Hope & Lane in Dover

Delicious coffee and vegan sausage roll and such a lovely and friendly manager, Mercy, who is obviously very passionate about what she does. Highly recommended!

Terrible coffee shop!! Management? What is that, clearly none in this coffee shop one woman bossing everyone around and being very horrible to the rest of the staff especially on a busy day for this shop which was apparent considering the amount of people waiting for there drinks and it taking ages to arrive. Think they all need basic training on how to even make a coffee because none of them can. Coffee shop was filthy and run down which is a shame considering it’s in a great location. The owner definitely needs to have a word with whoever the woman is behind the bar being very rude to staff!! The caramel shortbread was lovely but all cracked. Coffee was horrible which was a shame considering the price!!

Perfect flat white, well done. Best coffee in Deal We can recommend a visit to Hope & Lane. Oh and the Date and Ginger cookies are great too.

This is clearly a popular spot as we've walked past many times and it's always busy, This time we needed a pit stop and had coffee and muffins. There's upstairs and outside seating too, (nice on a warm sunny day). The girls working there do like to chat very loudly amongst themselves and my wife thought it hilarious. I just tuned out

Good coffee, but I'm sorry to say that's all. The girl who serviced us was very aggressive. No welcome, no eye contact, very rude. We would have left but was visiting the area & didn't know where to find another coffee shop but wished we had! We ordered, paid & sat down. The servicer was slamming things about saying she didn't want to be there & made us feel really uncomfortable. Our drinks were slammed on the counter & she didn't say a word. I glad this coffee shop isn't in my area & we will not be going back. The owners obviously don't listen/read other reviews as this has all been said before, so our experience wasn't a one off.

Awful customer service. The three young women behind the counter complained non stop and repeatedly said how much they wanted to close and go home at lunchtime on Sunday. Asked for iced Lattes. They had run out of both milk and ice. Saw one of them cough all over the service counter without bothering to cover her mouth. Not a word of greeting, thanks or goodbye to customers.

There are now a number of Google and TripAdvisor reviews commenting on the poor staff. Owners - are you actually listening? I went in with my son who asked for an iced-drink…’can do’ was the terse response. Turned an iced chocolate drink is just some ice cubes with milk and some powdered chocolate - not blended or stirred. Watered down milk with a hint of chocolate powder - you get my point. My flat white was poorly made - basically a latte with no foam and beans just pretty tasteless. We poured both away about 50 meters down the road. 3 pastries - just rubbish/tasteless - no doubt bought from a big standard food service co. £16 poorly spent. I could live with average food/drink and wouldn’t bother writing a review if the staff were delightful. However, we were treated to an impressive act of passive/aggressive service. The right (just) words were coming out of the mouths of the young women but what they were really saying was ‘I hate working here and I wish you’d bugger off’. Zero eye contact, barking questions about orders and banging coffee down on the counter when you have your hand out to receive it. I remember when this place opened - really good - but Deal has some cracking owner/managed (the key?) independent coffee shops and I suspect if things don’t change - owners might just keep wondering why the takings are down month on month. It’s a simple solution - do shifts with staff and train them. Show them what excellent customer service looks like and change food/coffee suppliers. Do less bit have more. Mystery shop and give staff feedback and incentives. If they don’t improve - move them on. I wish this place well and it’s great to have thriving businesses in Deal but I will be swerving this place for some time/ever and I’d have rather spent £16 buying a large fish and snacking myself round the face with it and then licking the road! Good luck.

Sat outside this cafe today and had a lovely latte and my partner had a flat white, the art work on the coffees was great, The two young members of staff were very attentive and friendly and young man helped me with the drinks, Very lovely coffee shop and lovely atmosphere 😄 Will be returning.

This was a great find. Not in center of busy town but still in main area. The coffee is really good. The staff are friendly and plenty of seating.

Fabulous coffee shop, that serves the best coffee in town. The staff are amazing,they are all always so friendly and helpful. Excellent customer service.

Visited this café, What a lovely cafe and wonderful staff, Whilst I was seated I was admiring the lovely cafe but the staff have to put up with some miserable grumpy customers which is such a shame as when I was served they were all so polite and happy… shame some people who visit the cafe don’t have manners and know how to talk to the staff. The toilet facilities were lovely and clean along with the cafe very clean even though it was busy, HIGH standards were definitely kept. Will definitely be returning.

Great coffee, great staff and great facilities!!! The shop is in a great location I will definitely be back again.

This is a regular spot for us, as we kive locally .. we usually have coffee and a pastry .. coffee is always good and croissants are great if you catch them when they are fresh out of the oven ,,, Seating can be a bit hit and and miss with a mix if comfy chairs and rock hard benches ... Music is often loud and unpleasant for the ears of an elderly couple ..

Great coffee every time. Nice environment, friendly staff good service. Delicious pastries. Winner every time.

I live in Deal and this is a regular stop for us ... at least twice a week.. The coffee is excellent, food is excellent and staff are very good .. My only negatives are a lack of comfortable seating ... the place is very small so they don't have room for nice chairs and tables , but apart from that, everything is excellent ...

Came in for a latte Monday before work and the service was outstanding. Very friendly lad who made a gorgeous coffee which prepared me for my day.

Best Portuguese cake and Oat milk Mocha Peruvian coffee bean in town The Hope & Lane, Great members of staff friendly and efficient. I recommend this little haven.

Great coffee, good customer service, staff are really friendly really like this place. Would recommend Thanks

Good coffee, friendly staff and very clean. Upstairs closed today apart from the toilet which was also exceptionally clean. Didn’t try any food but will be back to try it again.

Atmosphere is Warm and Welcoming . Coffee aroma wow. Staff friendly, warm and made us feel welcome, Service was spot on (great). We tried sausage rolls and they are delicious. Will be back very soon.

Independent coffee shop serving good coffee and a variety of cakes, muffins etc. Comfortable and quiet, perfect for Sunday mornings. Have always managed to get a seat but imagine can be difficult when busy. There is an upstairs area too.

Needed a coffee shop which was quiet and chill so I could catch up on a bit of work and chose to go independent. Staff were so lovely & polite and made me feel so welcome and brought me water when I asked even though it was a help yourself satiation (I didn’t realise)! The latte has a distinctive taste and the vegetable pasty I had was incredible & beautifully presented. Shame the up stairs space wasn’t open but will definitely be returning.

It is so nice to see an independent coffee shop doing so well. Great, friendly service from staff and tasty coffee. Cakes looked delicious but will keep for another visit! Would recommend.

Nice coffee shop, coffee to week for my tastes but delicious cakes. If you like strong coffee you will need to add extra shots

Visited today for the first and LAST time.Ordered scones with butter and tea. One small pat of butter came with them. Asked for another butter and was told it would be 50p extra!!!Tried the scone.....Dry almost stale and totally inedible.Staff not interested.Very average cup of tea. Avoid......

We have now been in here several times, we like the coffee a lot, the cakes and snacks are good, the music is generally good and at the right volume...the service is good, too.

Lovely coffee and good selection of cakes and savoury items but please cover all the food as I’ve seen flies land on the croissants more than once.

This is the perfect place to start your visit to Deal. Independent. Reliable coffee, with all possible options. Delicious savouries and sweets for all the family. Good place to meet friends. Best location on the high street and very welcoming to visitors and their locals. Dog friendly.

Lovely welcoming cafe with delicious cake options and great coffee. My favourite spot in town for a coffee and bite to eat. Friendly, helpful staff. Highly recommended.

I love Hope and Lane The staff are super friendly and helpful They all work brilliantly as a team and I love the choices available Totally splendid

My go to place for coffee in town! Coffee as wonderful as the staff, great variety of food and cake and my dog is always welcomed with a gravy bone from the jar! Highly recommend

Had a lovely light lunch and a coffee. Staff were friendly and the atmosphere was great. A nice break for midday.

Nice coffee and food options but put off by lack of customer service skills from staff.. or even politeness. Shame.

Was drawn into place by classy kerb appeal.What a mistake.Total chaos,staff did not know pricing, and jam and butter were "extra" after paying for scone with jam! Now anyone ,and I mean anyone, ( I know because have food hygiene cerificates.) should NEVER wipe there nose on there finger,then serve food and prepare drinks.Was so shocked I changed my mind from having food.Would have mentioned it but did not want to have an awkward moment in the queue.

Only ever been in here for a coffee and cake (and once a very tasty sausage roll), but it is definitely a good place for an afternoon pit stop. Very good quality coffee and cake, can't comment about the other food on offer (apart from the sausage rolls which I think are fab). Really nice staff too. The more studious of you may recognise this cafe from the ITV series Liar; some scenes were filmed here!

Very nice coffee. Seating/ stools very uncomfortable. I like to to have a coffee and snack, and read the newspaper in the morning. Unfortunately each time that I have been in here, the door has been wedged wide open, even though the temperature was 0 degrees outside. It is too cold to stay more than a few minutes. I have spoken to other Deal residents that do not go here for the same reason. Good business acumen would dictate that guests are made to feel welcome. Not a place to go in the winter. Perhaps the idea was for a quick turnaround of customers. Instead I think it will lead to a loss of customers.

Lovely Jaffa cake sponge and tasty Cornish pastie. Indulgent got chocolate Dog friendly Worth popping in if your visiting the Saturday market

Visited twice here now once in November 2018 and more recently in December 2018 and have not been disappointed. Both times we were able to get a table for 4 of us - one time downstairs and once upstairs. Always aware that it can take time to make coffee/hot chocolate and it says it in the name but always always good to get a HOT Hot Chocolate! So very good to see independents that are fully staffed!! Yay!! Good for the Deal High Street Zone.

Fab coffee shop which has now been made even more delicious with new selection of yumminess for friends who can’t have wheat or are vegan.. offering a real difference on the high st here... I love all the independents in Deal and this is a great one, opening hours help too for us early Sunday morning dog walkers! Oh they’re welcome too and get to pose for their picture ☕️

Nice little coffee shop with friendly service and some nice seating areas by the window, where you can watch the world go by. Have a few food options, such as pasties, croques and cakes. I tried the chorizo pasty which was very tasty!

Having received a croque Monsieur placed on tissue paper causing the paper to stick to it and as a consequence my teeth and a cup of hot water with a tea bag and a thimble sized portion of milk and a banana that I did not ask for I mentally decided to just not come back. I told this to my friend. The staff member heard and with arms folded she challenged me loudly in front of a full cafe with "you got a problem?" I politely explained. Her reply was that the croque Monsieur is soggy so they have to put it on tissue paper!! And if I wanted more milk I should ask. But why should I queue up and ask when they should give you enough in the first place. She persisted to row with me so I had no choice but to leave . I asked her why she had bothered to ask about "my problem " if she had no intention of listening or understanding. So if you want a soggy toastie a tea bag in a bit of water and abuse from the staff go to Hope and Lane. I am never going back.

As a frequent visitor to Deal we had not been in this location before. It was Bank Holiday Monday and not many places open. Popped in for tea and cake. Tea was delicious and cake very good. Friendly staff. Well done

Good cafe that ticks most of the usual boxes. Curiously the flat white is far superior when made to take away than to drink in - the latter being more of a latte... Good ambience and a place to watch the world go by

Every time I’ve been in here, I’ve ordered something new; and I’ve never been disappointed. They have a nice range of drinks and a reasonable selection of cakes too. The staff are amazing and the shop itself is adorable.

Everyone appears to have it in for this little coffee shop which in my opinion does the job. I had a lovely cup of coffee with hot milk. The added bonus was the newspaper available to read. Don't like the pretentious nature of the main coffee houses

The coffee here is not great and judging by the reviews, I'm not the only one who thinks the coffee here is weak.

A group of 5 of us visited here today for hot drinks and cake (not me for once!)

From the outside it looks inviting so we thought give it a try forced to sit on a wooden bench very uncomfortable with a screaming child next to us thats no fault of the cafe a nice quiet coffee was spoilt by piped music the coffee was standard and the staff could do with a lesson in customer service

We popped into Deal and wanted a coffee and stumbled across this little gem. Lovely homely feel with lots of nice home cooked food. We had some great coffee and a fabulous cooked breakfast. Would thoroughly recommend and will return when next passing through.

good selection of coffees and teas - food a little limited but adequate - lots of seating upstairs - would use again but would like to see more choice on the food front

A bit short on space downstairs but we were luck to find a table. Wonderful coffee and Portuguese custard tart, friendly service, all good.

4 of us had lunch at hope & lane at the weekend. the bill came to over £20. i gave my loyalty card in & the cashier said that i only get 1 point added (as it was only 1 transaction). i said it was however for 4 drinks & sandwiches but she refused to give me more. after lunch 1 of us had a cake, 1 transaction extra, but they refused to give us a loyalty point as it was only a cake (not a drink). i am confused. if they go to the effort of having a loyalty card, then i would think it needs to be fairer than my experience?

Nice place to be. Happy to see local family run independent business but I'm always saddened by the taste of the coffee. Not the best coffee in Deal by far. Please get the staff trained or passionate about coffee. It would be 5*

Lovely little coffee house, great selection of Pastries and lovely coffee in a nice relaxing atmosphere

Sadly too many coffee places offer mediocre coffee and when it comes to flag white this s yet another. A very large cup with one shot!

Found this cafe amongst a host of others in Deal High Street. Cracking menu, very well prepared food and great...

Only the second time in my life I have taken just a sip of coffee and left the rest. I...

Hope and Lane is a great little venue which transforms at night. The day time all day menu is great...

Great little coffee house, with the best coffee and tea around. Enjoy, I'm never out of there!! Fabulous cakes and...

El desayuno aquí una vez al mes o así, cuando nos apetece un comienzo del día y a una corta distancia a pie desde el otro extremo de la oferta, donde vivimos. Comida de calidad, cocinados a la perfección!

Nach unserem Besuch im September 2016 stand fest, dass wir wieder hier her zurück kommen. Gesagt, getan. Runter von der Fähre und ab nach Deal ins "Hope & Lane" frühstücken. Wie bereits beim ersten Mal - einfach unschlagbar!

Me reuní con un viejo amigo para tomar un té y decidimos ir a la esperanza y Lane. Cuando mi amigo preguntó por dos tés, no le ofrecieron una elección. Me llegaron con una jarra de leche separada. El té era fuerte y no muy caliente, en cata, no era aceptable. Mencioné esto a un hombre joven que sirve y pedí más leche que el té no sabor agradable. Me pongo en la leche, pero aún así era desagradable (ambos vasos). Me preguntó cómo habían hecho el té y me dijeron que venían de una máquina. Entonces me explicó que era imbebible y desagradable. Pensé que quizás tenía algo equivocado con esta particular mezcla de té. Yo no disculpa de cualquiera de los dos miembros del personal, sólo un encogerse de hombros diciendo que salió de una máquina! Nos levantamos, pagamos por los tés totalmente horrible (intacta) y a la izquierda. No me decepcionó en la reacción del personal, ni disculpa, ni ofrecen un solución alternativa, él simplemente tomó el dinero!

Great coffee house,staff always happy. Super clean everywhere. Amazing selection of savouries etc deliciously served.also sweet .choice of hot and cold Also as nice if not nicer upstairs ,very spacious .Interesting seating although I feel some could be comfiest,Product of its own success ,sometimes too too busy ,increasingly popular .

Best 'Dirty Martini' If you've never had it, try it! It does get really busy in the evenings at the weekend.

Ask for the builders tea - hits the spot! We also had an assortment of breakfast items ( vegetarian) - all very good and value for money.

My husband and I visit this coffee shop most Saturdays .The staff are always cheerful and helpful.There is a good range of drinks on offer with a lovely selection of pastries to choose from.

Go and have my coffee and a cake a lot. Best coffee ever. Great service even when they are mega busy. Well done ladies and gents.

Great coffee and we particularly like the ham and cheese whirls. Really lovely friendly atmosphere. Loyalty card gives you a free every 7th visit.

Eaten breakfast here loads of times - super value "Builders Breakfast" during the week and just a little more expensive at the weekend.Friendly staff and very laid-back all round - I wouldn't agree with other reviews saying it isn't clean or that it is scruffy - it is what it is and fantastic value with good quality ingredients!

Looked great from the outside but inside was let down by dirty chairs and tables. The view downstairs was not good either. No matter how good the coffee, at these prices you have to have the environment to match. My loose leaf tea was very good but my Croque Monsieur was let down by cheap ingredients and a sweet béchamel sauce. Could be so good.

Awesome coffee. All you need to know! More detail? The ambience of the place is great, feels kinda like it's straight out of a 40's subway, metallic pipes overhead, classic styles fans and bare light bulbs give a classy, yet modern atmosphere. They also have trained barrista's, who know the difference between a latte and a cappuccino, a macchiato and a cortado. They have personally selected the coffee that they serve, and will even grind some up for you to take away if you just can't get enough. Filter coffee, (remember that?) is actually served here too! And not stuff that has been sat on a hot plate for a week or two either, but one that has been individually made for ya. The food is real nice too. OK, so that's the coffee covered, then there is tea: wow. Best Earl Grey I have ever had. Beautiful, delicate flavour, with absolutely no astringency or bitterness at all. Really, really great, and I have tried it on a lot of different places. (They have a machine that brews it to a scientifically tested perfection apparently, I won't argue with that). OK, so if you have read this far . . . honestly, I don't work there, :D I just appreciate a great coffee, and this is now my standard that I compare all my take outs with. I don't mean to wax lyrical, or ramble on and on, (though I have obv.) but seriously, try it out, you may find yourself boring someone endlessly like I just have, cos ya like great coffee! Plus, the staff are all cool and serve a mean breakfast in their sister shop on the Strand.

I visited for a coffee and snack with my daughter, Hope and Lane is a fantastic experience and well worth a visit.Fantastic food and drink, service, and offers excellent value for money - a real surprise was that fruit or a bowl of crisps come with a tossed sandwich.Well done to the owners and team.

We had coffees here on Saturday. Positives: Great coffee and appealing contemporary decor. Negatives: Very poor service. A bit grubby. Asked for a latte with half a shot. Never been a problem elsewhere. After being told it wasn't possible, then told it was but would be charged the same as the other half would be wasted. Of course I expected it to cost the same and not to be told this. Girl behind the counter would have been better off cleaning the grubby tables and chairs rather than playing with her mobile. Didn't look good. There are better alternatives in the town.

Zum Frühstücken ins Hope & Lane - ein absolutes Muss.Top Service, sehr freundlich und hilfsbereit. Das "Full English Breakfast" - Klasse;der "French Toast" - der Hammer! Top Empfehlung in Deal

Lovely relaxed place. Great service and great coffee. Nice range of good quality snack foods served with a smile!

Very nice decor but over priced. Our pastry was dry and slightly stale. Disappointing. Sadly their attention to detail is also lacking. We sat upstairs which had wonderful views of the old church and trees but we were unable to see them due to large over grown window boxes with dried up and dead plants in them. What a waste of such a lovely outlook. The loo seat hinges were broken and the seat therefore slipped. Nasty. There are so many great coffee and tea shops in Deal to choose from so I won't be going there again.

Very pleased with the soya coffee. They even left the shop to buy more soya that has never happened before so that was very nice. Little array of cakes. Dog allowed on the main floor which is a bonus for Bob .

This cafe looked good from the outside and did not disappoint once inside. The coffee is good and the pastries all look enticing. The muffins beat the ones you find in chain cafes by a country mile. Service was welcoming and friendly. There's limited space downstairs - the seats by the window are good for people-watching and enjoying a bit of breeze on hot summer days. There's also an upstairs area, which is a nice space to relax and chat.There is a fair bit of choice when it comes to cafes in the main street... Worth checking this one out (you'll be supporting independent business rather than the corporate coffee giants like Starbucks).

Have eaten English Breakfast now in the Walmer Strand Branch of Hope and Lane several times and it is fantastic. Great quality of food and cooked to perfection, with great coffee to go with it !

Lunch or brunch it's great for catching up with friends and having a choice of seating to view passers by or get cosy or be with family upstairs in the quieter space.

I have to say this place serves the most amazing coffee I have ever had!!! The staff are friendly too which is a bonus. Avoid the pastries and they were really stale, but the macaroons are lovely! Wish I'd tried the cake! Lovely decor! The coffee alone is enough to make me desperate to return!

I came upon this little cafe on the sea front after an early morning walk. Great choice of breakfasts, healthy ones too! Good priced menu with a quick and cheerful service. Quirky style menu, smart wooden tables with school type chairs. Only one point to make, it would be great if you could provide Sunday papers! A great plus are the sea views.

Nice venue and decor with amazing coffee and good choice of pastries. Service was a little diffident and we seemed to be an inconvenience to the staff.

Coffee tasted great and I really liked the quirky decor. I didn't think the selection of cakes looked too inspiring but did force myself to try a pastry which was nice!

A lovely coffee shop with a great array of coffees. Soya available and also dogs welcome on the ground floor. Very friendly and busy. Could not find any vegan food.

Had a lovely meal in Lanes several times now. Its trendy, great value and the food is great. Only exception is the Greek Salad which has hardly any Feta? Other portions generous.

We had a lovely morning drinking coffee with our friends at Hope & Lane. The staff are so friendly. We didn't sample the food on offer but it looked amazing. We look forward to returning again very soon

We often pop in to this very quaint cafe. The location is just perfect in the middle of a bustling high street.The staff are welcoming and attentive to your needs.Great coffee and excellent snacks, this place is a must if you are visiting the Town!

Usually go in Hope and Lane on the Strand in Walmer for breakfast with friends. The food is unbeatable and great value, but more than that, the service is excellent, prompt and unfussy, staff always friendly and you always leave feeling that your day just got a bit better!! Thank you all.

I am a relatively infrequent visitor to Deal, but when in town I always stop in here for elevenses. Youthful pleasant staff, good coffee and nice snacks, cakes etc. A nice place to stop and spend twenty minutes, and read the paper.

Always a pleasure to pop in for a coffee. Lovely, smart, clean seating areas, friendly staff and excellent drinks and food. We particularly enjoy their cake selection and sitting upstairs watching the world go by. This café Should be higher on the TripAdvisor list.

This little venue is attractive, service is good and food and drink is lovely for a catch up with friends. Hot food is beginning to offer more in range.

Nice little shop on the main road. Fantastic selection of pastries. Nice coffee ....but no decaf. Staff were friendly and helpful. The toilets are upstairs...clean and tidy.The place is a mixture of 60 kitch and steampunk....scalfolding poles as bannisters. Brilliant place thoroughly enjoyed my visit.

This is a lovely coffee shop with great, coffee, decor and friendly staff. With ouside seating for sunnier days, I Will be back.

This is a lovely little place with great decor, I love it's style.Good choice on the menu of breakfast, coffee and cakes which we sampled.We sat outside in the sun and simply felt happy.Staff were pleasant and got the coffee right!

I have visited twice now and each time i have been very happy. Good food, calm atmosphere, very relaxed. Good attentive staff.

Brought my husband in to sample their cafe late as I think it's the best in the world.... He wasn't disappointed! Such a lovely place for a coffee and a cake after a March on the beach. Best thing is the puppy's welcome too!

Great Peruvian coffee beans in this coffee shop with great cakes and pastries. Friendly staff who greet you with the warmest smile and helpful of any enquirers a cheerful goodbye when you leave.A great place to chillax and warm up. A nice hidden little gem of a place.

Go here to meet a friend and drink tea. Always nice very good tea and coffee friendly staff warm & cosy on a cold day

Popped in for a coffee, as always the coffee was excellent. Shame about the rudeness of a member of staff who rebuked me for asking politely for some extra milk - won't be back.