Starbucks in Portsmouth

Awful service Didn’t hear them whisper our names for our coffees and we were the only ones in there 5 mins later I asked if our coffees were ready and they just pointed I suggested they may have told us as we didn’t hear her whisper to which we got a shrug

I asked if I could get a gluten free/ dairy free hot chocolate. Apparently the tablet wasn’t working and the small stickers that could be scanned were not working either to check the ingredients. So I ended up having a cappuccino with coconut milk , but had to watch my partner have a lovely caramel hot chocolate type drink :( All the tables were piled high with previous customers plates and cups. The tables were full of crumbs and sticky , the floor looked like it hadn’t been cleaned for ages. When you are paying almost ten pounds for two hot drinks is it too much to ask to have a decent place to sit that isn’t a chair full of holes and dirty . Come on Starbucks clean up your act !

I have been quite a few times and had this issue. As someone who doesn’t drink milk, I always ask for oat milk as a substitute. However on numerous occasions when I have double checked when being handed the drink and I have asked ‘is this with oat milk’ they have replied ‘no’ and remade the drink. Thank god I asked! If this was an allergy this would be awful. It’s a shame as I do really like Starbucks but now I am going to be going elsewhere as it’s really not good and they don’t seem to be getting any better.

We visited Starbucks for a catch up. Once’s parked to sit in we went into the Starbucks. We were stood at the cashier waiting area deciding what to have and had no acknowledgement from the staff. I understand it can be a busy environment to work in but customer care is compulsory. I finished my shift in the hospital and was looking forward to this meet. However we decided to leave and go to a different coffee shop as we didn’t want to risk not being satisfied with our evening. All it takes is for an employee to say I won’t be a moment or thankyou for waiting be with you shortly and it has a huge difference on your experience. No eye contact and no acknowledgment is poor customer service.

Dirty The worst frappe I’ve ever had Tables were filthy Drinks were poor quality Staff were not interested in cleaning the tables

Upon arrival they said they had run out of the festive christmas drink that I specifically went in to get. Then we get told they had run out of large mugs even though there was only like 10 customers in the shop. The sugar area was completely filthy and the staff didn't seem very welcoming at all. Had to wait 10 minutes for the drink even though there was no one else queuing or waiting. Will not be coming here again.

Please do not use this place. Not only did they give me the wrong order, but once home, one of the coffee's was less than half full in a medium cup. This is not the first time this has happened. Just don't have time to return this time. Sort your staff out, this is a disgrace for the price you charge. Also had to microwave it as stone cold.

Can't get a single order right! Visited there over 10 times and had an issue everytime. Think staff need training how to read the computer with the order details.

Went in to order 1 drink - I was the only person in store. 4 baristas behind the counter. I waited over 5 minutes then asked how long my drink would be as I was in a rush - was told quite curtly that they’d had a big online order. That’s not my issue - as the single customer in the actual store it would have taken less than 2 minutes to whip me up my 1 drink. 1 guy was casually waiting by the drive thru not taking any orders. Was then told by the same person to ask someone else for my refund - the girl stood next to her!! So rude, they actually bothered to take the time to refund me rather than just quickly knock up my drink. I will never go back here again, Costa is around the corner. They are so helpful and friendly, would never have this service there. Left without a drink after almost 10 mins. Joke.

The Italian guy is brilliant, at the drive-trough he made my day being kind and solving quickly my problem , thanks for the lovely customer service all of you guys 👍👍

Made the special journey to get my festive drink of choice - only to be told you’d sold out of eggnog lattes on 02/12. I see you’re still the same shambolic company as last year when the same thing happen. Do you have stock control? Why doesn’t someone order more, well in advance of running out, pretty basic stuff right? I’ll stick to Costa, they’ve never run out of their Christmas specials, and they pay proper UK Tax

Great coffee, BUT failed to mention they are out of sauce after charging and handing over a cooked Bland sausage bap. Wouldn't be so bad but £3.50 is a joke and didn't even apologies for the inconvenience. Better to walk 10 more paces to Costa.

Attended this Starbucks today mainly as an excursion with my puppy. They got our simple coffee order wrong with no milk with one despite the label recognising the order. Also, as a word of advice to other dog owners don't bother with the puppacino-as it is sweetened cream unlike Costa's which is plain. Coming to Starbucks was an indulgent novelty. As a frequent real deal coffee drinker I diy at home mostly and the coffee itself here didn't warrant the expense.

I always order from this Starbucks and there so lovely! Just brought my usual but the cup had a split which caused it to leak everywhere. I took it back and they were really apologetic, made me a new drink and also gave me a free cake! Very kind staff.

I have been looking forward to a Funfetti cupcake since it reopened I have been twice before and this of Funfetti cake to enlighten you. By cupcake has been sold out. Building up the suspense to get it and it was far from a Funfetti cake it was overdone the cake tasted awful and with weird jam in the middle. As a baker myself I know what is good icing and what is not this icing was way too buttery and the ratio of icing sugar and butter was awful. The point of Funfetti is to have sprinkles on the inside with a light and fluffy cake. It was something I would have sent in for my daughter to sell for 20p at a bake sale. I will attach a picture of Funfetti cake to enlighten you.

Staff polite got me exactly what I asked for but no frills Put drinks and food on counter but no hint of asking me if I wanted a tray or a hand to carry drinks or food asked for a tray and they went a looked for one Was not particularly busy and not that clean cups rubbish on tables and floor not much sign of being cleaned up either

Coffe was and dood was nice can’t complain about it but very rude disrespectful staff! Don’t know how to do Buisnes

When this Starbucks first opened it was really great. Lovely, clean, friendly, courteous, quick staff. Recently though wow... dirty tables, staff who tolerate you and really slow service. Went in for two drinks, waited at the till and got ignored for over 5 minutes. Finally got served and went to wait for my drinks. The drive through was busy so drive through drinks got priority. So again I waited and waited. Called my husband to explain that I could be a while as the service was so slow. 5 minutes later I got my drink.... but not my husbands, 5 mins later I asked for my second drink. An Americano was handed to me but no sleeve and the cup was boiling! I asked for a sleeve and received one for my husbands drink but not for mine. Guy making the drinks said sorry for the wait, we are slammed. All in all to get 2 drinks, it took me 20 minutes. It’s such a shame as when this Starbucks first opened it was brilliant. How things have changed. If dirty tables, slow service and staff who would rather chat to each other than serve you then this place is for you. I’ll take my money and custom elsewhere, there’s enough choice.

Soy celíaco y, por lo general, tengo que pedirle al personal que me revise el libro de alérgenos, ya que sigo una dieta estricta sin gluten (comer gluten me haría sentir muy mal y tiene implicaciones de salud a largo plazo). Me complace decir que nada era demasiado problema, por lo general me siento muy consciente de que estoy haciendo cola. Era una tarde tranquila de miércoles y el joven me hizo sentir como un cliente valioso. Aunque no había mucho en el camino de las ofertas sin gluten (¡tienen un panini!) Disfruté de mi capuchino hecho con leche de soja.Hay un montón de mesas y sillas y se mantiene bastante limpio y ordenado.

Luke warm flat white Cheese and mushroom croissant appeared to be without cheese. Cheese and ham toadtie was average. Used to like this one. Costa next time.

Habiendo utilizado previamente este. . . y ha quedado seriamente impresionado. . . Así que después de una cirugía reciente. . (lo que puede explicar el miembro del personal que me dijo que era grosero!) Fuimos a tomar un café relajante. . . Donde la niña logró que los dos cafés se equivocaran. . . ¡Así que cuando pedí el americano con leche fría! Me gruñí por el hombre. . . ninguna disculpa . . sólo una mirada. . . ¡Así que tenía miedo de decir que el mío estaba equivocado! Entonces siéntate. . No hay tenedor para el pastel. . . volver a subir. (Realmente no quería hacer cola otra vez) así que preguntó la primera chica. por favor, puedo tener un tenedor para la torta. . Claramente demasiado para que ella camine las 6 - 10 yardas. . . Pregúntale a la chica que sirve. . . así que en este momento sí. . Estoy cheesed off. . . ¿Puedo conseguir un tenedor para el pastel? . Le pregunté al hombre gruñón. . . y como me lo pasa. . . dice. . ¡No hay necesidad de ser grosero! ! No estaba siendo grosero intencionalmente. . . solo en el dolor . y gruñón como las 3 cosas que había ordenado. . . estaban todos equivocados ! .

Realmente me apetecía probar uno de los especiales navideños, pero lamentablemente, después de preguntar al personal, revisaron el libro de alérgenos y no fue posible. Mi compañero eligió un especial de Navidad que se veía delicioso.Aún así conseguí un capuchino hecho con leche de coco, muy bueno.No creo que haya mucho que ofrecer en cuanto a la comida (soy celíaco) y necesito tener gluten y productos lácteos gratis.Había muchos asientos y estaba muy limpio y acogedor.

We had to pop to a Starbucks before the cinema so we went here as we had not been to this one yet. One of my favorites now as it’s so nice inside , loads of chairs to relax in and in enjoy your coffees or food. Nice and clean and nice size car park. Few drinks we got but next time we will all have a few and a cake and relax in there . Maple pecan latte = Yum!