Sandy's Fish & Chips in Shepway

Ridiculous amount of time spent to even put in an order let alone get the food. Food was good once it arrived.

What a disappointing meal. We were in town from London for the day, and spent a lot of time researching where we should have lunch. We decided to go here and I truly urge you NOT to do the same. I ordered half a lobster and it was boiled to death. It was chewy and flavourless. It hadn't been seasoned either - it was like eating a rubber. My partner got the dressed crab salad which was ok, though the chips were also unseasoned (we had to ask for salt) and the salad seemed to be dressed with Hellman's or similar - for the price we were charged, we would have expected an accompaniment with the lobster, and a dressing that wasn't shop-bought for the salad. We waited quite a while for our order, though the young man serving us was lovely. Only towards the end of our meal were we asked how our food was - at which point my partner mentioned how disappointed I was with the lobster. About 15 minutes later the woman who seemed to be the manager came out to follow up on what we'd said - she was extremely defensive and rude. She kept telling me I should have said something before "eating most of it". Unfortunately, we weren't asked how everything was until very long into our meal, which is really poor etiquette. Additionally, I only ate about half of it, and only out of necessity (we had been walking round all day), but certainly hadn't eaten most. She seemed to be suggesting we were actively trying to scam them out of money - she didn't bother to apologise for our disappointing meal, but instead kept saying "we can't do anything now". The polite thing to do would be to comp the main, or at least the drinks. I have lots of experience working in hospitality and I have never spoken to a customer that way. Again, we didn't even get an apology, we were just met with defensiveness and an accusatory tone. The crab croquettes that we had as a starter were nice, but unfortunately there is nothing else good to say. Total waste of £80 and being spoken to like that completely ruined our trip. I will definitely not be returning.

Never had scampi like this in any restaurant or any fish shop. EVER!! HUGE!! And juicy. Order now!!!

The team at Papa’s very friendly. Fried cod was out of freezer, specific taste. The grilled one was dried out. Fries were ok. Tea was served with milk without prior question about it.

We stopped to get some food before catching our train. Fresh cod and good portion of chips. Just what we needed after a long walk.