Costa Coffee in Shepway

waited over an hour for very expensive toasted sandwich ,for it to get here stone cold!! as delivery to so long! very poor

It's Costa you know what you're getting. Nice sandwiches and good coffee

Weak, flavourless, lukewarm waste of money

always good for a quick hot coffee

Not only did they not bother to cut the sandwich in half, they forgot to pack half the order. Careless nonsense

Worst coffee I have ever tasted. I tried this poor excuse for a coffee shop 2 years ago and said I'd never go in again! Well I did and its worse expensive and coffee is just weird tasting milk. Never again.

Went here today to do some work while my car was getting its MOT. Managed to find a table with a power socket and connected my Laptop to the free wifi. A member of staff helped me connect to the wifi as it would not connect straight away. Coffee is your standard Costa coffee and the croissant was nice to. While I was there a member of the Costa staff asked some teenagers to move on as they were just sitting there and not ordering anything. I thought that she dealt with the situation very well and professionally. It turns out that some of these kids have been there before and stolen stuff and where rude. Kudos to the staff for dealing with the situation professionally. If I need to work in town again I will probably go to Costa again.

When it’s good it’s great but when it’s not made properly it’s a pointless waste of money.

Have placed the same order numerous times but today the driver couldn’t be bothered to turn up. Situation made worse by neither Costa nor Justeat having an actual contact phone number in order to speak to a human and quickly resolve. So only choices are go without our order or pay double and hope for a refund when Justeat gets off it’s backside and processes our refund request.

Chai was bang on this morning! Perfect

the cappuccino was good, but the almond croissant was very old, strong and tasteless. baked 10days ago.

The service was good made welcome and enjoyed my chicken wrap. I went to use the toilets. They were in a disgusting stated. No paper towels. Hand hairdryer not working. Toilet flushing button missing. Plastic buttons were full of grime and dirt. A filthy state.

Coffee has improved enormously in recent years. Food offering beyond the sandwiches looks very sad. The croissants not only look like cardboard;they taste like cardboard. They should use the same supplier as Pret, whose croissants are excellent. Dirty cutlery is a perennial problem. I'm staggered that you award them a 5 rating which in normal circumstances might damage your own reputation.

Whoever made the chai yesterday morning needs to show everyone else how to do it. Absolutely spot on, it was bloomin’ lovely and perfectly made. Wish the quality was consistent but we shall see, hopefully the next will be as good.

When it’s good it’s great but when it’s not it’s a waste of money and it’s too expensive to keep throwing a fiver away for tasteless chai

Used to be good but now it’s too unpredictable to warrant the prices. If I’m paying a fiver for coffee or chai it should at least taste of more than tepid milk

Never get consistent quality here and today was poor. Tasteless, tepid chai and mooshed cake in a bag. Not good.

I placed my order on the app at 11.30am as it said delivery between 25-30mins. However my order was not processed for ages and the delivery finally arrived at 12.45 and both the drink and toastie were cold. Not a great service at all.

Bhaji flatbread and coffee were tasty but ginger loaf cake was missing from delivery.

Our go to coffee shop, you know what you are getting, bit expensive but good vegan selection of food and drink

A large Costa outlet with two entrances, one in Sandgate Road and the other near the shopping centre. Plenty of seating both inside and outside in Sandgate Road.

I went in this coffee shop last Wednesday for drinks including a bottle of water. The glass given to me was filthy. I asked for it to be changed and was told’ it’s the dishwasher’ The replacement glass was also dirty but not as bad as the first one. I drank from the bottle rather than the dirty glass I suggest if your dishwasher is not cleaning your crockery as it should, rather than give your customers dirty glasses and cups to drink from you should maybe get your hands in the sink and wash them properly or give your customers takeaway cups . It’s not the first Costa coffee love been given a filthy glass to drink from and been told it’s the fault of the dishwasher Maybe a bit of training on hygiene would be helpful

Delivery driver was quick, friendly and polite. Great service

Used to be good. Now just a waste of money, weak tasteless chai and the mocha wasn’t much better, a slice of cake with a third missing, which at nearly a fiver a slice is not on.

Don’t know what’s happened lately, used to be good.

Someone forgot to put the chai in the chai, total waste of money.

The coffee had spilt so the bag was wet & when I opened the door I was greeted by... Hello sir when it clearly said my name on the order, to which he laughed, apologized & then said sorry ma'am. so maybe reading the delivery person's name would be a good start

Consistently excellent quality and service. If you have never tried chai consider having one. Costa, Sandgate Road makes the absolute best chai latte in town!!

Perfect every time! Excellent customer service, always go the extra mile to accommodate my picky preferences.

Spot on! Best chai latte in town and the carrot and walnut cake is outstanding!! * * * * *

Didn't have food so no rating, but service was good coffee was it's usual greatness.

It's just professional and nice staff

Tea was fine. It's so loud and echoey, with the staff banging chairs against the floor and tables as they tidy. They need soemthing on the walls, like book shelves, to break up the reverberations of the clanking in the kitchen and the scraping and banging of chairs. There were empty used cups and trays everywhere when we arrived, but it's the noise at which they're banging around in the kitchen and the front when they eventually came to clear them. It's like sitting on the inside of a drum.

Driver was great but the hot chocolate didn’t have much flavour which is disappointing from Costa

Costa coffee has totally lost its identity,no signs of it's origins been wiped clear by coca cola, expensive coffee that nowadays tastes cheap

Delivery time kept being pushed back. It was delivered an hour after I ordered it and it was all cold.

Delivery driver was nice and polite. Food nice and hot still.

Delivery driver was really quick and helpful

Flat white tasted odd very weak coffee

We were very impressed with the staff. There was an autistic chap in there today and the care and understanding they showed him in response to a price issue which obviously caused him some distress was outstanding. It was heartwarming and lovely to see.. Well done all of you..

can always rely on this Costa for consistant coffee not the absalute best coffee in town but morning or evening Saturday or Wednesday the standard and coffee served is always the same it is what it says on the tin

Your delivery driver was banging on the door well too hard, waking up my son and my nan. He was asked to ring the doorbell and im not happy with him blaming this behaviour on the rain. Other than that service was on time and products were lovely

Driver was great. I know the driver very well as a regular customer he is always nice. Shame that an item was missing as Costa forgot to do it.

It said 20-35 mins for delivery, the estimated delivery window was shifted twice after I’d made the order and I actually received my coffee & bun over an hour after I’d submitted the order. I would rather they had rejected my order because they were too busy than keep me waiting for so long - I wanted to cancel but the app had me going around in circles and honestly I couldn’t find any way to either cancel or contact the branch about it. The coffee and bun themselves were good except perhaps a d

I only received the drink and not the food

L shape with two entrance in different streets, an ok Costa.

Over and hour late and everything was stone cold

Rude delivery driver, called phone instead of buzzing the buzzer so they didn't have to do the stairs. Very lazy.

I was given a cold coffee instead of a hot one.

An average Costa Coffee. Interior is maybe a bit dated.

Good quality food, very friendly delivery driver. Thank you

Popped by on a hot September. Air con not working properly, unsure where to queue for ordering our drinks and extremely slow service. So 1 star for service and the other for the cold iced drinks

Not bad, a bit untidy but it was busy this was due to the Folkestone music and air festival happening and lots of people wanting to get themselves a Costa to keep them happy. Been here before and most likely will return as it's a Costa and the other half likes them. I do like the white hot chocolate and if it wasn't as hot today I would have had that.

This order took 1 hour and 20 minutes for 2 drinks and 2 toasties. When the order arrived the driver was extremely rude complaining and stating that it was not his job to find our address. When we opened the bags we were missing a toastie, the 1 toastie that we did receive was cold and the drinks were melted. Overall this was abysmal

A very poor experience. The second visit in a week and the dishwasher was still not working. No cups and saucers, only plastic knifes; paper bags as plates and no trays even to take drinks and food to the table. Asked for a small coffee, charged for a large, the loo had no loo paper and hadn't been checked for seemingly ages. The staff excuse was that they were under staffed. I won't be using this branch of Costa for the foreseeable future. I hope this is not a trend for the chain as a whole!

Large premises and good selection of food to choose from....

IM STILL IN THE LINE JEFF oh I changed my mind its free

didn’t put my greek yoghurt with mixed berries in after crossing it out on the receipt even though i had paid for it. so £15 for just a drink and toastie thanks to that

L'endroit est hyper bien placé, non loin de la station de bus ! J'y suis allé car j'avais besoin de charger et le concurrent n'en avait pas comme quoi !? Le staff est blazé même si le service est là ! Les produits sont frais et bons. Le rapport qualité prix est pareil que les concurrents.

Coffee great, staff efficient and sweet treats very tasty. Loses a star as had no pumpkin spiced lattes left. Why do my favourite specialty coffees only appear in autumn and winter?! It's like special edition chocolates.

Missing items. Usually the store calls to offer an alternative but I had no call. I would have cancelled the entire order if I had known the main item from my order was not going to be delivered. Not happy to have to still find food for the person it was ordered for and for wasting everybody's time and money.

Just a standard Costa. No better and no worse than any others

So much better since they updated the decor, nice hot chocolate and cup of tea.

Love the new decor - much better, brighter and more welcoming, well done!

Quick service and the staff were very nice and friendly.

As with all Costa shops very good service & coffee.

Honestly this costa is hit & miss. I buy at least 1 vanilla latte a week, as a trained barista I know what a latte should look, smell and taste like. The past 4 times I've been here I've ordered my usual drink & received a flat white with over steamed milk to the point its burnt. Normally I don't complain but it's just basic training. Like today, just ordered my usual drink, got a burnt milk flat white again. Literally watched the barista walk away from the milk whilst it's steaming to go and have a chat.. please train your staff better as your coffee isn't exactly cheap..

Lovely food and service thank you!

Had eaten in, very hot and lots of room got the hot ham and cheese toasted witha latte shame had nothing to eat ( knife or fork) with a very hot and grease toast so didn't enjoy as I thought I would.

Just another overpriced coffee shop. Nice as a treat and a one off but way to expensive in my opinion.

Just like a coffee shop, it is what it is

Items missing that I’ve paid for!

Miserable facing staff. Rude service....no friendly attitude. Bad attitude towards customers. Forgetting order. No apologies from staff. Won't be coming back!!!

Typical Costa, busy but service was still good

I had a coffee and that's it really!

They missed all of my food from the order and only gave me a drink! £20 for a drink!!! Wow

I ordered drinks with chocolates these were placed on top of the drinks so they melted, also 2 were missing

We visit this store every Thursday and the service is excellent. Cameron (Cam) is a credit to this store and always greets people with a smile and a warm welcome. He also goes above and beyond to ensure his customers are 100% satisfied with their purchase.

Fast service and decent drinks. Can be very busy though.

Driver went to the wrong house then moaned at me

Good coffee, can get busy so a bit slow to get served.

Usually no problems but the lid wasn’t on the drink properly so most spilled when getting it out of the bag. Also I ordered a sausage bap and received a bacon one.

Great. Wonderful. I look forward to This Costa. We Visit All / Most Costa Coffee Establishments in Kent. This one, Everything absolutely spot on. Only downside is that they have to close. Really. Great Staff / Management / Food & Drink, Really Great. Sorry i don’t do photos. Don’t want customers in pictures, That’s all. Thank you COSTA

Quick delivery and food still hot.

Quick delivery from the driver. Food still nice and hot.

Great place the staff are fantastic and very helpful. Food 8 drinks are great too.

We didn’t receive a latte because the guy forgot to deliver another package. No napkins either. So missing a drink. Wasted money.

Nice coffee and needed to use the air con due to heatwave

Coffee good as usual, still no table cleaning going on the whole time we were there. Used my own hand sanitizer just to be safe

Be nice to receive anything I ordered

Best coffee shop in folkestone Tropical muffins to die for

No sauce as requested - Costa always ignore requests

The drink was all spilt in the bag and the food was cold and hard terrible order and I was promised a credit back and it did not happen

Only one problem, no straws for cold drinks

Didnt deliver everything that was ordered

Very friendly atmosphere. Lovely staff. Good range of food and drinks

Brilliant staff first class coffee and surroundings.

The place is nice, clean, helpful and nice staff, thank you

When I enjoyed the costa coffee it was raining a lot☔️☕️🍭

Actually a decent coffee for a change, 1 toilet for such a large costs was a let down but otherwise plenty of room.