Costa Coffee in Basingstoke and Deane

Couldn't use my birthday voucher here, and the guy at the till was indifferent. I asked for hot chocolate and a cookie. I wasn't asked what size I wanted or if I wanted cream. He just dumped it on the tray while avoiding eye contact with me. Also, he wiped a boogie on the cookie. Never coming here again 😡

Asked twice for a medium skinny vanilla latte, with an extra shot of coffee, made a little cooler than normal and got an unflavoured coffee that tasted like molten metal. What will it take before staff actually listen? I said it twice!

Very busy, but decent place to meet up with friends or pop into during a shopping trip, could do with a space remodel.

I thought it was worth going there

Last visited 4 years ago ; nothing has changed. Ordered food to take away, given a plate, ordered a small hot chocolate and was charged for a medium. Not impressed at all, they never listen and make you feel like an inconvenience. Considering the people making the drinks have the receipts in front of them how do they keep making so many mistakes?

Standard Costa. Staff in Nice and profesional.

Pleasant place this time nice friendly staff

Clean water and needed the coffee. The cake was a bonus.

Excellent Mango and passion fruit drink.

Nice and smiling staff, the smell of good coffee greets you at the door. Clean and nice. I will go back there.

Service was dreadful and we had to have cardboard cups because apparently the dishwasher wasn't working. Won't be going there again any time soon

Didn’t open till 10am - then 5 staff took forever to make 2 drinks - also had a toastie but only one side was toasted ! My wife had a bacon bap with brown sauce , but given no sauce - had to go back, then found given no napkins! Had to go back again! Didn’t get a sorry or anything - then went to use toilet and it was filthy with tissues all over the floor- given they had just opened that is unforgivable- very poor - should’ve gone to Starbucks

Last time I ever visit this place. The tables were filthy and the floor was sticky. Needs either a deep clean or to be refurbished. Whilst most of the staff are friendly, one particular member seems to have an attitude.

Cosy atmosphere, clean, quick service

Staff in here are super friendly

Coffee was OK but tables where dirty

They need to change their sandwich and panini selection

Efficient service, good coffee as normal!

Marvellous branch, staff are super friendly

Normal coffee, lovely and hot, friendly lad serving on his own.

Friendly staff and quick service, even during a rush :)

Nice hit chocolate as always, slightly longer wait than normal, but polite service.

Helpful staff food and coffee upto usual standards

Very busy today...but still great service and coffee

Had a great hot chocolate. Walked back out of the toilet as it didn't look as if it had been cleaned for weeks, the seat was disgusting

At this time of year I like to treat myself to a Black Forest Hot Chocolate at Costa, it's always delicious.

Great service professional love the coffee.

So very slow. Muddled orders finally get my order sit down and the coffee is like warm !!! Numerous other people complaining. What's going on.

Nice coffee. Tables too close together

Great coffee and not too busy☕ and free tonight as rewards on app to use

Fair enough, staff could be more smiley and friendly but did their job I suppose. Very warm inside this store.

Really enjoyed my evening. Food was excellent and staff were vert good and attentive

Good coffee, pleasant staff, will visit again

Don't drink coffee, never will, never have. I am always drawn to this place buy other coffee drinkers. I hate it.

I have been using this restaurant virtually every day since it opened and I have always found the staff to be pleasant and serve as soon as they could. I would, and always do recommend this store to everyone.

I have been very disappointed with service provided this store. I took advantage of the promotion with 50p iced coffee. I went to the counter, and an asian lady with short hair served, also have told me that they have too many orders and cannot take my order right now, will take 10mins. I said it is fine and I am happy to wait and may I ordered it now? suprisingly, I was told no. I was so disappointed. I was about to leave the shop. at the same time, another lady told her, it is fine that she can make it. in the end, I got them with no cream on, and taste differently from what I had before. poor service. such a shame. avoid it.

Can you please update your opening times! Very disappointed client!

Great, as always. The service in Chineham is always great. Staff is very friendly and polite. Always a good experience and of course, the coffee.... Is great😊

Bloody rude, I was the only client, getting a takeaway. Big guy behind counter saw me, turned away and waited for me to announce my presence. Then he nonchalantly took payment and rudely told me where to wait.... it didn't get any better.... won't bother again.

Standard Costa. Clean. Staff ensuring that the queue maintains social distancing at all times. All good!

A drink I'd had before (Terry's orange hot choc) did not taste as good as before. Social distancing not enforced and entry/exit path not ideal for maintaining social distancing.

Staff friendly . But find it hard to get the food we like they sold out most of the time . Coffee great

Nice relaxing place to have a cuppa lovely comfortable chairs

Always go to Costa: like the atmosphere and their hot chocolate.

Yes this is the place to get great coffees

Nice coffee shop, decent coffee, good range of food - both savoury and sweet. Great place to hide out and chill while the other half is shopping.

Always use costa whenever out for shopping prefehopr this to any other coffee s

Good as expected. Good Covid-19 systems in place, as seems to be the norm at Costa.

Mmmm mango and passionfruit cooler 😋 Nuffield said, well spaced and adequate seating in the branch on the upper ground level of Festival Place

Nothing special just another Costa

Great coffee and other choices. Recommend the muffins here!

There were 5 of us meeting up for coffee, table was cleaned down after people left it was busy and we had to wait a little while for stable and then gradually added enough chairs for us all. The stop was well organised and the staff were all following the rules. Happy to return

Excellent service. Coffee and cake very good.

[Aug 2020] Served quickly despite Covid 19 restrictions. Apr 2019. Late in the day visit so served very quickly. Coffee hot, no complaints.

The staff extremely helpful. Richard and Johanna are very hardworking and polite.The coffee is really tasty and delicious. I would recommend this place to anyone who loves coffee and tea. Thanks for the experience.

Good service, nice staff, clean and tidy.

Coffee whitch I get was very deliciouse, but stuff was rude... When I told to them that they done wrong my order they wasn't happy about this even if they ask me before what I would like to order

Lovely coffee, also has a BT WiFi connection which is great.

Very nice coffee today, and not to busy

Dreadful service extremely slow Baristas too knew lack of experience.

Slow service. Disorganised staff. No concept of putting customers first. Something is wrong here, probably the manager is no up to the job. Awful.

Good service and friendly staff. If they get the order wrong at all they were happy to refund.

Love the soya cappuccino and tuna panini. Staff very friendly.,

Quick efficient and polite service. Good atmosphere, well laid out seating

Not enough staff, service is slow. Tables were dirty and not cleared. Won't go he again.

This is my favourite coffee shop, all the staff r friendly.. always help everyone.. the ladies always have a little chat and the whole experience very nice.... can be a little slow some times but only because it gets very busy...would recommend it to everyone

Good quality coffee and its great to see them offering different types of milk.

Friendly and welcoming especially after the refit

Friendly staff made this visit pleasant. Lovely chocolate cake and a pot of Earl Grey. Time to sit and catch up with emails. Nice and peaceful in the Costa upstairs.

Probably my favorite place for a casual coffee in Basingstoke.

Can never go wrong with Costa. 55p for a childs hot chocolate..brilliant.

Asked for SMALL lattes but was charged for MEDIUM lattes. Didn't realise until reviewed the receipt. If I ask for small, don't deceive into larger!!

Friendly staff. Paper napkins are scarce.

The Costa we visited on the upper level of Festival Place was selling a small cup of americano for £1.95. We later found out that this new size was being trialed at this particular branch. Very disappointing as it was wishy-washy. We expect quality to be consistent irrespective of the quantity. If we wanted wishy-washy we'd go to Starbucks!!!We also noticed that the price of the usual small cup of americano (medium during the trial) has been increased, sneaky!!!

Coffee .... or tea .... and a cake

Coffee wasn't tasty and was not hot enough

A good place to get coffee, tea, hot chocolate, as well as sweet and savory treats.

Friendly staff usual Costa quality and selection

Rude staff, they close when they feel like it (an hour early today) and just generally poor. Plenty of alternatives with better service than this venue!

Went there today toilets could do with a clean apart from that ok

Friendly and helpful staff, more seating than the other Festival place Costa opposite the sports centre. Just your average Costa with regards to Coffee/ food etc.

Nice coffee at reasonable prices

Used to be peng, changed brownie recipe and my girlfriend is upset

Not enough staff, tables uncleared, queues to get served.....

Great staff, very good service and always a nice warm atmosphere

This coffee shop is always busy but the somehow they still manage to keep pace with serving customers so never to long queue. This was our second visit we came in last week after our gum workout and then again this week. Both times the staff were friendly and the service was very good. Coffee tasted great and the second time we went in I had a hot chocolate by friend had soya milk coffees both times as she has allergies. The staff ensured that there was no risk of contamination using clean equipment to make her special coffee. Would we go again, yes it is close to the gym and the staff were so nice.

We waited 30 mins 2 serving when we got our drinks they were rubbish got money back & left disgusted

Lots of flies all over the cakes.

Warm cosy friendly place to be. My favourite place to meet friends.

Really bad service today. The place was filthy. I had to clean my own table, was given a cloth to wipe the table down with. The staff were to interested in themselves than the customers. Very disappointed.

Don't seem to understand what hot means

Great place to get a Costa Coffee

Slow service compared to other outlets, but good coffee. No ice for coolers.

How many coffee shops do i go in , lots and costa seems to be the most popular

I was served by a new starter - very slow but did the job OK. Product was up to Costa's normal good standard.

Well located coffee shop , you can enjoy great coffee and snacks whilst watching the world go buy. If you want to shop , this location is right in the heart of the shopping center, so no problems. Its also close to the bus station for . local and national services. Should you need a comfort break Costa has one or there is a larger toilet close by this shop.

Why oh why is this allowed to be called a coffee shop!! It’s multi national money heist that serves bad quality burnt coffee...where’s the “Local” Independants??!!??

Poor service, staff attitude unfriendly and missing products that are advertised on the boards poorly made drinks.

Not enough staff. Long queue, dirt tables. I asked a staff to wipe a table, she went to clear another table and completely ignored us. They just want the money but don't give a good service.

I go to Costa a lot but especially this one. The regular staff know my order off by heart and are always smiling and friendly. This makes a difference when you might be having a long day.