Subway in Portsmouth

They tired to sell me a cookie. Then they got one out of the bin, not going back here

Workers were very friendly and helpful

Tried calling the store 10 times to make some changes to my order, but nobody picked up the phone. Very rude and disappointing customer service.

I usually visit this place for food since past two years. I have always been treated well. But tonight I faced the worst customer service experience I never give bad reviews but one of your staff members(guy with the glasses) was very mean and rude to me. I know you are busy but then let us know I can wait, this is not okay. The worst 5mins I have ever spent here.😅 I have always approached a staff who is very friendly but I don't think I'll ever visit again.

Its been great experience. I always love to it here. Thank you Rahul

Very very bad experience with staff...I don't know employee name but the way he answer and he is not even ready to give what we want...if food is not available...he should explain it in a polite way..too rude to customers.... subway if u keep such employees they'll pull down ur business. Date of incident...19 jun 2024- evening time ( 11:00 pm )...manager should take action.

Over 2 hour wait for food that never arrived and refused to refund. Do not order from here!!!

Been waiting over 3 hours for my order for Father’s Day, no answer from the restaurant, no option to cancel my order which I have spent nearly £40 on, absolutely disgusting service!

Do not order from here!! Scam your money and don’t deliver your food and don’t answer the phone

Staff incredibly rude and selling items when they haven’t got all the ingredients, but they think that’s okay! You should never sell something if you haven’t got the ingredients for it it’s just wrong. It’s also against the trades subscription act.

ordered via just eat and there was a large bit of plastic embedded in my sandwich

The food was good and the service was good. But I noticed a few cups filled with wraps on the table. Also, the tables were a little unclean. I guessed it was because the entire branch was been run by one person.

Went to redeem a couple of rewards my partner had on the app, but I couldn't use the app properly. The employee there was very understanding and helped me with the app + rewards + took good care of the food. It was very good. The employee (I believe Rahul, apologies if I misspelled) was very nice and friendly. 10/10, nice food, outstanding service.

Came in today 12th May. Very busy.PRASHANT VERY awesome guy. Extremely professional and was very friendly. That guys going places in life. Thank you very much for the service and all the help. I hope this helps in any type of way. Subway this guy a raise!

The food is like most subways the service is reasonably fast however the building itself is quite dull and off putting other than that it’s a good place to go

Stop putting your waste out at 3:30am banging the bins waking your neighbours up! It is not very community spirited of you.

Ordered a Philly Steak footlong, turned up quickly enough (20 minutes), but was stone cold on arrival. Clearly thrown together, not toasted, 10.2 degrees in the centre. Never again.

Parth and anil was class was great to us

Smashed finger in faulty door closure ,they couldn't care less ,

All of the best Subways include baby spinach in the salad bar. And this is one of those Subways.

I am utterly disappointed in the costumer interaction in the store. For being a first time customer in subway, the employees on duty were very rude behaved like they were forced to do their Job, weren’t even trying to listen to what we were saying, and there wasn’t even a lot of customers in the store at that time, around 4pm march 16 To top it off they were not even in the uniform and after this experience I would never enter a subway again.

Extremely disappointed in the way employees behaved They were not ready the help us with the options available just tried to hurry us through. The shop was not even crowed. I been to shop around 4 pm and would like the employees to be taught customer empathy and interaction basics.

Foods are tasty but I find them a bit expensive as I am a student. There should be an option for a student discount. Otherwise, their services are good.

Ordered in the store. The staff was rude. Didn’t ask if I wanted cheese and which one I wanted. They had assumed I wanted cheese and could eat it. When in fact I’m allergic to cheese. They removed it off the sub and we’re going to continue with preparing it for me, luckily a customer noticed there was cheese still in the sub and demanded that I should be given a new one. Once this happened they put vegan cheese on and put it in the oven for a 5 seconds claiming I had held up the queue and needed to be hurried along, which meant my sub was stone cold. At this point I just wanted to pay and get out, which is exactly what I did. This is the worst Subway store in Portsmouth by far and I will never be returning to it.

Twice now have ordered from this restaurant and received completely random items, not even remotely resembling the original order. Its as if they have gone out of their way to complete the order incorrectly.

The most bad experience I’ve ever had in subway at Portsmouth the staff called ‘rahul gupta’ he serve customer like nothing he is not listening our needs in sub he is just doing accordingly on his own wish and there is lack of food stuff on them because when i asked for wedges he said no to me and not even apologised for that situation, I personally don’t recommend this store to visitors

Great food. Handy location just around the corner from Ibis Hotel.

Need manager or supervisor cheak in this store.

This takes ages they don’t know what they doing

worst subway i have seen in my life i recommend do not come here. we went for dinner yesterday night as we wanted to use our subway reward point but the guy said we don't accept that and behaviour was rude with us and said our system not working later said our subway would not accept that reward. subway need to do something it happened second time with me.

They not accepting coupons which subway release recently and as well as member is rude don’t know how to talk with customers

The people who work here are lovely! They're polite and apologetic, it's a naff subway but that isn't their fault. Whoever manages this place needs to have all team members property trained, and you need to improve your inventory, maybe ask someone else to do the stock check? The food tastes the same as any other subway, no complaints there... Wouldn't take much to make this 5*

Crinkle wedges were not good. Missing the american staple: Subway sauce (an oil based vinaigrette.) Otherwise, standard Wubway fare

Very unprofessional and unimpressed with this store states it’s open till 3am so arrive at 1:30 and the staff member locked the door as said it was shut even though opening times online and on the door say till 3am, staff member on shift today was very rude and not apologetic will not be using this store again , they are paying the man to drive away customers.

Its was okay, services not all that great, but alright

Everything was chaotic, they gave me someone else’s sandwich. Asked for coffee they gave me the wrong cup and told me off for putting coffee in it when I asked how to put milk in it. Got attacked by steam from the machine instead. Eventually served a big cup of disappointment with normal milk.

I came unto subway last Thursday night / Friday morning after clubbing at HB. I used to work at subway so I only wanted 1 thing and 1 thing only, a mega meat wrap. Our server did such an amazing job considering he was alone and how many of us there were at such a late hour. Even my wraps weren't that we'll wrapped, and I worked at a subway for almost 3 years. I was literally barely walking down the road with friends and this wrap stayed together. 10/10 would go there again

The new offer of dirty crisps was a huge disappointment.

Pleasent staff that are very young and lacking confidence from experience so be nice, patient and you will get your fresh sub.

i done an order of 50£ spend about 10 min to do order on just eat and restaurant reject order you should close business tho low

Typically most subway branches in the local area are very welcoming and friendly, (North End, Oceanside) this one is not, by a long stretch. Staff behind the counters are never wearing uniform. They either have their home clothes (casual jackets/blue jeans) on, and to make things worst, they don't even know what a face covering is, or how to wear one correctly. On my most recent visit, halfway through my order, one staff member (wearing no uniform, heavy Indian-Asian accent, apologies if wrong) decided out of the blue, to tell me the card machine had broken. Not only could he of told me before I ordered, but he could of had the decency to communicate this in a polite manner. Store was also filthy and due to the size of customer area, social distancing is impossible especially when you have a large hoard of drunk students walking in, which is a frequent sight given this store is located adjacent to a halls of residence block. Even with a face covering on, I felt incredibly unsafe. Best to avoid this branch altogether.

Terribly slow service, the two people working there didn't seem to know what they were doing. One of them wasn't even wearing any face covering which is unacceptable when making someone's food during a pandemic. Also a group of about 5 lads came in and none of them were wearing face masks. I felt very exposed as it's quite a small inside, the people working at Subway didn't say anything to them, didn't even ask them to wait outside. To avoid getting Covid avoid coming here.

Don’t even know where to start! Firstly, the lady serving wasn’t wearing any face covering at all! Which is off putting on entry! She then used the same gloves for everything! Handling change, using the till, touching the toasting machine, and then touching the sandwiches!! During a pandemic, this is unbelievable to see! I then asked for tiger bread, and received normal Italian, and was told this was the tiger bread. And to add insult to injury, I was charge more than advertised on the menu! Normally a massive subway fan, but this has put me off for a long time. Avoid this branch if you want to stay safe please!

Bin overflowing inside. No gluten green bread even though advertised as an option. No excuse these days to not have gluten free option

Tasty as always but they were out of stock on a few subs and bread types

Pedí una oferta de desayuno de 6 "megamelt. Luego me cobraron 3.50 y cuestioné el precio señalando que era mucho más barato en una sucursal cercana. Su respuesta fue" diferentes tiendas tienen diferentes precios "Para empeorar las cosas Cuando abrí la envoltura dos minutos después, el pan estaba empapado. Su actitud podría funcionar con algo de trabajo y debería recordar que el cliente lo mantiene en el empleo.

Clean , friendly staff, good food..

Person who works here with ginger beard is not professional at all, his attitude is low. And his customer service does not meet the criteria for Subway!

Absolutely banged it mate, classic subway not harm.

This is my first Google review but througouhly dissapoontinted. Arrived 10minutes before closing only to be come to a locked door and a customer open it saying they are having technical difficulties and are unable to serve? Rather dissapoontinted that the staff couldn't say this themselves and honestly, probably just wanted to leave early

Staff were quite blunt and grumpy

Frequented this place when I worked at Portsmouth University (in 2008 and 2016)

Can get busy at weird times and often understaffed

Food is a lovely however the presentation could be a lot better

Servido hoy a las 7 pm, entró y ordenó, estaba algo ocupado pero no tan mal. El tipo que estaba detrás del mostrador hizo mal mi pedido, así que tuve que esperar por años. Pedí un pollo tikka pero hizo un italiano? Solo me di cuenta cuando fue a poner la ensalada y me di cuenta de que era el sándwich equivocado (pensé que era el hombre que estaba en el frente, pero él ya tenía el suyo, por lo que el tipo desordenó mi pedido por completo) y luego también estábamos sobrecargado pero no tiene comprobante de recibo. Entonces no había lechuga, así que los clientes se estaban molestando mucho. La mitad del sándwich también se había caído, ¡había más en la envoltura que el pan real!ENTONCES, cuando nos sentamos, otras 2 clientas empezaron a poner los pies en sus sillas y estábamos confundidos. Entonces, de repente, salió una GRAN RATA y alertamos a un miembro del personal que llamó a su gerente, pero parecía bastante tranquilo acerca de la situación. Todos se fueron y después me sentí absolutamente enfermo, ya que ya había comido y luego vi la rata. . . ew NO lo recomiendo.

It's Subway. I suggest the meatball sub with spicy cheese and cucumbers.

Very poor customer service. • The staff may ask for your order when you’re at the back of the queue to the door, as if they’re rushing me to order. • They didn’t tell me of a promotion which could’ve saved me money. • They’ve used the same knife to cut all their subs, even for my vegetarian order. The list goes on...

Wiki was great, best subway in Portsmouth.

The sandwich I had the salad and filling was all out of the bread and soggy. The sandwich my other half had No veggie patties inside. On a previous occasion we came 30 minutes before.the store shut and the guy at the counter showed us the middle finger through the window. Do not rate going.

Convenient, local and lovely staff. The new Vegan Sausage roll tasted exactly like the "normal" sausage roll but came without the murder. Handy that! Knowing I've got cheap £1 tasty lunch down the road from me feels pretty good!

Meat was cold to the touch even after it has been grilled. Had run out of half the supplies (Breads and meats). Staff kept coughing near the food. A couple staff were quite rude. Salad was dry.

It's an okay place. The food and service is good but that's what you would expect. The general cleanliness of the place however is not very good and the furniture is quite uncomfortable. There is a restroom here as well but that is also not very good either.

Staff very arrogant; not really pleased with the service;

Service very slow, staff didn’t know what they were doing, run out of hearty Italian bread, run out of most flavours of crisps, also think I was overcharged

Very nice staff and lovely food

The Spanish woman who attended us was very kind.

Only reason for 4 stars is because they often don't have Italian herbs and cheese.

Best Subway in Town! Great food service and happy employees!

The food has no taste, the bathroom is not clean, the service is normal, and the restaurant is small, in Saudi Arabia and the Gulf, and I find it better and has a better taste

Called in today and was almost served by one of the rudest people I have met in a long time. I say almost because I just walked out!

best subway in portsmouth :) staff are really friendly!!!😁😁

Busy and rushed, however the staff are great and seem friendly.

It's convenient that this place is open so early.

Food is usual Subway standard, but place is really grotty, with dirty floor, broken furniture and unhappy staff.

Great sandwich store, Mike Hunt was really nice and friendly. Will come again.

Friendly staff - great nachos!!

Good fast sandwiches :) great variety and prices

Quick easy and delicious lunch. Served quickly but not rushed. Self serve drinks and choice to have a meal of a drink crisps or cookie

Worst subway I've been to. Stop serving drinks past 18:30 so couldn't use a voucher for a free 6 inch sub if i buy a 21oz drink (I arrived at around 19:00 not very late). Wouldn't of been too fused at this but when I order a normal footlong they didn't have any chicken or bacon, two key ingredients that all subways should have. They also had no sweetcorn and only 1 type of cookie, which was raisin :( Overall not impressed, mainly due to really small counter so they can't hold many items of food.

Rude staff was ignored for 5 mins and made to wait like a lemon did not have half the fillings and was not the normal standard of cleanliness for subway will not be retuning to this one keep well clear.

Long working hours. Lovely sandwiches, refilling equipment near the tables.

They had no veggie pattie so asked for a footlong lettuce sandwich. The guy charged me £4.49 for this!!! What a rip off plus the customer service was rubbish it seemed like it was such an effort to serve people.

Best subway around!! It stays open until 3am. Perfect for some after town grub when you're boozed up and loving life.....

Usual grub from Sub, very slow staff though that seemed to take an age to fill everyone's sub. But you get what you pay

Stopped here before catching the ferry. Staff were friendly and polite even though it was very busy. Tasty subways at an affordable price

Ordered a chicken tikka flatbread & cheese, cooked, what salad etc , onions, cucumber and which sauce madam a classic that goes with chicken tikka , yogurt & mint sauce.... Sorry we don't do it anymore

Gostei muito, foi dentro do esperado, pois já conheço esse sistema de franquia. Recomendo aos viajantes e sobre tudo com bom preço.

My first and last taste of Subway, what on earth is going on this stuff tastes awful, give it a swerve if you like tasty wholesome food