Based on 403 opinions finded in 1 websites
Based on 403 opinions finded in 1 websites
Nº 498 in 901 in Portsmouth
Nº 13 of 31 American in Portsmouth
Opinions
I loved this place, was my first time and the staff where lovely Ben and Brad made every effort to make our date night lovely as it had been awhile. Food was cooked to perfection so props to the chef that night. The drink are lovely the one with sweet pea is my favourite. Will definitely be back soon
Caitlin . 2023-08-31
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Booked for my 40th birthday celebrations, 12 of us attended Eden for their "Disco Brunch" on a Saturday for the 2.30pm sitting. We were all seated by 2.30 and ready to enjoy ourselves. Unfortunately Eden were not ready. Our drinks didn't start arriving until 3pm and pizza did not arrive until 3.20pm. We asked if this would mean we would still moved on from the table at 4.30, we were assured not... Having been to a brunch at the same venue in April, and with the title "Disco" and "live DJ" being advertised, we thought there would be dancing. There wasn't. This was a sit down only brunch which should be made clearer on the booking page. All previous brunches I have been to here with a live DJ had a dance floor, and the tagline for the brunch on the website begins with "Come party in the garden of Eden bar...", so that was disappointing. Another let down was how miserable a lot of the staff were, service with a smile is not on the cards at Eden. We had to chase our drinks up numerous times as well. Previously, at the bottomless brunches here, bottles of prosecco and jugs of cocktails have been provided. I asked if they could do bottles and jugs and was told no, it had to be glass by glass. So we ordered single drinks but had to wait for them to be served, not really in the spirit of a bottomless brunch! Then come 4pm after only one hour of 'bottomless' drinks we were asked to place our last order. We obviously protested having paid for the 1.5hrs of bottomless we were promised and they (in their words) "did us a favour" by allowing two more rounds to be ordered. Our party also had 2 ladies that had prepaid not able to attend, which I understand is not the venues problem, but when we had paid an extra £70 from our table I wouldn't consider one more round "a favour". At 5pm we were asked to vacate the table as another group were coming in for the 5.30pm session, fair enough. We decided to stay in the bar for further (purchased) drinks and to our surprise the 5.30 sessions were served jugs of cocktails and bottles of prosecco! There is no clarity on this on the booking page and there really should be if there are differences between the time you book. We wanted a relaxed afternoon where we could enjoy ourselves without having to order food/drinks because it was all taken care of. We all ended up taking it in terms to chase up food and drinks. Not quite the bottomless brunch we booked.
misschapps . 2023-08-08
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Terrible. Sat us down and then nobody served us. Left after 10 mins. Staff standing chatting. Customer is clearly not key.
Jane H . 2023-07-29
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Dip is fab. Music is fab. Drinks are yummy but wait at rhe bar is longer than I would expect l! Had a good time
Charlotte B . 2023-07-15
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Poor service. Cocktails tasted like squash with only 2 shots per jug. Staff ignoring us. Pizza not nice. Email sent to manager and no response. So review left
Bickers . 2023-07-07
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Twenty of us gathered here on a Tuesday evening to dine-out one of our longest serving team members. We were extremely well looked after throughout the evening by Olivia, Lewis and Ben. The food and service was spot-on; comms beforehand was great and nothing was too much trouble on the evening. We were a thirsty crowd but Lewis and Ben keep us all well refreshed! Outlook from Eden is fabulous, great food choices, great drinks choices and we had a great team looking after us - what more can you ask? Highly recommended and already looking forward to our next outing to Eden.
Phil N . 2023-07-06
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We were stopped on the way up by leaving customers saying awful service and not to bother. So pleased we did continue though we had nothing but exceptional service by the delightful Wiktoria, the cocktails were amazing as was the food. Concidering it was so busy and we were told short staffed we had a great time. Beautiful location felt like we were abroad. Really lively atmosphere inside but it was nice sitting outside admiring the views.
craneage . 2023-06-11
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I’ve been coming here 15 years (tiger before) I love it. It’s changed since the hay days but it’s evolved to a gunwharf market. Cocktails are amazing as are the views. The staff are incredible and as I’m here most weekends I’m a familiar face and smiles all round If going during summer and sitting outside, take some sun cream haha
F6105AYsimonb . 2023-06-03
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This is always our go to place when we pop down to Gunwharf Quay...we decided to visit her for my husbands birthday.... Unfortunately this time the service let this place down badly. After waiting ages to order a drink ...my husband decided to go to the bar. The place wasn't busy it was only around 12.30. We then waited and waited to order food ...a waitress was busy chatting and there was no one else to be seen. We caught her eye and she looked away...and carried on chatting ...without acknowledging us. Eventually a waiter walked by and I called across to him to ask if we could order food.. food took a good while to come out but was lovely once it arrived. I asked on a further 2 occasions if I could order another drink but unfortunately it never happened so we decided to take our custom elsewhere. I would hate to see what this place is like when it's busy. It was such a shame as we have been coming here ever since it was Toger Tiger....unfortunately thus time the service let this place down badly.
M5715CUjulieg . 2023-05-29
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Always a pleasure to eat in Eden, I love the mood and the design of the restaurant, friendly staff but a bit too long to be served and the food was cold. Very nice cocktails
beremissaustin . 2023-05-28
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Eden is one of the loveliest bars I’ve ever been to! The staff are very helpful and very attentive, the drinks are nice and so is the food and overall the service was just amazing. The manager of this venue is also amazing and very professional- would highly recommend and will always come back regularly!
Caseymays4505 . 2023-05-14
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Group of 7 celebrating a 30th birthday Arrived a little early for the 5.30pm bottomless pizza and cocktails so went into bar area que to bar was ridiculous once served drinks took forever loads of staff wandering around 2 people working behind the bar no way enough to serve the amount of drinks being ordered Finally went into bottomless brunch it clearly hadn’t been cleaned from 230pm session as toilets were disgusting toilet roll and feathers all over the floor in pretty much all toilet cubicles. Dance floor was sticky shoes were sticking to it. We’re raised an issue with our table and staff quickly rectified it. music was brilliant! great atmosphere food and drinks was ok. Would I go again? Probably would.
gjelley2020 . 2023-04-30
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A booking for 10 friends. We were shown to our table and had a 15 min wait for someone to take our order. When we did order, we ordered drinks and food at the same time. The starters arrived before the drinks, and the waitress didn't know what one of the starters was! And we were one starter short. The main courses were very good though when they arrived about an hour after we sat down. I did ask for more water, which never materialised. I saw a waiter wandering around with three burgers looking completely lost. When he did get to the right table, I heard someone say one of them was wrong. More staff and more training advised. Needless to say, we did not leave a tip.
Stu2247 . 2023-04-22
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Absolutely smashing night. Served by an amazing bartender Lewis who made sure all our drinks were 100% to our liking and made for great conversation. Our server Bella was excellent and made sure we had everything we needed. Food was banging and drinks were even better. Great customer service and had a really pleasant time so would deffo go again!! Highly recommend.
Rahima A . 2023-04-18
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Dio and Brad made our day 🍹, exceptional service, made the girls feel spicey 🌶️ Best brunch in town, great music, great vibes, just needed more pizza for a large group 🍕 We will return… beware 😜🫶🏼
A7038KOsarahc . 2023-04-15
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This was our first visit to Eden, and wow, what an experience. A lovely environment and we were warmly greeted by several staff members on arrival! Service with a smile can make all the difference! Our food was fantastic and the service was exceptional. The...
Nikki W . 2023-04-09
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Evgenii was brilliant!! Solved any problems we had immediately & with a smile. Couldn’t recommend him anymore x
Jasmine Marie H . 2023-04-08
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I had a fantastic cocktail paradise lost recommended by a lovely young lady Chloe. Service was great and there was a lovely ambience.
Compass66129826153 . 2023-04-08
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Only here for a couple of days but called in for drinks. Great atmosphere and friendly staff, Chloe’s help in choosing which cocktail to have really appreciated .
Balcombes . 2023-04-07
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Intended to stay for a couple of drinks and go out after but ended up staying most of the night! Great atmosphere and experience with some amazing cocktails made by our server Chloe who was very welcoming and quick with our orders. Will definitely be...
user29582714 . 2023-04-07
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We called into Edens for a drink the staff were really pleasant. Loved the cocktails we were served by Chloe very nice and helpful lovely atmosphere we will return
Voyager43124523252 . 2023-04-07
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Went out for dinner for the evening, booked a table in advance. Ordered food and drinks, one order for the starter, was for sticky bbq chicken squires. When started eating.. this was not what I ordered it was an Indian flavoured chicken on squires. No...
Joanne R . 2023-04-05
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Popped in tonight for a date night with my partner. Great food (burger and pizza was so delicious)! It was our first time at Eden, and the interior is so cute! Huge shout out to Evgeny who served us! He was so friendly and so...
LCUK1999 . 2023-03-31
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We were taken to our table and left to order before the waitress returned to tell us what wasn’t available when we had decided what we wanted. Hardly any tables were being used when we arrived yet food and drink took a long time to...
MFo1995 . 2023-03-27
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Kareem gave us the best customer service, fun and friendly and with a smile, he really stood out amongst his colleagues and made the Disco Brunch experience way better!
BridgerD22 . 2023-03-26
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A very nice dinner! Yavi suggested prawn pasta because there was no halal options, but he suggested king prawn pasta and asked chefs to take it croizzo, and I really enjoyed mocktail mango heaven.
Ali K . 2023-03-26
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came with my girlfriend yesterday night because everywhere else seemed to be booked. I've never been before somehow but I was pleasantly surprised with the service. I think his name is evgenee. I asked him which cocktail I should get and the pornstar martinis were...
Alex T . 2023-03-26
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Just had the best Sunday lunch for years !!!! Food amazing and staring a great view of the sea !!! Our waitresses Bella and Emily were lovely too !!! Come here !!!
davidaJ86PL . 2023-03-26
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We had such a great time! The foods were amazing and the drinks are absolutely fabs! Shout out to our waiter, Evgeni (hope I spell it right!) was wonderful and his food and drink recommendations were totally on point! His service was spot-on! I recommend...
Cfceng . 2023-03-25
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Eugenii was just amazing; very welcoming and knowledgeable on the menu. The best customer service ever received! My friends and I had a really great time and we will definitely be back!
Jennicris C . 2023-03-24
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Me and my friends booked a table here two weeks ago, we were having our monthly meet up and decided to book Eden because of the hype around it. Do not make the same mistake we did. Our waiter, unfortunately I didn’t get his name...
AMJ741 . 2023-03-22
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Went to Eden with my girls and had such an asking time, my server vicky I think that’s how you spell it was really nice she didn’t allow me to stand up and get my drinks from the bar when the queue was long she...
Alishaokosix . 2023-03-20
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This place is filthy. The glassware is disgusting. The staff don’t care. It’s just so dirty, we were going to eat but decided against it.
TRAVELBUNNY12 . 2023-03-18
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Lovely staff and amazing service! The cocktails are crazy good! And the food is lush! The atmosphere is super cute here!
Navigator20545882740 . 2023-03-17
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Chloe and I believe ie was cindy were great, they were conversational when making drinks, always kind, the drinks were great, tasty and I will definitely coming back soon also will be bring more friends, the food was great
Kane W . 2023-03-17
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Popped in for birthday drinks. Great location and cocktails. Thank you Lewis for looking after us. We will be back soon
Trek27996030079 . 2023-03-16
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Very friendly staff and very good prices. Lewis was a fantastic host Will definitely be back again. Thank you
K8217ZJjoanneg . 2023-03-16
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Great place, fab cocktails Really friendly staff - special thanks to Lewis Really nice atmosphere, great views of the habour
Sarah G . 2023-03-16
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Service was excellent and very attentive especially Lewis was very helpful as well as polite and welcoming.
O8690SUjamesg . 2023-03-16
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Awful. Dirty plastic cups. All lined up on a table with a plastic table cloth felt like I was at a school lunch dinner. The staff were so rude. Watered down cocktails. Pizza came out at the end of the brunch. Dj was awful just...
0palmeremily . 2023-03-16
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Would not recommend for bottomless brunch. Prosecco glasses were dirty. Cocktails were so watered down I’m not actually sure there was any alcohol in them, they just tasted like watery juice. Service was extremely slow, it’s the only bottomless brunch where I’ve been left with...
115kieram . 2023-03-12
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Booked the bottomless brunch for a birthday celebration it was absolutely rubbish firstly all the glasses that were out for the Prosecco were dirty then the awful jugs of cocktails came out which consisted of the whole jug filled to the brim of ice then...
532lucyw . 2023-03-11
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Firstly make sure you don't get seated near the entrance on a weekend as the noise from the nightclub mixed with the music in the restaurant/bar will drive you insane. Got seated in a booth which was nice but that's the only thing that was...
tommybL5270XR . 2023-03-07
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Came for a valentine's day meal, food was tasty and filling, good choice of wine and a great view. The staff were friendly and helpful.
robertfA1654XO . 2023-02-15
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Spend valentines day in here with my husband was greeted by a lovely lady kerry. She was the venue manager she was amazing so good at her job very attentive and made our night very special. The whole team where brillant the food was amazing...
Stephen F . 2023-02-15
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Had a great time on Saturday with friends. Good food and drink. Excellent service from Chlo would definitely recommend
AceStevenson . 2023-01-30
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Was in Saturday night and the bartender Chloe was amazing, made us some really good customised cocktails and will definitely be in again, can’t complain at all, really good good as well
Jakesmall45 . 2023-01-30
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I came in Saturday night with a couple of mates for a quiet few, and Chlo looked after me very well the service was amazing.
daniellS280LY . 2023-01-30
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We popped in for some lunch and it was incredible!! Food was lovely staff were friendly and attentive and the atmosphere of the place was just brilliant only downside was the grumpy barman
John R . 2023-01-24
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I celebrated my 25th birthday with my friends at Eden, we did a cocktail masterclass followed by a disco bottomless brunch and I could not recommend it enough! Service was amazing, the cocktail masterclass was so fun and came with prosecco too! The brunch was...
heatherrw1998 . 2023-01-23
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Went on Saturday night with some friends to have food and drinks, amazing cocktail’s especially the Apple Spritz’ made by the bartender Chloe who was very friendly and made the experience very memorable! The food was amazing and great value for money, really good atmosphere...
MoeComet . 2023-01-23
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We were one of only two occupied tables in the restaurant. Despite this, after waiting for a good while, we had to ask to be served some drinks which then came quickly enough and were fine. After another long wait with no approach from waiting...
489KateL . 2023-01-11
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An absolutely appalling venue with very little to no regard for customer services. Unable to call irrespective of day and time, poor response to emails, and empty promises by management via WhatsApp 🤔.
Scenic55535538255 . 2023-01-08
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Attended for a works night out. Long wait at the table and we had to get the attention of a staff member to see if they’d take our order. Food was very nice (only had linguine) - but tasty. Disappointed with the drinks - went...
kashedden . 2023-01-07
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The menu displayed outside wasn’t the menu we were given when we were seated, when I asked I was told that they were only serving the Christmas menu, the waitress took our order she didn’t write this down, we asked for the breads and oils...
JasonBrunskill . 2023-01-02
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Poor customer service. Ordered a portion of chips that took over 30 minutes to come. It was quiet in there, staff wouldn’t even look at you. Put me off coming back now which is a shame as it’s always been good before.
Pioneer01786190285 . 2022-12-30
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Me and others joined to celebrate a birthday. Our table was originally 2 tables for 4 however it was put together. The only issue with this was that only half of the table had cutlery so we had to steal more from the table behind...
lewiso873 . 2022-12-29
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Eden had great food and even better service. The waitress named Bella was very attentive as well as being very friendly while serving us.
JoeRoser . 2022-12-15
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We had a great evening at Eden. The food came out promptly and was very tasty, the bar staff were all very polite and a special thanks to Bella for making sure everything was great for us; a lovely girl :)
hannahcopley_72 . 2022-12-15
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Got chatting to the bartender and she created us a personalised cocktail!! ‘Apple Spritz’, it was amazing, we were all so impressed and were shocked to find out it wasn’t on the menu. She was so helpful and made sure we were all happy with...
671sianr . 2022-12-11
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It was busy, but Evgenii still gave us great service and made sure we were well looked after! Definitely recon
aprildJ4618LO . 2022-12-03
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BORING cocktail making class. There was about 15 of us for my friends hen do, when we arrived we should of known it would of been shambles! We arrived and they looked like a deer in headlights, although I found a piece of paper on...
TanyaER1992 . 2022-11-26
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Thank you Georgio, our host he was very attentive, food was delicious I recommend the cearser salad and the vegan burger Beautiful view
Madeleine c . 2022-11-11
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HORRENDOUS.. Highly disappointing, our evening was cancelled and they didn’t have the decency to inform us. We booked a booth, drinks and entry for friends for a birthday surprise at the cost of £200! When we arrived at 10pm everything was shut except 1 room...
T2960QLemmaw . 2022-10-22
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Me and my partner were looking for dinner at Gunwharf Quays following a day visit. We looked at the menu outside and fancied it so went in. It was quiet and we were given the choice of where we wanted to sit so we opted...
The-Elmos-Hemel . 2022-10-06
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Came with a group of family and friends for a stag night. Pre booked a host and private booth and was delighted with it all. Booth was great with loads of room for us all and right by dance floor. Our host was Kira and...
seanbF4911NB . 2022-09-26
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Eden is a nice venue with fantastic views over the water. However, service is pretty poor - we booked a table but were told to sit wherever, we then had a wait where no one checked on us and eventually flagged down a staff member...
Lucy B . 2022-08-30
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We love George he is amazing!! Fantastic customer service with a brilliant smile and enthusiastic nature. We will definitely return to see him and his cocktail skills… love
Clarejones704 . 2022-08-29
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Had a really night at Eden, the sex on the beach made by Ross were orgasmic! We were only meant to get a round and then maybe explore and see the other bars in gunwharf, but we ended up staying till close. Terrific night!
259jelania . 2022-08-20
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We called in by chance and were well looked after by interested staff. There were good Vege and GF options and the view out over the harbour was amazing at sunset. We enjoyed our meal and thought it was good value for money. As it...
steve-norf . 2022-08-16
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We found Eden a lovely little place to eat. Sat out on the balcony away from all the hustle and bustle of Gunwharf below. Our waiter Che was beyond fabulous. The small details we requested that he acted upon where exceptional, had to speak to...
michaelw409 . 2022-08-15
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We just turned up and asked for a table for Sunday Lunch , we had not booked but the friendly kind staff found us a nice table on the terrace , the chicken and the beer was very good with a selection of vegetables ,...
christopher s . 2022-08-15
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weren’t able to order certain foods/drinks for our small group as a large table had turned up and they were seen as more important. horrible service.
Anonnnnnnnnnnnnnnnnn . 2022-08-13
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Eaten out 3 times in the last month taking advantage of the weather. Each time the staff have been exemplary. This week on Wednesday we were served by the fabulous Georgios and he was exceptional - trying to accommodate everything for us when items were...
Penny W . 2022-08-12
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Visited with friends - food good and drinks reasonably priced, lovely setting. Our server Annie was fantastic and did an amazing job all night.
KT15a . 2022-08-07
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Visited for first time to meet up with old work colleagues. Sat outside with great view over to Haslar. As we didn’t all arrive at once, not easy for the waiting staff who were friendly and tried their best. Seen lots of reviews about crappy...
Judi L . 2022-08-07
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Waitress need customer service training, absolutely rubbish service!!!! Don't waste your money. I don't even know why a service charge is applied when staff just stand around chatting. Spent 3 hours in there on a day trip from London worst service I have ever experienced!!!!!!!!
384michelleanng . 2022-08-03
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Visited on Sunday with 3 other friends as we have previously had a good experience at Eden. However, there was one thing after another that ensured we will not be returning any time soon. When 2 of my friends arrived they informed the manager that...
jennymlee88 . 2022-07-11
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Amazing service by George on day 2, really impressed by the guy. He will rock this place. Some good views and. Decoration
971salilg . 2022-07-08
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Mum and I went for food and drinks and we were immediately greeted and seated in no time. The staff were so so polite whenever they approached us and they were so attentive. The gentleman that looked after us (Evgenii) always made sure that we...
jovid645 . 2022-07-06
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I had booked a drinks table a couple of months ago and explained in the booking that we were coming to celebrate my daughter’s 30th birthday and my mother’s 87th birthday. I had asked for a nice table as it was a special occasion. We...
lynnbrowncook64 . 2022-07-06
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Me and some friends come to eden and was greeted by a lovely manger “Brad”. Even tho it was quite busy he kept composed throughout and was very attentive. 11/10 for the cocktails too I will be recommending his cocktails to all! Great ascetics and...
adamaX7176OP . 2022-07-03
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Just wanted to say how amazing Emily was for looking after our friend who came in for brunch and got a bit drunk she was an angel and so friendly who couldn’t do enough for us. Thank you so much, your a superstar, and so...
samjC7938BF . 2022-06-25
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Visited during a childless day out with my husband. So many places to eat we couldn't decide where to go but this looked lovely. Took a while to be seated even though it was quiet but not a real issue. Waited a bit longer then...
Flashgordon1976 . 2022-06-25
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Went as a group of 10 for a hen do , we were sat in a round booth . The trouble with this was it was very squashed and somebody had to move 3very time somebody wanted to go to the loo . There was...
ACathy3 . 2022-06-21
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You are spoilt for choice for places to eat on Gunwarth Quay. We settled on Eden as one of the party had ate there a few years ago and said it was nice. We are a group of 4 friends ad we were shown to...
coljoy L . 2022-06-12
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We had an early dinner after a girls shopping trip. Our waiter, Francis, was really friendly and helpful and a real credit to the team at Eden. The food was lovely as were the drinks. Service was efficient. Just a bit loud and our table...
SamM2624 . 2022-06-10
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Had a great night with my partner Che was amazing and the food was great! 2 for £12 cocktails yes please!!!
Jemma231 . 2022-06-09
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Had a lovely birthday meal with the family at Eden. The location is great with views over Portsmouth Harbour! Food was delicious and a special mention to Jarrod and Kerry who both made us feel special. Thanks Team Eden! 👍
Resort15196009520 . 2022-06-09
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Came here with my friends, exemplary service from bar and waiting staff. Honourable mention would be Ben and Gerard, extremely lovely cocktails, very attentive service. Overall an amazing experience, will be returning
Escape12577701881 . 2022-06-09
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THEY ONLY HAD ONE OTHER TABLE IN AND STILL COULDN’T COPE. FOOD WAS COLD AND RUBBERY IN TASTE. We would not go back and would recommend that you look elsewhere as this place is not interested in any concerns raised although genuine and valid.
Derk C . 2022-06-09
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It was a quiet Sunday and service was a bit slow but otherwise the setting was quite bright and fresh & the atmosphere fun. If you like eating a meal with music blaring & then people getting up to randomly dance of course it might...
WalshyFamilyTravels . 2022-06-08
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Went here for lunch with my mum and sister. We sat on the terrace which had great views. The food was 10/10 and the cocktails were amazing. We were served by a lovely man called Che who was very attentive and welcoming. Will definitely be...
maddiehedges . 2022-06-06
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Me and my partner came in to eden to have some cocktails in the sun. We had strawberry mojitos and I must say they were the best cocktails we've ever had. The young lady that made them, emily I got told her name was, was...
Z6041REsusanh . 2022-06-06
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advertising on TripAdvisor 50% off all cockails. went to order got told a select few. then charged £12. the dearest one on the cocktail menu was £9.50. The bar lady also not friendly or helpful. will not be back.
V3684YAamandar . 2022-05-31
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Me and some friends went along to a disco brunch on the weekend to celebrate a friends birthday and we were very pleased to say the least. The room was buzzing with great music and our server, Jake, was excellent at giving us a good...
natzgray . 2022-05-24
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I have to say the experience was amazing. The food was wonderful as always and the service was great! Che our waiter was very fast and attentive with everything. Very valuable member of the team here at Eden and I’m glad to always recommend this...
Q8344OZcharliel . 2022-05-19
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We had a cocktail masterclass as part of a hen do celebration. Naz was fantastic she made sure we were all having a good time and nothing was too much trouble. It was nice to have our own area in the club. Would definitley recommend.
Rebz12 . 2022-05-08
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The food was excellent could not fault it. The staff very helpful and polite. We sat on the balcony with excellent views. The only draw back was there were a lot of cigarette butts which really need to be sorted
123linny . 2022-05-07
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Visited last Saturday with a group of friends after long awaited time of wanting to try this place. Mixed feeling going in due to reviews but how I was proved wrong. The whole team from bartender to managers went out of their way to make...
dodi_pop6 . 2022-05-05
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Lovely experience to have after a movie with friend the service was fast and the staff where very nice Paulina was the person that served and was really nice and helpful
761 Opinions
Another great visit 21st Nov 24. Served by Sam who couldn't do enough for us. Made it really special for my lad who had just turned 18 too. Our new favourite night out! Burger options fantastic as are the different types of combo fries. Our last visit made that extra bit special as the manager in training Ash from Dorchester was really friendly, welcoming and nothing was too much trouble.
249 Opinions
Turned up at 7pm on Sunday for food and beer and it was closed. It should have been open according to the Web site.