smiled but was serving customers after waiting for 15mins and no one acknowledged us being there we left and went elsewhere !

Second time here for lunch. Party of three. Friendly service, pleasant atmosphere and good food at a fair price

Excellent quality and value. Server Scarlett was most helpful and polite.

My wife and I eat here regularly and for good reason. The food is lovely, there’s lots of choice. The staff are friendly and accommodating. Tonight our waitress was a very nice young lady called Scarlett who made us feel welcome and was attentive.

So I understand restaurants get busy but when it's quiet why leave tables piling up with plates until they leave then wipe them down. I wasn't impressed

We came for breakfast on Thursday. The food on the cooked side was delicious and hot the cold side was excellent aswell. There was so much choice. The restaurant was very busy but it was constantly topped up and all tasted fresh. We will be back. Excellent value for money.

We returned here for our 10th wedding anniversary as we've had some lovely meals here and we were sorely disappointed with not only the food but our server also. Missing items on my meal which were not rectified by the server, half a jug of peppercorn sauce which when mentioned to the server caused her to laugh no apology. Took her a long time to get three cokes and we're still waiting for our son's straw! Won't be coming back again in a hurry.

Just visited Cookhouse and Pub in Folkestone, food was very good and hot. Very friendly and well mannered staff, fabulous service ,had some delicious fresh food and a lovely experience overall . Would highly recommend . Well done cookhouse and pub Folkestone.

I use this place quite regularly without problem. However, the last time our food was cold. 2 people out of party of 5 had their chips changed, by then burgers were cold also when the food came back.

Despite being briefly quiet in the restaurant, the atmosphere Ethan created was, as always, pleasant and enjoyable and he was efficient, thoughtful and enhanced the atmosphere and experience by his very good service. Well done.

Our server Meli was really brilliant. Timely service and so pleasant with it. Good to have a chat and a laugh. Very well done.

Meli was great, the service was excellent and I really enjoyed my food

Nice food chicken ribs combo first time eating here tasted even better because I had a 40% off code for main meals

You get what you pay for...shame but the food served on 2 meals offer..chips tasted like yesterdays or been kept warm not fresh, burger OK, but only warm too,

Food was awful. With my overcooked scampi I was served a tiny portion of chips and an even smaller portion of overcooked garden peas. Avoid eating dinner here if possible.

It’s good for a cheap meal but noticed corners have been cut. The house salad with chicken/avocado has no avocado’s in it. The chocolate sundae was supposed to have Cadbury’s chocolate in it but only came with a profiterole, ice cream & sauce Dessert menus are looking tired & need replacing but overall it’s a ok place to eat Hot Dog 9/10 Jam Roly-poly was 9/10 Waitress 10/10

The food was good at a reasonable price. Service a little slow in our section.