Pho in Guildford

My wife and I visited Pho in Guildford Town Centre on Friday the 29th of March at around 1pm. The food was good, the atmosphere was good but what I couldn't believe is how much of the job was left to one particular member of staff who seemed, from where I was looking, to be: managing the kitchen, cooking the food, taking the food to the tables, checking on customers and doing, quite frankly, most of the service. Whoever the blonde curly haired girl is who works here deserves more than the consistent complaints, we overheard, that she received from customers and staff alike. I am sure me and my wife will be back again soon as we did enjoy our noodle soup however I can't quite imagine what our dining experience would have been without this lady. My wife and myself were quite frankly amazed at the fact she was also cooking the food in the kitchen for a while also! We didn't catch her name but I felt compelled to inform to the fact that you have such an asset to your team as you better be promoting this girl immediately!

What an amazing evening being served by Jessica! :) The most personable service I've received at Pho. She had a great energy and made us feel so welcome with great conversation (it felt like we'd known her for years). It was pretty busy yet the service was perfection throughout! I was so impressed! Pho is lucky to have such a fantastic person on the team genuinely! Also the summer rolls are always to die for 😍.Highly recommend!

V e r y. S l o w. S e r v I c e. Waited an hour for starters. Almost another hour for main course. When it did arrived, we were missing a main course. Food quality was ok, but overall a very disappointing experience. They seem to prioritize take away over seated customers. Very poor.

Ordered food for two to be delivered at 5.55pm. Eventually received at 9.30pm. Food cold and inedible. No explanation, no apology, not going back.

Such a pleasant visit from warmest greeting to goodbye. Me and my friends popped in for a quick lunch. We ordered Pho Hanoi and Chicken Rice Bowl. Take me back to my childhood memories :) The flavour was spot on and there are wide range of fresh juices. The service was very attentive. Will be back soon.

Exceptional staff on both occasions I've eaten in Pho Guildford. Please recognise their hard work and people skills for staff so young. I was last in on Wednesday the 21st February at .30ish. Love Pho! Thanks all!

Been before and quality wasn’t as good as before. Squid was greasy and had very little flavour. One of the meals we ordered was missed and after checking where it was had to wait and food arrived after the rest had finished eating. No discount. Had also mentioned a birthday for children and not even a mention. Very disappointing

One of the worst experiences I've had visiting a restaurant for a very long time. I love Vietnamese food but hadn't tried Pho so I thought I'd take the family for a Christmas treat to the Pho restaurant in Guildford. I booked a table for 5 well in advance and looked forward to the evening with my family. I got a confirmation text to check we were still coming and said yes to that. We were all set to go. Then it all went horribly wrong. I was called mid afternoon on the day we had booked and told there would be no wok based meals available as something was wrong in the kitchen. Slightly annoying but there was plenty else on the meal for all us to enjoy so I wasn’t too bothered. I should have asked exactly what the issue was though as I might have saved my time later on…. but more on that below. After attending an event earlier in the evening we arrived at 8.30pm for our booking. At the door we were greeted by a member of staff who told us the restaurant would be closed at 9pm due to, I think she said, staffing issues. We would have less than 30 minutes to select our food and eat it. Obviously not enough time. I asked why I wasn't called and told the situation so we could have picked another restaurant in Guildford or not travelled (30 mins for us) and wasted a journey. The staff member told me it was 'hectic', too hectic to spend 30 seconds on the phone or send a text? Really? But they called me earlier to tell me the wok problem. It would have been nice to at least have been given more details or, perhaps, the truth. We tried to find another place to eat but it was getting late and as it was the week before Christmas everywhere was busy and full. We ended up heading home extremely disappointed. I expected a call or message from the restaurant next day to apologise and perhaps offer some kind of discount should we wish to return. As you might have guessed I got nothing. Three days later though I did get two different emails from Pho - one to tell me 'Thank you for dining with us!' and the second 'We would appreciate your feedback about your experience at Pho Guildford.' Brilliant! Their dysfunctional customer communications actually made me and the family laugh. Joking aside though it’s kind of pathetic. Actually it’s really pathetic. My advice to you, don’t bother with Pho, they’re a mess. And to anyone from Pho if you are reading this this? Please don’t bother apologising or trying to offer me any kind of discounted meal, I won’t be coming back and nor will any of my friends and family. If your treat your staff like you treat your customers I’m not surprised you have staffing issues. Spend your time fixing the shambles you have in your restaurant and with your staff so you don’t disappoint any more families or customers around especially around Christmas.

Ive been many times and enjoyed the food. However this time food was super dry with no sauce, staff cleared table whilst my wife was still eating and then stood there and waited for her to finish so they could take her plate. Brought prawn crackers, starters, drinks together then wanted to bring main course all at same time. If this is the direction your going in you will lose alot of loyal customers.

Food was average - personally I think the ramen at Wagamama is more flavoursome. Staff were lovely but clearly a bit disorganised. The manager on shift was busy picking up everyone else’s slack and trying to keep them afloat, and doing the best she could! Horrified to watch one waiter clean a table with a mop which he had previously cleaned the floor with?!

Value for money kid of place,good portion size and tasty food. Thought the staff could have been more friendly. But they could do a bit more with their mocktails.

Tried this food a week before in Birmingham and loved it, so took family to Guildford. The food again was fresh, very tasty, well presented and I think good value, can't wait.to go again .

This place is run by zombies. The staff looked spaced out. Sat down after being led to our table by one of the zombies. Waited 45 minutes and gave up. The staff in this place couldn’t care less. But hey it’s another globalised franchise so I’m wasting my time writing this review. My advice is avoid this place.

We enjoyed a fabulous evening - lovely food and drinks, a special thank you to Daisy and colleagues for making it a special night. Thank you

We went out as a family on a Thursday evening. The service was good and the food was tasty. We shared a starter and all was good. My son had a main meal with shrimp . 30 minutes after we left the restaurant , my son felt sick and had stomach cramps. I let the restaurant know as I thought they may like to know. Instead of being empathetic, they were defensive and hostile. If I was serving food that was off, I would like to know. Good food , bad customer service; we will never return.

Starters were nice, mains were average but the service was truly awful. Absolutely no sense of urgency whatsoever. It took over 1 hour and 20 minutes until we received our mains, of which they hadn't cleared our starters from the table, not ideal when you have young children with you. I asked how long until the mains were ready to be told less than 5 minutes, which ended up being 25 minutes. We didn't have dessert as couldnt bear the wait. We will not be returning.

I love Vietnamese food!! Their spring rolls and peanut dip is to die for!! And there are lots of veggie options! I would recommend booking before going as lots of people got turned away because it is a small restaurant!

Visited Pho for the first time. Started off great, service was good, crispy spring roll pork starter was tasty, ‘sweet chilli’ was watery though. The main, fried noodles with chicken was okay, very bland and dry even with the sauce poured over it. Overall experience...

I’ve visited other PHO Restaurants and more often it’s passable. since I tag along with friends recommended few dishes which tasted better in the pasts! only to be disappointed! and to top it all the audacity of UNremoved service charge. I mean you could not...

The food was average and overpriced, the customer service was average and the atmosphere was nice for a late night. It’s one of the more overrated in guildford. I was absolutely bamboozled when the waiter was coming towards me with the food I ordered but...

Delicious great food especially the veggie crispy rolls. Garlic and steak pho is Delicious, also enjoy what comes with it herb wise.

Customer service training is required in this place. On arrival I waited to be seated for a while then when nobody came, approached a waitress and was told that I should not have approached her! At only 9.30pm we were the last customers and the...

Usually love pho - tasty fresh food and usually efficient service. Went today with my daughter for lunch and the Service was appalling. About 5 different people served us and only one was smily and friendly - usually staff much better. The food was fine,...

Ordered our meal from Deliveroo and the meal was delivered promptly. The beef brisket curry was one of the items ordered and when this was tasted it had a gritty/sandy texture which was disgusting ( you can see the amount on the picture attached) we...

Really enjoyed our lunch today. We had a delicious jasmine tea, prawn spring rolls, curry and chicken spicy green soup. Greeting and service were very good. Definitely go back!

My husband and I visited the Guildford restaurant at around 6:15pm on Saturday evening. We were greeted promptly and asked if we had a reservation. Having dined at several other Pho locations in the (recent) past, we were always able to get a table without...

We are great fans of Pho chain and eat in Pho regularly in many different parts of UK. This one was so far the most disappointing. Apart from the staff looking bored/disinterested, my food came cold - it was reheated and then served boiling hot...

Exceptional food. Very fresh and delicious. Staff helpful and attentive. The restaurant was very busy so service a little slower but worth the wait. Coffee with condensed milk gorgeous

My family and I have been coming to this restaurant for quite a few years now and have always loved it! Such a huge change in the ambiance now, they don’t like families to come and enjoy a well earned catch up. The Liverpool lad...

Miserable waitress, glorified pot noodle hence expensive - service lacklustre - 8 minutes to be seated, 20 minutes for any form of table service, half our starters not available. Absolutely no acknowledgement that we were with a 2year old therefore no offer of a high...

food passable nothing to rave about. It wouldn't have been my 1st or 2nd choice Resto still I Tag along. service kinda rehearse as expected. The whole bizarre evening had an unreal feel to it that goes with the Manageress on duty.

I have had countless visits to this store and can honestly say it's my favourite restaurant. The food is fantastic and so fresh and I always feel welcomed and properly cared for by the staff when I come in! They are so attentive and readily...

Food was good and arrived quickly. Service poor though, not attentive, never asked how the meal was and always had to hunt down a waitress. Waitress accidentally spilt all the sweet chilly sauce over me, things happen and she was apologetic. Asked for a pudding...

Delicious food, quick service, and amazing staff. I was very impressed with Pho in Guildford.................... 👍

Very slow service from the kitchen even though it wasn’t busy .very long wait for mains , dirty , unwiped tables. One of the main staff argued that the marks on the glasses that we reported dirty were water marks , without even checking the...

We arrived at. 3pm on Monday and we’re greeted by happy smiling staff who made us feel at home and looked after us really well . The food was freshly cooked and delicious specially the pork balls and the chicken wings . Altogether a pleasing...

We waited 40mins for the food. The outside noodles were cold and the inside noodles warm. The food was extremely bland and then portions were very tiny The restaurant automatically adds a service charge which isn’t always deserved The drinks and squid starter were very...

Stopped by chance and was overall pleased. Fresh food, good selection, friendly and fast service good price for the quality. Not the most sophisticate cousin, but great especially for lunch, will return when in the area.

Once again it never fails to impress, this is my favourite restaurant in the whole of Guildford whenever I recommend a place to go I always recommend here. The food is so fresh and it’s always absolutely fantastic,never mind the most incredible customer service especially...

Whst a lovely place food was fantastic and the staff were so helpful would highly recommend ann my axing find

the service was the worst i have ever had ,they seemed to get annoyed if you asked for anything ,i have been to hundreds of restaurants ,never before have i had such a bad service,

The service here was poor from start to finish with long waits and reminders needed. The food was average with the Pho Xao Chicken resembling a bunch of dried up noodles impossible to separate. In my opinion, this is an overpriced restaurant.

Unfortunately we were really let down by bad service here, despite the food being excellent. It took 45 minutes for our two drinks to arrive after ordering, made worse by the fact I could see one of them sitting on the bar (along with a...

Never tried Pho before as I’m a vegan and assumed they wouldn’t have very good options. However, the vegan options here are better than any restaurant. Food here was fantastic and the service was even better! Everyone went above and beyond to make sure we...

Always lush food and great service (considering most places these days are struggling with staff I can imagine how hard that is). Rice bowls are delicious and ALWAYS great to have vegan food so easily available

I stumbled across Pho a few weeks ago with all my friends and have been back too many times to mention since (it's embarrassing!). The staff all know me already, remember my preferences and are always accommodating. I am gluten free due to health conditions...

Having been recommended Pho due to its excellent Vegetarian options we booked a table. From the first minute to last we were taken care of by the friendly and professional staff. Donna’s natural warmth was infectious and we felt like regular visitors. Extra attention was...

I'm a management consultant and often take new clients out to lunch. There are very few places outside London I can trust to perform every time. Pho is the exception. It brings together fresh vibrant food with high quality, welcoming customer service. I will keep...

Pho used to be our go to. Great food, good value, awesome staff! However there has been a significant decline in all areas over the last 6 months or so. Took over an hour to get our meal when there was only 5 tables seated....

We used to really love Pho. The food was superb, the service good and it was really great value. Over the last year or so there has been a really noticeable decline in quality in all areas. Sadly our most recent visit will therefore be...

Arrived here with my family but wasn’t sure whether we wanted to dine in or get take out… so we sat at one of their outside tables while we decided what we wanted to do. One member of staff came out and very rudely said...

In recent months, Pho Guildford's food has not been up to the usual standards: stale/ unavailable ingredients, kitchen running slowly and sub-par food quality. Being fairly regular customers, our visit today confirmed all of the similar hallmarks that left me thinking that this branch has...

Very tasty food, we have been back several times.I would highly recommend the squid for a starter, plus the pho noodles for main.

visited this establishment a few times; food kinda okay but there’s far more tastier similar south East Asian food nearby; not exactly my 1st choice following last visit disappointment. the service and those one off positive reviews clearly made it more obvious that it’s a...

I went with a group of 10 people for dinner at Pho last night. The food was fabulous, the staff were the best in Guildford (and possibly the world) and Donna and the Dynamos (most of the staff) sang incredibly well for one of our...

I am so glad to have finally found a solid local that's high quality, consistent, interesting food with the staff, service and atmosphere to boot. I come here regularly with clients, with family and friends. Clientele in Guildford can be hard and it's so impressive...

Lovely food, warm welcome and friendly staff when they finally came to our table. We weren’t the only ones, other tables were left with no service, dirty plates not cleared away and an age to get the bill. And this was when the restaurant was...

Food = fantastic Service = sensational Cost = correct Managers Jack and Donna run a terrific team and we attend regularly. They also allow dogs so our boy has the best time!

PHO Guildford is my 8 years old son’s favourite restaurant. He always enjoyed the food and most of all seeing Donna, the manageress. She is so nice to everyone, both her customers and her staff. We always feel welcomed and relaxed in the restaurant. Recently,...

Poor service - we walked out Having asked after 15 minutes of being seated if we could have our order taken we were told let me tell my friend - 5 mins later same lady came back and asked if we were ready to order....

I visited Pho today for the first time ever with a friend for lunch and brought my 10 week old baby along too. My friend was running late so I waited outside when a member of staff came out and asked if I wanted a...

I went to pho today in passing having tried Vietnamese food a number of times. I was greeted at the door by a lovely bubbly woman who made me feel most welcome. Not fancying soup I went I asked my waiter called Donna, what she...

A must visit! A lovely place with delicious food! Great value for money! I already Recomended to all my friends!

I was very upset when I went into pho last week. I was turned away by the waitress saying I couldn’t sit outside. I Explained to her that I am extremely vulnerable and can’t be seated inside. If I could I would be sitting inside....

Very friendly staff greeted us to a table and explained the menu intricately. Service was at a good speed, didn't wait long for the food to arrive, which was quite nice. Food felt very different from usual offerings out there, will come again.

Arrived 7:30 Quickly seated. 20 minutes before any order was taken - food or drink. Starters arrived quite quickly. Then then drinks arrived another 10 minutes later… Mains then took another 20 minutes to arrive, and one of them was wrong. Even with double doors,...

we fancied Asian dish healthy kick start if you like for the new year; sadly we won’t be coming back. Herb plates looks dull! anything but Fresh. I have to give it 2 stars as one of the staff pleasant enough to do a check...

Popped in for a quick lunch break and I was greeted and seated promptly. Lovely friendly and Knowledgeable staff who helped me with my order. The food was fresh and delicious. I had a chicken rice bowl which was delicious and very filling. Good value...

This is one of my favourite places to eat out every time my partner and I fancy freshly made food. The staff is very attentive and super friendly. The last couple of times we’ve been there we were served by Donna which she recommended us...

We had a great experience at Pho. The food was delicious and the atmosphere was relaxed. Very friendly and efficient service from the team who recommended some good choices from the menu. Impressed with the manager (Donna) who took the trouble to check that we’d...

Been here for the first time Alternative to Wagamama….? On entering asked for a booth …. Restaurant was practically empty…. Told could only sit by window ? Hummm advertising your custom ? …….. Asked waitress for opinion on a special item (on menu) Response ……...

Absolutely amaaazzzing service and very tasty food!! We were looked after so well and the staff were so kind and helped choose our dishes. In particularly the lovely lady with a scouse (!?) accent looked after us so well. Will definitely be returning :)

This place is nothing special and the food is of a poor quality yet charging the same as a top notch restaurant . The setting is just a very average cafe with unfriendly service. There are plenty of better choices in Guildford.

I visited the restaurant on Sunday, the 26th of September. My partner and I had not booked and asked the host if they had a table for 2 available outside as we saw 3 empty tables. The host told us that these tables are already...

It was our first time visiting Pho and we’ll definitely be back!! The food was so tasty, we had the spring rolls to start then I had the chicken curry. The curry was one of the best I’ve ever had and Asian food is my...

We visited Pho on Sunday night, having thought for a while we would like to try it. I ordered a Phojito there version of a Mojito, it was undrinkable, tasted like someone had emptied an entire bottle of Syrup in it. I love Mojito but...

I went to Pho for a quick lunch today with my 6 month old baby. The staff were incredibly welcoming to us - they went out of their way to get us comfortable, to double check we didn’t need anything else, and even carried my...

Loved this, food was excellent reasonably priced and the staff actually provided good service which apparently post lockdown is really difficult. Me and my girlfriend came as we had left Wagamama’s as it was like a 4 year olds birthday and massively expensive. Will only...

We took our two boys there for a mid-week end of school celebration and we love the food. BUT the service was awful. The restaurant was really quiet and their excuse that they had a big order in was not cutting it with me ,...

We made a booking for a graduation dinner here and even though we’d messed up the numbers for the booking, the manager at Pho was really accommodating, offering to do us a table outside when we showed up which was great as some of my...

We used to go Pho before but every time we went , the staff was stressed and distracted . Careless really. We had many time the wrong soups too. Made us feel it was our fault. We have been back again a couple of times...

We have had many takeaways and meals from Pho . Tonight for the first time we ordered through Deliveroo . Our main meals were bland . Just a blob of congealed noodles and watery soup this is not what we expected and nothing like we...

Incorrect meals were brought twice, but final bill adjusted. Weak service ( waiter claimed place had no pens!) Food good as usual Incorrect signage in Tunsgate itself, with incorrect floor on sign!!

I showed up to Pho having booked a table through their website yesterday. Upon arrival I stated my name and the manager I believe , who had a Liverpool accent had no record of my booking. I then checked my emails and realised for some...

Bank holiday weekend away so where to eat. Could have eaten in the hotel where we were staying, but hang on there is a whole high street of restaurants. Lets have a look. So finally after walking and walking we see Pho, I know its...

Our king prawn soup was almost cold and tasteless, our chicken wings never arrived but put on our bill 🤷‍♂️

Very friendly staff, very yummy food; what else do you need? Staff is very knowledgeable about the dishes and super friendly. If you need anything, just ask. And the food is always delicious! I would recommend anything with that peanut sauce of theirs. What I...

Great food as always. But made all the better by Donna the lovely manager, who made us feel like her No1 guests :) We’ll definitely come again.

I’ve tried this place a few times actually but this afternoon had a very poor welcoming service. I was there with my wife & a young boy just 5 minutes before opening & was told to wait by the presumed manager. Then at 1130, saw...

Do yourself a favour, and treat yourself a little on those gloomy days. I have just ordered a take away vegan spicy chicken with a little side of crispy rolls alongside a special hand-written by owner note. The meal was amazing, and I felt very...

We had a bad experience with Pho take away. We ordered 3 main meals and 1 side dish at the end of September. 1 main meal and the side dish were not up to the standard. The CHICKEN & PRAWN PHO XAO was tasteless. Should...

Such a great dinner! I think one of the last :(, but definitely we will be soon. Amazing staff very helpful and friendly. All the restaurant was full, we didn't have a reservation but the lady at the door she made us a space, really...

What a surprise! We had 1hour holiday in Hanoi... Super authentic pho, nice Vietnamese coffee and warm friendly welcome from Dianne and Luciana... We'll be back soon...

Fantastic like always! Was a great Thursday lunch, the lunch menu is rich of choices. The service was excellent! Diana was lovely and very friendly. Definitely we will back to Pho!

I had a delicious lunch here today with my 6 month baby (who luckily slept while I ate my food). Donna made sure I had a table that accommodated me and baby Pippa. I was very impressed with how child friendly the restaurant is. I...

I just love pho, this food make you travel to Vietnam, really nice staff and clean restaurant. And of course I will be back soon!

Lunch out on a Saturday. We were seated by a server and used an app for a menu. Food came quickly and was tasty. This was our first visit and I'd like to try it again. Portions were generous. Hand sanitizer was available throughout.

We are frequent regulars at this Pho. This is because of the wonderful service, great food and brilliant atmosphere. We must give one special mention to the Manager, Donna, who never fails to greet us with a beaming smile and impeccable customer service. Donna always...

We went to Pho for lunch and they suggested the set-lunch menu. The lunch menu had a lot of variety and a lot to offer for the price. I ordered the tofu curry and it was really tasty. It had a lot of flavours and...

Been visiting Pho for almost a couple of years now and would often swap between Wagamamas and Pho each week but have started eating at Pho nearly as much as home! The food is fresh, healthy and delicious. Consistently perfect. The service is where it...