Fresh Food Cafe in Tandridge

The worst service and food we've ever experienced myself and wife are in our mid seventies and have never been so ripped off for what they call food, please steer clear.

Absolutely terrible don't know what they are doing .took them over half an hour just to make it.i feel sorry for young boy as he was told about 20 times to say what's goes into wrap.clearly they need more training but the worst was when we got back to car the food was worse. Mc Donald breakfast is alot better then that.we won't be going there again.....

Great veggie option with This Isn’t bacon / sausage. It was all well cooked and super tasty. Just a bit pricey at 9.49 including toast.

Serving a breakfast in a cardboard box is enough to put most people off, but the contents of the box just confirmed it. I literally couldn't cut into the sausage - the plastic disposable cutlery wasn't man enough for the job. If you find yourself at Clackett Lane Services, and feel hungry, stay that way and go somewhere else.

THE FRESH FOOD CAFE …WHAT AN ABSOLUTE JOKE NOTHING FRESH ABOUT THE FOOD AT ALL!! stood waiting whilst the member of staff completely ignored us ..no one else was in the queue and tried her best not to acknowledge us When she finally gave eye contact I asked for two breakfasts her response you want toast….my reply yes please I’ll have three ….you would have thought I’d asked for the impossible she rolled her eyes and said they only come in twos …like I knew that love I don’t work there!! Breakfast arrived in literally one minute in polystyrene containers £8.49 a breakfast and everything was precooked and looked like it had been sitting there for hours …hash browns were like rubber and sausages undercooked with no colour absolutely vile! SO WHAT COULD THEY CHANGE…. CHANGE THE MISERABLE I DONT WANT TO BE HERE STAFF AND CHANGE THE NAME OF THE CAFE FROM FRESH FOOD CAFE TO RANCID FOOD CAFE’

Had a snack at Clacket Lane services. Fish and chips: burnt batter left little fish to eat, no peas so had to have mushy peas, which were look warm. Chips over cooked. The whole lot was swimming in oil. Only one person appeared to be on duty, unhelpful. Wanted sugar for coffee and had to get it from another concession. Not impressed

Gutted we missed the services before but Watford Gap was sadly destined to be. Curious to try out their Halloumi Burger and was sadly left feeling like I ate a whole bunch of nothing. The halloumi in of itself was 1 thin breaded slice within a fluffy brioche bun that had mushy avocado and sliced mushrooms in it. More halloumi may have made each successive bite a bit more palatable. To the side of this pretty looking burger were onion rings and chips. 1 or the other would do with a salad or so but not friggin' carbs on carbs. Even pots of sauces did little to help me swallow those bland onion rings and french fries. Fueled up sure but these taste buds have been left disappointed.

Just stopped for breakfast and glad we did. The food was fresh and so tastu I almost ordered another. The young man serving was polite and could not do more to help. He brought over the food sauces and ensured we had everything we wanted.

Freshly cooked breakfast wrp, well cooked and good flavours. Lunch could be a different situation...

Called in here on way to Luton for a snack. Longish wait for hot food so had a tuna sandwich. Have to say probably the most tasteless tuna sandwich I have ever had. Cost 3.99 so typical services prices.

After a busy weekend on business in London, I decided to stop here on my way back for a bite to eat. It was approx 5:45. I saw they did a Halloumi Burger, waited for the server to come out and placed my order when he did. “Can’t do that” he mumbled. No apology. No explanation. Upon asking why, I managed to force mumbled information out of him that it was because they stop serving burgers at a certain time, due to something to do with the oven. Not entirely sure what as it was difficult to understand the sullen replies I was eking out of him. If this is the case, why can they not have some simple information to say “burgers served till xx time” like they do with breakfast. Not rocket science is it? Then I would not have been forced to have a most unpleasant monosyllabic (on his part) ‘conversation’ with the staff. More staff training and more customer information would go a long way and should not be all that difficult to implement. It’s a good job we have choices as there are many other places I will now favour above this unprofessional establishment, whichever service station I’m in.

We ordered out food got given a little buzzer thing that tells you when your foods ready to collect waited half an hour then the buzzer went off went to get the food and they haven’t even started the food yet absolutely awful we had a long journey ahead and was only wanting to make a short stop but we ended up going macdonalds to get a quicker and better service!!

Useful services to stop at, and a planned breakfast taken. Different options available, and Fresh Food cafe provided very good service, a tasty breakfast and very good value based upon the fact that we ordered two breakfast's. Decent coffee/hot chocolate too.

Quick breakfast stop, bacon and sausage rolls, and crumpets, food was tasty, but not great value for money.

I have just had the worst meal that I have ever had in a motorway service cafe. How can the person who cooked this think it is acceptable (see photo)? What looks like a desiccated fish which definitely died in vain! This place has on its sign ‘freshly prepared food’, total nonsense. My son had a fish finger wrap, the fish fingers were cremated.... avoid at all cost as not cheap either. 😐

Sin leche de soja, que debería ser estándar y ahora.

Se trata de un área de servicios de autopista con varias opciones de restauración. Decidió que valdría la pena probar la opción de comida completa, la abeja eligió la lasaña con cohete y pan de ajo. Nos dieron una pequeña máquina de timbre que nos diría cuándo estaba lista la comida, así que elegimos una mesa y esperamos. La comida aquí no es instantánea, por lo que si tiene prisa, puede que no sea la mejor opción. Pero lo esperamos, ya que las lasañas eran ligeras, sabrosas y frescas, a pesar de estar en el microondas (sospechamos). Simplemente se sentía saludable y nutritivo. No está mal, en el contexto de una zona de autopista.

Paramos el desayuno como a las 8 de la mañana como la autopista estaba repleto. La comida era fresca, exactamente como queríamos (los huevos justo) y la joven dama en el mostrador era muy alegre y servicial.

What an arrogant manager they have here! I went as a coach driver (we lucky enough to get free coffee if we’re carrying passengers). However after months of trying to get the app and apply (Road Chef being miles behind other services) it’s impossible, you fill in the form but nothing happens.

Visited for the 2nd time, the food here is very fresh as the name suggests, i eat out alot at very good restaurants and now my food. The food here is of the same quality. Clearly the chef must have an excellent background. I highly recommend to all!!!

Food medioca mushy peas cold There was one of the counter staff who was stroppey and didn't even know what a VAT receipt was Poor very poor customer service

We always eat here when we call in on our way to Kent. The service is good and the food is served hot and fresh at a reasonable price.

Empecemos con la incompetente, personal grosero vamos? Que parecía más interesado en "bromas" con los otros que servir a los clientes. Una vez que finalmente logramos conseguir nuestro pedido de tocino, huevos revueltos en bap tostadas y un chocolate caliente a través de ellos, nos llevó una eternidad en llegar. El chocolate caliente con un tenedor para remover con el tocino, era tan bajo que era prácticamente oinking cocinado en mi plato. Sólo puedo asumir que el chef utiliza su pie para colocar el rollo en el tocino, ya que estaba quebrado y se resquebrajó en mantequilla sin. Los huevos revueltos eran un desastre frío que evidentemente ha estado sentado allí por horas sin mantequilla en la tostada sin opción de tener mantequilla.

The young lad serving behind the counter basically carried the rest of the rude lazy staff, who just stood and watched him work and were rude when he asked to do anything. Avoid this place and go somewhere else

Paramos en un acabado hoy después clacketts 12 horas turno de noche y volvíamos a casa necesitaba parada para el desayuno. Ordinariamente no pagaría 8 libras. 25 para un desayuno pero limitadas opciones así que mi compañero y yo decidimos también. También hemos añadido una tostada, que era un robo de £1. 00 extra! ! Cuando fuimos a pedir que nos dijeron que no podían hacer la tostada como la tostadora estaba rota, así que tuvimos que conformarnos con pan y mantequilla al mismo precio exorbitante.

Don't go to this place - should be charged under Trade Description Act and, possibly, Food Standards.

Simple menu and friendly service, a few classic dishes like fish and chips, burgers, curries and some others.

I wanted falafel burger but with no bun. The girl actually asked the chef if I could have this without the bun!

Arrived while on a long trip - so I really didn't want to wait a full 25 minutes for my food. The place is a building site at the moment, with half the space shuttered off. The Wi-Fi is not working. No phone signal inside. I had to talk to other people waiting! So that was great!! But I was mortified that the couple waiting when I arrived, who had also 'ordered fish and chips, were STILL waiting when I left! I did check that I wasn't eating their lunch :)

Paramos un descanso de 15 minutos y nos dieron café. WH Smith, comerciantes de algodón, McD, aseos, etc. estaban impecables. No tengo ninguna queja.

De camino al aeropuerto se detuvo a una comida. Pescado y patatas fritas, que pedimos nos dieron un número y me dijeron que trae a nuestra mesa. . . . . , esperamos y esperamos y esperamos. . . . Algunos 20 minutos más tarde...

The staff didn't look like they wanted to be there let alone prepare the food. Had a vegetarian wrap -...

Llamado en ayer y tenía fresco pescado y patatas fritas de comida de la cafetería. Peor pescado y patatas fritas nunca. Pasta era el rock duro con ser bajo luces calientes por un tiempo y el pescado era delgada y horrible, probablemente al final de Pollock. Como un chef jubilado de 42 años de experiencia que debe avergonzarse de que sirve una comida incomible.

Sitting eating pure rubbish all for £20 having traditional breakfast which consists of one cold egg one large mushroom spoonful of beans cold hash brown and bacon with white stuff all over a sausage with more bread than the my toast which was extra and thin bread with butter put on for me !! This type of place should be closed down and stop prying on the passing trade who are stuck to eat this really bad quality of food

Fresco? Yo no creo. Pedí el desayuno Brunch. Las patatas fritas y los huevos frescos, pero estaban lo suficientemente la salchicha, tocino, champiñones y judías obvio que se mantienen calientes durante muchas horas, si no días. La salchicha había formado un shell duro, lo que hizo no es comestible. El tocino era como un trozo de cartón. Los granos habían sido stewing durante tanto tiempo estaban empezando a dividir en una). Estos son ingredientes baratos - desecharlas después de dos horas.

Personal muy inoportuna y desagradable! Me sentí como si estuviera interrumpiendo algo más importante que me haya servido. La comida no era genial! Nunca volveré a este lugar otra vez! ! ! !

A dissapointing traditional breakfast...small portion, overcooked bacon, one egg and a dry sausage and a tiny portion of beans...£7.25 plus a burned toast for an extra £1...not even a drink included. I won't try it again...

Travelling and hungry, I stopped at the Ower services on the M27 near Southampton. I was too late for the breakfast menu at McDonalds so went to the so called Fresh Food Cafe and ordered a Vegetarian breakfast. I genuinely did a double take when my food arrived. A really disgusting fried egg that looked like it had been put through a mangle and then dipped in grease, HALF a field mushroom, about a desert spoon of baked beans, and a couple of vegetarian sausages that tasted like soggy cardboard. The hash browns were OK. I'm over 60 and have NEVER seen a worse attempt at cooked breakfast in my life.

Only worth stopping at Watford gap for the toilets. Most service stations in England are disgraceful.

Chose the all day breakfast brunch at the Fresh Food Cafe instead of going to McDonalds. Wish I hadn't. Brunch + Toast + Mug of tea was £10.50! Quality of the food was not bad but there was not nearly enough for that price. Brunch consisted of one small fried egg, one rasher of bacon (undercooked), one sausage (decent quality but small), a small mushroom, a spoonful of beans and a few chips. It was what I would expect for a kids size meal and as such was very poor value for money.

I must say for a motorway services outlet it's very good food. All cooked fresh to order. A little wait but worth it and friendly service.

Stopped off for a snack and headed straight for the Fresh Food Cafe to get my other half a hot vegetarian panini. 6pm. Nothing on the shelf just an empty space where the cheese & tomato should be. I enquired. They have a cook. The cook came to the window. If there was nothing on the shelf then nothing doing. Thanks for nothing. Why employ a cook if they won't prepare food? We tried McDonald's instead.

Nov 18 2016 4pmThe staff in this place are rude not that I had food there but sat there eating having to Listen to the staff hollowing at every female that walked past witch pretty much made them run past the place even though get food from the place and if they weren't doing that then the Language come from the place was dreadful swearing rapping behind the counter who would want to get food from the place I'd hate to think what it would taste like staff training or re staffing is in need !!!!!

1st visit to this service station for a over night stop. Services here are very good. Ample parking for hgv and showers are clean, modern and hot. Staff in WHSmiths are friendly.As a hgv driver you can get bored of McDonald's on a regular basis so for a change I used the FRESH FOOD CAFE. Initially the 2 young lads who served me were friendly and helpful. One asked if I wanted hot food and took my order. The other got my mug of tea and took payment at the till. Service was quick and food did not take many minutes to arrive.Now this is where the review of FRESH FOOD CAFE falls off the cliff. The main strap line on the signage says...." Freshly prepared Great taste " Freshly prepared it was not....Great taste.....I was relieved the young lad gave me extra sauce so I could mask the stale taste! If you start with fresh ingredients how can it go so wrong?? The chips were OK although small in portion but the rest was awful! Bacon was over cooked, dry and stiff. The egg was over cooked and crispy around the edges. The field mushroom was over cooked and shrivelled and baked beans were on the verge of being dry.Value for money this was not at £7.29 for the main meal. The mug of tea was the best part of the whole experience.If I stay here again I will AVOID this cafe and so should you. I'll have to default to McDonald's next time...at least you know the quality is always the same and consistent.

Ok for a quick break toilets clean and serviceable. Choice of food outlets and shops however nothing outstanding. Was however well maintained and no problem parking.

A good spacious and clean comfort stop, with plenty of eateries and seating. We decided on mac donalds for food, and we were served quickly and the food was nice and hot.(going by other reviews I believe we chose well),W H smith also came in handy for a few bits for travelling. All was good for us :-) - we feel it was one of the best services we have visited.

Ordered a sausage butty and a bacon butty as we were on the M25 and desperate. Never again. Undercooked, fatty bacon and dried up, tasteless 'Cumberland' sausages in cheap baps. Virtually inedible. And just under a tenner. Avoid.

Popped in here for lunch during a long journey. The place was clean and not too busy for a Friday lunchtime. The staff member was polite and helpful, but not overly friendly. The food was better than expected: fish and chips, scampi and chips, and chicken and chorizo pasta was enjoyed by all. Toilet facilities were clean...all in all a pretty good motorway services experience.

Didn't fancy a Mac Donald's so went for the fresh food cafe Had the chicken on a stick option First things First Lady working behind counter really didn't want to be there tried to strike a hello chat up but seemed far to hard to engage so gave up food was ok if not an age to get it the portions are Tiny child like think it's back to maccy Donald's next time but I tried shame really

We are always looking out for something to eat that does not have the wrap/bun/chips additions so gave this salad bar a try when in Clackett Lane services. We had the crayfish version as no carb involved, and the falafel / couscous option for a change.They give you a number and you sit down with your drinks and wait for your meal. Salads arrived within 10 mins but this was not a busy time. Staff were pleasant and efficient. Milk for tea was in a proper jug ( hurray) but tea bag just floated in a mug of hot water, no pot, (boo) . Toilets a bit messy with paper all over the floor ( who does this ?) and some doors would not shut. Not really the fault of the cafe of course as toilets are run by services but I noticed there was no inspection/cleaning record.

The familiar monstrous charges for coffee and toasted teacake at Costa one if the outlets at this service station. Far far better to get off the motorway and go to a Spoons

Here again , I must plan this journey better and try somewhere else, the prices here are very high for average food and drinks.

I ordered a chilli chicken wrap (warm) and it took them 20 minutes to make. (After i had my favourite child complain.) The wrap ended up coming cold. I hated it! Couldnt taste any flavour! Would rate it zero if i could.

Just stopped here for a bite to eat. Food was good, I had gammon egg and chips hubby had fish and chips, mine was lovely hubby's was good, fish was a bit small but for the price we felt we got our money's worth 2 meals for £12. What stood out to us was the Welsh member of staff who served our meal to us and cleared away after us. He was exceptionally pleasant, well mannered and sincere with his comments. We have eaten in many restaurants and hotels and very rarely had such good service. Hats off to him.

For one , the word Fresh should be taken out of the title. I ordered Scampi and Chips and 2 children's burger and chips meals , thinking that ordering from here would be a ' healthier ' option than from McDonald's but was I wrong!The Scampi and chips really small portion , chips cooked to a point where you would find it hard to eat due to the hardness , but wot I found astonishing was I asked for the kids burger to have a basic salad put on to which they agreed but when the burger turned up i was told they didn't have any salad. So we ended up with 2 overcooked burgers which looked like they had shrunk by 2 times its original size dwarfed by the oversized buns. The food and 3 drinks came to £22If it hadn't been for the hunger of the kids I would have DEMANDED my money back.I don't normally give negative reviews but I felt compelled to do so in this case. Please avoid The 'Fresh' Food Café and pop across to McDonald's instead.(I should have taken a pic of the burgers lol)

Food never arrived for the whole order. Staff could not care less. Avoid this place. Go to McDonalds next door. At least you get a tray of food to walk away with.

I would not recommend a two hour visit as it very boring trying to pass that sort of time!! Food is very expensive and not very tasty. So in all only stop if need be

£1.99 for a little bowl of cornflakes. Okay food and friendly service but needs to be a little cheaper.

FOOD :After paying pretty much £10 for a black coffee, breakfast wrap and a very small chocolate brownie to takeaway, I was expecting something half decent. FRESH FOOD is defiantly what it's NOT! They use the most tasteless, cheapest, nastiest ingredients going. You can tell they come from a bulk bag straight from the freezer. After a couple of bites I was done, and into the bin with it! They say they use Lavazza coffee, it certainly didn't taste like it! Either they use cheap coffee, or their machine needs a good clean! STAFF:I have never experienced anything like it.The young "lady" who initially served me, starting pouring my coffee in a china cup. I said "sorry, could you put that in a takeaway cup, thanks". With that she started slamming things down, throwing things about, giving me dagger looks. I couldn't believe what I was seeing, I only polity asked to have my coffee put in a takeaway cup!! She then accused me of calling her deaf, which I absolutely did not! Even the other customers stood around me were stunned! I explained that's not what I said at all, anyway she didn't want to know and stormed out back! To be honest I think she knew I didn't say that, but just wanted to play up and storm off. All in all, after reading the other reviews I think Roadchef should be ashamed off themselves . The Fresh Food Cafe should be shutdown under completely false marketing.AVOID, AVOID, AVOID, YOU HAVE BEEN WARNED!!!

Absolutely appalling. Around £2.75 for a large tea (slightly larger than normal mug size!) We paid just over £21 for 2 english breakfasts and the 2 large tea's. We travel and eat out a LOT and this seriously was the worst and prob most expensive English breakfast we have ever had. This food is 100% not cooked from fresh. Bare faced lies. The potato cubes were nearly raw, the sausages had been re-heated, the mushrooms were all shrivelled,the bacon wasn't fully cooked etc etc. Over priced disgusting inedible rip off!! We left a note on our tray saying "Hands down the worst breakfast ever" and left it all to Go and buy a Mcdonalds. I might as well have stood there and ripped a £20 note up. Not happy

I don't expect staff to fall at my feet as a customer, but I do expect them to at least acknowledge me, and also not to start a conversation with a member of staff standing behind me and completely stop serving me. So, Robert, I won't be back.

Service was timely, ordering simple with clear menus and deals on various combinations. Prices typical of Motorway stops. Food was satisfactory,having the cooked breakfast but watch out for the add on's such as toast for a £1 which in many places would be part of the breakfast.

We should have realised when we got out of the car. This station is run down and in serious state of neglect! So why did we blindly go in expecting things to get better?Inside the service area it was bad. There is a distinct lack of management and supervision.The Fresh Food Cafe was terrible! The sandwiches were poorly constructed and lack good flavour. The hot panini was a appalling. The base was soggy, the filling of cheese and tomato consisted of a thin layer of plastic cheese and 3 slices of sad tomato.The manager and the 'chef' (who prepared food with no protected clothing) showed very little interest when we pointed out the poor quality of the food and service.However, the toilets were reasonably clean. So we waded through to puddles and rubbish back to the car with a promise never to return and to discourage others from stopping!

I didn't visit ffc on the M25. In fact, I used to work at that place and it is the most messed up place I have ever seen. There are many problems on the inside that you all don't know about. So I'm going to list all the problems that will hopefully keep you away from this place.1. Sandwiches So the sandwiches are supposed to be made fresh everyday. To not waste money, they keep the food for an extra day which is common BUT many times I have closed the shop and found sandwiches that should have been thrown out the night before. And what's worse, when they are made, sometimes they use out of date ingredients.2. Hot Food QualityI have heard a lot about the terrible quality of the food. Both in taste and presentation and you're not wrong. Some of the staff like to rush in playing the food which makes it looks like it belongs in a bin but get this, the taste may be because they leave the food on the hot counter. Yes, this is common but they have left bacon or sausage on the hot counter from breakfast. 7am is breakfast and I've found bacon on the hot counter from breakfast at 3pm. Disgusting. And the worst thing is that they follow the 5 second rule. The myth where you drop food on the floor, you have 5 seconds before its contaminated which is, of course, false. But one thing some people wont know is something that hits irony. Fresh Food Café should be called Frozen Food Café because all food is cooked from frozen.3. Cooking of the foodNow if you have seen MacDonalds, they have separate grills for everything they do. Clackett lanes FFC has two grills and normally, only 1 is used. Fish, chicken, chips, potatoes, hash browns etc. Are all mixed in the same fryer. And this leads to the next point4. AllergiesNow they do have an allergen guide but they don't follow an order correctly. I have been on a shift where someone had egg allergies and a colleague took the order for a breakfast brunch with no eggs. It took the customer 3 attempts to get the order changed before I was able to step in, make the food without egg and gave them a free drink for the trouble.5. Customer Service and ManagersThis was the worst part for me. Some of the staff, mainly kitchen are rude, horrible and do not care. Many arguments were caused between till staff and kitchen in front of customers starting from mid 2015 all because of a new staff member we got who, to my knowledge, is still there. But which is worse is the manager. She is the most horrible and hypocritical person I have ever known. She is the reason why a lot of the staff look depressed. Many, me included have been relentlessly bullied and attacked with the threats of being fired. I have had an experience where she said that a customer who was complaining, where behind their beck, she said, "I want to knock the ******* out" and if you have a complaint, good luck. She is normally hiding somewhere smoking.I luckily don't work there anymore but please, do not eat there. There are many other problems but I wanted to state the issues on the inside that affect you, the consumers.I hope this has given you an insight to why the place is awful.

Busy services and long queues for anything. Therefore allow plenty of time when you want anything Reasonable facilities

Well, after being served the most overpriced, driest jacket potato and pulled pork I had ever seen. (Honestly I could have thrown it against the wall). We were met by rude staff and no refund. I wouldn't even feed my dog with what we were served. Mainly because I like my dog. There is however a young gentleman who served us who was really quite friendly and the fish finger sandwich was alright. I wouldn't eat here again

You have a choice at the anti-clockwise Clackets Lane Service Station: a noodle bar, a fast food outlet or The Fresh Food Cafe. Well we chose the latter because it has an appealing name - but it certainly doesn't live up to it - and I'm not surprised that so many of my fellow reviewers had a similar experience to mine.I ordered sausage and mash and my wife ordered mushroom soup. After a lengthy wait, the server arrived and put down a plate containing flattened mashed potatoes and three small sausages and disappeared. "Hang on a minute", I thought, "I'm sure the menu said 'with peas and gravy'". So, I went back to the counter, pointed to the menu and said "Where's the peas and gravy?". The woman very reluctantly went and had a meaningful discussion at the kitchen hatch and came back with some peas. "And the gravy?", I asked. "We havn't got any." she says - and then she insults my intelligence: "There's been a change of menu but they haven't updated the menu boards" Oh, really! Who ever does sausage and mash without hot onion gravy?Shortly after this my wife's soup arrived - not in a bowl, but in a plastic cup like you get for a small coffee. She removed the lid to see a grey gelitinous mass half filling the cup. It was clearly a soup like Campbells which needs to be diluted, but obviously no-one had trained the kitchen staff in the art of dilution. I checked the menu again and noticed the soup was served 'with a bread roll and butter', although none was in evidence.I didn't complain again as I was sure there had been a 'change of menu', but I decided to warn my fellow travellers of the delights they can expect from this 'Fresh Food' Cafe at Clackets Lane.My advice is: stop at Coham Services or wait until you get to the Darford Crossing.

Arrived from long trip from South America wanting a good full English breakfast and made a BIG mistake trusting the Fresh Food Cafe, The food ? was awful , it was over priced and looked and tasted like it came out of the bin. The woman who took our order was so slow and dead pan that people waiting behind went across to Mc Donalds , i only wish we had. Awful experience ,aah.

Don't expect anything except chain plastic food [except an M&S sandwich. Macs, KFC Pizza etc., all not as good as the high street and at inflated prices - not a good visit experience.

Not a great lover of outlets on Motorway services, and I should have known better, but fancied a bacon sandwich, it was cold, fatty and the roll was dry, overpriced food - poor quality - staff uninterested, learned my lesson don't buy food at services.

Chicken Tikka from the Fresh Food Cafe.Me and mon compagnon had just got back from France, normally we bring our own food to motorway service stations, but we'd got a long way to go, it was dinnertime and we were hungry for a hot meal.Mon compagnon could smell the chicken tikka and said "That's what we're having."She wasn't wrong.Staff at the Fresh Food Cafe were friendly, professional and efficient.The tikka was good. The naan that came with it was very good, warm, fluffy and melt in the mouth. We left no popadums.Good value too, we got the "buy two for 12 quid" offer. Outstanding for a motorway services.

I am surprised at the other reviews, I have eaten here twice, in preference to Mickey D's. The first time I really enjoyed my falafel and mushroom burger.On the second visit I persuaded sir to give it ago. We shared a fish finger sandwich, which came with onion rings and coleslaw. It was more than enough for two and we really enjoyed it.The coffee is Lavazza, but didn't score highly with sir. I just had a bottle of posh fizzy pop, it was a little warm.

I visited this place recently with my wife & son who naturally went for a McDonalds breakfast so all good there.My wife & I went for the Full English at the fresh Food Cafe which serves anything but fresh food.What can I say the customer service was diabolically bad no manners, none of the normal up selling (it would have been refreshing interaction).The food arrived & the freshest thing we ordered was the toast, the bacon looked like it had been reheated several times before & was completely in edible, the Sausage was obviously deep fried & again reheated so many times it could have been used as a hammer, the mushroom just said 'don't eat me or I will get my revenge & you will be sat on a toilet for many days to come'.All in all just avoid this place it's just vile there's not one redeeming feature about the place use McDonalds or Costa at least you know the standards are good.

Stopped briefly at Clacketts Lane on our way back from Brighton to the West Country . For some inexplicable reason I decided that I would like a beef burgher . There was a long queue at MacDonalds so went to the Fresh Food Company and ordered two burghers and two cups of tea . It should have sent alarm bells ringing when a tea bag was placed into a mug , off the boil water was poured over the tea bag immediately followed by the milk - obviously giving the tea bag no time to discharge its "tea". £2:30 was charged for one mug . We were told to sit at a table and the burghers would be brought to us . After approximately twenty minutes ( unfortunately , for the company , the time of order is printed on the ticket ) there was no sign of the meal . Other people , who had arrived after us , had come in , sat down and been served . I went back to the counter and queried our order with the girl who was tidying shelves as there were no other customers . Her English was not good but she managed to communicate to me that burghers took a long time to cook . Despite the fact that other people had come in after us and had received what looked like equally elaborate meals . After 30 mins I went up again and was told the meal was still being prepared . After 35 mins ( checking the time on my ticket ) the girl brought the meals , dumped them on the table and left - no attempt at an apology . The burgher bun was soft , greasy and unappetising ; the lettuce inside was soggy and greasy ; the burgher was tough , lukewarm and greasy as were the chips . I ate the meat part of the burgher and left the rest . My husband was similarly unimpressed . No wonder there was a queue at MacDonalds !

Called here for a quick lunch on our journey down to the south coast. It is a very busy service station, but this cafe looked the quietest and most healthy looking so we went there. We had lovely jacket potato and a sandwich and latte which were served quickly to us, the girl even offered to bring the jacket over to us when it was ready, which was really quickly, really enjoyed the lunch, but a bit pricey I felt. I would want to say this was a "good" rating but you don't have this category. Would go back.

I don't normally write reviews of negative experiences but after a bacon bap from this place I must. No butter dry as you like bacon with more fat than meat. Some how the bacon is cooked while the fat inedible chewy almost raw. I feel sorry for the cook , do they think their bacon rolls are good? Or more likely I think they just don't give a monkeys. I'm watching the three staff now chatting away no customers to serve while mcdonalds gets all the customers. Come on guys do better !!

Got to say it makes a 1970s motorway services seem like haute cuisine. Just not fresh over cooked and mushroom like shoe leather. AVOID

If I could give it a zero I would. Slow service, impolite staff and dried up sandwiches. Nothing good to say about it. There are other vendors in the service area. Recommend that you try one of these.

On route from the airport to home after 3 weeks in the U.S we were looking for some lunch. Tempted by the glossy exterior and the offer of 2 meals for £12 we went for the fish and chips with mugs of tea.Front of house Frank was most welcoming delivering the food to our table which suggested that it was actually being cooked for us.The fish together with its coating of inedible batter was unbelievably bad and I would suggest not fresh for it had an aroma about it. How can a highway service cafe get a simple meal like this so wrong.The chips were clearly frozen and not a lot better than cardboard although in fairness I have never eaten the latter!The fish with its coating of inedible batter was simply disgusting.The tea incidentally was acceptable.

Breakfast with tinned tomatoes....how can they call themselves fresh food!....not too mentioned the over cooked egg and very small portion for £6.59....yuk....don't go instead try Costa next door

I'm on the Roadchef mailing list which means I periodically receive 2-for-1 offers for their service station outlets. So on a recent trip down the M1 to Luton Airport we visited the Fresh Food Cafe at Watford Gap for lunch. I ordered the fish & chips and the good lady had the burger. The serving staff didn't seem to have a clue what they were doing. It took five minutes to charge me the correct discounted price and then took around 20 minutes to prepare what should have been fast food while I stood around waiting. I didn't have very high hopes for the food at this point. But when we eventually tucked in... we were gobsmacked.I'm told the burger was really good and my fish was really fluffy and tasty and cooked to perfection. Apart from the 30-or-so chaotic minutes from ordering to receiving our food, the proof of the pudding really was in the tasting and the 2-for-1 offer made it a hearty and reasonably priced lunch.

It looks like a fresh healthy alternative to McDonalds but it's not! The strap line is freshly prepared and great taste both of which seemed wholly false claims. Scones had fake sweet cream, stale and generally very poor, the burger was tough and dry and they didn't provide any onion rings but didn't tell me that until I paid and sat down and offered no compensation or alternative. Terrible, please avoid disappointment and don't ever order anything cooked from here. Drive on or stay hungry!

Disgusting toilets not one clean usable toilet spent 5 minutes cleaning it so it was in a usable state! Horrific service station