Costa Coffee in Guildford

Coffee was not a cappuccino flat white not the fault of the driver i ordered 8.15 arrived at 10.22 not worth the wait

Didnt turn up to say they did there job and they say they delivered it two hour ls go nothing had turn up i have a smart door bell camera 📸 so the delivery person didnt do there job

Been here regularly. Brilliant service, friendly staff and lovely drinks and food

Very understaffed. Always a queue, takes ages to get one coffee. Either understaffed or they are very Slow

Very nice staff and very clean. You do get some bad staff must of the time then pr nice

I’ve been to this costa a couple of times, and unfortunately due to a lack of staff the service is appalling.

Great and also to see a member of staff who used to be at Liongate branch

Dirty place. Dirty cluttered tables. It's not a great deal, I can say, expensive overated junk.

Service can be very slow; at times even an hour or more before closing the priority shifts from good customer service to cleaning, paper cups etc ...it can make you feel unwanted!

This place is filthy! We popped in for a coffee. We were told that glasses/mugs weren’t available as none were clean, only takeaway cups. We then went to find a table, and not one was clean. The chairs were disgusting, tables sticky or covered in food or crumbs or coffee spills. The bins are overflowing. The he toilets were very unhygienic, no toilet roll in the ladies. We left with our takeaway cups and sat in our car instead. Gross. And still Costa are charging extra for oat milk? When is that stupidity going to stop? Some people can’t have dairy for a reason and it’s unfair keep charging us more. Start making the change Costa.

Although on the surface it looks ok, the food was standard, I had to clean a table myself to use it and the cups were really dirty 😔

They have missed three of my orders and one item wrong order. Very disappointed

Coffee & cake after a morning of shopping. Pleasant staff, quick service

I don't have my order where is it? 0/10. Very Very Upset and disappointed.

The reliability of this store is extremely poor. At least 50% of the times I've been they have been having problems with tills, card machines, coffee machines, food machines, with many a time not being able to provide me with my requests. It's a gamble each time I pop in for a coffee as to whether the cafe is working to it's full potential or if, yet again, something isn't working. The latest flop was today, when I popped in to claim my Vodafone reward of a free coffee (why not..?!) and approaching the main doors of the cafe I activated my coupon only to find a sign inside the building saying they weren't accepting cards as the machines weren't working. I asked if they could scan my reward but that was out of action too. My reward expired within the hour so I just wasted it for no reason. It might have been an idea to put a sign outside too, but regardless, this cements my frustration that seems to always be an issue of some sort! Disappointing...

Super slow service, chaos behind the till

One of the nest costa coffe in thw area. Warm welcoming and great customers service. When you have your coffe you feel the atmosphere of positivity!! Thats why we spend 1 hour of our time having a lovely drink

Got all four hot drinks but all of them were leaking through the bags when handed to me. It was clearly visible.

I ordered three coffees and none were right, one cup had a hole in the bottom and we lost most of it! The other two had leaked in the bag, no cover pieces under any of the lids, it was a complete disaster. No chocolate dusting, no extra shot, £15.89 plus delivery wasted, it is a lot of money to spend and not get one correct order. Can this be fixed?

Convenient place for a hot or cold beverage. Also pastries and sandwiches available from this place

Nice staff, shop floor is clean but Holy mother of God the toilets are disgusting!

Just picked up a decaf black from this Costa's. It was weak and tasted burned! Yuch! Tipped it away....

So so slow, 15 mins in and out for a takeaway coffee on a Sunday.

I live locally so often attempt to get a coffee here but usually the queue is so long (going out the door) I give up and go home. The service is the slowest of any costa I've been to! Out of the previous 5 times I've been, I gave up 4 times. Guess they need more staff.

Very short staffed for a busy lunchtime, so I had a long wait

Good Costa not the best,too many people using the free WiFi on there laptops. Taking up tables.Disabled toilet when l visit was very dirty looked like someone had done a toilet in wash basin and not rinsed it or cleaned it. Had a sausage sandwich with one brown sauce not nothing to write home to.

I placed the order early with a planned delivery of 13.05. Didn't receive the order until 13.45. It appears the driver also had to wait for ages at the venue

A very busy coffee shop in the area. Understaffed.

Excellent atmosphere and the menegar is the best very friendly

No idea how to make coffee! Slow as snails and cortado came out as a flat white. Service was not with a smile…

Came it for a quick visit before heading to the spectrum! Coffee was absolutely delicious and very wonderful, staff are very friendly and the place is very clean!

Wrong items delivered. Bacon baps instead of sausage and pans au chocolat instead of chocolate twists

Really poor service, ordered drinks and food (what was left as it was early morning and they had apparently already run out of croissants!), waited over 20 minutes, 5 of which our drinks were sat getting cold, to then be told that the toast we ordered we could not have as they did not have any bread! We saw the bread being taken from the side out to the back so find that hard to believe and even so, why not tell us that 15 minutes before we stood waiting. Got a rude response from the staff member when questioned, had a refund and then went and drank our then very cold coffees - will never return!

Great coffee every time. The new team is brilliant!

It's a Non tax paying Costa so expectation low and it was

I wouldn’t recommend the Coffee. Staff are friendly but not trained baristas. Place is nice too but the music a bit loud.

It's a coffee shop. Standard food, standard coffee, high prices.

My food cold the drink is melted

Service was slow but I believe the baristas could have been training so I would completely understand this. Nevertheless the coffee was great, cafe is clean and spacious. Suitable for those with accessibility needs and young children. Location inside the Ladymead Retail park.

Only 1 of 3 coffees arrived. How do you mess up an order like that!! Shocking.

A good Costa cafe with very nice decor to compliment the atmosphere. Service is good and so are the drinks and food.

Helpful and friendly staff, even during a busy period.

A really well staffed Costa. The queue reduced quickly. There was plenty of free seating. Store & toilets clean. Staff efficient, very polite & friendly.

I went here today around 9.15am and had an appalling service. There were hardly any people in the shop, no one queueing to order and the staff (2 people) didn't seem in any hurry at all. After waiting paitent for about 5- 7 mins I asked if I could be served and the barista told me that they aren't taking any new orders as they were very busy. In the meantime the other staff finished making her drink and then moved to restocking instead of serving. So I asked very polite if she could serve instead and at it was only an order to put in the oven but the gentleman purely refused. Clearly they have no correct priorities set or an attitude to appreciate and help the customers 🙄 never returning there. I very regularly use the costa at Royal Surrey hospital and that is fantastic.

We ordered a few things but thought I would try the chicken pizza wrap this time, it was nasty. Partner didn’t like it and we couldn’t even feed it to the dog due to it having so many onions in it. Coffees and lemon tart were great.

This branch of Costa is easily accessible being that it's in a business park with lots of free parking. There is lots of seating inside - limited outside. 4 stars as the service was RIDICULOUSLY slow when we visited. Hopefully this was a one off. I would definitely revisit again and give them a second chance as the drinks were very tasty :)

My order was jammed into one bag and my lunch (Mac n cheese) was out of its container and all over my coffee & the bag it came in

Staff are great but only most of the time only 2 of them rushed off their feet doing a great job but impossible to do all thats needed, hence wait time to order is very long, an most free tables all full and in need of clearing, come on costa recruit more staff or your lose customers. But guess hard as nobody would work in them conditions

This place has become ridiculous. The employees are fine but never enough help. Absurd long wait to order. Can't fix the heating as it is getting warmer the heat is blasting so uncomfortable and stuffy. Very disappointing the closest coffee shop is a complete disaster.

Arrived at 18:37pm - place was closed, I get wanting to go home on time but was dissapointed. Costa, pay your guys longer so they have time to clean and don't need to close early to get their cleaning done.

One of the best Costa, love the new bubble tea

Great tasting drinks with friendly service

Typical lack of senior management. One barista for the morning rush. I came here 2 weeks ago and it was the same thing. If you want a quick coffee this is not the Costa to come to.

Delivery 730 - arrived 8.15am. Food cold .. coffee Luke warm. Shocking waste of money.

Lovely clean plane with friendly staff

We arrived with our pup. It took them 20 minutes to make two coffees for us because they were preoccupied chit-chatting with children and each other. We sat down, were halfway through our drinks (at this point 40 minutes passed since we walked in), and they noticed that our puppy was very peacefully just lying on the floor, sleeping. They immediately burped at us from the counter that dogs aren't allowed in that shop because they sell food - even though we've been to Starbucks and Pret who also sell food -, so our dog isn't welcome in the shop. This was, naturally, handled very unprofessionally once again, as instead of coming up to us, they shouted to us all the way from the counter with the shop floor being full of customers. Honestly, if they would have handled it differently, this wouldn't be such a bad review. Our puppy was causing absolutely no disruption, as she's well-behaved, and she was just snoozing peacefully after a tiring day. None of us deserved to be treated like that.

Very good and friendly staffs! And the place is clean and bright enough. I order the topical mango bubble frappe in medium size. It taste great and refreshing! Not very sweet made me like it more! 🥰🥰🥰

Terrible service. Also nonsense that Starbucks and Pret allow dogs but they don't

Food soggy and cold coffee half full and cold

I took my family in 2 weeks ago. From entering the store it 35 MINS to get our drinks. We only wanted drinks to go. Admittedly they were busy but also painfully inexperienced & understaffed. Unfortunately I lost my temper, justifiably possibly, but I regret it as it didn't help the situation. The young man that claimed he was the manger for that day took it all rather personally. I tried to explain that they simply needed to inform the customer that there would be a long wait so customers could make an informed decision. But he wouldn’t listen. He didn’t like being told. I was forced to have a refund which I refused & then told to get out. Disgusting behaviour. I don’t blame the kids that were there, they were trying but sailing a ship without a caption. It’s clearly the upper management that’s to blame. Costa has really gone downhill.

Was really looking forward to a almond croissant the one I got was dry and stale. I told the staff, straight away they said "is it stale" as if they knew. Said I could have my money back, but I was in a hurry! Don't have their almond croissant!

Got wrong items a sandwich instead of Mac n cheese also wrong t sent

Wow, I don't normally write reviews but the dude who served me was so unfriendly and miserable to me I actually feel like I must of offended him somehow. Should have got my coffee at BK

Driver rang said costa was closed but they took my order!! I didn’t receive my food .. this is disgusting that they are excepting orders saying they are being delivered then not

Well run Costa, service was very and they cleared tables quickly.

Bit on slow side this visit normally a lot better. Male staff member could try to listen to customers orders, and also try to at least look happy even if having a bad day

Always very friendly staff. Happy atmosphere and consistent food and drink

Used to be really good but no idea what happened. No longer opening at the stated times, when you do get in it can take 15 minutes to make 1 small coffee. Rubbish is kept in the seating area overnight which makes the places smell ripe. The place is rarely cleaned. Food it stale and never fresh. This was once a flagship store, but now beaten by their Costa Express machines in the petrol station across the road.

Tracking want on so I almost missed the delivery. When I opened the door both bags were torn and the coffee had pretty much all emptied itself over the other food. The driver smiled when he saw it and said "all gone" and her then tried to walk off before I could get photos. Just eat needs to refund the ENTIRE order. I have photos as I managed to stop the driver walking away.

I visit this store everyday while working in the Surrey area. I really liked it as I could sit with my iPad and just edit photos. Today I walked in placed my order and it was given to me in a takeaway cup and my slice of cake in a bag. Apparently they where closing soon. Two hours left. I’m quite particular with my food and I’m not the type to eat a slice of cake out of a bag. If I was told this before I ordered I wouldn’t have ordered anything and gone elsewhere. Very disappointing Plenty of parking Cheers DR

I mostly get takeaway coffees from this certain Costa due to good parking the past 5 or so I’ve had has been tasting a bit burned like the coffee grounds and they have only been filling the coffee up 3/4 of the way up if that I’ve had to bin so many coffees from here. The one in the friary is always good please try make your coffees a bit nicer its far too expensive not to I don’t know if it’s just the takeaway ones that aren’t good I’ve had a few good sit down ones from here :)

One of the better Costa coffee franchises in the area.

The coffee shop itself is always in impeccable condition and the staff are extremely friendly. I've never eaten here. Costa is definitely my favourite coffee and I love the app rewards

Great experience, however would have liked to be able to get a strong hot chocolate and there is no way I can ask in the order process.

Great place to chill with a latte 😊

I came in around half 9 in the morning and it was so messy. Maybe 20% of the tables had people sat on them. But 90% of them had uncleared cups and spills etc. Asked for a chocolate pastry and got a raisin one.

Popped in whilst travelling for a snack and coffee but no sandwiches and very few cakes so left

Nice place very clean but surround sounds very noisy for a shop environment when trying to have a quiet coffee

The glacial service is quite incredible. Two staff run off their feet and another one trying to do everything so incredibly slowly I don't think you can be much slower. The digital screens are just utterly useless showing an entire screen showing two products on it that they don't even have in stock and flick up the cold drinks menu so quickly it's impossible to read it in time and you have to wait another 4mins for it turns up again, which having to wait 15-20mins in the queue is a good distraction. But then you finally get to the front of the queue to be told they are too busy and can't take orders. The orders they are bringing out seem to be for noone... Chaos... Oh and also no toilet paper or soap in the loo... Nice!

Very slow service even when it is not too busy

Good quick service. Did takeaway as the place seemed to be full of people video conferencing.

Got a coffe today and there boy Lewis that served me was a delightful human his brown hair look so shiny and he had piercing blue eyes that just made me feel at ease. He spoke to me with the respect that a man at my age deserves really gave me hope that the younger generation isn’t as bad as Facebook makes out. He taught me how to use the app and we even won a free drink that we shared over his break will 100% be returning to this place.

Standard Costa, but high ceilings make it feel very spacious. Nice and airy. Plus cool temperatures which are very nice atm

The staff here could not have been more friendly. They service was fact and uncomplicated.

Great little Costa, well placed at the Ladymead retail park in Guildford

Coffee usual good standard but cleanliness poor and furniture wearing out.

Average coffee. Roomy, stylish coffee shop.

Nice newish store, staff not very engaged

Stuart was brilliant he gave me excellent customer service and I will come back here definitely highly recommend this Costa the staff are unbelievable I would like to thank Stuart for being so piloted and effective at his job.

Good coffee. Friendly staff. Clean and tidy

Very friendly staff and easy to get served and get a seat and get what you ask for

I received a fine from the car park operator because I stayed (with friends) and had one extra coffee and a snack at this place. It seems that you can visit the shops (and be parked there) for a max period of 2h after which you are issued automatically a £60 parking charge. I feel that £60 for two coffees is not worth it and I will not visit again. LE: Their phone number is not working so you can't actually get in contact with them.

Whilst out shopping called in for coffee ☕

Coffee and food was cold. Incorrect soft drink as well

WORST CUSTOMER SERVICE EVER! We had a terrible experience at this costa. I asked for two belgian chocolate frostinos. One with soya milk and the other with coconut milk. The staff member responded asking if we could just have both with coconut milk as they were the same apparently. To which we said no, we deserved what we asked for. He then made our drinks and slammed the soya milk drink down on the table remarking ‘there you go see if you can even taste the difference’. We then told him how rude and unfair he was being. He proceeded to be extremely rude to us, aswell as raising his voice at us and cursing several times. Extremely disappointing behaviour. He should not be treating customers so rudely. We were only asking for drinks on the menu, he just couldn’t be bothered to spend and extra minute to use a different milk.

This place is terrible. All orders I've had from them have been wrong. Wrong size drink or missing items. They really should employ people that can read.

Large cup sent. Only half full. Terrible service.

My best spot for my caffeine fix, the people who work here make the visit a very pleasant experience! Coffee is always prepared perfectly, you don't have to wait long for your order and don't have to visit A&E afterwards to have 3rd degree burns attended to as the Baristas get the temperature just right!

They didn't read the order. I ordered 2 of a couple of things on the order and they only sent me one of each. Thanks for ruining breakfast. If you can't be trusted to read an order how can you be trusted to do the other things right??

Not bad costa. But slow service